Application Services
Building, maintaining and modernising. Working collaboratively and iteratively with clients to design and deliver complex, critical digital services. We deploy Product Enhancement Teams to assess your business, user and technology needs, ensuring consistent focus on quality, delivering applications that work for citizens and staff, whilst implementing cost and service improvements.
Features
- Proven UK team delivering digital products meeting government technology standards
- Application monitoring, support, planning, incident & problem management, defect resolution
- Configuration and release management, version support, source code management
- User centred design, new build, maintenance or progressive enhancement
- Testing, quality assurance, reporting, trends & analytics; Conjunction Analysis
- Specialisms:Citizen facing, case management, workforce collaboration, Space Domain Awareness Cyber
- Cloud-first approach, UK Cloud, AWS, Azure, Google Cloud
- Technologies: Java, Javascript, CCS, HTML, Optaplanner, Python, Elastic, .Net, Python
- Public Sector: Justice, Defence, Environment, Agriculture, Education, Transport, Forestry
- Agencies: Space, Intelligence, Tribunals, Policing, Prosecution, Prisons, Courts, Probation
Benefits
- Measurable cost efficiency; Low risk modernisation aligned to your needs
- Improved service levels / KPIs for business critical applications
- Faster incident resolution and reduced incident and problem rate
- Greater resilience and stability leading to improved business performance
- Improved productivity and velocity – earlier implementation and benefits realisation
- Improved experience/satisfaction through frequent user feedback and survey
- Improved Manoeuvre Detection and Event Detection
- Easy onboarding of additional applications delivering economies of scale
- Effective integration of legacy and heritage with new software
- Improved collaboration and interfaces with other organisations
Pricing
£344 to £1,362 a person a day
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
8 3 3 9 0 9 0 7 2 6 6 9 2 4 2
Contact
CGI
CCS Frameworks Team
Telephone: 08450707765
Email: uk.gen.ccsframeworks@cgi.com
Planning
- Planning service
- Yes
- How the planning service works
- Each planning/on-boarding engagement is led by an Account Manager supported by a team comprising Service and Application Architects, Transition and Service Delivery Managers. This ensures the application management vision developed during the on-boarding phase is also achieved during the delivery phase. CGI's AMS on-boarding process focuses on establishing an Application Roadmap for each client, and the on-boarding journey is supported by three key phases as described below: Service Strategy - Includes understanding client's application portfolio, current and future demands and challenges associated with service provisioning, as well as the Application Pipeline, Catalogue and areas for Application Rationalisation. Service Design - ITIL aligned services are designed based on the strategy and service levels agreed with the client ensuring we deliver a flexible, reliable and cost effective service. The design phase focuses on ensuring CGI has the necessary capacity and capabilities to deliver the agreed strategy. Service Transition - focuses on establishing the service delivery capabilities for assets and applications to be supported by CGI. This includes transfer of staff, assets and applications from the client team or third Party to CGI and setting up the application connectivity or hosting applications (where applicable). In this phase a client contact methodology is agreed.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- See above
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- CGI offers a portfolio of services via our QA and Testing Practice (5200 industry certified testing professionals strongly aligned to the ISTQB), helping clients manage and optimise all aspects of quality assurance and testing. Our lifecycle quality management approach increases quality, reduces risk and lowers costs. We follow the principles of ""test early and often"" capturing defects early, ensuring ensure client budgets are used effectively for quality conformance activities rather than damage control in live environments. We utilise proprietary QA and testing frameworks and methodologies offering a disciplined approach that delivers repeatable results. Industry solutions addressing application testing challenges and business risks, an integrated suite of strategic and operational QA and testing services keep our clients ahead of the curve. Our practical experience in delivering solutions has developed our best practice approach to performance engineering, It is applicable to waterfall lifecycle or agile delivery methodologies, provides a flexible degree of assurance, driven by specific client needs. A key principle is that assurance activities should commence early; ideally from initiation/requirements capture and no later than during production of the functional specifications. This ensures the performance requirements are clearly defined and understood, then flowing these down into design assurance activities and artefacts.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- CHECK
- CREST
- Cyber Scheme
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- CGI has standard AMS service attributes. Service variants will be discussed during the call-off process when CGI will be pleased to also discuss client specific constraints and available options.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- During the procurement process we will respond to questions within one business day. During the on-boarding process we will create a set of standards and procedures for each engagement. In terms of responding to questions this will be in-line with the communications process defined for specific Service Levels.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- CGI recognises that the approach for managing the service and relationship with clients is key to the success of an on-going service. CGI is able to offer the comfort that, as well as having a structured methodology, our solutions will be delivered to an agreed set of performance standards backed by a specific Service Level Agreement (SLA) tailored to client requirements which will be regularly reviewed. CGI offers 4 levels of Applications Support L1 - First Line Support - Telephone helpdesk L2 - Second Line Applications Support L3 - Third Line Applications Support L4 – Management of Product and Vendor Support
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Intertek Certification Limited
- ISO/IEC 27001 accreditation date
- 07/04/2021
- What the ISO/IEC 27001 doesn’t cover
-
Nothing. The Certification covers "The provision of outsourcing, project and consultancy services including
development and delivery activities plus the management of people,
technologies and physical security in accordance with the Statement of
Applicability version 6, dated 24th August 2020". - ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Tackling economic inequality
-
Tackling economic inequality
CGI is committed to ensuring careers in STEM are accessible for all. We will continue to provide a range of new employment and training opportunities which include professional, graduate and apprenticeships. To create new skills in the IT industry, we offer a range of IT-based apprenticeships and partner with various university training partners to deliver our Technology Industry Gold accredited Degree Apprenticeships.
We proudly support social enterprises FastFutures and Bounceback, providing mentoring, CV writing and interview skills to young people and prison leavers, enabling them to become work-ready. CGI’s EmployABILITY programme helps underrepresented students to build skills needed to pursue a successful career in STEM, through mentoring provided by our members.
CGI is supporting the Government’s priority to grow and diversify supply chains by working with a variety of partners. The majority of the 1,600 suppliers we use to support the delivery of services to our clients are UK based organisations, with over 600 Small and Medium Enterprises (SMEs). We are a Member of the Business Disability Forum and are signatories of the Prompt Payment Code.
We select our suppliers based on not just technical merit and capability but also alignment with our vision and goals. Our procurement process develops a deep understanding of each new supplier through a materiality rating checklist. All our preferred suppliers are audited against these checks annually, and actions are taken if a supplier’s rating drops.
Throughout our engagements, any change control will include a check on potential inclusion of SME, Social Enterprises or new businesses. This will include advertising opportunities on Contract Finder. We also welcome input from our clients, as they are often approached directly and have valuable insight in supplier offerings.
For transparency we will report on the number, value and proportion of contract spend being undertaken by SMEs and Social Enterprises.
Pricing
- Price
- £344 to £1,362 a person a day
- Discount for educational organisations
- No