Ultima Business Solutions Ltd

Ultima and Proofpoint Threat Protection Suite

Email security with Ultima and Proofpoint, reduce threats and spam. Proofpoint Email Protection stops malware and non-malware threats, it also utilises granular filtering to control SPAM. Targeted Attack Protection detects and blocks advanced threats, including ransomware. We detect known threats and never-before-seen attacks that use malicious attachments and URLs.

Features

• Sandboxing of URLs found inside attachments
• Attachment Sandboxing for secure emails
• Owns all security technology in solution
• URLs Sandboxing time of click, time of delivery (predictive analysis)
• Attachments delivered as-is (unaltered state)
• Granular threat forensics (name, indicators of compromise, exploit environment)
• Smart Search: Comprehensive message tracing across mail agents in seconds
• Dedicated threat research team keeping up with changing threat landscape
• Avoid human error by securing emails before entry
• Allow autonomy for security teams, securing whilst allowing access

Benefits

• Community based intelligence contains more than 800 billion data points
• Threat analysis through TAP Dashboard
• Deployment On-Prem or Cloud
• Protects people from impersonation attacks
• Respond to threats faster
• Protects people from malicious URLs in attachments and email
• Protects people from malicious attachments in email
• ISO 27001 and Cyber Essentials Plus certified supplier
• SC and DV cleared consultants if desired
• Part of an overall secure IT system

£13.59 to £59,042.89 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbids@ultima.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

833218272726315

Contact

Ultima Bid Office
+44333 0158000
publicsectorbids@ultima.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Extension to messaging platform services – eg On Premise Exchange, Office 365, Google Apps
• Cloud deployment model: Community cloud
• Service constraints: See Service Level Agreement
• System requirements: Existing mail server, eg; Exchange, O365, Zimbra, Lotus Notes

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Dependant on Service Level Purchase. Support Portal - All Levels. Telephone Support Business Hours. Telephone Support 365x24x7
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Self-Service, Platinum, Premium & Global. Self-Service: primary access via portal, phone support limited to business hours P1 issues, 2 authorised support contacts Platinum: access via portal and phone, phone support for all priorities during business hours plus P1 issues 24x7, 4 authorised support contacts.; Premium: access via portal and phone, phone support for all priorities during business hours plus P1 issues 24x7, 6 authorised support contacts, assigned Technical Account Manager. ; Global: available to Platinum and Premium only. ; Phone access for all cases, all priorities 24x7x365, 12 authorised support contacts
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Installation and training / knowledge share available with dedicated engineer
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data extraction tools driven by customer.
• End-of-contract process: Services cease to function.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Not applicable
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Utilisation of a reporting dashboard - eg Palo Alto
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: All Proofpoint SaaS systems are actively monitored with local agents collecting hundreds of metrics specific to hardware, networking, and OS. All metrics are measured against a baseline compiled from historical data. Acceptable thresholds are defined based on a combination of optimal performance targets and historical baselines.

Analytics

• Service usage metrics: Yes
• Metrics types: Granular Reporting of message flow, deep analysis into threats
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Proofpoint

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: AES 256
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data extraction tools driven by customer.
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Proofpoint has documented information security program consisting of policies, procedures and standards that aligns with the requirements of NIST 800-53 and ISO 27001. The program is owned by the Proofpoint Global Information Security group, and includes a continuous monitoring program consisting of monthly and quarterly evidence collection and review, and an annual SOC 2 Type II audit of the program.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: https://www.proofpoint.com/sites/default/files/general_terms_hosted_services_sla_-_mar_2016.pdf
• Approach to resilience: The services run in active/active mode between a pair of geographically-diverse co-location facilities.
• Outage reporting: https://www.proofpoint.com/sites/default/files/general_terms_hosted_services_sla_-_mar_2016.pdf

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Through the authentication of users. All access to the Proofpoint production environment, where services are hosted, is via a 2FA encrypted VPN and granted based on role.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: All access to the Proofpoint production environment, where services are hosted, is via a 2FA encrypted VPN and granted based on role.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type II

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: NIST 800-53. The Proofpoint security program is led by the Proofpoint CSO. The program is based on identifying and mitigating risk to our personnel, the organization and the customer.
• Information security policies and processes: Proofpoint's information security program is aligned with the requirements of NIST 800-53 and ISO 27001. However, we are not certified to the ISO 27001 standard.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Proofpoint has a documented change management policy that includes requirements around documented change tickets and review and approval by the Change Review Board.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Proofpoint performs internal and external vulnerability scanning and remediates applicable findings in line with the Proofpoint patch management policy.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Proofpoint has distributed monitoring in place for availability, performance, capacity and security. Alerts are directed to a 24x7 NOC or SOC for review, remediation and/or escalation.
• Incident management type: Supplier-defined controls
• Incident management approach: Proofpoint has a documented Incident Response Plan that includes procedures to detect, investigate, remediate and communicate security incidents. A trained IRT team is responsible for the maintenance of the program.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to a cause, green consultancy, or activities in the local area. However, at a broader level Ultima will deliver wider benefits. Our services are carried out remotely, wherever possible, reducing carbon emissions. Public transport will be encouraged for any mandatory travel. This ensures that customers working with us will have low supply chain carbon emissions. The services provided will also enable our customers to reduce their carbon emissions. For example, reduction of hardware and datacentre reliance through hosting and management. Resources used will be maximised through replicated use, reducing overall impact on the environment. Additionally, for every new member of staff hired, Ultima will plant one tree to offset their carbon footprint. Therefore, through working with Ultima, customers are reducing carbon emissions through a greener supply chain, and through reduction of their own infrastructure.

  Covid-19 recovery

  Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to CV/interview training, work placement targets, or retraining. However, at a broader level Ultima will deliver wider benefits. Working with Ultima will enable cloud services, and therefore, flexibility to effective and reliable remote working for customers. Therefore, those most vulnerable will have better access to IT services and allow efficient social distancing. Furthermore, Ultima is committed to the mental health of those working with us. Support will be offered to anyone working on each customer contract.

  Tackling economic inequality

  Specific targets will be agreed with each customer at contract commencement, such as percentage of SME supply chain, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits. By working with Ultima, customers will be spending with an organisation with the flexibility to work directly with SMEs, and can offer this as a choice. Ultima work with SMEs as part of the supply chain. Therefore, customers are supporting SMEs through working with Ultima.

  Equal opportunity

  Specific targets will be agreed with each customer at contract commencement, such as targeted training, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits. Ultima are committed to ending modern slavery. This is demonstrated through the actions outlined in the modern slavery statement. Therefore, by working with Ultima, customers are actively reducing risks associated to modern slavery via their supply chain.

Pricing

• Price: £13.59 to £59,042.89 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full service offering as a Proof of Concept for 2 weeks as standard at customers request
• Link to free trial: Provided by a Proofpoint Engineer once requirements are confirmed.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbids@ultima.com. Tell them what format you need. It will help if you say what assistive technology you use.