Skip to main content

Help us improve the Digital Marketplace - send your feedback

TEKENABLE UK LIMITED

Microsoft & Salesforce transformation, AI, data, cloud migration and managed services

TEKenable delivers cloud support services that accelerate transformation across Microsoft Azure, Dynamics 365, Power Platform, Business Central and Salesforce. We provide AI and data engineering, low-code automation, migration and modernisation, plus secure managed services and governance. Recognised with Microsoft Advanced Specialisations (Azure Migration, AI/ML, Business Central) and four Solution Designations.

Features

  • Salesforce implementation across environments, migration, CRM modernisation and managed cloud
  • AI-enabled data engineering, predictive modelling and advanced analytics solutions
  • Zero Trust cybersecure cloud architecture and enterprise integration design
  • Tailored ISO-aligned governance, compliance and security framework implementation
  • Managed application monitoring, reviews, support and operational optimisation services
  • DevOps automation, release management and environment controls via CI/CD pipelines
  • ITIL-aligned service transition, runbooks, security monitoring, remediation and compliance reporting
  • Cloud cost optimisation and FinOps value engineering advisory services
  • User training, adoption and change management support for upskilled self-sufficiency
  • Full Microsoft Dynamics 365 programme delivery to steady-state operations

Benefits

  • Comprehensive constraint profiling, controls and audit documentation reduces risk
  • Optimise performance, scalability, resilience and capacity with organisational goals
  • Enhanced data insights using AI-driven analytics with embedded ethical controls
  • Threat modelling, SSDLC enforcement and DevSecOps for greater security assurance
  • Containerisation and Kubernetes (AKS) orchestration enables microservice modernisation
  • Improved user adoption and productivity through predictable, well-defined service levels
  • Clear accountability, auditability and secure inter-agency integration improve collaboration
  • Structured and proven delivery framework for rapid, compliant transformation delivery
  • Full hybrid CRM landscape capabilities to implement Salesforce alongside Microsoft
  • Level-up data estates for enterprise-scale analytics and AI adoption

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at graham.mccarthy@tekenable.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

8 3 4 2 9 7 3 5 3 9 7 2 2 6 0

Contact

TEKENABLE UK LIMITED Maurice Hally
Telephone: 0770100869
Email: graham.mccarthy@tekenable.com

About your service

Service categories

Cloud Support Services

Managed Cloud

Managed Private Cloud

  • Application management

Managed Public cloud

  • Managed Public SaaS/PaaS
  • Application management

Managed Hybrid Cloud

  • Managed Hybrid SaaS/PaaS
  • Application management

Service scope

Service constraints
All services are delivered remotely unless otherwise agreed. Support requests must be raised via the formal ticketing system by authorised customer stakeholders. Work is prioritised according to agreed severity levels and service hours. Certain activities, including production changes and security-sensitive tasks, may require prior customer approval before commencement. On-site support can be provided by exception and subject to agreement. Response and resolution times apply during agreed support hours unless enhanced support arrangements are in place.

User support

Email or online ticketing support
Yes
Support response times
Priority 1 (Critical / Service unavailable):
Response time: 1 hour | Target fix/workaround: 4 hours

Priority 2 (High / Major impact):
Response time: 2 hours | Target fix/workaround: 8 hours

Priority 3 (Medium):
Response time: 4 business hours

Priority 4 (Low / Service request):
Response time: 1 business day
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Support levels
We provide tiered support offerings designed to align with buyer needs and service criticality.

Standard Support includes Level 1 and Level 2 support, covering incident logging, user support, application troubleshooting, configuration assistance, and routine operational queries. This level is suitable for steady-state environments and is delivered during standard UK business hours.

Premium Support includes Levels 1, 2 and 3 support and provides enhanced responsiveness, extended service hours, proactive monitoring, and priority incident handling. Level 3 support includes advanced engineering, architectural guidance, root cause analysis, security and compliance support, and major incident management.

For Premium engagements, a named Technical Account Manager (TAM) is assigned to act as the primary service interface, oversee service performance, and coordinate continuous improvement. Customers also have direct access to experienced Cloud Support Engineers, developers, and solution architects to support delivery, optimisation, and transformation initiatives.

Support services are flexible and consumption-based, with clear pricing defined in the pricing schedule.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £300.00 £195.00
Associate business architect £725.00 £471.00
Business architect £775.00 £504.00
Lead business architect £850.00 £553.00
Data architect
Role level UK Rate Offshore Rate
Data architect £775.00 £504.00
Senior data architect £800.00 £520.00
Chief data architect £1,550.00 £1,008.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £800.00 £520.00
Senior enterprise architect £800.00 £520.00
Lead enterprise architect £850.00 £553.00
Principal enterprise architect £900.00 £585.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £725.00 £471.00
Network architect £800.00 £520.00
Lead network architect £850.00 £553.00
Security architect
Role level UK Rate Offshore Rate
Security architect £800.00 £520.00
Lead security architect £850.00 £553.00
Principal security architect £900.00 £585.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £725.00 £471.00
Solution architect £800.00 £520.00
Senior solution architect £800.00 £520.00
Lead solution architect £850.00 £553.00
Principal solution architect £900.00 £585.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £725.00 £471.00
Technical architect £800.00 £520.00
Senior technical architect £800.00 £520.00
Lead technical architect £850.00 £553.00
Principal technical architect £900.00 £585.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,550.00 £1,008.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,550.00 £1,008.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,550.00 £1,008.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £850.00 £553.00
Principal cyber security audit and assurance £900.00 £585.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £725.00 £471.00
Lead cyber security governance and risk manager £850.00 £553.00
Principal cyber security governance and risk manager £900.00 £585.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £725.00 £471.00
Lead cyber security monitoring £850.00 £553.00
Principal cyber security monitoring £900.00 £585.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £725.00 £471.00
Lead cyber security incident response £850.00 £553.00
Principal cyber security incident response £900.00 £585.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £725.00 £471.00
Lead cyber security vulnerability management £850.00 £553.00
Principal cyber security vulnerability management £900.00 £585.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £725.00 £471.00
Lead cyber security digital forensics £850.00 £553.00
Principal cyber security digital forensics £900.00 £585.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £725.00 £471.00
Lead cyber security penetration testing £850.00 £553.00
Principal cyber security testing £900.00 £585.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £725.00 £471.00
Lead cyber security secure systems architecture and design £850.00 £553.00
Principal cyber security secure systems architecture and design £900.00 £585.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £300.00 £195.00
Analytics engineer £750.00 £488.00
Senior analytics engineer £800.00 £520.00
Lead analytics engineer £850.00 £553.00
Head of analytics engineering £950.00 £618.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £725.00 £471.00
Data analyst £750.00 £488.00
Senior data analyst £800.00 £520.00
Principal data analyst £900.00 £585.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £750.00 £488.00
Senior data engineer £800.00 £520.00
Lead data engineer £850.00 £553.00
Head of data engineering £950.00 £618.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £850.00 £553.00
Head of data ethics £950.00 £618.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £800.00 £520.00
Lead data governance manager £850.00 £553.00
Head of data governance £950.00 £618.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £300.00 £195.00
Associate data scientist £725.00 £471.00
Data scientist £775.00 £504.00
Principal data scientist £900.00 £585.00
Lead data scientist £850.00 £553.00
Head of data science £950.00 £618.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £800.00 £520.00
Lead machine learning engineer £850.00 £553.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £725.00 £471.00
Performance analyst £750.00 £488.00
Senior performance analyst £800.00 £520.00
Lead performance analyst £850.00 £553.00
Head of performance analysis £950.00 £618.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £725.00 £471.00
Application operations engineer £750.00 £488.00
Senior application operations engineer £800.00 £520.00
Lead application operations engineer £850.00 £553.00
Principal application operations engineer £900.00 £585.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £400.00 £504.00
Senior business relationship manager £450.00 £520.00
Lead business relationship manager £475.00 £553.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £750.00 £488.00
Change and release analyst £750.00 £488.00
Change and release manager £775.00 £504.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £750.00 £488.00
Senior operations analyst £800.00 £520.00
Operational control manager £775.00 £504.00
Head of command and control £950.00 £618.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £725.00 £471.00
End user computing engineer £750.00 £488.00
Senior end user computing engineer £800.00 £520.00
Lead end user computing engineer £850.00 £553.00
Principal end user computing engineer £900.00 £585.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £750.00 £488.00
IT service manager £775.00 £504.00
Senior IT service manager £800.00 £520.00
Head of IT service management £950.00 £618.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £775.00 £504.00
Major incident manager £775.00 £504.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £725.00 £471.00
Infrastructure engineer £775.00 £488.00
Senior infrastructure engineer £800.00 £520.00
Lead infrastructure engineer £850.00 £553.00
Principal infrastructure engineer £900.00 £585.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £725.00 £471.00
Infrastructure operations engineer £750.00 £488.00
Senior infrastructure operations engineer £800.00 £520.00
Lead infrastructure operations engineer £850.00 £553.00
Principal infrastructure operations engineer £900.00 £585.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £750.00 £488.00
Problem manager £775.00 £504.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £750.00 £488.00
Senior service desk analyst £800.00 £520.00
Service desk manager £775.00 £504.00
Head of service desk £950.00 £618.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £750.00 £488.00
Service readiness analyst £750.00 £488.00
Service transition manager £775.00 £504.00
Lead service transition manager £850.00 £553.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £750.00 £488.00
Junior business analyst £400.00 £260.00
Business analyst £750.00 £488.00
Senior business analyst £800.00 £520.00
Lead business analyst £850.00 £553.00
Head of business analysis £950.00 £618.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £725.00 £471.00
Delivery manager £775.00 £504.00
Senior delivery manager £800.00 £520.00
Head of (Agile) delivery management £950.00 £618.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £750.00 £488.00
Digital portfolio manager £775.00 £504.00
Senior digital portfolio manager £800.00 £520.00
Head of portfolio £950.00 £618.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £725.00 £471.00
Product manager £775.00 £504.00
Senior product manager £800.00 £520.00
Lead product manager £850.00 £553.00
Head of product £950.00 £618.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £775.00 £504.00
Service owner
Role level UK Rate Offshore Rate
Service owner £775.00 £504.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £775.00 £471.00
QAT analyst £750.00 £488.00
Senior QAT analyst £800.00 £520.00
Lead QAT analyst £850.00 £553.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £750.00 £488.00
Test engineer £750.00 £488.00
Senior test engineer £800.00 £520.00
Lead test engineer £850.00 £553.00
Test manager
Role level UK Rate Offshore Rate
Test manager £775.00 £504.00
Head of test £950.00 £618.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £300.00 £195.00
Junior DevOps engineer £400.00 £260.00
DevOps engineer £750.00 £488.00
Senior DevOps engineer £800.00 £520.00
Senior DevOps engineer - management £800.00 £520.00
Lead DevOps engineer £850.00 £553.00
Lead DevOps engineer - management £850.00 £553.00
Principal DevOps engineer £900.00 £585.00
Principal DevOps engineer - management £900.00 £585.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £300.00 £195.00
Junior frontend developer £400.00 £260.00
Frontend developer £750.00 £488.00
Senior frontend developer £800.00 £520.00
Lead frontend developer £850.00 £553.00
Head of frontend development £950.00 £618.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £300.00 £195.00
Junior developer £400.00 £260.00
Developer £750.00 £488.00
Senior developer £800.00 £520.00
Senior developer - management £800.00 £520.00
Lead developer £850.00 £553.00
Lead developer - management £850.00 £553.00
Principal developer £900.00 £585.00
Principal developer - management £900.00 £585.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £400.00 £260.00
Accessibility specialist £775.00 £504.00
Senior accessibility specialist £800.00 £520.00
Head of accessibility £950.00 £618.00
Content designer
Role level UK Rate Offshore Rate
Associate content designer £725.00 £471.00
Junior content designer £400.00 £260.00
Content designer £750.00 £488.00
Senior content designer £800.00 £520.00
Lead content designer £850.00 £553.00
Head of content design £950.00 £618.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £775.00 £504.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £725.00 £471.00
Junior graphic designer £400.00 £260.00
Graphic designer £750.00 £488.00
Senior graphic designer £800.00 £520.00
Lead graphic designer £850.00 £553.00
Head of graphic design £950.00 £618.00
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £725.00 £471.00
Junior interaction designer £400.00 £260.00
Interaction designer £750.00 £488.00
Senior interaction designer £800.00 £520.00
Lead interaction designer £850.00 £553.00
Head of interaction design £950.00 £618.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £725.00 £471.00
Junior service designer £400.00 £260.00
Service designer £750.00 £488.00
Senior service designer £800.00 £520.00
Lead service designer £850.00 £553.00
Head of service design £950.00 £618.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £775.00 £504.00
Lead technical writer £850.00 £553.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £725.00 £471.00
Junior user researcher £400.00 £260.00
User researcher £775.00 £504.00
Senior user researcher £800.00 £520.00
Lead user researcher £850.00 £553.00
Head of user research £950.00 £618.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ISO Competitive Edge (Ireland) Ltd (ISO CEL)
ISO/IEC 27001 accreditation date
Friday 5 October 2018
What the ISO/IEC 27001 doesn’t cover
The ISMS scope covers the Provision of Bespoke Software. Any exclusions relate only to organisational activities outside this scope.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
ISO Competitive Edge (Ireland) Ltd (ISO CEL)
ISO 9001 accreditation date
Tuesday 4 July 2017
What the ISO 9001 doesn’t cover
The QMS scope covers the Provision of Bespoke Software. Any exclusions relate only to internal functions not involved in service delivery.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
48bf64ec-20ee-4e4a-abfb-3b4afc226e39
Cyber essentials plus
No
Cyber Essentials Alternative
None of the criteria
Other security certifications
Yes
Any other security certifications
  • Certified Information Systems Security Professional (CISSP)
  • Certified Secure Software Lifecycle Professional (CSSLP)
  • Certified Cloud Security Professional (CCSP)
  • Certified Information Security Manager (CISM)

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at graham.mccarthy@tekenable.com. Tell them what format you need. It will help if you say what assistive technology you use.