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Forrester Research

Consulting

Bespoke, Buyer co-designed engagement.
Using industry benchmarks, proprietary tools, methodologies, and driver analysis.
Identify “to-be” state put in motion a transformation strategy, from the Zero Trust framework to an incident response capability that can help you protect trust.
Procurement helping you achieve optimal product configuration at the market’s best price.

Features

  • Customer obsession strategy consulting
  • Future fit technology strategy consulting
  • Future of work strategy consulting
  • Artificial intelligence (AI) strategy consulting
  • Technology and enterprise architecture and delivery strategy consulting
  • Cyber security and risk (CISO) strategy consulting
  • Digital business strategy consulting
  • Customer experience strategy consulting
  • B2B and B2C marketing strategy consulting

Benefits

  • Technology and Digital transformation planning
  • Vendor and System selection
  • Strategy & Operational insight support
  • Operational excellence & cost optimisation
  • Frameworks and methodologies to save time
  • Examples & case studies to support investments
  • Insights for planning
  • Emerging and Future Trends & Technology
  • Executive coaching & Career development
  • Teach buyer Outcome based

Pricing

£1,329 a user a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sblakeley@forrester.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 3 2 4 6 2 8 2 4 6 3 1 9 8 9

Contact

Forrester Research Solomon Blakeley
Telephone: 07954910644
Email: sblakeley@forrester.com

Planning

Planning service
Yes
How the planning service works
Review of current state versus desired outcome.
Evaluation of marketplace and vendors.
Assessment of Vendors within requirements of buyer.
Support from Strategy to selection/ Implementation with a roadmap
Metrics and examples of best practice.
Caddy service to support cost optimisation and licence perimeters.
Step by step support with subject matter experts on SaaS, IaaS, PaaS to ensure the set up is sutibale for current needs and future proofed.
Executive education around investment options and applications.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Training is provided through reports and analyst discussions around the application of the cloud initiative and teaching the buyer to fish, either through a specific scenario or as a general overview. Forrester facilitates client connections with other organisations who have been through this process to share real life experiences to aide learning. Consulting team help on a specific situation or initiative and then educate all stakeholders throughout the process until completion via digital online learning modules on customer experience training around Customer journeys, metrics and engagement to inform Cloud requirements to meet the buyer's final recipient.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We provide feasibility assessments on a no go or go plan. By identifying the implications of moving in the context of the Buyers current state, resources and desired objective. Using subject matter experts they provide independent advice on the experience of others moving and the capability assessments of the vendors being considered. Support is provided on an ad-hoc basis as the buyer needs or on a dedicated basis within a specific time frame.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Using feasibility assessments, frameworks and subject matter analysts to perform these checks and make a decision. We have consulting resources to go deep and provide an independent assessment .

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Buyer hosting or software
How the support service works
Our service is supported through the provision of analyst experts understanding of offerings and real life applications of these software/ hosting services.
Research, assessments and tools to help evaluate various business decisions and the resources needed to deliver these outcomes, which cloud is underpinning.

Service scope

Service constraints
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to questions within 2- 8 hours during the weekday and 48 hours at the weekend
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Dedicated Consulting team with Project manager, Consultants and subject matter experts to deliver Buyers desired outcome.
Support and delivery dictated by Buyers requirements and budget.
See day rates on SFIA for other levels

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

Optional
Covid-19 recovery

Covid-19 recovery

Optional
Tackling economic inequality

Tackling economic inequality

Optional
Equal opportunity

Equal opportunity

Optional
Wellbeing

Wellbeing

Optional

Pricing

Price
£1,329 a user a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sblakeley@forrester.com. Tell them what format you need. It will help if you say what assistive technology you use.