Xenium Solutions Limited

iPatrol

iPatrol mobile police application for use on/off line to read/write/update records for Niche RMS, PNC, Hopewiser gazetteer, QAS, Capita ControlWorks, Steria Storm Command and Control, NEC Facial Recognition Neoface, Fingerprint BSG integration, Fingerprint readers, Warrants Management System, GPS Tracking/Geospatial, Mental Health Application, Electronic Pocket Notebook with Full audit.

Features

• On line and off line functionality
• Extends Niche RMS to mobile devices to read, write, update
• Access Unit and Officer Tasks, Submit reports/notes, PNC/NLEDS
• Available as on premise license with ASM or SaaS license
• Audit trail all entries are geotagged, date and time stamped
• All device activity are recorded in the Electronic Pocket Notebook
• Electronic Notebook replaces paper notebook for sketch, notes, camera
• Available on Smartphone or Tablets for iOS, Android and UWP
• NEC Neoface interface for mobile Facial Recognition
• Fingerprint software via HOBS BSG and supported reading devices

Benefits

• Secure access to police back end systems
• Designed by police for use by police
• Quick and simple to use as it replicates desktop functionality
• Can be used on a Android, iOS smartphone and tablets
• Using GPS, where is my team, what incidents happened recently
• Uses system API or webservices for updating back office systems
• Complies with UK Home Office directives
• Supports multiple EMM systems such as Airwatch and BlackBerry
• Minimal keystroke re-entry from search to form
• Fingerprint integration to Cross match or Integrated Biometrics devices

£15.00 to £25.50 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at brucem@xeniumsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

834599207866309

Contact

Bruce Murchie
+447802227837
brucem@xeniumsolutions.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: IPatrol is a mobile application that provides an extension to the desktop versions of the forces back end systems irrespective of the function that the application does but based don the need to provide a mobile extension to the desktop application.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: We are unaware of any constraints that would impede the operation of the application for users.
• System requirements:
  • Requires Niche RMS web services to be installed
  • Requires a mobile device operating iOS, Android or UWP
  • Requires mobile PNC XML gateway example from NDI
  • Requires Mobile gateway from Steria for Storm Command and Control
  • Requires mobile gateway from SunGard for ControlWorks
  • Requires a server database system for audit tracking
  • Requires NEC Neoface to be installed
  • SQL Server for audit log capture
  • Installed MDM
  • Requires API key for Google Maps for embedded maps functionality

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is via a web-based ticketing system where the customer can also request new work. To facilitate this, we offer access to UK and North American staff during UK working days (i.e. excluding UK public holidays) between 0900 to 2200 GMT. Seven days a week.; Response times depend depends on the nature of the reported issue AS a guide for critical issues allow two to four hours Mondays to Fridays. Four to eight hours weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our web chat has no special accessibility facilities.
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Support is covered through an annual support and maintenance that is charged yearly in advance based on the number of named users and covers system updates and product maintenance as well as support operating system updates but may not cover operating systems version updates. We also work with our customer base to provide with two update product releases per year to cover the introduction of new features as well as to support integration application updates. These services are available to customers who maintain an annual support and maintenance agreement. Unless stipulated all support is remote.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: In the first instance we aim to generate a gap analysis, meaning a comparison between what is required for an initial deployment versus what is available as a COTS. This is achieved after the connectors have been put in place that allow the mobile application to make connectivity to the forces back end systems such as Niche, HOBS, PNC, etc.; ; A series of customer designed online training tools have been developed to assist new customers. As each customer operates under a difference set of business rules and models these can be used as a guide to establish a new customers training criteria. ; ; Usually the training required for users is how to use the mobile device rather than the application for which they have already been trained to use on the desktop.; ; In general there is little training that is required to use the application given that the existing user will have prior knowledge of how to use the desktop versions of the mobile applications.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The customer’s data is not stored in our SaaS, as all data that is entered in the mobile client is uploaded as soon as the user presses the send key, given that they a have a mobile on-line connection. Data is only stored in the police force's databases.
• End-of-contract process: There are no additional costs for end of service unless the customer is looking to customise the COTS solution to comply with their business processes .

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: A thick on-device client is installed for use on a supported mobile device or UWP tablet or desktop. The mobile device supports on and off line modes. On a desktop the application uses a supported browser to access the application. Where the functionality has been integrated with the suppliers back end systems, the mobile application replicates the functionality that the desktop user enjoys. There are few functional differences between mobile and desktop experience if you make allowance for the larger screen size of the desktop version. If the desktop does not have GPS then some functionality maybe be different
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: As the application is based on custom code base we provided dedicated APIs based on the customer's requirements and needs to meet backend integration for a range of police and enterprise systems
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service can be customised through HTML forms where the customer has the ability to generate and modify HTML forms.

Scaling

• Independence of resources: IPatrol as the mobile application and the MPA Server have been tested over many years regarding user numbers and server up times and there are no effects on either count to effect a user's experience. The application is currently deployed to more than 9500 users and has been in operation in the UK since 2007 over several users. For each instance, we would guarantee as a single instance of the MPA Server and iPatrol mobile client to support between 5000 and 6000 named users.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes, these can be extracted from the audit log files into any BI tool set that will allow for usage on location, functionality, time, area, etc
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Mobile Innovations

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The customer does not need to export data from the application as no data is stored on the devices or with the application. Data exported is via the core police systems and not through the mobile SAAS. Customers have the ability to export and integrate the audit database as well as the Electronic Notebook application via their on site SQL Server databases using appropriate analytical tools.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: User defined values (UDV) tables from Niche RMS

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: SLAs are provided on a customer by customer basis. As one example, one customer required that if SLAs were not achieved then a deduction from the annual maintenance payment would be withheld.
• Approach to resilience: Its available on request
• Outage reporting: Can be interfaced to third party tool sets via APIs

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: The authentication stipulated by the customer is governed by the authentication that is managed by the customers back end systems. These are usually managed by Microsoft Active Directory (AD) where the authentication then logs into the core back ends systems.
• Access restrictions in management interfaces and support channels: Access is defined according to user defined roles and controlled usually in conjunction with Microsoft Active Directory (AD) defined roles. This is done in conjunction with the customers requirements where necessary. I all instance we replicate what the customers desktop restrictions.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials Plus
  • HOBS Clearance

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: These are available on request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All change management is defined and discussed with the customer as required by the level of their standard set usually with a UK police force as mandated by the Home Office.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: In conjunction with our customers we seek to operate at least four instances covering development, training, UAT and live and through these systems we coordinate with the customer when and how and what patches need to be released when approved by the customer. The potential threats if any are informative by the customer and monitoring tools.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We respond is accordance with the degree of urgency that is required by the customer to address any issues that arise. These responses have already been outlined in the support area in this response.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a customer portal that allows for direct reporting of any and all issues that generate incident reports to the support team for immediate response.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  iPatrol as stated is a mobile application that can be used by any police officer, irrespective of gender as provides access to the forces back end system via an intuitive user interface (UI) with a number of input options available so as to provide equality for the mobile user. ; The application can reduce the stress levels for workers as they are able via this mobile application to complete their task without the need to return to their office.

Pricing

• Price: £15.00 to £25.50 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full system for 25 users for 3 months from day of the connection being operational.
• Link to free trial: Available on request

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at brucem@xeniumsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.