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MEDILOGIK LIMITED

MEDILOGIK EMS

EMS is an Endoscopy Reporting and departmental management software package. It covers all procedures within GI Endoscopy, Bronchoscopy and Cystoscopy as well as containing full scheduling functionality.
EMS is compatible with NED 2.1 & JETS.
Also inter-operable with Trust and wider eHealth systems for exchanging patient, referral and results data.

Features

  • Full NEDi2.1 accreditation
  • Integrated Image capture, processor agnostic
  • Flexible scheduling and Vetting functionality
  • One-Click generation of JAG audits
  • Productivity dashboards & Capacity and Demand Reporting
  • Data Extract API available to populate organisational BI tools
  • Trust-wide licence - access from any PC
  • Integrates with all EPR/EHR systems and other specialist systems
  • Accepts electronic referrals
  • EMS is for large regional deployments or small Private sites

Benefits

  • Users always access the latest EMS version, no upgrade delays
  • NED data copied to JETS avoiding Trainees re-keying data
  • JAG requirement of NED-JETS is met with minimum effort
  • High Definition image capture; one box system for reliable capture
  • Historic reports loaded and available in patient history
  • Dashboard Panel provided for easy management of rescopes/surveillance &MDT episodes
  • Access to e-learning & online help from within the application
  • Supports move to “paperlite/paperless” endoscopy services with full pathway
  • Deaths and Readmissions Audit
  • Send electronic reports to GP's or regional repositories

Pricing

£18,000 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@medilogik.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 3 4 9 1 1 0 3 5 4 6 6 0 6 2

Contact

MEDILOGIK LIMITED Tracy Finlayson
Telephone: 01473351650
Email: sales@medilogik.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Standard support provided during office hours. Extended options available.
System requirements
  • Procedure room PC's should be physical Windows PC's
  • Procedure room cabling to our specification

User support

Email or online ticketing support
Email or online ticketing
Support response times
During office hours response within one hour
Mon-Thurs 9am -5.30pm
Fri 9am - 5pm
Excluding UK public holidays
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
End user support is provided Mon-Thurs 9-5-30. Friday 9-5
Excluding UK public holidays
MEDILOGIK Cloud platform is monitored and supported 24/7
Support available to third parties
No

Onboarding and offboarding

Getting started
Upon receiving the order and agreeing the scope of the project, we will guide you throughout the full deployment with:
- project planning, management and other project services
- remote training & e-learning
- Configuration services, process mapping and advice
- Go-live support
- Integration services
- System and User documentation
- Connecting to NED & JETS
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Full audits and reports are built into the software and can be run at any time but we would provide a full data extract on request at the end of the contract.
End-of-contract process
At the end of the contract access to EMS will be revoked unless a renewal is procured in time. During the month leading up to it, a notice will be displayed to all users warning them of the impending removal of access.
Included in the contract would be a full copy of your database at the agreed completion date, any other services would incur further charges.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
Users have control over the configuration of the system, they will be a single production instance for your organisation, with appropriate branding.
System administrators can control who has access, enabling certain features and the customisation of the scheduling templates to fit their service.
Full advice and training is given as part of the project.

Scaling

Independence of resources
All shared systems are monitored for resource utilisation with alerting configured. All shared systems are designed for scale up (database systems) or scale out (all other systems) with load balancers already in place.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
There are comprehensive reports and audits built into the system which users can run at any time and export to Excel or PDF. Ad-hoc queries can also be generated following logging a ticket on the helpdesk.
We also offer a data extract API which users can run queries against to extract regular datasets for your BI or other tools.
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Support hours Availability Per Annum (%) - Service Credit (%)
99% availability and over - Nil credit.
97% to 99% availability - 5% credit.
95% to 97% availability - 10% credit.
Less than 95% availability - 20% credit.
Approach to resilience
Primary data centre location - split site high availability with data replicated across three physical data centres with independent power, cooling, etc.

Replicated data to standby data centre > 200km from primary data centre. Asynchronous but low latency.
Outage reporting
Customers are contacted individually to advise of outages.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Access to control panel is limited to named users who require multi-factor authentication (including push notification to a mobile device) and SSL client certificate to gain access.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR Limited
ISO/IEC 27001 accreditation date
02/03/2023
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
NHS DSPT Toolkit - 2023-24 (version 6) Standards Exceeded

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We currently work to ISO27001 standards and have implemented security governance policies in line with that.
Information security policies and processes
ISO27001 standard policies

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We follow a defined change management process where all components of the solution are upgraded to be no more than one version behind the current release.

All new systems are tested by a dedicated in-house testing team in a non-production environment before being deployed to live.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Weekly audit based scanning using the Tenable.IO vulnerability scanner.

Patches on a monthly basis in line with Microsoft's patch release schedule with provision for out-of-sequence patching if required.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use Microsoft Azure's SQL Security Centre to monitor database access and identify unusual data access patterns and to monitor reverse proxy access logs to similarly identify unusual access patterns.
Any breach or suspected breach will result in an immediate notification and we will respond as per our documented Personal Data Breach process.
Incident management type
Supplier-defined controls
Incident management approach
We have a pre-defined process for reporting data breach incidents.
MEDILOGIK act as a data processor, therefore we notify the data controller as soon as possible in line with our documented process (notification by e-mail and telephone, request confirmation of notification by e-mail).

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
Health and Social Care Network (HSCN)

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Net Zero Commitment:
MEDILOGIK LTD is committed to achieving Net Zero emissions by 2050. For Emissions Scopes 1,2 and 3. The commitment was made on 03/01/2024 by the management board.

Further to this MEDILOGIK LTD is committed to achieving a 50% reduction for emissions in Scopes 1,2 and 3.

Our carbon reduction plan can be downloaded from our website: https://www.medilogik.co.uk/certifications-and-policies

MEDILOGIK have also completed the NHS Evergreen Assessment and have achieved level 1.

Covid-19 recovery

Since the start of the pandemic, MEDILOGIK moved quickly to assist endoscopy departments across the UK to better manage their growing waiting lists and ensure they can use their resources in the most efficient manner. Changes to our software allowed users to easily stratify the patient priority and allow the most urgent cases to be dealt with first. Improvements to our reporting suite allow managers to identify spare capacity, review unit efficiency and in the detail, identify where improvements can be made. Covid-19 hit Endoscopy departments hard, and helping them recover is still a key priority for us.

Tackling economic inequality

As a remote supplier, we recruit staff from all over the country. This flexible approach has removed barriers for employment by it not mattering where you are located and what the local deprivation rate is. Commuting costs and challenges are no longer an issue.
MEDILOGIK also provide our staff with everything they need to work at home removing any barriers of staff members purchasing their own equipment.
MEDILOGIK have an open recruitment policy with no barriers to local employment and will be happy to work in partnership with customers to ensure local social challenges to employment are not an issue.

Equal opportunity

MEDILOGIK are committed to embedding equal opportunities throughout our business. We are committed to equal opportunities for all staff and applicants. It is our policy that all employment decisions are based on merit and the legitimate business needs of
the organisation. MEDILOGIK does not discriminate on the basis of race, colour or nationality, ethnic
or national origins, sex, gender reassignment, sexual orientation, marital or civil partner status,
pregnancy or maternity, disability, religion or belief, age or any other ground on which it is or becomes unlawful to discriminate under the laws of England, Wales and Scotland (referred to as Protected Characteristics).
MEDILOGIK have an extensive policy on equal opportunities and its embedded in the staff handbook.

Wellbeing

MEDILOGIK is committed to the support of physical and mental health. The shift to full remote working brought many work-life balance benefits including increased time and opportunity for physical health improvement. Increased use has been made of remote working tools to increase interaction therefore reducing isolation.

All employees have access to equipment and a remote assessment to support them with their physical health.

MEDILOGIK has developed a culture that actively encourages employees to switch off their work communications outside of working hours.

Pricing

Price
£18,000 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@medilogik.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.