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Nineworks

Foreign Nationals (OVRO, Immigration and Asylum) Registration Collection and Management Software

Provision of a Software as a Service solution which manages the registration and data capture of Foreign Nationals by UK Police Forces.

The solution is to be hosted via the cloud
Venue, Diary, & Appointment Management
eMail reminder service
Mobile First Application
Enhanced Search Capability
Reporting
Ability to export data

Features

  • Diary Management
  • Police Registration Scheme Processing / Management & Administration
  • User Management
  • Mobile First Design / Accessible
  • Enhanced Searching
  • Reminder services
  • Software as a service
  • Auditing
  • Electronic payment integration

Benefits

  • User Friendly / Simple Interface
  • Improved Data Collection, Consistent approach UK wide
  • Global reach
  • Detailed User History / Client and Internal Users
  • Venue, Diary, & Appointment Management
  • GDS Design in place
  • NPPV3 SC Cleared
  • Penetration Tested

Pricing

£16,350 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.walton@ninesoftware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 3 2 1 9 0 7 5 4 3 0 4 2 7 1

Contact

Nineworks Andy Walton
Telephone: 07712535956
Email: andy.walton@ninesoftware.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
  • .NET web application
  • Internal or Public REST API Web Application
  • Mail Server (Microsoft Exchange or other)
  • Possible use of SMS Gateway
  • Reminder Service

User support

Email or online ticketing support
Email or online ticketing
Support response times
Instant logging takes place however the response times are in line with the published SLA

We operate Monday - Friday 9:00 to 17:00 excluding UK Bank Holidays
We do not operate a weekend service at present for support.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide a single SLA with the solution. This has multiple escalation points and as such available on request
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide training for the application either on site or by remote technology (as required) this is charged as a Training Cost.

The solution is preconfigured for the client ensuring that they are able to use the solution out of the box.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Super users can export the data as CSV or the Nine team can charge for doing the export for the client
End-of-contract process
The contract allows for the hosted service whilst in contract. The client is free to end the service in line with the T&Cs and can easily port their data from the system.

The Nine team can help with this process if needed at a cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The solution takes a "mobile first" principle and as such works on all device types
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
No
Customisation available
Yes
Description of customisation
Customisation is in many forms, the first is to taylor the domain and logo used within the system, others would be to create, edit and manage venues.

There is also the ability to include modules such as ePayments, SMS notifications etc.

The customisation is done via the user interface and is only available via the super user.

Scaling

Independence of resources
Each service has its own resources

Analytics

Service usage metrics
Yes
Metrics types
Service desk KPIs
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Admin users can extract data via a CSV extract
Data export formats
  • CSV
  • ODF
Data import formats
ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Nine are delighted to provide a Support service for this implementation of the Foreign National solution. The Nine service model is based on ITILv3 best practices, the expectation is that Nine run as second line support, alongside your internal support.

All initial “customer facing” requests should be directed to your internal IT team to establish if there is a hardware / infrastructure issue with the hosting. If it’s establish as a software issue then IT should contact Support@NineSoftware.co.uk with the description of the issue along with contact details for the colleague who logged the issue. This approach is so that the issue can be logged, triaged, and then resolved. Nine will then communicate with the IT team and colleague who highlighted the issue.
Approach to resilience
Based on Asset Protection and resiliance priciple however more information is available on request
Outage reporting
Email Alerts are issued to clients

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
Access can be restricted via AD integration so that the Force can restrict access at all levels within the software.
Access restrictions in management interfaces and support channels
Access is restricted via AD integration so that the Force can restrict access at all levels within the software.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Citation
ISO/IEC 27001 accreditation date
16/06/2023
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have a Data security policy in place and as such all employees are made aware of this. the reporting of any incident or possible security breach must be escalated to the CEO.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
We track all changes within the system and assign changes to version numbers which have release notes identifying any changes made.

Changes are assessed for potential security impact prior to being deployed
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerability of our solution is managed in two ways, the first is external penetration testing for our software and the second is via the MS Azure implementations which host the software on behalf of the force. Some forces choose to host the solution internally and as such they are responsible for patching and management of hardware threats.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
As Part of the Hosted implementation it is defined that our team will identify vulnerabilities and as such patch them in line with our service offering.

Incident management processes are in place for the Foreign Nationals Solution and are actively deployed in response to security incidents
Incident management type
Supplier-defined controls
Incident management approach
Users would report events via the published support routes, should an incident occur, with the software.

Incident reports are provided via email.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We have a carbon reduction plan in place with an efficient office space designed to reduce inefficiencies. We are committed to lowering our carbon footprint via a number of initiatives.

Covid-19 recovery

We support the colleagues working from home and encourage all those within the organisation to work from home whenever they feel unwell. We have onsite sanitation and Covid tests.

Tackling economic inequality

We implement a "local first" approach to our procurements and we ensure that our hiring process is accessible to all. We do not mandate degrees or qualifications from particular establishments. We work with local organisations who provide social good through charitable works, including community bakeries, food banks and organisations providing entrance opportunities to the IT industry.

Equal opportunity

We are committed to providing equal opportunity to all, and we have zero tolerance against discrimination in all of its forms. We are participants in Tech Talent Charter.

Wellbeing

We ensure the wellbeing of the team and look to support team members when needed. We have regular touchpoint with all of our colleagues and are committed to supporting them in their home or work office environments.

Pricing

Price
£16,350 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.walton@ninesoftware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.