CONNEX ONE LIMITED

Connex AI Platform

Connex AI is a private cloud/hosted solution in an AWS instance and is a leading AI & Omnichannel Cloud Platform provider including Inbound & Outbound Voice, SMS/MMS, Email, Social Media,Chat & Chat Bots, Form Builder, WFO, Reporting & Analytics, Sentiment Analysis, Gamification, Agent Mobile App & AI Agents.

Features

• Generative AI
• Omnichannel Contact Centre (All Channels)
• Real Time Reporting Suite
• Work Force Optimisation
• Mobile Application
• Sentiment AI Analysis
• Form Builder
• AI Automation & Integration (Marketplace)
• High Availability (HA)
• Customisable User Experience & AI Analytics

Benefits

• Increase workforce productivity using AI-powered automation and intelligent task management.
• Enhance customer satisfaction through personalised, timely omnichannel customer engagements.
• Monitor and optimise performance instantly with real-time analytics dashboards.
• Integrate seamlessly with CRM, fintech and ticketing using API's.
• Streamline communications across voice, SMS, email, chat, social channels.
• Reduce repetitive tasks, enabling agents to focus on complex issues.
• Scale quickly with cloud-based, single-tenanted AWS infrastructure and failover.
• Customise workflows easily using drag-and-drop builders and automation routines.
• Sentiment analysis to identify customer emotions & service quality.
• Leverage AI insights to optimise performance and decision making

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Phil.wood@connexone.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

832340460844696

Contact

Phil Wood
03450561133
Phil.wood@connexone.co.uk

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Conversational AI Software Services
  • Generative AI Software Services
  • Personalize AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: There are No Constraints to using our AI platform and associated services. ; Once users' profiles are created on the Connex AI platform with their unique login credentials they can log in to the platform from any location as long as they have a laptop/desktop, a USB headset and a secure connection (static IP whitelisted).; ; The Connex One platform works with any IP softphone, hardphone or conference phone, providing it is SIP compatible.
• System requirements:
  • Conex One Licence Login/Access Details
  • Login/Access Details
  • Laptop
  • Headset
  • Chrome Browser
  • Citrix
  • Windows RDP
  • Amazon Work Spaces
  • SSO/ MFA
  • VPN

User support

• Email or online ticketing support: Yes
• Support response times: Connex AI provides 24/7x365 (inc weekends) Omnichannel support from our global support headquarters in Manchester, UK. The Support Team comprises 70+ highly skilled support technicians who are always available to facilitate client requests.; ; Our mission at Connex One is to always provide the best support in the industry through a combination of self-service and client-facing support. Our Support Management team bring strategic experience from global support desks that they have previously directed.; ; Our self-service offerings include clients having direct access to automated system monitoring solutions for the entire hardware estate.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our support web chat can be found at:; ; https://www.connexone.co.uk; ; Our support portal is at: https://support.connexone.co.uk
• Web chat accessibility testing: Connex AI has AI Speech recognition that enables a text to speech recognition and so transform the code behind the visual user interface into synthesized speech. We also now have Athena 2.0 our AI Chatbots, programs can be run on desktop computers, laptops, tablets and on mobile phones,
• Onsite support: Yes, at extra cost
• Support levels: Connex AI currently provides the service and support as part of the licence cost, the SLA for restore (Incidents only) that is outlined below and also a copy of the SLA within the services overview attached document:; ; Severity Level Response Time; P1 (Critical) ASAP; P2 (High) 60 minutes; P3 (Non-critical) 4 Hours; ; Your assigned account manager will be fully engaged on any incident and we will come back to you as soon as possible with an assessment of what the issue is and how long it will take to resolve. If we have not been able to identify the cause and resolution of the issue by this time, we will let you know what steps we are taking.; ; Onsite training support is provided free of charge.; ; Connex One understands the need and benefits of a strong Incident and Management process that will provide the confidence in our support and the processes that are aligned to this area. Our Incident & Problem management process and workflows ensure that Connex One provides Improved IT service quality, Incident volume reduction, Permanent solutions to tickets, Improved organisational learning with our constant aim of a better first-time fix rate at the Service Desk.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Connex AI Pre-installation and post-installation consulting will go through the following assigned Connex One resources.; ; Connex AI Dedicated Project Resource Commitment:; Connex AI Project Sponsor - Project Sign Off - Pre and Post Project Delivery; Connex AI Onboarding Manager - Management of overall client engagement and experience; Connex AI Project Manager - Main point of contact for end to end project management; Connex AI Technical Services Manager - Dedicated Technical Delivery Manager to ensure all aspects of the solution are tailored to your agreed requirements and all training needs are met; Connex AI Solutions Architect - To ensure all aspects of the solution are tailored to your initial requirements from early engagement with Connex AI; Connex AI Infrastructure Manager - Infrastructure requirements, Whitelisting and Port Management; Connex AI Development Manager - Scheduling and management of development activities for integrations and custom CXM requirements; Connex AI Support Manager - Define Service Level Agreement and Support Management during and post-project; ; The initial training that will be put in place for customers will take place onsite through a classroom-style approach, ensuring interactive and clear understanding is gained. Connex will ‘train the trainer’ to enable customers to carry out further Advisor training.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Online training manuals
  • Support Process documentation
  • Escalation Process Onboarding Process
  • KBA's
  • Service & Support Process document
• End-of-contract data extraction: This would be done through our exit management process, we would agree a timelines and milestone strategy for extract of the data and agreements signed and approved for transfer of any confidential data etc.
• End-of-contract process: Connex AI will establish a pass on of information and engagement with the new supplier where required including data transfer, any transfer of data or agreement must be signed and approved prior to ensure all aspects are covered from a security standpoint.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Connex AI ensures that onboarding and offboarding documentation is accessible and secure through a dedicated online portal and multiple digital formats, with options to support users of varying accessibility needs. All essential documents such as onboarding guides, process documentation, support procedures, and offboarding or data extraction instructions are distributed using the following approaches to maximise availability and compliance.; ; Customers receive access to a secure, web-based customer portal, where all onboarding and offboarding documents can be viewed and downloaded at any time.​; ; The portal is configured to provide information and documents specific to the user’s project, including milestones, agreements, infrastructure requirements, and end-of-contract procedures.​; ; Role-based authentication controls ensure that only authorised users can access sensitive materials, supported by regular audits and two-factor authentication.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile App provides full omnichannel interaction capability only, reporting and analytics need to be processed on a laptop.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Connex AI aims to redefine enterprise user experience with its simple, modern interface and in-depth call centre optimisation knowledge. We pride ourselves that our proprietary platform has a short set up, training and roll out time, meaning our clients enjoy minimal downtime and disruption.; Connex AI’s user interface (UI) is a step beyond legacy enterprise software that our clients have previously used. Every feature is carefully designed within the context of the overall application, rather than being created in isolation and then simply “tacked-on”. Ensuring that everything we develop enhances the user experience and new modules and upgrades.
• Accessibility standards: None or don’t know
• Description of accessibility: Connex AI's development team have built our platform interface to align and aim to meet the requirements of WCAG 2.1 AA (although not mandatory by UK law), ensuring its content is more accessible to a wider range of people with disabilities, including accommodations for blindness and low vision, deafness and hearing loss, limited movement, speech disabilities, photosensitivity, and combinations of these, and some accommodation for learning disabilities where possible. Our product development team continue to develop the platform to meet further and innovative accessible features where possible including using AI capabilities.
• Accessibility testing: The Connex AI platform meets the majority or the WCAG 2.1 requirements including our AI Athena capability that enables calls to be fully transcribed to text and also provide sentiment analysis, we also have voice recognition functionality which is being released and progressing well for assistive technology users.; ; Our platform also provides high contrast options for individuals with visual impairment, as well as using specific web browse readers for individuals with visual impairment.
• API: Yes
• What users can and can't do using the API: As Connex AI has been designed and developed in-house, we have an open API for integrations with our communication and management layer. We have attached the Admin API document as https://api-documentation.cnx1.uk/ to give you the full information on this and allow you to see what is possible with the Open APIs.; ; Utilising webhooks also allows close integration with the Connex One platform, including functions such as push and pull of data, and embedded screen pops to allow effective use of screen estate.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The Connex AI service can be made bespoke to each customer in terms of the AI agent build, view, capability, structure, skills based routing i.e. campaigns and how we integrate with customer CRM's when and where required. We would work with all customers to ensure it meets their requirements and expectations.; ; An assigned dedicated engineer will help configure and customise the Connex AI platform to route all interactions based on required skill criteria. Using Skills-Based Routing, Team Role and User Management aligned with SLAs; all interactions are managed and supported within a single user interface. Managers can configure each agent to support different channels or different volumes of inquiries depending on the experience and suitability of the omnichannel modules for communication.; ; The system allows each customer to define and customise SLAs for each queue as required. Applying SLAs ensures agents and management are always aware in real-time how long they have to respond to and resolve inquiries with customisable reports and wallboards.; ; Our advanced SLA capabilities encourage customised SLAs for:; - First response; - Subsequent replies; - Resolution; ; Service levels can be applied to both queues and campaigns, customised to specific requirements including our Generative AI Agents.

Scaling

• Independence of resources: Connex AI guarantees users are not adversely affected by demand on our service by other users through architectural strategies and resource management. We use a combination of private cloud single-tenancy, dynamic load balancing and capacity failover to ensure customer resources are isolated.​; ; Private Cloud, Single-Tenant Architecture: Each customer runs within a logically isolated AWS instance.​; ; Intelligent Balancing: Load balancers dynamically distribute traffic across multiple servers and zones.​; ; Multi-Zone Redundancy: If one server or zone approaches its maximum load, calls and interactions are automatically rerouted to alternative resources, avoiding congestion.​; ; Real-Time Monitoring: Proactive, automated monitoring identifies and resolves potential performance issues.

Analytics

• Service usage metrics: Yes
• Metrics types: Connex AI provides detailed service metrics and performance analytics designed to deliver transparent visibility into platform quality, agent productivity and customer experience. Customers have access to these metrics in real time via dashboards and on-demand reporting, ensuring they can track service health and compliance at all times.​; ; Uptime and Availability: Platform uptime is maintained at 99.99% as standard (99.999% HA) configurations & service usage reports.​; ; SLA's: Full reporting on Service Level Agreement (SLA) compliance, including restore times for incidents, response times, and resolution times.​; ; Incidents: Each logged incident is accompanied by a detailed breakdown of remedial actions and escalation paths.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data is exported as a CSV (Comma Separated Values) CSV for Excel (Tab Separated Values) CSV for Excel (Europe)*; ; In regards to transfer of data we do this securely and deliver keeping personal data secure, all of our support teams are trained in confidentiality. Our system is able to securely mask any bank card data with our PCI compliant solution (this module is costed separately). Any call recordings are stored within a client specific server which is segregated from any other information.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Connex AI offer 2 options:; ; 99.99% Standard availability; 99.999% High Availability
• Approach to resilience: The Connex AI platform is a single tenanted AWS instance, secured via IP whitelisting and user login details to avoid incorrect logins and comply with our ISO 27001 Certification.; ; Connex AI uses load balancers and failovers in all parts of the systems architecture. With our HA solution, there are no single points of failure.; ; Connex One provide the following -; ; - Multiple instances in different AWS availability zones; - Failover carriers; - Multiple web servers underneath a load balancer; - Multiple voice servers that agents connect to with Kamailio load balancer; ; Connex AI has also attained SOC 2 and Cyber Security + certification.
• Outage reporting: Connex AI provides full updates via our online support portal which encompasses a fully detailed customer dashboard and associated reports, in addition we have the support tel/email process that is monitored 24x7x365. Individual customer reports are provided on any outage or customer fault/ticket issue, inline with our Support & SLA Policy.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access of the platform is set up in agreement with the customer starting with the assigned authorised users given management access and controls. From that point we would work with the customer to enable the set up of all other team/staffing personnel at the required access and routing dependant on approvals and signoff from authorised personnel.; ; Connex AI fully understands how important this is to ensure the right people have the right access at the correct level.; ; Restrictions are all built into the relevant assigned users access rights from the outset and checks/audits can be performed as and when required.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Connex AI are ISO27001, SOC 2 and Cyber Essentials Plus certified.; ; We implement a clear desk and screen policy with mobile device management. We have a Statement of Applicability that captures all of our controls and security policies.; ; We use OWASP best practices for our development team and have various policies such as;; ISO POL. 22 B - Software Change Management Process Policy; ISO POL. 21 - Access Control Policy; ISO POL. 24 - Secure Development Policy; ISO WI. 39 - Coding Standards; ; Also:-; ISO27001 Certificate; Connex One Ltd - Cyber Essentials Plus Certificate; ISO POL. 22 B - Software Change Management Process Policy; ISO POL. 21 - Access Control Policy; ISO POL. 24 - Secure Development Policy; ISO WI. 39 - Coding Standards
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Connex AI platform comes with a full suite of tools to configure and manage the various aspects of the platform. These tools are accessed through the same unified interface used by agents, supervisors, and administrators, with feature access controlled on a User/Role level.; ; Connex One believes that making our software easy to use allows our clients to concentrate on their success. Where possible configuration is intuitive, even for non-technical users.; ; When setting up a canned response, you can choose whether to allow it on email, webchat, Messenger, or any combination. Similarly, SLAs for all channels are managed from one place.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our Security dept take threat and risk very seriously and so inline with our ISO security risk prevention process we have the following to ensure we continually assess and take steps to prevent threats:; ; We are ISO27001, and Cyber Essentials Plus certified.; ; We use OWASP best practices for our development team and have various policies such as;; ISO POL. 22 B - Software Change Management Process Policy; ISO POL. 21 - Access Control Policy; ISO POL. 24 - Secure Development Policy; ISO WI. 39 - Coding Standards
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Connex AI has a team within the support model that works through and uses proactive monitoring techniques that include safety inspections and audits of the network and usage, where the objective is to obtain performance feedback, enabling corrective action to be taken prior to any failure in the system.; ; Customers are able to view and see this information in real time or upon request
• Incident management type: Supplier-defined controls
• Incident management approach: Connex AI has an Incident Management Process we can provide but we follow the following steps when dealing with an incident raised either internally or by a customer:; ; The Five Steps of Incident Resolution:; ; Incident Identification, Logging, and Categorization (incidents are identified through user reports, solution analyses, or manual identification).; Incident Notification & Escalation; Investigation and Diagnosis; Resolution and Recovery; Incident Closure.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LQRA
• ISO/IEC 27001 accreditation date: Wednesday 28 August 2024
• What the ISO/IEC 27001 doesn’t cover: There are no exclusions from our ISO/IEC 27001:2022 Information Security Management System. All clauses and controls applicable to our operations are included within the scope of certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA
• ISO 9001 accreditation date: Sunday 4 June 2023
• What the ISO 9001 doesn’t cover: Exclusions - 7.1.5.2 - No requirement for calibrating equipment.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 0fbc8fbb-dd49-4c54-b38a-b53aed06c25d
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 560a9d88-a5bc-4124-8a39-588e3b602cbd
• Other security certifications: Yes
• Any other security certifications: SOC2 TYPE II

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Phil.wood@connexone.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.