Zoocha Limited
Website Design and Development
Digital design and user experience experts at Zoocha work with you to deliver innovative cloud website design. Aligned with the GOV.UK service manual, our UX designers take you from discovery, to iterative prototyping, user testing and development. Our website design services are user-centred to deliver an exceptional user experience.
Features
- User Experience (UX) strategy and design consultancy
- Full alignment with GOV.UK service standards
- Discovery, Alpha and Beta phases
- Rapid prototyping and user testing
- User Experience (UX) design patterns
- Adherence to WCAG 2.2 accessibility standards
- Senior stakeholder engagement
Benefits
- Delivery cloud services that transform user experience (UX)
- Instill a culture of user centred service design
- Augmenting service teams with UX skill sets to drive success
- Improve user satisfaction metrics and accelerate channel shift to cloud
Pricing
£700 to £1,200 a unit a day
Service documents
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If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Framework
G-Cloud 14
Service ID
8 3 2 5 6 8 4 2 9 1 0 6 9 1 0
Contact
Zoocha Limited
William Huggins
Telephone: 441992256700
Email: info@zoocha.com
Planning
- Planning service
- Yes
- How the planning service works
-
Our Strategy and Experience team put the user at the heart of the design process, to ensure your cloud services deliver the intended transformation.
Though our agile methodology which is fully aligned with the GDS service standards, we work as an extension of your team to guide cloud projects through discovery and alpha phases to establish a complete and detailed set of user centred requirements.
The project commences with onboarding, where we come together as a team, define the ways of working, roles and responsibilities and systems/ processes. This will often include any training to support your team. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Zoocha provide dedicated 'Product owner' training to enable in house teams to define and manage the backlog of requirements for the digital services they are developing.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Alongside the user experience (UX) service design, technical audit and architecture review is an important element of cloud migration discovery.
Bringing together the user centred requirements, organisations needs and stakeholder expectations, Zoocha will provide a appraisal of the most appropriate cloud services. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Drupal
- AWS Cloud Infrastructure
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
To deliver a great user experience (UX), cloud services must be free from defects, accessible to the widest possible spectrum of users, quick to load and reliable.
Our testing process incorporates manual and automated testing, covering user acceptance testing (UAT), accessibility testing and load/ performance testing.
Throughtout the user experience (UX) design phase, we will regularly test with end users to validate design decisions and ensure the ultimate cloud service delivers what they need and meets or exceeds their expectations.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Zoocha will maintain availability of the Drupal Cloud CMS Application, with agreed uptime during each measurement period, excluding scheduled outages. Uptime is calculated in the following manner:
- 30 day month x 24 hours x 60 minutes = 43,200 minutes per month.
- For 35 minutes of downtime: 43,165/43,200=0.9992 (99.92% uptime).
The process for contacting with Zoocha for Drupal Cloud CMS support is:
Call/ email the Zoocha account manager on their direct line/ email address;
Call the 24/7 support line provided;
Email support@zoocha.com;
Log the issue/ contact enquiry directly into the web based systems provided by Zoocha.
The contact is then recorded and managed through the following process:
Logging - creating a ticket for the inquiry in the shared system(s) and assigning severity level.
Validation - review and clarification by the support team.
Assignment - assigning story to relevant team member.
Analysis - estimate of time required to resolve.
Resolution - completion of the ticket ready for acceptance by the client.
Tracking - assignment of unique reference number and notifications of any changes to the ticket.
Escalation - recorded method of messaging the wider Zoocha team.
Acceptance - closure of the ticket via ‘one click’ acceptance by the client.
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Our standard support hours are 9am to 5.30pm Monday to Friday, exluding bank holidays. Zoocha also offers extended support hours from 7am to 9pm Monday to Friday, exluding bank holidays.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 A
- Web chat accessibility testing
- N/A
- Support levels
-
Zoocha provide a multi tier support service which is contracted as 'support days per month' @ £700 per day and utilisation against contracted support time is reported monthly. Contracted support time can be increased or decreased (to a minimum of 1 day per month) at any time during the contract, by providing 30 days notice.
Our standard support hours are 9am to 5.30pm Monday to Friday, exluding bank holidays. Zoocha also offers extended support hours from 7am to 9pm Monday to Friday, exluding bank holidays.
Critical support can be provided on a 24/7/365 basis at an additional cost of £250 per month.
Service level agreements (SLA's) cover uptime, incident response and incident resolution.
Each client will have a named Client Services Manager, who will be their main point of contact and will be responsible for the monthly service reviews.
Note: Overages (support time used above the contracted amount) is charged at £150 per hour.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- SOCOTEC
- ISO/IEC 27001 accreditation date
- 08/11/2023
- What the ISO/IEC 27001 doesn’t cover
- All Zoocha services are covered
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Zoocha are proud to be certificated to the ISO 14001 standard (by a UKAS rated accreditation body) since early 2023. This internationally recognized standard for Environmental Management Systems (EMS) helps organisations such as Zoocha in identifying, managing, and continually improving their environmental performance.
While ISO 14001 doesn't explicitly target carbon emissions, it supports the reduction of a variety of practices, such as Zoocha’s environmental policy which outlines our commitment to reducing environmental impacts, including carbon emissions.
Zoocha's services are also 'Green Mark' certified.
Zoocha has an established EMS, which includes plans, procedures, and practices to achieve our objectives and targets. This included the development of strategies to reduce energy consumption, improving process efficiency (such as in hosting environments), and switching to low-carbon energy sources.Tackling economic inequality
At Zoocha, we understand the profound impact that economic inequality can have on communities and industries alike. Our approach to tackling this issue is multi-faceted, rooted in our core values of People, Trust, Value, Quality, and Success. We strive to create opportunities and foster an inclusive environment where everyone has the chance to thrive.
Firstly, we ensure that our hiring practices are fair and inclusive, offering equal opportunities for people from diverse backgrounds. This is crucial in the tech industry, where diversity can drive innovation and creativity. By building a team that reflects a wide range of experiences and perspectives, we not only enhance our own services but also contribute to reducing the skills gap in the technology sector.
We also extend our commitment to economic equality through our work with clients in the higher education, public sector, health, and Charity/NGO sectors. By delivering high-quality digital solutions that improve accessibility, efficiency, and engagement, we help these organisations serve their communities more effectively, indirectly combating economic inequality by providing better access to essential services.
Finally, our contributions to the Drupal Open Source project reflect our belief in the power of technology as a force for good. By supporting the Drupal community through financial support, code contributions, and knowledge sharing, we help ensure that cutting-edge technology is available and accessible to all, democratizing access to digital tools that can empower individuals and organizations worldwide.
In these ways, Zoocha actively works towards a more equitable world, leveraging our expertise and resources to make a difference in the communities we serve and beyond.Equal opportunity
The Zoocha culture, policies and processes explicitly ban any discrimination including (but not limited to) on the grounds of age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion or belief, sex or sexual orientation. Zoocha aspires to provide a diverse workforce, a composition of which reflects that of the broader community.
In accordance with our policy, Zoocha is totally committed to the principles and practice of equal opportunities as an employer. Our directors and members of senior management are empowered to recruit and manage employees, advocate our policies and make every effort to ensure that all actions and decisions have equity at their core.Wellbeing
At Zoocha, our employee wellbeing is a top priority and we offer a number of services to accommodate this. Our benefits scheme includes birthdays off, 25 days of annual leave per year, gym memberships, mental health support and private health care. These are offered to our employees to ensure that we are able to provide a comfortable, secure work space that everybody can enjoy.
We also offer all of our employees the opportunity to take advantage of a flexible working schedule which allows them to work from any location and attend to any needs throughout the day. While we encourage the onboarding of local employees to support employment opportunities, we are more than happy to accommodate our remote employees, supplying any equipment needed in order to create a comforting home office space, as well as booking hotel stays if they want to visit the office for a more sociable atmosphere.
Pricing
- Price
- £700 to £1,200 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@zoocha.com.
Tell them what format you need. It will help if you say what assistive technology you use.