Agilisys Ltd

Hive Learning

Hive Learning leverages human-centred GenAI to transform skill development, offering scalable courses tailored to diverse business needs. Our platform improves engagement with intelligent, peer-driven nudges and leverages advanced data insights for impactful results, all underpinned by our commitment to agility and secure, trusted partnerships.

Features

• Scalable, collaborative learning platform enabled for social learning
• Agile content delivery tools, powered by Generative AI
• Suite of integrations for seamless experiences
• Unparalleled support from the customer success and learning experience team
• Highly secure hosted platform, designed for scale
• Powerful real-time analytics for administrators to analyse take up rates
• Accessible on all internet-enabled devices and app-based mobile access
• Easy-to-use content management system so anyone can create content
• Instant notifications via email or push notification
• Consumer grade UX and social features including posting & commenting

Benefits

• Agile content creation saves time, creating learning programmes rapidly
• Automated content delivery tools reduce admin for internal teams
• Real-time data analytics provide actionable insights to improve learning programmes
• GenAI-powered tools enable rapid roll out of new learning programmes
• GenAI-powered tools allow rapid response to changing business demands
• Peer driven functionality drives engagement for users
• Cohort-based learning experience takes learners on a journey together
• Integrations enable learning in the flow of work for participants
• Customer Success Team drives engagement for learners, enhancing learning experience
• Team of culture, learning engagement and content specialists deliver impact

£33 a user a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilisys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

832423990776377

Contact

Gemma Teagle
07792 169644
info@agilisys.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Not applicable.
• System requirements: Internet access via Browsers or Mobile Devices

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Flexible to suit on request.; Default is Mon-Fri UK Business Hours with 1 Day response.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Flexible to suit. Provide Account Manager for all clients, permanent support team that responds to email-based queries at no additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Hive Learning can provide a dedicated Customer Success Manager to the account who will provide online training and user documentation in order to enable users to start using learning programmes on Hive. We will also provide training for specific admin users to support on the rollout of the service and offer an Academy of self-paced resources on how to use Hive platform's core features.
• Service documentation: No
• End-of-contract data extraction: By requesting data export from our team.
• End-of-contract process: Included in the price is all work to decommission and provide a basic export of data. Additional integration and data export services are calculated upon receipt of the request.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Formatted for mobile devices
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: There is an admin interface in the back end of the platform which allows users to edit the content, create content using the Sprint Curator tool, and then manage the subsequent rollout of a programme using the Sprint Manager tool. This allows admin users to roll out a learning programme over a set period of time, and schedule communications to go out to colleagues to drive engagement.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We strive to conform to WCAG 2.1 AA standards and have undergone audits with RNIB to identify areas of concern. We have resolved a majority of outstanding issues with our platform, and we are committed to ensuring that future changes we make are also in compliance.
• API: Yes
• What users can and can't do using the API: Our current API version is limited to GET services so the client can only access information but not make changes. The API key has to be set up by our Engineering team upon authorisation from the main client stakeholder/administrator. Docs: https://bc.hivelearning.com/api/beta/docs#/
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Design and branding of the product can be customised by the Hive Learning team. Content can be created and modified by users and administrators.

Scaling

• Independence of resources: We use a scalable infrastructure that flexes on demand of service provision.

Analytics

• Service usage metrics: Yes
• Metrics types: Extensive metrics of usage data provided to account owners. Including analysis of usage, dates, frequency, length, location and behaviour.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: HIVE LEARNING

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: By requesting data export from our team.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Hive Learning targets a SLA of 99.99% (Measured Monthly). Hive Learning will provide a Service Level Agreement for any contract which includes "Service Credits" which relate to the breach of SLAs during that month. If there is a break of SLAs during that month then a percentage of the monthly subscription fees that were paid to Hive Learning is awarded to the client for a validated claim associated with that portion of the service.
• Approach to resilience: Available on request.
• Outage reporting: Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: We have a permission management system whereby administrators have access to change the permission in areas of the product. For example, a user can be granted rights to a specific group or area of the product without impacting their organisational access.
• Access restriction testing frequency: At least once a year
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 11/03/2024
• What the ISO/IEC 27001 doesn’t cover: Offices outside the United Kingdom.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: NHS DSPT

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: In addition to ISO 27001: Cyber Essentials Plus and NHS Data Security Protection Toolkit
• Information security policies and processes: We have an Information Security Management System which is externally certified annually against the ISO27001 standard. Our IT Operations and Compliance Manager is responsible for ensuring the ISMS operates and is regularly reviewed, audited and updated. We have the relevant Information Security and Information Management processes in place to effectively safeguard your data. Along with regular internal audits, we also carry out an annual management review with our STL, ensuring their are briefed on relevant changes and outstanding actions to our ISMS.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Each code deployment follows the same structure; Github Issue > Local branch from Master > Code update > Commit Code > Github code checks trigger > Peer Code Review; ISSUE Branch - Code Unit Tests > Static Analysis with SonarQube > Test Deployment > Security Scan (OWASP Zap) - Merge to MASTER; MASTER Branch > Production Deployment sign off request > Deployment to Production.; All configuration items are maintained through terraform scripts which create instances in AWS.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Combination of automated and manually run vulnerability scanners. Host-based, network-based, and externally hosted tooling provides holistic assessments of infrastructure, applications and perimeter scanning. Regular Cyber Essentials Plus assessments and IT Health Checks provide expert validation. Vendor warnings / updates, threat intelligence subscription services and early warning notifications from multiple UK authorities & manual investigation / research carried out by our in-house InfoSec team augment these processes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The Hive Learning solution uses AWS GuardDuty as a threat detection service that continuously monitors for malicious activity and unauthorised behaviour. It uses machine learning, anomaly detection, and integrated threat intelligence to identify and prioritise potential threats. Technical vulnerabilities identified are reviewed and addressed When applicable, patches to the system are tried and tested before introduction to the main systems.
• Incident management type: Supplier-defined controls
• Incident management approach: We use a rota system on PagerDuty with Incident Managers and Resolvers. Incidents are monitored automatically via PagerDuty and higher level incidents are immediately triggered to the IM in rota via mobile app, text and phone call, as well as Slack channel. Our Security Incident Process sets out our approach. In the event of a SI, the company's ISO is notified, an investigation takes place, a risk assessment is performed. We maintain a Security Incident Log and Security Incident Report Template.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Agilisys’ Environmental Management System is ISO140001:2015 certified, we understand the critical importance of addressing climate change and have committed to reducing our own carbon footprint while helping our customers to reduce theirs. Through our current initiatives, we have already reduced our GHG emissions by ~13% from our initial baseline, set in FY2021/22. In tackling climate change, we have both client facing and internal objectives to lessen Agilisys’ impact on the environment. Our client focussed objectives include - Providing timely Emissions information; Ensuring that all clients are informed of their GHG emissions on a regular basis as part of standard service reporting; Provide advice and guidance on reducing emissions; Provide information of optimising and efficient utilisation of services to reduce GHG emissions. Our internal objectives have been set to address the mix of emissions that we have across all three scopes and are summarised as - Improving awareness - Ensuring that all employees are informed about Agilisys' net-zero targets, environmental policies, principles, and procedures; Reducing business mileage - business mileage should be within 10% of the 71,611 miles travelled in 2022-23 now that COVID restrictions have been fully lifted; Improved Baselining - We're improving our data collection to create a thorough baseline for tracking all emissions, including non-mandatory aspects. Agilisys is committed to sustainability, through baselining, targeted emission reduction initiatives, and transparent reporting practices and we are continually improving our Environmental Management System. This benefits our clients through - Demonstrable Environmental Impact - our approach ensures a demonstrable reduction in environmental impact through rigorous baseline measurement and optimisation initiatives; A responsible track record - Our EMS is ISO14001:2015 certified and has already delivered a ~13% reduction in tCO2e and our reporting and management are being continually improved; Transparent Reporting - We publish environmental reporting annually, measuring ourselves against our environmental commitments.

  Covid-19 recovery

  Agilisys’ passion and commitment to supporting the recovery from COVID-19 is demonstrated by our co-founder, Manoj Badale, holding a role as Commissioner of the COVID Recovery Commission. The following examples evidence the scale of our commitments and proven approach and ability to deliver exceptional outcomes with our customers: North Lanarkshire Council – Agilisys has designed and developed a series of online modules, in playbook format, to be used by senior phase pupils and modern apprentices. The modules are designed to increase young people’s awareness, motivation, resilience and persistence and include activities and practical exercises to assist them in writing a personal statement or CV, preparing for interview and ultimately tips to help them adjust to the workplace. Helping Hands – In response to the pandemic, Agilisys designed and built a contact management solution that is designed to track both outreach contacts with vulnerable people and identify their specific needs. This solution was deployed on an ’at cost’ basis to thirteen authorities in 2020. Agilisys understands the profound consequences that COVID-19 has had on communities across the UK and has a deep understanding of how to make a positive impact to help stimulate recovery across key areas. Agilisys is operating in the highest growth sector in the UK economy. As a technology and Digital transformation company, we continue to work with our customers in successfully building Digital Skills within communities across the UK. For this reason, we believe Digital Skills is the best and most effective way for us to deliver best value and tangible benefits. In developing the focus of our social value offer we have concentrated on the creation of employment opportunities and the enablement activities of sponsoring and supporting re-training of young people – one of the most impacted generations of our community impacted by COVID-19.

  Tackling economic inequality

  We recognise the problem of workplace inequality and its pernicious impact. Agilisys is committed to ethical behaviour, transparency, and accountability, ensuring trust with clients and partners as part of our core value of Integrity. We are committed to fair working practices for workers in our sphere of influence, including everyone engaged in the delivery of our services. Our approach to tackling workforce inequality is multifaceted, integrating ethical considerations, compliance measures, and committing to fair working practices. We believe that being inclusive is fundamental to project and service delivery, and fair practices are an essential component of workplace wellbeing. Our Chief Executive Officer is responsible for compliance with our workforce inequality policy, which he also sponsors, this is reviewed annually. Under this policy, Agilisys has taken the following steps in relation to slavery and human trafficking: Expanding our whistleblowing policy to cover concerns about slavery or human trafficking; Ensuring practices for checking that all employees are paid at least the minimum wage and have the right to work in the UK; Updating template commercial agreements to include an obligation that suppliers will comply with the Modern Slavery Act, corresponding local legislation or, where no such legislation exists, the spirit of the Modern Slavery Act; Identifying and prioritising high-risk areas in the supply chain. Agilisys is committed to fair working practices for all, and takes rigorous steps at policy and operational levels to tackle workplace inequality. Ethical Framework - Our commitment to an ethical framework ensures the identification and mitigation of modern slavery and human trafficking risks. Legal Compliance - Our rigorous processes manage compliance with all applicable employment laws ensuring legally sound and responsible service delivery. Positive Outcomes - Our regular staff surveys show that our employees value Agilisys’ commitment to workplace equality and making the world a better place.

  Equal opportunity

  We have an active Diversity and Inclusion strategy with initiatives across Agilisys, ensuring that we are a truly welcoming place to work, actively promoting diversity and inclusion. Initiatives include: Reach Network - Agilisys is committed to consistently improving the level of ethnic diversity within the company. The company conducts itself with the following principles in mind: Zero tolerance of Racism and prejudice; Encourage education about racial inequalities; Support for staff is always available. Our Diversity & Inclusion committee drives the notion of a level playing field forward Agilisys has made diversity and inclusion central to its policies. Women in IT - Agilisys actively recruits and develops in-house female talent. Below are some of the initiatives implemented to address gender inequality: Work Shadowing to encourage girls to start their careers in technical roles. Partnering with ADA academy to hire female BAME and LGBTQ+ early tech talent. Embrace & Enable - This network aims to bring together members of the Agilisys community with a physical or mental impairment, developmental condition, or other condition covered by disability legislation in an informal and relaxed way. Through this network, we want to empower Agilisys to be more disability confident, leverage diversity of thought, and create a collaborative, supportive working space where our people can flourish, everyone feels comfortable and safe in the workplace. LGBTQ+ network- This network provides a platform to celebrate the LGBTQ+ community, to challenge prejudice, and to help shape Agilisys into a place where everyone feels safe and comfortable to be their true selves. People don’t need to identify as LGBTQ+ to be involved - the network is for anyone who has an interest in creating a support network, raising awareness, and keeping the business honest in providing equal opportunities as a diverse and inclusive place of work.

  Wellbeing

  Confidently Digital - Invest in new technology to improve people's health, lives and digital services; The rapid pace in the development of ‘Gen-Tech’ such as ChatGPT provides huge potential to improve people’s health, lives, and digital services. Examples of initiatives include: Development of software products that predict frailty amongst the elderly, enabling proactive intervention by Adult Services to help keep people living independently in their own homes for longer, delivering a better quality of life and reducing expenditure on care homes; Gen-Tech powered solutions that can propose optimized care packages for care workers to review/amend/approve, freeing up time to focus on interventions and driving better outcomes; Our RPA, Data and IoT capabilities can, we believe, support our clients in effectively harnessing the future digitally aspirational workforce, and enable deliver of better services at lower cost. Agilisys uses the following approach to ensure our Social Impact commitments on our contracts deliver significant value and maximum impact for the communities, staff, customers and patients that they are intended for. Step 1: Defining Outcomes is a process of agreeing the outcomes with our clients. Step 2: Is the process of agreeing the priorities and cycle of activities. Step 3: Involves a detailed schedule of stakeholder engagements to ensure we communicate and gain buy in to the Social Value Plan and where appropriate sponsors are in place to guide and lead the approach and communications in their localities. We have over 70 local authority partners across the UK. Step 4: Is the Implementation Phase. We will ensure that the plan is well resourced and clear governance is in place to maintain momentum and ensure decisions and activities are kept on track.

Pricing

• Price: £33 a user a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30 Day Free Trial Available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilisys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.