Learning Nexus Ltd

Bespoke eLearning Content

Our talented and experienced creative team work effortlessly with our customers to design, build and deliver innovative and interactive custom eLearning content.

We create, video, animation, full learning pathways and programs right through to gamification.

From onboarding to engagement, align your courses with your culture for better employee experiences.

Features

• SCORM Compliant
• Mobile Responsive
• Tailored to exact requirements
• Focused on learning objectives
• Engaging, Interactive and Unique
• Graphically Rich
• Unlimited user allowance
• Fully branded for desired look and feel

Benefits

• Contributes to a blended learning approach
• Engages with users through modern and innovative design
• Can be created to meet your timescales
• Easily tracked to provide reportability
• Assessments can be included to enhance learning
• Reduced travel costs and time away from job for training
• Easy to update for future-proof training
• Built by an award-winning eLearning design team
• Delivers memorable, practical and engaging learning

£105 a unit an hour

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mandi.phillips@learningnexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

832408226233335

Contact

Mandi Phillips
01453756000
mandi.phillips@learningnexus.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Learning Nexus solutions are accessed via customers own browser so therefore there are not constraints that buyers should know.; ; We use our best efforts that any planned maintenance for patches, upgrade, configurations will be out of business hours. We will notify customers at least 72 hours in advance of any planned work commencing.
• System requirements:
  • Chrome: The latest stable release
  • Firefox: The latest stable release
  • Microsoft Chromium Edge: The latest stable release
  • Safari: Version The last two major versions
  • Chrome for Android: The latest stable release
  • IOS Safari: The last two major versions
  • Stable internet connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: E Ticketing support is offered 24/7 - SLA's for non critical are 3 business working days - Critical are 24 hours of a business day; Telephone support is offered Mon - Friday 9am - 5pm
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Basic support and access to our 24/7 ticketing help desk is included in all Learning Nexus implementations as standard. ; ; A dedicated Key Account Manager will be the customer main point of contact and a dedicated email address for direct technical support requests.; ; We provide higher levels of support and can tailor packages to suit your requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We work with you to identify your key needs and milestones. After a project kick-off meeting with your Account Manager and Production Manager we will discuss your learning and development requirements, the scope of the learning design, graphical design and build requirements. ; ; We produce a specification document and final quotation to be approved by the client. After a final agreement is made, we will set up the project on a selected tool which will allow you to track the project at every step of the way.; ; Whether you're completely new to, or totally accustomed to the bespoke eLearning process, we will support you at every step of the way with our experienced team to explain the different requirements and stages. Once the learning content is finished, we can assist you with implementing the eLearning to your workforce, such as how to market it internally and how to track success.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Word Document
  • Video
  • Webinar
• End-of-contract data extraction: Learning Nexus provide the SCORM files to the client to upload the content onto your LMS.
• End-of-contract process: Once you have uploaded your bespoke content to your LMS, it's yours to keep forever. If you want us to update or amend the content in the future, we can do that at an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All product features have been designed for mobile using responsive web technologies.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: We can use a variety of tools to create your bespoke project, which will dictate whether you can edit our courses.; ; We primarily use Articulate Storyline. If you have your own Articulate Storyline instance, we will be able to provide you with the "raw files" to upload into your software and make the changes yourself. ; ; Although we give you the ability to edit the courses yourself, our team are always on-hand to carry out the changes on your behalf, delivering the updated SCORM file back to you within your specified time frame.

Scaling

• Independence of resources: The service is continually monitored for performance degradation and remedial action is taken wherever necessary.

Analytics

• Service usage metrics: Yes
• Metrics types: Once you've uploaded the courses to your LMS, you'll be able to see course completion information from your learners.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Our custom content can be exported as SCORM and then used on any industry standard LMS.
• Data export formats: Other
• Other data export formats:
  • SCORM File
  • MP4
• Data import formats: Other
• Other data import formats:
  • SCORM
  • MP4

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our standard SLA is 99.5% service availability. A contract extension is offered proportional to the amount of unplanned service unavailability.
• Approach to resilience: This information is available on request.
• Outage reporting: We make customers aware on our support desk dashboard and will send emails to customers where necessary.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We have an access control policy as part of our ISMS.; ; For end users the system incorporates a comprehensive role-based permissions system which is used to define access capabilities.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Not Relevant for this service

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QAS International
• ISO/IEC 27001 accreditation date: 28/11/2023
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Learning Nexus recognises that confidentiality, integrity and availability of information in information security management are integral parts of its management function and view these as their primary responsibility and fundamental to best business practice.; ; Learning Nexus Ltd. are ISO/IEC 27001 accredited, to ensure that the organisation:; - Complies to all applicable laws and regulations; - Implements Information Security Objectives that take into account information security requirements; - Communicate these objectives and performance; - Adopt an information security management system comprising a security manual and procedures which provide direction and guidance on information security matters relating to employees, customers, suppliers and other parties who come into contact with its work; - Work closely with Customers in seeking to establish appropriate information security standards; - Adopt a forward-thinking approach on future business decisions, including the continual review of risk; - Instruct all members of staff in the needs and responsibilities of information security management; - Constantly strive to meet and where possible exceed its customer’s expectations; - Implement continual improvement initiatives, including risk assessment and risk treatment strategies; ; Responsibility for upholding this policy is truly organisation-wide under the authority of the Managing Director.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a documented QMS process as part of our ISO27001 ISMS.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have a documented QMS process as part of our ISO27001 ISMS.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have a documented QMS process as part of our ISO27001 ISMS.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a documented QMS process as part of our ISO27001 ISMS.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  By providing digital online content and SaaS we are helping customers reduce their environmental footprint by decreasing the need for traveling to physical locations to attend face to face learning sessions and the need for physical printing of learning materials. By knowledge sharing with our customers on how online 1-1, community forums and other tools can be used we aim to help guide them in reviewing current ways of working and processes.; ; Learning Nexus also made a decision to reduce energy consumption while having a hybrid working model was taken under consultation and the result drove the reduction of our 2 main physical offices which in turn reduced energy consumption and carbon footprint of staff by allowing a fully remote workforce.; ; Staff working remotely are encouraged to look at energy saving lighting and we have a 'be aware' statement that remind our staff of the benefit of being environmentally aware in recycling and printing, which is included in our onboarding process to ensure cultural change is continued.

  Covid-19 recovery

  Covid-19 has changed the working culture forever but following our internal consultation with all staff, it has proven that working remotely is as effective as working from the office. Working from home decreases the use of vehicles and thus it’s an environmentally sound action.; ; We have structured 1-1 and group meetings along with a Newley launch staff hub where the sense of community is promoted with new learning and sharing of success. This ensures that staff feel part of the team and open communication at all levels is still key.; ; Our aim with customers is to lead by example and encourage them to success by sharing our knowledge of how we have implemented change and how this can be translated into their own working practices

  Equal opportunity

  We seek to employ a workforce that reflects the diverse community at large, because we value the individual contribution of people irrespective of sex, age, marriage or civil partnership, pregnancy or maternity, disability, sexual orientation, gender reassignment, race, colour, caste, religion, or belief, and ethnic or national origin. ; ; All employees are treated with dignity and respect. We use our best endeavours to provide a working environment free from unlawful discrimination, harassment, or victimisation on the grounds of sex, age, marriage or civil partnership, pregnancy or maternity, disability, sexual orientation, gender reassignment, race, colour, caste, religion, or belief, and ethnic or national origin. ; ; We provide many courses on the subject of inclusion, equal opportunities, having difficult conversations that give customers a base line of conduct which can be incorporated into their own internal policies and culture to encourage a balanced working environment. We are mindful of using diversity when creating eLearning by the style, images and tone of voice we use. this can be further customised to include our customers own guidelines.

  Wellbeing

  Learning Nexus has created a comprehensive range of Wellbeing eLearning courses that are available to our customers and our own staff. We knowledge share with customers what works for not just the market but our own staff - in the last few years we have put in place a dedicated Head of people and culture who drives monthly check-ins and activities and has become a trusted consult for many of our staff.

Pricing

• Price: £105 a unit an hour
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Customers can access review links for created courses and other build projects which will allow them to 'pick and mix' the best style and interactions for their project to allow us to bespoke their build.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mandi.phillips@learningnexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.