Manx Telecom Trading Limited

IaaS (Infrastructure as s Service)

Infrastructure as a Service is a subscription-based cloud service providing the infrastructure resource required to manage your key business systems. Hosted in the IOM or UK. Service Cloud and Workspace Services. Enterprise level. Fully Managed and or Hosting Services. Tier 3

Features

• Subscription Based Scalable Cloud Infrastructure
• Hosted within Tier 3 Data Centre UK or IOM
• High Availability and Resilience
• Robust Security - ISO Accreditation
• Global Network Connectivity and Low Latency
• Hybrid and Bespoke Cloud Options
• Data Protection Cloud - 24x7 Support
• Disaster Recovery and Business Continuity Options
• Cost Efficient, Operational Savings. Low or No Capex Outlay Available
• Tailored Expertise with Enterprise Cloud Technologies

Benefits

• Reduces capital expenditure through a pay-as-you-go
• Rapid scalability to meet changing demand and seasonal usage patterns
• Improved resilience and uptime for critical public services
• Simplified IT operations with optional fully managed infrastructure
• Enhanced security and compliance compared to on-premise environments
• Faster deployment of digital services and applications
• Supports legacy system modernisation and cloud migration strategies
• Managed service available with 24x7 support and DR
• Data centres certified to ISO/IEC 27001
• Data hosted within secure, enterprise-grade facilities

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Procurement@manxtelecom.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

833185488297847

Contact

Johnathan Lee
07624344000
Procurement@manxtelecom.com

About your service

• Service categories:

  IaaS

  IaaS Compute

  • Container and serverless engine compute
  • Other non-x86 instances

  Virtualised x86

  • General purpose
  • Compute optimised
  • Memory optimised

  Accelerated

  • GPUs
  • APUs

Service scope

• Service constraints: IOM (Isle of Man) Hosted and or UK Hosted.
• System requirements:
  • Flexible and Scalable
  • None Specific - subject to SOW
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud

User support

• Email or online ticketing support: Yes
• Support response times: SLA's in place. P1 - P5. 24x7. But Standard support is Monday to Friday 9-5. Questions typically within 24 hours or less. Quicker if Business Critical. Please see SLA service guide for details.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We have undertaken web chat testing with assistive technology users as part of our ongoing commitment to accessibility and inclusive design. Testing has included users who rely on screen readers (such as NVDA and JAWS), keyboard-only navigation, screen magnification, and voice input tools. These tests focused on common web chat journeys including initiating a chat, interacting with automated responses, escalating to a human agent, and ending a session.; ; Where Salesforce web chat and Salesforce AI Agent capabilities are used, we validate that AI-generated responses are compatible with assistive technologies, use clear and concise language, and avoid unnecessary complexity. We also test focus order, ARIA labelling, contrast, and error handling to ensure the chat interface remains usable throughout the interaction.; ; Feedback from testing is used to refine conversation flows, improve response clarity, and ensure the AI Agent supports, rather than hinders, accessible customer journeys. Testing is repeated following significant changes or upgrades and Chatbot also.
• Onsite support: Yes, at extra cost
• Support levels: Incident Priority Summary - Standard Priority Impact Summary Vendor Response Time Support Hours 1 – Critical Infrastructure down or severe disruption. No access to virtual machines; high user and operational impact. 2 hours Monday–Friday, 9:00am–5:00pm 2 – High Infrastructure degraded or major disruption. Loss of redundancy or critically low capacity (<5%). 4 hours Monday–Friday, 9:00am–5:00pm 3 – Medium Remediation required but no immediate risk. Reduced capacity (<10%) or management access issues. Next Business Day (NBD) Monday–Friday, 9:00am–5:00pm. Incident Priority Summary (24/7 & Scheduled Services) Business Critical Priority Impact Summary Vendor Response Time Support Hours 1 – Critical Infrastructure down or severe disruption. No access to virtual machines; high user and operational impact. 2 hours 24/7 2 – High Infrastructure degraded or major disruption. Loss of redundancy or critically low capacity (<5%). 4 hours 24/7 3 – Medium Remediation required with no immediate risk. Reduced capacity (<10%) or management access issues. Next Business Day (NBD) Mon–Fri, 8:00am–6:00pm 4 – Low (Planned) Manufacturer-recommended software or hardware patches or replacements (excluding major upgrades). Within 1 calendar month Patch & scheduled 5 – Planned Activity Annual assisted Disaster Recovery testing, including managed failover for business continuity testing. Scheduled 1 month in advance Mon–Fri, 8:00am–6:00pm
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Getting started is simple and supported at every stage: Initial engagement: We work with you to understand requirements, workloads, security needs and outcomes. Design & planning: Our specialists design an appropriate IaaS architecture aligned to your performance, resilience and compliance needs. Onboarding & provisioning: Infrastructure is provisioned quickly using standardised, proven platforms. Migration support: We assist with migrating data and workloads from on premise or other cloud environments. Go live & optimisation: Services are validated, monitored and optimised, with ongoing support available 24/7. Onsite training is available subject to cost. remote and online training available. User documentation available also.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Exit Management and Offboarding summary Customers may exit the service in line with contractual notice periods. Secure return or deletion of data upon termination. Migration support available where required
• End-of-contract process: The service includes a clear, structured end-of-contract and exit management process designed to minimise disruption and avoid supplier lock-in. Notice and planning: Upon contract termination or notice, we work with the customer to agree an exit plan, timelines and responsibilities. Data return: Customer data can be securely exported in industry-standard formats to support migration to another provider or on premise environment. Migration support: Optional technical assistance is available to support data and workload migration during the exit period. Secure data deletion: Once data has been successfully transferred and confirmed, all remaining customer data is securely erased in line with recognised data destruction standards. Access removal: Customer access credentials and connectivity are revoked in a controlled manner to maintain security. Documentation and handover: Relevant configuration and service information can be provided to support continuity with a new supplier. This process ensures customers retain full ownership and control of their data throughout the contract lifecycle.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Using the web interface: Service Now. To raise tickets to Log and receive updates to tickets
• Web interface accessibility standard: WCAG 2.2 AA
• Web interface accessibility testing: Salesforce full integration for Service Cloud and Service Now available also.
• API: Yes
• What users can and can't do using the API: Subject to request and SOW review. Standard service does have integration
• API automation tools:
  • OpenStack
  • Terraform
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
• Using the command line interface: Users can interact with the service using a secure command line interface (CLI) to automate setup, configuration, and ongoing management tasks. The CLI enables users to deploy core service components, configure environments, manage users and permissions, and integrate the service into existing workflows using scripts or infrastructure-as-code tools.; ; Through the command line, users can make changes such as updating configuration settings, scaling resources, managing access controls, and triggering operational actions. These changes can be applied consistently across environments and are suitable for repeatable and automated processes.; ; Some limitations apply when using the CLI. Certain advanced configuration options, reporting features, or visual management functions may only be available through the web-based management interface or require elevated permissions. The CLI operates within defined security controls and governance policies, meaning users can only perform actions they are authorised for, and some changes may require validation or approval.; ; Comprehensive documentation and support are provided to help users safely and effectively use the CLI.

Scaling

• Independence of resources: The service is designed to ensure customer workloads remain independent and protected from the impact of other users, while demand is actively managed to maintain performance and availability. Dedicated resource allocation: Customer environments are logically isolated with allocated compute, storage and network resources to prevent contention. Capacity planning: Infrastructure capacity is proactively monitored and planned to ensure sufficient headroom for growth and peak demand. Scalable architecture: Resources can be increased or decreased as required, supporting fluctuating demand without service degradation. Monitoring and controls: Continuous monitoring identifies utilisation trends and potential bottlenecks before they impact service. Fair usage and governance:
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • SMS
• Optimising consumption: Yes
• Automatic scaling: Yes

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Backup and recovery

• What’s backed up:
  • Scheduled backups of virtual machines and data, configurable
  • Secure backup storage separated from primary production systems
  • Retention policies aligned to business, regulatory or public sector requirements
  • Point-in-time recovery options to restore systems or data following incidents
  • Protection against data loss caused by system failure, corruption, accidental
• Backup controls: Subject to SOW and definitions. Standard terms apply otherwise
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team
• Backup and recovery: Yes
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The service is designed to deliver high availability and reliability suitable for public sector workloads. Infrastructure availability: Core IaaS infrastructure is delivered from Tier 3 data centres with resilient power, cooling and network connectivity. Service uptime targets: The service operates to defined availability targets aligned to industry-standard SLAs, ensuring consistent access to hosted infrastructure. Redundancy by design: N+1 redundancy is built into critical components to minimise the risk of service disruption. Monitoring and incident response: Services are monitored 24/7, with incidents managed according to defined response and escalation procedures. Service credits: Where availability targets are not met, service credits may apply in line with contractual terms. Availability commitments and SLA details are clearly defined in the service agreement provided at contract award.
• Approach to resilience: The service is designed with resilience at its core to ensure continuity of public sector services and minimise the impact of failures or incidents. Resilient data centre design: Infrastructure is hosted in Tier 3 data centres with N+1 redundancy across power, cooling and critical systems. Redundant connectivity: Multiple network paths and carriers are used to reduce the risk of connectivity failure. High availability architecture: Virtualised platforms and clustered infrastructure reduce single points of failure. Proactive monitoring: 24/7 monitoring enables early detection and response to potential issues before they impact service. Disaster recovery options: Optional replication, failover and recovery services provide additional resilience where required. Operational resilience: Documented incident, change and continuity processes support rapid recovery and service stability
• Outage reporting: Dashboard, API, E-Mail alerts. Support staff. QBR.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access controls and least-privilege principles. Only authorised personnel are granted access based on job role and operational need. Strong authentication methods, including multi-factor authentication where appropriate, are enforced. Access rights are reviewed regularly and promptly revoked when no longer required. Administrative activities are logged and monitored to support security oversight and auditing.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The service is delivered in accordance with recognised information security standards and best practices to protect customer data and systems. Information Security Policies and Processes The following information security policies and processes are followed as part of service delivery: Information Security Management: An established Information Security Management System (ISMS) aligned to ISO/IEC 27001, covering people, processes and technology. Access control: Role-based access controls, least-privilege principles and multi-factor authentication where appropriate to restrict access to systems and data. Physical security: Secure data centre facilities with controlled access, monitoring, CCTV and security procedures. Network security: Segmented networks, firewalls and intrusion protection to prevent unauthorised access. Vulnerability and patch management: Regular vulnerability assessments and timely patching of underlying infrastructure. Incident management: Documented security incident response procedures, including detection, escalation, investigation and resolution. Change management: Controlled change processes to minimise risk and maintain service stability. Supplier and third-party management: Security controls applied to suppliers and partners involved in service delivery. Data protection: Policies aligned to UK GDPR principles, ensuring confidentiality, integrity and availability of data. Audit and assurance: Regular reviews, audits and compliance checks to ensure ongoing effectiveness of security controls. Security responsibilities operate under a shared responsibility model, defining supplier and customer obligations

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management follow controlled, documented processes designed to maintain service stability and security. All infrastructure components are managed using standard configurations and version-controlled templates where applicable. Changes are assessed for risk and impact, approved through defined governance, and implemented in a planned manner. Emergency changes follow expedited but controlled procedures. Changes are communicated appropriately, monitored post-implementation, and reviewed to ensure successful outcomes and minimise disruption to customer services.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management is delivered through a structured, risk-based approach. The underlying infrastructure is regularly assessed for vulnerabilities using industry-standard tools and threat intelligence. Identified vulnerabilities are prioritised based on severity and potential impact, with remediation actions scheduled accordingly. Security patches and updates are applied in line with defined maintenance processes. Vulnerability management activities are monitored and reviewed to ensure risks are reduced and the security posture is continuously improved.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Proactive monitoring is in place to ensure the availability, performance and security of the service. Infrastructure and core services are monitored 24/7 using automated monitoring tools to detect faults, performance degradation and capacity thresholds. Alerts are generated in real time and handled by experienced engineers following defined incident and escalation procedures. Monitoring trends are reviewed to identify potential issues early and support capacity planning and continuous service improvement
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management follows a structured, ITIL-aligned process to restore service as quickly as possible. Incidents are logged, categorised and prioritised based on impact and urgency. Automated alerts and monitoring enable rapid detection, with incidents escalated to appropriate technical teams. Progress is communicated to customers as required, and incidents are resolved using documented procedures. Post-incident reviews are conducted where appropriate to identify root causes and implement preventative improvements.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: VMware
• How shared infrastructure is kept separate: By separate instances that are secured. So, it depends on whether shared or a dedicated instance. Clear security controls and governance in situ

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Our data centres are operated in alignment with the principles of the EU Code of Conduct for Energy Efficient Data Centres, demonstrating a commitment to reducing energy consumption and environmental impact. Energy efficiency is embedded into data centre design and operations, including the use of efficient cooling systems, resilient power infrastructure, and continuous monitoring of energy usage. Capacity planning and consolidation practices are used to avoid over-provisioning and unnecessary power consumption. Environmental controls are optimised to balance performance, resilience and efficiency, while regular reviews help identify opportunities for improvement. Operational procedures promote responsible energy use across facilities, supporting sustainable service delivery and compliance with recognised best-practice standards expected by public sector customers. We use green energy supply only within our own data centres.

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Description of free trial; A limited, time-bound free trial is available, providing access to a restricted IaaS environment to evaluate core functionality, performance and management capabilities before committing to a full service
• Link to free trial: https://www.manxtelecom.com/business/

Discount

• Provide your minimum discount applicable to your baseline prices: 5%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  Private Cloud

  Private Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Private Cloud Deployment

  =

  Baseline Pricing

  Please review the price sheet guide available via G-Cloud or please contact sales@manxtelecom.com for further details or for a full SoW. Given the service maybe tailored, then we can provide clear and transparent quotes on request. But our guide is included for reference also.

  -

  Minimum Discounting

  5%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Any additional sources or costs refer to charges that are not included in the core service price and may be incurred where a Buyer chooses optional services or third-party components, such as hyperscaler consumption, software licences, connectivity, or enhanced support. All such costs are clearly identified, transparent, and optional, and are communicated to the Buyer in advance. No hidden or unexpected charges are applied, ensuring Buyers have full visibility of the total cost of ownership in line with G-Cloud 15 requirements.

  -

  Additional sources of cost reduction

  We support Buyers in reducing costs by optimising service usage through rightsizing, elastic scaling, automation, and efficient service configurations. Regular usage reviews and transparent reporting help identify opportunities to remove unnecessary consumption and select lower-cost options where appropriate. These measures enable Buyers to control expenditure, improve value for money, and maintain required service performance in line with G-Cloud 15 expectations.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
• Baseline Pricing: Please review the price sheet guide available via G-Cloud or please contact sales@manxtelecom.com for further details or for a full SoW. Given the service maybe tailored, then we can provide clear and transparent quotes on request. But our guide is included for reference also.
• Minimum Discounting: 5%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Any additional sources or costs refer to charges that are not included in the core service price and may be incurred where a Buyer chooses optional services or third-party components, such as hyperscaler consumption, software licences, connectivity, or enhanced support. All such costs are clearly identified, transparent, and optional, and are communicated to the Buyer in advance. No hidden or unexpected charges are applied, ensuring Buyers have full visibility of the total cost of ownership in line with G-Cloud 15 requirements.
• Additional sources of cost reduction: We support Buyers in reducing costs by optimising service usage through rightsizing, elastic scaling, automation, and efficient service configurations. Regular usage reviews and transparent reporting help identify opportunities to remove unnecessary consumption and select lower-cost options where appropriate. These measures enable Buyers to control expenditure, improve value for money, and maintain required service performance in line with G-Cloud 15 expectations.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Reseller

  Cloud service suppliers you intend to resell with evidence

  Organisation 1

  Organisation name

  Cisco

  Website address/upload for organisation

  Website address

  Website address

  https://locatr.cloudapps.cisco.com/WWChannels/LOCATR/pf/index.jsp#/partner/3225204

  Organisation 2

  Organisation name

  Hellios FSQS & Joscar

  Website address/upload for organisation

  Website address

  Website address

  https://www.manxtelecom.com/terms-and-conditions/procurement/

  ISO 9001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  Are you reliant on the Cloud Service Provider for some accreditations

  Yes

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: No
• Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies, by the date of framework award.

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: NCC Group Limited
• PCI DSS accreditation date: Tuesday 16 September 2025
• What the PCI DSS doesn’t cover: Data Centres at this time,
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Procurement@manxtelecom.com. Tell them what format you need. It will help if you say what assistive technology you use.