HTS

Healthcare Asset Management Services

HTS has significant experience in strategic planning, mobilisation, delivery and management of healthcare assets. Covering all asset classes, from medical equipment to facilities and ICT infrastructure, we develop and implement asset management solutions suited to the needs of healthcare organisations and systems resulting in significant and sustainable savings and efficiencies.

Features

• Healthcare asset management advice
• Asset management programme management and oversight
• Healthcare asset management technology consultants
• Integrated Care asset management advice
• Integrated Care asset management programme management and oversight
• Healthcare ICT and digital health asset management
• Healthcare facility asset management
• Healthcare asset contract management
• Cost Improvement Programme (CIP) advice, management and delivery

Benefits

• Strategic asset intelligence and insight
• Cost Improvement Programmes (CIP)
• Significant and sustainable savings
• Knowledge-driven investment decision support
• Development of informed investment strategies
• Investment prioritisation
• Regulatory Compliance
• Improved clinical service delivery
• Risk management and mitigation

£750 to £2,250 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at farhang.daemi@medtechno.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

834489809793345

Contact

Farhang Daemi
07768996799
farhang.daemi@medtechno.co.uk

Planning

• Planning service: Yes
• How the planning service works: We support our clients at every stage of the implementation from development of the vision and strategy through to planning, management, delivery and oversight of projects and programmes.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Asset management software services
  • Healthcare asset management software services
  • CMMS systems
  • Other relevant software services

Training

• Training service provided: Yes
• How the training service works: Advice, plan, management, delivery and oversight of projects & programmes.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Advice, support, project and programme management, oversight and assurance.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Healthcare Services
  • Healthtech asset management systems
  • CMMS systems
  • Medical equipment and technology asset management systems

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Advice, planning, initiation, management, delivery, oversight and assurance of projects and programmes

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Security audit services
  • Other
• Other security services:
  • Advice & Support
  • Project & programme oversight & assurance

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Advice, plan, management, delivery and oversight of projects & programmes.

Service scope

• Service constraints: We offer a full range of flexible and adoptable services depending on the buyers’ and customers’ needs and requirements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our response time are based on the SLAs agreed with the customers based on their needs and requirements. Weekend support is also possible based on these SLAs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: As part of our quality systems, we continuously develop and improve our capabilities through testing and deployment of fit-for-purpose customer service and support solutions.
• Support levels: Our IT support levels are as follows:; 1. Tier 0 (Self-help and User-retrieved Information):; o Function: Users retrieve support information independently from web and mobile pages, FAQs, detailed product documentation, manuals, and search functions.; o Staffing: Minimal staff involvement; mostly automated.; 2. Tier 1 (First-level IT Support):; o Function: Basic client requests that require minimal IT assistance.; o Staffing: Entry-level support staff.; 3. Tier 2 (Second-level IT Support):; o Function: Dealing with more complex challenges beyond Tier 1.; o Staffing Needs: Skilled technicians with deeper technical knowledge.; 4. Tier 3 (Specialized IT Expertise):; o Function: Involves subject matter specialists who tackle the most difficult customer demands.; o Staffing Needs: Highly skilled engineers or experts.; 5. Tier 4 (Ultimate Problem Solvers):; o Function: Rarely needed; handles extremely specialised and critical issues.; o Staffing: Elite experts or vendor support.; ; We provide technical account management based on agreed SLAs. Costs are normally included in the support package.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sustainability Policy and Impact Statement; We have made the following provisions to reduce our environmental impact at all locations:; · Applying sustainability principles to all operations where practicable.; · Switching off lights, and all other electrical equipment when not in use.; · Maintaining electronic records and minimising the use of paper.; · Encouraging the use of renewable energy where appropriate.; · Measuring and monitoring activities on a whole life cycle cost basis.; · Operating an Environmental Management System.; Travel; We actively encourage use of video and teleconference to mitigate vehicle use. We encourage staff to lift share and use public transport wherever possible, and where appropriate we support remote or home-working, and flexible working to mitigate unnecessary use of vehicles.; Lighting; Where possible we will replace light units with low energy variants.; WEEE; Regulations require that any such items are removed and recycled rather than going direct to landfill. We ensure that staff comply with the Waste Electrical and Electronic Equipment (WEEE) Directive so that no electric waste is disposed of direct into “general waste” channels and that any equipment sent for disposal is made safe.; Batteries; Similarly, we adhere to the EU Battery Directive and operates a collection scheme that segregates and handles batteries as a separate waste stream, ensuring that they are correctly disposed of on each site.; Chemical Waste; We require that all staff dispose of used chemical containers in accordance with the manufacturer’s instructions, and in line with our Chemical Management procedures.; Other Waste; We maintain waste management contracts with local authority and other approved waste collection agencies; at customer sites, general waste is collected and taken to central disposal points within each Trust facility. Our staff endeavour to keep general waste to an absolute minimum and to utilise any local recycling facilities where possible.

  Covid-19 recovery

  We have been proactive in maintaining job security for staff throughout the pandemic and continued to support staff in the recovery phase. ; We have supported staff with specific needs throughout the pandemic, facilitating home working for any employee who needed to shield, or who otherwise needed support from our HR team or colleagues.; We have supported staff directly affected by Covid-19 by providing convalescence time for staff who have become ill or who have suffered any other debilitating effects of the virus, enabling home working for staff who need to support a (eg) family member, and by maintaining regular contact with any staff member who has reported symptoms or other concern as a result of the virus. We have also provided an outreach Employee Assistance Programme for staff who have concerns about their mental wellbeing or welfare throughout the period of the pandemic.; We immediately instigated safety measures in line with government guidelines and the information in the Covid-19 risk assessment and supporting “Working safely” documents. The safety measures included installing Perspex screens between workstations, one-way systems in our offices and other communal areas, restrictions on the number of staff who could congregate, installing hand sanitiser stations at strategic locations around the workplace, securing doors open to minimise contact points, checking the maintenance status of our ventilation systems, etc.; The most significant improvement was that we arranged for most staff to work from home and began a rollout process to provide all staff with laptops. Staff were also able to take other IT equipment such as monitors, and support equipment such as chairs or footrests home with them. All such staff completed a temporary homeworker risk assessment to safeguard their welfare and wellbeing, and were in regular contact with their team leader or manager.

  Tackling economic inequality

  We recognise that economic inequality undermines social cohesion and stifles progress. We are taking meaningful action to bridge the gap and create a more equitable society.; 1. Inclusive Workforce Development: We invest in our employees’ growth, providing training, mentorship, and pathways for advancement. By nurturing talent from diverse backgrounds, we empower individuals to thrive and contribute to our collective success.; 2. Supplier Diversity: We champion supplier diversity within our procurement processes. By actively seeking out small and minority-owned businesses, we create economic opportunities and strengthen local communities.; 3. Living Wage Commitment: We believe that work should provide dignity and financial stability. Our commitment to paying a living wage ensures that our employees can meet their basic needs and participate fully in society.; 4. Community Engagement: We collaborate with local organisations, schools, and nonprofits. Through initiatives like skills workshops, job fairs, and educational programs, we empower communities to overcome economic barriers.; 5. Environmental Justice: Economic inequality often intersects with environmental challenges. We advocate for policies that promote clean energy, sustainable practices, and resilient communities, ensuring that no one is disproportionately affected by climate change.; 6. Transparency and Accountability: We regularly assess our impact, track progress, and hold ourselves accountable. Our annual reports detail our efforts to reduce income disparities, promote fair wages, and foster economic resilience.

  Equal opportunity

  We always seek to recruit the most suitable and competent person for the role without discriminating against any group or individual. We will actively recruit a person with a disability into our workforce where the opportunity arises.; We encourage all staff to develop their skills by attending day release at college, online training, external courses and internal courses. We do not discriminate against anyone who wants to progress in the Company and will do all we can to support staff to reach their full potential.; We have made a positive commitment to equality in the workplace; examples include the following statement which we include in our standard employee job description:; MTS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.; MTS does not make any discrimination or differential between employee groups.; We look to develop and promote our staff at the earliest opportunity, based on competence, potential and role availability. We advertise all roles internally via our intranet before advertising externally, to give our staff the opportunity to apply for any suitable role and maximise their potential.; Our management development programme aims to identify potential junior operational managers and provide leadership and management training so that they can take on more responsibility.; MTS adheres to the requirements of the Modern Slavery Act 2020 and requests confirmation from all potential suppliers that they also comply with the Act as part of our Vendor Approval due diligence process.

  Wellbeing

  MTS sponsors Employee Assistance Programmes; through UNUM, AVIVA, and Perkbox; these provide a range of physical & mental health, wellbeing and welfare benefits to our staff.; MTS staff hosted a series of virtual coffee mornings for displaced team members, enabling staff to connect with one another each week throughout the period when staff were working remotely. This was especially beneficial for displaced staff during the early phase of lockdown as it provided an informal connection for people who were thrust into.; We host regular yoga and wellbeing programme for staff, hosted by professional yoga coaches.; The HR team also make regular calls to staff that have been struggling with mental health issues or have struggled with the effects of Covid just to make sure that they are OK.; MTS sponsor and promote fitness and wellbeing programmes to encourage staff to engage in a physical fitness programme which include a large selection of healthy living and nutrition options. This programme catered for all levels of physical fitness and encouraged staff to participate at their own level. The nutrition programme also has tips for preparing meals and information on types of food that can boost energy and wellbeing.; MTS will seek at the outset of the contract to establish a proactive working relationship with clinical partners to enhance the working arrangements and collaboration of the partnership.; We pride ourselves on strong collaboration with our partners and promote an integrated working arrangement with customers, especially where we have staff embedded on customer premises, since this results in a more harmonious working relationship.

Pricing

• Price: £750 to £2,250 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at farhang.daemi@medtechno.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.