HITACHI DIGITAL SERVICES UK LIMITED

SAP ERP Cloud Support

Hitachi is a prominent SAP Partner, offering Advisory, Transformation, and Managed services globally. With expertise in both cloud and on-premise systems, successfully delivering Manged Services and Transformation programs. We've facilitated cloud migration journeys for more than 40 customers, solidifying our commitment to delivering exceptional services and solutions.

Features

• Finance - Real time embedded analytics
• Best practice system processes Automate AP, AR, Reporting process
• Improved business partnering Intelligent AP to capture discounts
• Intelligent plan / re-plan capabilities
• Intelligent shipping / fulfilment Improved supplier management.
• HR - Self service HR Automated workflow & notification
• One click approvals HR dashboarding & analytics AI enabled recruiting

Benefits

• Automated controls & AI risk detection
• Supply Chain -AI driven predictive forecasting
• Single view of stock - Inventory right sizing

£135 to £1,535 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hcuk.bidteam@hitachids.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

832981983249797

Contact

Public Sector Team
07707585971
hcuk.bidteam@hitachids.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Oracle Software
• Cloud deployment model: Hybrid cloud
• Service constraints: No
• System requirements: Service provided by the Vendor.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 9am - 5pm UK Time Monday to Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: N/A
• Onsite support: Onsite support
• Support levels: We provide all levels of support consultant from Graduates, Consultants, Snr Consultants, Managers, Snr Managers, Directors, Vice President. We also cover client engagement, pre-sales and sales roles if required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Hitachi's Training Approach for ERP program focuses on comprehensive guidance, coaching, and knowledge transfer to ensure the team's success. It includes guidance on best practices, ongoing coaching, and Super User Training, which consists of module-based presentations and tailored training sessions. Hitachi aims to empower Telehouse teams to confidently utilize the ERP system and maximize its benefits. ; For End User Training, Hitachi partners with specialist, known for delivering high-quality Oracle training solutions across Europe. Training will be tailored to different user groups, with key users receiving instructor-led training, supplemented by training manuals and exercise workbooks. Training delivery stages include familiarization, conceptualization, competence building, and measurement.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: This needs to be negotiated with the vendor.
• End-of-contract process: This needs to be negotiated with the vendor.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service has been tailored to ensure that there is a seamless transition from Mobile to desktop.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: SAP provides both native integration services and Integration Platform services. All services are accessed via a Wen Interface.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: SAP provides hundreds of API, integration services and Platform integration services. The vendor provides full documentation on these services.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: This would be discussed with a buyer to understand their requirements and wishes.

Scaling

• Independence of resources: This needs to be negotiated with the vendor.

Analytics

• Service usage metrics: Yes
• Metrics types: This needs to be negotiated with the vendor.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SAP

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Managed by our vendor.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: This needs to be negotiated with the vendor.
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Available on request.
• Data protection within supplier network: Other
• Other protection within supplier network: Available upon request.

Availability and resilience

• Guaranteed availability: The vendor provides SLA's on availability.
• Approach to resilience: The vendor provides SLA's on resiliance.
• Outage reporting: The vendor provides SLA's outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: The vendor provides SLA's on on system restriction.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Decided collaboratively with a buyer,

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 14/04/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The vendor provides SLA's on security policies.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The vendor provides SLA's on change management and system lifecycle.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: The vendor provides SLA's on vulnerability management.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: The vendor provides SLA's on protective monitoring.
• Incident management type: Undisclosed
• Incident management approach: The vendor provides SLA's on incident management.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Hitachi has actively addressed workforce inequality, appointing Lorena Dellagiovanna as our first Chief Diversity Officer and board member in April 2021, alongside Claire Thomas as CDIO. Resulting Success: 1. Inclusive Recruitment and further Development Practices: We prioritise fair treatment and equal opportunities for contract workers, incorporating CV blind interviewing. Our self-directed DEI training platform including subjects of inclusive leadership, creating an inclusive culture, how to overcome bias and many other topics has boosted female and non-Japanese executives at Hitachi by 10%. Now Focusing on emerging talent, we sponsor the 'Festival of the Girl' in London. 2. Investment in Physical and Mental Health: We offer Financial Advice, Career Advice, and anonymous mental health support both internally, through our Mental Health First Aiders, and externally via Optum/MyHeathWebb. We have an Employee Assistance program that ensures employees, and their dependents have access to professional counselling should they require it. More widely, we implemented the Mental Health at Work commitment standards, tailored to the Hitachi workforce. We also have 4 dedicated sessions led by the Equality Institute on how to talk about gender identity, being an ally, using LGBTQ+ identity as a superpower and transgender 101. 3. Environmental Innovator: Hitachi aims to be an innovator, reducing carbon for governments, cities, and customers. The Environmental Vision emphasizes solving environmental issues for a higher quality of life and a sustainable society. Partnering with Rainforest Connection, Hitachi develops data-driven solutions to protect rainforests, combat illegal logging, and preserve biodiversity. As a Principal Partner of COP26, Hitachi contributed to decarbonization and climate action. Committed to a Net Zero society, Hitachi strengthens climate targets across the entire value chain by 2050. We were also key contributors at COP28. In conclusion, By implementing improvements and actively addressing inequality, Hitachi aims to create an inclusive and supportive work environment.

Pricing

• Price: £135 to £1,535 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hcuk.bidteam@hitachids.com. Tell them what format you need. It will help if you say what assistive technology you use.