Creative Networks
Veeam Backup-as-a-Service (BaaS)
Our online backup service is simple, flexible, reliable and powerful. It is a method of offsite data storage in which files, folders, or the entire contents of a hard drive are regularly backed up to a remote secure cloud-based data repository over a network connection.
Features
- Ultra-secure backup destination for Veeam Backups.
- Simple and flexible price based on capacity and device count.
- Veeam certified engineers.
- Centrally send backup data via your Veeam Backup Server.
- Encryption of data in-transit and support for encryption at rest.
- Alternatively backup directly from computers using the Veeam Agent.
Benefits
- 24/7/365 monitoring by our Support team.
- Encrypt backup data with client-controlled encryption key.
- Configure and connect simply straight from your Veeam software.
- Backup virtual machines, servers, workstations and laptops.
- Easily and quickly increase backup capacity to meet demand.
- Reduce bandwidth usage with Veeam WAN Acceleration.
Pricing
£3.00 to £4.00 a user a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at aj@creative-n.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
8 3 2 2 4 5 2 0 6 3 8 9 3 2 3
Contact
Creative Networks
Azeem Javed
Telephone: 03303337337
Email: aj@creative-n.com
Planning
- Planning service
- Yes
- How the planning service works
- Creative Networks provide planning services for cloud hosting and software implementation. This includes thorough business analysis, solution design tailored to your needs, and robust security architecture to safeguard your data and operations.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We deliver comprehensive training, tailored to the needs of users. We provide clear guidance on set up and configuration as well as best practice. Through practical demonstrations and hands-on exercises, users gain confidence in using the software effectively. We also offer instruction on troubleshooting common issues and addressing security concerns. Our goal is to empower users with the knowledge and skills they need to maximise the benefits of software and ensure a smooth and secure authentication experience.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- As an IT Managed Service Provider (MSP), we assist buyers in migrating to the cloud or between cloud services. Our process begins with evaluating the current IT infrastructure, including authentication systems and security measures. We then develop a comprehensive migration plan tailored to the buyer's needs, considering factors like data sensitivity and compliance. Next, we seamlessly deploy in the cloud, ensuring integration and minimal disruption. Data migration is handled with care to maintain integrity and security. Thorough testing verifies functionality, followed by user training sessions. During the transition, we offer ongoing support for a smooth experience. Continual monitoring and optimisation enhance performance and security. Overall, our expertise ensures a successful transition to the cloud.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We assist buyers in conducting quality assurance and performance testing to ensure optimal functionality and reliability. Our approach begins with thorough planning, identifying key performance metrics and testing criteria. We then execute rigorous testing procedures, simulating real-world scenarios to assess performance under various conditions. This includes testing authentication speeds, system response times, and scalability. Through meticulous analysis of test results, we identify any potential issues or areas for improvement, providing actionable insights to enhance performance and reliability. Our goal is to ensure we meet the highest standards of quality and performance, providing buyers with a robust and dependable authentication solution.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security incident management
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide comprehensive support for cloud hosting and software services. Our support encompasses all aspects of deploying, managing, and optimising software within cloud environments. Firstly, we assist in the initial setup and configuration of your software, ensuring seamless integration with existing systems and applications. Throughout the deployment process, our team offers guidance and expertise to address any challenges and ensure a smooth transition to the cloud. Once your software is operational, we provide ongoing support and maintenance to optimise its performance and reliability. This includes monitoring system health, troubleshooting issues, and implementing necessary updates and patches. Additionally, we offer proactive guidance on best practices for using your software effectively, as well as training for administrators and end-users to maximise its benefits. In the event of any issues or concerns, our support team is readily available to provide assistance and resolve issues promptly. We understand the critical role that your software plays in securing access to cloud resources, and we are committed to delivering the highest level of support to ensure the success of our clients' cloud hosting and software services.
Service scope
- Service constraints
- Buyers of Veeam Backup-as-a-Service should note compatibility requirements with on-premises Veeam Backup versions, potential network bandwidth limitations, and associated costs for cloud storage and data transfers. Security and compliance considerations, including data sovereignty and vendor lock-in risks, require careful assessment. Service Level Agreements (SLAs) regarding uptime, data availability, and support responsiveness are crucial.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Support response times - 08:30 - 18:00 Weekdays, excluding Bank Holidays. Out of hours support available where necessary. 30 minutes to 8 hour response dependent on priority call, P1 - 30 mins, P2 - 1 hour, P3 - 4 hours, and P4 - 8 hours.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 A
- Web chat accessibility testing
- We have not conducted any testing of web chat accessibility with users employing assistive technology.
- Support levels
- End-user training can be provided at an ad hoc cost. We provide a UK based Service Desk for support. Out of hours support is available. Our helpdesk is made up of 1st, 2nd and 3rd Line technical expertise. A Technical Account Manager will be assigned as standard as a part of our standard and premium IT Support, see our pricing schedule and SFIA Rate Card for details.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Veeam
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- UKAS
- ISO/IEC 27001 accreditation date
- 24/10/2022
- What the ISO/IEC 27001 doesn’t cover
- Areas not covered by ISO/IEC 27001 certification include specific business processes unrelated to information security, certain third-party services or suppliers, or compliance with other industry-specific regulations.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
By offering BaaS, organisations can significantly reduce their reliance on physical hardware for backups. Traditional backup methods often require dedicated servers and storage infrastructure, contributing to increased energy consumption and carbon emissions. With BaaS, backups are stored in the cloud, leading to reduced energy usage and carbon footprint associated with maintaining physical hardware.
Additionally, BaaS solutions typically utilise efficient data deduplication and compression techniques, which minimise the amount of data transferred and stored, further reducing energy consumption and environmental impact.Covid-19 recovery
In the context of Covid-19 recovery, data protection and business continuity have become paramount for organisations adapting to remote work and changing business landscapes. BaaS ensures that critical data is securely backed up and readily accessible, enabling businesses to recover quickly from any data loss or disruptions caused by the pandemic.
Moreover, BaaS facilitates remote data management and recovery, allowing organisations to maintain operations even when physical access to infrastructure is limited due to lockdowns or restrictions.Tackling economic inequality
BaaS can level the playing field for businesses of all sizes by providing affordable and scalable data protection solutions. Small and medium-sized enterprises (SMEs), which may lack the resources to invest in comprehensive backup infrastructure, can benefit from the cost-effective and pay-as-you-go model of BaaS.
Additionally, by safeguarding critical data and minimising the risk of downtime or data loss, BaaS helps businesses, especially those in underserved communities or regions, to remain resilient and competitive in the digital economy.Equal opportunity
BaaS empowers organisations of diverse backgrounds and sizes to access enterprise-grade data protection capabilities without the need for significant upfront investments or specialised IT expertise. This fosters equal opportunity for businesses to safeguard their data assets and remain competitive in their respective markets.
Furthermore, the accessibility and ease of use of BaaS solutions enable employees from different backgrounds to leverage advanced data protection technologies, contributing to professional development and equal opportunities within the workforce.Wellbeing
Data loss or downtime can have significant implications for the wellbeing of individuals and communities, especially when it comes to critical services like healthcare, education, and emergency response. BaaS ensures the continuous availability and integrity of essential data, enhancing the overall wellbeing of stakeholders who rely on these services.
Moreover, the peace of mind provided by robust data protection measures, such as those offered by BaaS, can alleviate stress and anxiety for business owners and IT professionals, allowing them to focus on core objectives and personal wellbeing.
Pricing
- Price
- £3.00 to £4.00 a user a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at aj@creative-n.com.
Tell them what format you need. It will help if you say what assistive technology you use.