Wavenet Ltd

Shadow-Planner

Shadow-Planner is a business continuity
management (BCM) & operational resilience (OR)
software that provides Business Impact Analysis, Planning, Testing, exercising and incident logging and Automated task management for your BCM/OR requirements via an online portal or mobile application

Features

• Business Continuity Programme Management
• Business Impact Analysis (BIA)
• Business Continuity Strategy
• BCM/DR Planning and Reporting
• Business Continuity Exercising
• Manage Business Contacts and Contact Groups
• Create a Records Library
• Business Continuity Management Administration
• Import and Export BCM Data

Benefits

• Provides full visibility of the Business Continuity Programme
• Request tracker monitors changes across the program and User Base
• Automated reminders keep users informed of changes
• Gain insights into policy compliance status
• Define important business service, critical business areas and more
• Define recovery strategies for all areas of the business
• Develop and Manage your testing and exercising programme
• Create playbooks, integrate system data such as BIA and more
• Provides a single tool to manage all Business Continuity Plans

£2.46 a user a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publictenders@daisygroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

832641650543545

Contact

Paddy Sheridan-Ruddy
07714737991
publictenders@daisygroup.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Mobile App only available to IOS and Android
• System requirements:
  • Internet Browser
  • IOS Mobile Device
  • Android Mobile Device

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depending on priority levels Daisy has different response times but all are Mon-Fri 9-5:; ; P1- Within 30 mins; P2- Within 3 working hours; P3- Within 1 working day; P4- Within 10 working hours; P5- Within 2 working days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: TBC
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Daisy provides full implementation services to assist our buyers, they are assigned a dedicated implementation consultant.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats:
  • XLS
  • CSV
  • .DOC
• End-of-contract data extraction: Shadow-Planner has an integrated Export tool to allow users to extract their data as required
• End-of-contract process: At the end of the contract the Shadow-Planner contract termination process is instigated. The procedures will be sent out to the client. These procedures ensure that access to Shadow-Planner is disabled and that the production server is taken offline; data is subsequently deleted from all servers in a secure manner. This process should be completed within one month and a report is sent to you when the process is complete..

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile app delivers plans, documents, emergency contact groups and contact information in a secure way. The mobile app synchronises data directly onto the device meaning content can be viewed even if mobile signal is unavailable. Using the native functionality of the mobile device users can also send SMS and emails to targeted groups or individuals.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API pack allows users to easily interface between Shadow-Planner and software such as; HR Systems, IT CMDB Systems and external emergency mass communication tools.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Shadow-Planner maintains a unique style sheet for each ; organisation, ensuring that content created through the ; planning and reporting module aligns with the established ; look and feel of other documents in the organisation. This ; includes colour schemes, fonts, headers, footers, and more, ; all customisable based on your individual style sheet. There is also a custom field capability where administrators can add their own custom fields to collect additional data in several areas of the tool.

Scaling

• Independence of resources: Data is hosted in Azure which allows for storage and processing to be scaled as required

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Using Shadow-Planner's integrated Export tool
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XLS
  • DOCX
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • XLS
  • DOCX

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: We also use HTTPS. Data can also be encrypted using a private key prior to being transmitted out of Shadow-Planner
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We have expected uptime/availability of 99.982% per year.
• Approach to resilience: Shadow-Planner is hosted in two independent zones within the UK South Azure data centre which provides resiliency. Should there be an issue at UK South Shadow-Planner can be recovered to UK West data centre.
• Outage reporting: The platform is monitored within our LogicMonitor instance which is configured to provide email alerts in the event of any outages

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Users are restricted by policy level which can be overseen by the system administrator. This includes the restriction of supplier access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 13/09/2013 original certification
• What the ISO/IEC 27001 doesn’t cover: Scope is all Daisy sites and services requiring security certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Daisy operates a comprehensive Information Security Policy in line with ISO27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Daisy’s ITIL v3 aligned service management tool meets ISO 27001 guidelines, governing core ITIL processes including, but not limited to, incident, problem, change, release, configuration, service level management and service catalogue function
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability scanning is included in the Daisy security framework, to help monitor the effectiveness of existing security controls and identify any weaknesses. The IT security Manager in consultation with Head of Compliance shall coordinate vulnerability scanning activities including: • identifying the scope of testing • monitor manufacturer and vendor sites for information updates regarding vulnerabilities Should the vulnerabilities be assessed as not posing an immediate threat to operations, security patches or code fixes shall be subject to change control requirements ( testing etc.) prior to deployment. Daisy support record activities in a service management ticket for tracking and audit purposes
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Monitoring of our platforms is done from our segregated and ISO27001 compliant management platforms, we protect the platform itself and its perimeter edge with Daisy owned and operated solutions, not in any way tied to logical customer implementations within these platforms. Each customer as part of a Managed Service has our standard security and monitoring products deployed with pre-agreed alert classifications and thresholds set as part of our typical managed service. Potential compromises are identified in our centralised monitoring solution, with accompanying detailed information of the platform and customer which auto generates an incident in our ticketing systems
• Incident management type: Supplier-defined controls
• Incident management approach: Predefined processes are in place for common events Users can report incidents via the web portal or email in the event of an incident Daisy will Issue customer updates as per the agreed frequency on the progress of a resolution or workaround. This may include initiating and leading conference calls, bridges or meetings. Create MI reports where required, validating content is customer appropriate. Issue to service delivery management. Publish the MI report to the customer as defined by the customer SLA.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  DCS is signed up to UN Compact and have planned our strategy to address a number of the Sustainability Goals. We plan to submit SBTi targets within the next financial year and Nature Positive Pledge.; ; Our primary focus is the reduction of our carbon footprint alongside our customers as we have identified this as the most pressing need in the IT industry today. ; ; We have an ESG lead and ESG Governance Manager co-ordinating effort from across the business and industry prominent Statutory Board representation as well as Chairman who champions many of our environmental initiatives. We have three bi-monthly groups representing every business area and a Green Team spearheading our local and site based strategy.; ; We should reach Net Zero Scopes 1&2 within the next two years and throughout our supply chain by 2039.; ; We already consume only REGO backed renewable energy, our first renewable contract being put in place in 2017 and installation of solar panels on our owned buildings as well as EV schemes and gas replacement pilots. Our overall energy consumption has reduced by 7.5% in the first six months of 2023.; ; DCS is certified to ISO14001 (Environmental Management) and ISO50001 (Energy Management).; ; DCS sponsor the Girlguiding Rainbow Recycling badge encouraging green thinking within the 4-7 age group resulting in 10,594 badges being earned across the UK.; ; We have a strong relationship with a forward thinking ITAD partner and have introduced Environmental KPIs associated with equipment circularity into the Environment Policy.; We have a new Kelp Farm on the Isle of Mull which seeks to demonstrate the environmental, carbon sequestering, deacidifying and social benefits of the Sugar Kelp we grow on decommissioned salmon farms. ; Alongside our carbon reduction plans we are reviewing our other impacts such as waste stream, water usage and single use plastics.

  Tackling economic inequality

  Our Learning platform Daisy Grow supports people to further their careers, change direction and realise their ambitions. ; It’s also the conduit for training our staff ensuring our management maintains awareness of inequality, modern slavery and wellbeing amongst many other courses. ; DCS has also developed a Social Value Training programme to deliver courses to our staff, supplier employees, customer’s employees, and citizens to support the Social Value Model Themes. This programme is made available to Buyers through the GCloud Call Off contract.; It’s known as the Daisy Community Learning Portal and there are 150+ courses available to support the development of employment and life skills. ; These skills not only provide greater employment opportunities for their recipients; are less location dependant, and are more likely be required in jobs that have flexible working hours and role types.; ; Courses are organised into three general categories of:; • Career Development; • Health & Wellbeing; • Leadership & Management; ; This training programme is provided to customers and citizens as part of Social Value directly under G-Cloud Service Provision.; Daisy provide 10 x 30-day licences for the training programme for every £10,000 of contract value, The full range of courses will be available for citizens in need and can be accessed via any browser including smart phones, tablets, library and school computers.; We estimate that 50-100 hours of learning is achievable within the 30-day window.; Each user has a Learning Dashboard tracking their progress and certificates awarded for completion can be used in job seeking and career progression.; A dedicated Community Learning Portal SV (CLPSV) Licence Co-ordinator works within the Daisy Frameworks Team and will liaise with the Buyer to arrange access.; Daisy will report on the take up and usage and this will be reported back to the Buyer via the DCS Social Commitments Report

  Wellbeing

  Daisy from the very top down, is active in the promotion of health and wellbeing in the colleague environment. ; We promote a healthy and happy working environment for staff and to identify, prevent and alleviate work-related stress as far as possible. In each physical location we have Health and Wellbeing champions as local points of contact for health/wellbeing issues. ; They:-; Promote health/wellbeing within DCS ; Assist in health and wellbeing activities that are companywide.; Coordinate local health and wellbeing activities such as running clubs, lunchtime classes etc. ; Communicate regular feedback to the Health and Wellbeing team to allow internal communication of local/national events. ; Maintain health and safety company policy and legislation ; DCS communicates its messages in different formats, directly through the Champions, from senior management through videos and live presentations, through the intranet and the Daisy Grow Learning Platform. ; Our Health and Wellbeing Manager provides useful tips and initiatives to help maintain mental health in our stressful lives.; We have a business-wide team of 30 Mental Health first aiders. DCS employees have a number of schemes promoting health and wellbeing, there is in place an Employee Assistance Programme offering help to employees and their families when required. ; Daisy celebrates both International Women’s and Men’s days with a programme of inspiring events and talks including Suicide Awareness, Wellness, Careers and STEM partnerships.; Daisy have also developed a comprehensive Social Value Training programme to deliver courses to our staff, supplier employees, customer’s employees, and citizens to support the Social Value Model Themes. There are 500+ courses available including a wide range of courses to support Wellbeing. This training programme is used internally within Daisy, with our suppliers, and can also be provided to customers and citizens as part of Social Value directly delivered under G Cloud Service Provision.

Pricing

• Price: £2.46 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publictenders@daisygroup.com. Tell them what format you need. It will help if you say what assistive technology you use.