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INFOSYS LIMITED

Oracle Cloud Infrastructure as a Service (OCI)

Infosys, a certified MSP for Oracle, performs End-to-End implementation of customers' technology stack using OCI-as-a-Service, bringing in cost savings. Below services are available under OCI:
•Oracle and Non-Oracle Workload into OCI,
•Autonomous datawarehouse cloud
•Java/.Net apps hosting on OCI
•Oracle DevOps On cloud
•Cloud Security
•DBaas / ExaCS
•Migration Lift/Shift

Features

  • Agile and scalable infrastructure
  • High performance due to latest generation hardware
  • Highly secure with industry standard security compliance
  • Easily host all types of mixed workload
  • Support relational, non-relational and autonomous databases
  • Infosys IP solutions for automatic workload migration, monitoring, etc.
  • Infosys is Oracle Cloud Elite Strategic Partner and MSP
  • Provides Public/Private/Hybrid cloud solution
  • End-to-End technology stack optimised for cloud services
  • Generative AI Solutions meeting business objectives

Benefits

  • TCO reduction through various levers
  • Single Point of Accountability
  • Leverage OPEX commercial model
  • Next gen AMS services
  • Future proofing IT landscape
  • License Optimisation and Rationalisation
  • Faster time to deploy applications using Infosys IP tools
  • On demand infrastructure scalability
  • Maximum Availability Architecture on Oracle Cloud Components
  • Transparent operations with AI-driven process and cost optimisation

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

8 3 3 5 1 4 0 6 2 5 7 0 3 3 8

Contact

INFOSYS LIMITED Peter Gill
Telephone: +44 7391393866
Email: ukps@infosys.com

About your service

Service categories

IaaS

IaaS Compute

  • Bare metal
  • Container and serverless engine compute
  • Arm-based instances
  • Other non-x86 instances

Virtualised x86

  • General purpose
  • Compute optimised
  • Memory optimised

Accelerated

  • GPUs

Service scope

Service constraints
There are no constraints regarding services Infosys provides across Oracle Cloud IAAS, PAAS, SAAS Services, applications, technologies and databases.
System requirements
  • Infosys Cloud Security Solution Framework
  • Oracle Cloud Tenancy specific to Customer
  • Licenses for IaaS, PaaS, SaaS services to deploy
  • OCI connectivity with on-premise network if required
  • Deploy client-specific OS images on OCI virtual machines
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud

User support

Email or online ticketing support
Yes, at extra cost
Support response times
We do the analysis of the ticket and based on the complexity of the system, we work on the SLAs along with the client.
We will respond to the questions within the SLAs defined with the client.

We analyse, volume / criticality / user base / User distribution / Stability of application before reaching a standard SLA Guidelines for P1 / P2 / P3 / P4 tickets. We also have proven track record for providing support.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
With Oracle RightNow Chat Cloud Service (Chat), you can provide access to agents for customer questions and issues that merit human interaction between your supervisors and agents and agents and customers through real-time chat sessions.
Onsite support
Yes, at extra cost
Support levels
We provide L1, L2, L3 and L4 support.
Cost of the support varies depending on the work volume.
Support includes technical account manager as well as cloud support engineers.
Support available to third parties
Yes
AI chatbot
Yes

Onboarding and offboarding

Getting started
Whenever required, we provide training through workshops and/or user documentation.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Word
  • Excel
  • PPT
  • WebEx Recording Format
End-of-contract data extraction
DB export using SQL queries, Oracle Data pump, VM Image export etc.
End-of-contract process
End of the contract is subject to terms and conditions of the contract with the respective customer.
Documentation accessibility standard
None or don’t know
How the documentation is accessible
Accessibility of documents shall be on-demand using all available document management and collaboration suites.

Using the service

Web browser interface
Yes
Using the web interface
Users can access OCI Web Console to design, provision, monitor and maintain the cloud services.
All IaaS , PaaS and SaaS services can be managed via Web Interface.
Also OCI Console can be leveraged to see and review the spent on various services being consumed by customer.
Web interface accessibility standard
WCAG 2.2 AA
Web interface accessibility testing
Oracle Cloud Infrastructure (OCI) Console has been tested for accessibility compliance with WCAG 2.2 Level AA and EN 301 549 standards. Oracle’s accessibility team conducted usability sessions with assistive technology users, including screen readers (JAWS, NVDA, VoiceOver), keyboard-only navigation, high-contrast modes, and zoom/magnification tools. These tests verified full functionality, proper scaling, and readability. Feedback from these sessions was incorporated into design and development to enhance accessibility. As a result, the OCI Console meets WCAG 2.2 AA and EN 301 549 requirements, ensuring an inclusive experience for all users.
API
Yes
What users can and can't do using the API
What Users Can Do Using the OCI API
•Set Up Services:
oCreate and configure OCI resources such as:
Compute instances
Networking components (VCNs, subnets, security lists)
Storage (Block Volumes, Object Storage)
Identity resources (users, groups, policies)
oAutomate provisioning using REST API calls or SDKs.
•Make Changes:
oUpdate resource configurations (e.g., resize compute shapes, update security rules).
oManage lifecycle operations (start, stop, terminate instances).
oModify IAM policies and compartments.
oAttach/detach block volumes, update tags, and metadata.
How Users Can Set Up Services Through the API
•Use OCI REST APIs or SDKs (Python, Java, Go, etc.).
•Authenticate using API Keys, Auth Tokens, or Instance Principals.
•Send HTTPS requests to OCI endpoints with required JSON payloads.
•Example: POST and PUT request
Limitations of OCI API
•Console-Only Features:
oSome advanced configurations are not exposed via API.
•Service-Specific Restrictions:
oNot all services have full API parity with the Console.
•Rate Limits:
oAPI calls are subject to throttling and quotas.
•Complex Operations:
oMulti-step workflows (e.g., setting up Autonomous DB with custom options) may require additional manual steps or Terraform scripts.
•No Direct UI Customisation:
oAPI cannot modify the OCI Console interface itself
API automation tools
  • Ansible
  • Terraform
  • Other
Other API automation tools
  • Postman
  • CURL
  • Selenium / Cypress
  • Robot Framework
  • JMeter
  • Custom Python Scripts
API documentation
Yes
API documentation formats
  • HTML
  • PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
Users can use CLI to provision, monitor and maintain the cloud services. Users can work with the OCI Command Line Interface (CLI) to automate and manage Oracle Cloud Infrastructure resources without using the web console. The CLI allows users to set up services by creating compartments, virtual cloud networks (VCNs), compute instances, block volumes, and configuring IAM policies through simple commands. Authentication is done using API keys, and commands are executed in a terminal on Windows, Linux, or macOS.
Users can make changes such as starting, stopping, or terminating compute instances, updating security lists, attaching/detaching storage, and modifying tags or configurations. The CLI supports scripting for repeatable tasks and integrates with automation tools like Terraform and Ansible.
Limitations:
• Some advanced configurations and UI-driven wizards are not available via CLI.
• Certain service-specific features (e.g., visual dashboards, custom console settings) cannot be managed through CLI.
• Users must have proper permissions and tenancy setup before executing commands.
• CLI operations are subject to OCI service limits and API rate throttling.
In summary, the OCI CLI provides powerful automation capabilities for provisioning and managing resources but does not replace all console functionalities, especially those requiring visual interaction or complex workflows.

Scaling

Independence of resources
When the workload increases, the Service scales automatically due to the autoscaling feature of VMs, loadbalancers, etc.
Usage notifications
Yes
Usage reporting
  • Email
  • Other
Other usage reporting
Monitoring and Alarms
Support Requests
Service Limit Notifications in Console
Optimising consumption
Yes
Automatic scaling
Yes

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
Resource tagging
Yes
FOCUS resource tagging
Yes

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Oracle

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Oracle TDE
Data sanitisation process
Yes
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Backup and recovery

What’s backed up
Service can backup entire data associated with the client.
Backup controls
Backups are performed based on the application and environment criticality/importance.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface
Backup and recovery
Yes
RPO/RTO
Yes

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
1. Encryption Using TLS (Transport Layer Security)
o All data transmitted between the customer’s network and OCI services is encrypted using TLS 1.2 or higher.
2. VPN or FastConnect
o Customers can establish a Site-to-Site VPN over IPSec for secure connectivity.
o Alternatively, FastConnect provides a private, dedicated connection that bypasses the public internet for enhanced security.
3. Mutual Authentication
o OCI APIs require authentication using API keys, Auth tokens, or Instance principals.
4. Integrity Checks
o OCI uses cryptographic checks to ensure data is not altered during transit.
5. Web Application Firewall
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Security Lists, Route tables, VCNs, Subnets.
Data-in-transit within the Oracle internal network is unencrypted. However it is monitored by the McAfee Intrusion Detection System (IDS) for detection of anomalous and/or malicious activity.

Availability and resilience

Guaranteed availability
99.9% availability SLA for Oracle infrastructure.
Users are refunded using cloud credits.
Approach to resilience
Multiple regions, availability domains, fault domains.
Outage reporting
Public dashboard and Email Alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
1. Primary Authentication
o Users authenticate via OCI Identity and Access Management (IAM) using:
i Username and Password
ii API Keys for programmatic access
iii Auth Tokens for CLI and SDK usage
iv Instance Principals for workloads running on OCI
2. Multi-Factor Authentication (MFA)
o OCI supports MFA using Time-based One-Time Passwords (TOTP) or third-party MFA apps
3. Federated Authentication
o OCI integrates with Identity Providers like Microsoft Azure AD, Okta, and SAML 2.0 for SSO.
o Enables enterprise-level identity federation.
4. Security Policies & Conditional Access
o IAM policies define access
o Dynamic groups and compartments enforce governance.
Access restrictions in management interfaces and support channels
Using Security Lists, Route tables, VCNs, Subnets, resource compartments, policies etc.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
1. Primary Authentication
o Users authenticate via OCI Identity and Access Management (IAM) using:
i Username and Password
ii API Keys for programmatic access
iii Auth Tokens for CLI and SDK usage
iv Instance Principals for workloads running on OCI
2. Multi-Factor Authentication (MFA)
o OCI supports MFA using Time-based One-Time Passwords (TOTP) or third-party MFA apps
3. Federated Authentication
o OCI integrates with Identity Providers like Microsoft Azure AD, Okta, and SAML 2.0 for SSO.
o Enables enterprise-level identity federation.
4. Security Policies & Conditional Access
o IAM policies define access
o Dynamic groups and compartments enforce governance.
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Service Organisation Control (SOC) 1, 2, and 3
Information security policies and processes
Infosys' Information security policies , processes and reporting structure are confidential in nature and are explained in detailed in separate Infosys document. However, arrangements can be made to brief the client via WebEx conference or during campus visit.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Infosys has vast experience supporting clients during the change process. We will manage the changes to any services in a controlled manner with minimal disruption of services.
Changes can be triggered from various sources such as:
• Problems
• New initiatives
• Service Improvement programs
• Change in business or customer requirements
Infosys will efficiently govern the changes which includes proper management of the risks and minimising its possible adverse impact on the business.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Tools such as Qualys Cloud/VMDR solutions will be utilized in OCI to perform the vulnerability Management. A Virtual scanner will be deployed in the tenancy which will provide the ability to scan all the endpoints. The scan results will be analysed to assess the potential threats and plan for deploy the required patches. The vulnerability management tools update their Threat Database very frequently which will help us in identifying and fixing the latest vulnerabilities. Scans can be scheduled according to our requirement or run a manual scan whenever required.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Cloud Native Monitoring and OEM will monitor all cloud workloads, secured with Endpoint Protection and Vulnerability Management tools. If needed, Infosys can deploy custom scripts for proactive monitoring. Infosys applies proven strategies for OCI tenancy, workload setup, and security. Using monitoring tools, security measures, and best practices, potential threats are identified and resolved proactively. In case of incidents, affected resources are immediately isolated to prevent impact on other peered resources until the issue is fixed.
Incident management type
Supplier-defined controls
Incident management approach
Tools such as Remedy, Service Now, Jira are supported.
Post-quantum cryptography secure
No

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Oracle VM
How shared infrastructure is kept separate
OCI uses multi-tenant architecture with strict logical isolation.
Hypervisor hardening and no resource sharing at runtime between tenants.
Compliance with standards like ISO 27001, SOC, and EN 301 549 ensures robust separation.
Bare metal servers provide further isolation for different organisations by separating the infrastructure.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
N/A

Pricing

Discount for educational organisations
No
Free trial available
No

Discount

Provide your minimum discount applicable to your baseline prices
1.5%

Formula for calculating price of your services

Formula for calculating price of your services

Which of the core deployment models you intend to offer

  • Public Cloud
  • Private Cloud

Public Cloud - Formula for calculating price of your services


Total Cost
The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
=
Baseline Pricing
Baseline pricing can be found in the pricing document attached with each offering
Baseline Pricing - Web link
https://www.infosys.com
-
Minimum Discounting
1.5%
+
Onboarding Activity
Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost
Any customised implementation service is needed
-
Additional sources of cost reduction
None

Private Cloud - Formula for calculating price of your services


Total Cost
The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
=
Baseline Pricing
Baseline pricing can be found in the pricing document attached with each offering
-
Minimum Discounting
1.5%
+
Onboarding Activity
Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost
Any customised implementation service is needed
-
Additional sources of cost reduction
None

Mandatory certifications

Mandatory certifications

Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

Reseller

Cloud service suppliers you intend to resell with evidence

Organisation 1

Organisation name

Oracle Corporation

Website address/upload for organisation

Website address

Website address

https://www.oracle.com/uk/partner/infosys/

ISO 9001 certification

Provided

ISO 27001 certification

Provided

ISO 20000-1 certification

Provided

Are you reliant on the Cloud Service Provider for some accreditations

Yes

Cyber Essentials

Do you have a Cyber Essentials Plus certificate?
No
Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies, by the date of framework award.

Non-mandatory Standards and certifications

ISO 28000:2022 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • SSAE 18/ISAE 3402 SOC 1 Type II
  • CMMI 2.0
  • ISO 22301:2019
  • ISO 42001:2023

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

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