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COVOXA LIMITED

Enterprise Resource Planning (ERP) Cloud Software Implementation and Support Services

This service focuses on delivering implementation services such as data migration, functional design, configuration and integration development. We have knowledgeable individuals with industry best practice and ERP specific skills (Workday, Oracle or SAP) who can lead implementations through design, built, test and deploy.

Features

  • Requirement definition and user journey development
  • Functional configuration based on adopt not adapt
  • Business Process configuration
  • Integration specification and development
  • Data migration extraction, transformation and load
  • Testing from Unit to End-to-End, User Acceptance and Payroll
  • Deployment, go-live and cut over activities
  • Change and engagement activities
  • Relevant training approach including train the trainer and end user
  • Portfolio of Workday and Oracle Implementation, support and managed services

Benefits

  • Ensures value for money through delivery focused approach
  • Prioritises partnerships and shared outcomes for successful transformation
  • Optimises ROI, ERP investment and extended benefits through support model
  • Supports successful projects through robust governance and customer engagement
  • Continuously transfers knowledge through embedded education and training
  • Ensures best practice through qualified expertise and chartered professionals
  • Enhances projects through vast public sector experience and knowledge
  • Future-proofs solutions through vendor updates and innovations
  • Drives adoptions through user-centric design and training
  • Proven scalability through delivered public sector payroll solutions for organisations

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at thursten@covoxa.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

8 3 4 7 4 0 8 7 3 4 6 3 5 9 4

Contact

COVOXA LIMITED Thursten Clements
Telephone: 07979576547
Email: thursten@covoxa.co.uk

About your service

Service categories

Cloud Support Services

Set Up and Migration

  • Data auditing and organising
  • Data/information structure design
  • Engagement and communication planning
  • Project management and governance
  • Service optimisation/right sizing
  • Mobilisation coordination
  • Other

Service scope

Service constraints
Our service operates within the following standard constraints:

• Access to relevant buyer systems, environments and subject-matter experts must be provided as agreed in the Statement of Work (SOW)

• Planned maintenance is scheduled outside UK business hours and announced at least 48 hours in advance

• The service operates in a cloud-hosted environment and is accessible via modern browsers, including Chrome, Edge, Safari and Firefox

• Performance may vary when used outside UK regions due to data residency and latency differences

• Deliverables and timelines may be impacted by dependencies on third-party vendors or buyer-side decision cycles

User support

Email or online ticketing support
Yes
Support response times
We operate with standard working hours of Monday to Friday from 09:00-17:00 UK time. Where appropriate, we can offer extended or 24/7 support if agreed with buyers.

For support response times, we operate with the following triaged timescales:

High-priority: Within 4 working hours
Standard enquiries: Within 8 working hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Our support levels are tiered based on the severity of defects raised:

Severity 1 - Critical - response within 4 hours
Severity 2 - Blocker - response within 1 day
Severity 3 - Major - response within 3 days
Severity 4 - Minor - response within 5 days

Pricing for different support levels depends on the scope of support required and agreed support level as defined in the Statement of Works.

For strategic engagements, onboarding and change requests we have dedicated Technical Account Managers available.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £750.00
Associate business architect £850.00
Business architect £1,100.00
Lead business architect £1,250.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,000.00
Senior data architect £1,100.00
Chief data architect £1,250.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £950.00
Senior enterprise architect £1,000.00
Lead enterprise architect £1,100.00
Principal enterprise architect £1,250.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,000.00
Lead security architect £1,100.00
Principal security architect £1,250.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £750.00
Solution architect £900.00
Senior solution architect £1,000.00
Lead solution architect £1,100.00
Principal solution architect £1,250.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £750.00
Technical architect £900.00
Senior technical architect £1,000.00
Lead technical architect £1,100.00
Principal technical architect £1,250.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,500.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,500.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,500.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £750.00
Analytics engineer £950.00
Senior analytics engineer £1,000.00
Lead analytics engineer £1,100.00
Head of analytics engineering £1,250.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £950.00
Data analyst £1,000.00
Senior data analyst £1,100.00
Principal data analyst £1,250.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £950.00
Senior data engineer £1,000.00
Lead data engineer £1,100.00
Head of data engineering £1,250.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £750.00
Application operations engineer £950.00
Senior application operations engineer £1,000.00
Lead application operations engineer £1,100.00
Principal application operations engineer £1,250.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £1,000.00
Senior business relationship manager £1,100.00
Lead business relationship manager £1,250.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £950.00
Change and release analyst £1,000.00
Change and release manager £1,100.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £750.00
Senior operations analyst £950.00
Operational control manager £1,000.00
Head of command and control £1,100.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £750.00
End user computing engineer £950.00
Senior end user computing engineer £1,000.00
Lead end user computing engineer £1,100.00
Principal end user computing engineer £1,250.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £950.00
IT service manager £1,000.00
Senior IT service manager £1,100.00
Head of IT service management £1,250.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £1,000.00
Major incident manager £1,100.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £1,000.00
Problem manager £1,100.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £750.00
Senior service desk analyst £950.00
Service desk manager £1,000.00
Head of service desk £1,100.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £950.00
Service readiness analyst £1,000.00
Service transition manager £1,100.00
Lead service transition manager £1,250.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £450.00
Junior business analyst £750.00
Business analyst £950.00
Senior business analyst £1,100.00
Lead business analyst £1,250.00
Head of business analysis £1,500.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £1,000.00
Delivery manager £1,100.00
Senior delivery manager £1,250.00
Head of (Agile) delivery management £1,500.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £950.00
Product manager £1,000.00
Senior product manager £1,100.00
Lead product manager £1,250.00
Head of product £1,500.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,500.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,100.00

Quality assurance testing (QAT) roles

Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £750.00
Test engineer £950.00
Senior test engineer £1,000.00
Lead test engineer £1,100.00
Test manager
Role level UK Rate Offshore Rate
Test manager £1,100.00
Head of test £1,500.00

Software development roles

Software developer
Role level UK Rate Offshore Rate
Apprentice developer £450.00
Junior developer £750.00
Developer £950.00
Senior developer £1,000.00
Senior developer - management £1,000.00
Lead developer £1,100.00
Lead developer - management £1,100.00
Principal developer £1,250.00
Principal developer - management £1,500.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £750.00
Accessibility specialist £1,000.00
Senior accessibility specialist £1,100.00
Head of accessibility £1,250.00
Content designer
Role level UK Rate Offshore Rate
Associate content designer £450.00
Junior content designer £750.00
Content designer £950.00
Senior content designer £1,000.00
Lead content designer £1,100.00
Head of content design £1,250.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £950.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £450.00
Junior graphic designer £750.00
Graphic designer £950.00
Senior graphic designer £1,000.00
Lead graphic designer £1,100.00
Head of graphic design £1,250.00
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £450.00
Junior interaction designer £750.00
Interaction designer £950.00
Senior interaction designer £1,000.00
Lead interaction designer £1,100.00
Head of interaction design £1,250.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £450.00
Junior service designer £750.00
Service designer £950.00
Senior service designer £1,000.00
Lead service designer £1,100.00
Head of service design £1,250.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £1,000.00
Lead technical writer £1,100.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £450.00
Junior user researcher £750.00
User researcher £950.00
Senior user researcher £1,000.00
Lead user researcher £1,100.00
Head of user research £1,250.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
253bfdb2-3f17-42ae-b984-f2dcb3d366ef
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at thursten@covoxa.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.