CODE INSTITUTE LIMITED

Platform, Content and Support to deliver Qualifications and Skills Bootcamps in Software Development

Learning Platform, Content, and Support services for learning providers wishing to deliver any of:

Level 5 Diploma in Web Application Development (60355748)
Level 3 Diploma in Software Development (60367738)
Skills Bootcamp: Web App Development

Features

• All content and assessments provided
• Always-on learning management system
• Initial assessment tool
• Learning analytics

Benefits

• Providers don't have to create anything to deliver the qualification
• Helps providers deliver remotely and flexibly to reach more learners
• Helps providers match the right learners with the programme
• Easy monitoring and management of learner engagement

£623.75 to £10,000 a licence

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at partners@codeinstitute.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

833200305213820

Contact

Lee Lindsay
+353879592396
partners@codeinstitute.net

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: N/a
• System requirements: No specific system requirements. All resources are accessed via browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24 working hrs
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Onsite support
• Support levels: We provide a dedicated account manager, project manager and implementation team who will help providers launch the programme. This includes onboarding of your tutors, marketing support, and assistance with learner recruitment and initial assessment.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We run through requirements at a launch meeting and draw up a project plan.; ; This will include:; ; * Target launch date and enrolment numbers; * Designated delivery tutors and dates for training; * Marketing engagement and support for learner recruitment; * Stakeholder identification for all aspects of project delivery (learner recruitment, admissions, programme delivery, finance, and project oversight) - access to tools and resources is given to appropriate stakeholders.; ; One week before the target launch date, providers inform Code Institute of the learners to be enrolled and we schedule their curriculum access for the launch date.
• Service documentation: No
• End-of-contract data extraction: Data can be downloaded from the analytics platform to excel sheets.
• End-of-contract process: All Code Institute services are covered in the listed price, which is listed on a per-learner basis. ; ; Providers, must pay the awarding organisation their registration and certification fee in respect of each learner separately.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The learning platform works on mobile devices, however as our content is focussed on software development practices. We only recommend the use of a desktop PC or laptop to end-users.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: All of our services are hosted on Amazon AWS. They are designed to auto-cale to meet growing capacity. Any third party services we work with must have similar capability to scale with our user population .

Analytics

• Service usage metrics: Yes
• Metrics types: We provide a platform that delivers feedback on the progression of learning cohorts.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: All services are cloud-hosted. AWS-256 encryption at rest in the cloud
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Any partner/customer data can be provided on request. All our procedures are UK GDPR compliant.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.5% uptime.; ; Service Availability is 24 hours a day 7 days a week.; General technical support from Code Institute is available; Monday to Friday (excluding English and Irish Bank Holidays); between the hours of 09:00 and 17:30
• Approach to resilience: Services are replicated and backed up for redundancy. New versions use rolling deployments. Alerts are captured internally and reported to Engineering.
• Outage reporting: Email alerts are issued for both planned and unplanned outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Role-based access control is enabled across our services where appropriate.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Cyber Essentials
• Information security policies and processes: Cyber Essentials

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We collaborate with the awarding organisation to monitor and control any changes to either the qualification or courseware that could impact the user experience.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We run automated tests against our learning platform, and our hosting service, AWS, also notifies us of potential threats.; ; The speed of deployment depends on the level of criticality and impact. Urgent issues are addressed immediately.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: AWS GuardDuty reports on attacks, responses are based on severity
• Incident management type: Supplier-defined controls
• Incident management approach: We have an internal project management process for collecting, triaging and responding to incidents.; ; Users and partners are provided with a dedicated email to escalate issues.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  The coding programmes we support our partners with are linked to funded education pathways whether that be AEB, Advanced Learner Loan, or skills bootcamp funding (National Skills Fund).; ; This widens participation and enables learners from all economic circumstances to access training in a skills area of high growth and job opportunities.

  Equal opportunity

  Code Institute’s delivery model is fully-online, in addition to increasing training flexibility/accessibility and inclusivity of training it also positively reduces the Carbon footprint of our provision, reducing the impact on air quality and supporting the UK and global ambition for Net Zero. A fully online model reduces paper waste and promotes preservation of trees, reduces transport emissions, leading to clearer air and reduces direct energy consumption through the heating and running of a physical classroom space. A study carried out by the UK’s Open University Design Innovation Group (DIG) concluded that online training consumes nearly 90% less energy than face-to-face lessons. ; ; Whilst not required for any specific contracts Code Institute is committed to achieving net zero and continues to evaluate ways we can further reduce our Carbon footprint. We have a dedicated Carbon reduction plan with ambitious yet realistic reduction targets.

Pricing

• Price: £623.75 to £10,000 a licence
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We provide interested customers or partners with platform access to review content and evaluate suitability for their delivery needs.
• Link to free trial: Provided on request.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at partners@codeinstitute.net. Tell them what format you need. It will help if you say what assistive technology you use.