ATKINSRÉALIS UK LIMITED

Asset Management System

Industry leading solution to assist maintaining infrastructure assets through: asset inventory compilation, maintenance, condition assessment, life-cycle analysis, optimisation and intelligent data visualisation.

Features

• Inventory Management – Gather, classify and securely store asset data.
• Data Visualisation – Interactive visuals/mapping for various user roles.
• Asset Modelling – Predict asset performance and life expectancy.
• Works Programming – Develop, analyse and adjust forward works programmes.
• Condition Reporting – To support tactical or preventative maintenance approaches.
• Asset Investment Planning – Financial models supporting lifecycle investment decisions.
• Inspection Scheduling – Planning team workload to meet inspection requirements.

Benefits

• Consistent Asset Management through Operations, Tactical and Strategic Planning.
• Understand assets, their location, and current and future performance.
• Scenarios supporting short, medium and long term maintenance strategies.
• Robust investment planning through trusted data and insight.
• Reduce tactical maintenance through improved planning and decision making.
• Support from Industry-Leading Asset Management Experts and Engineers.
• Prioritise works in line with Asset Management Strategy.
• Communicate effectively with stakeholders through intelligent and interactive dashboards.

£15,000 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@atkinsrealis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

834961146280177

Contact

Martin Yeoman
+44 1372 75 2023
ccs@atkinsrealis.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Services are available through a modern web browser.
• System requirements:
  • A modern, standards compliant web browser
  • Internet access

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Within 1 working day during standard UK business hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support - available during 09:00 – 17:00 hours, Monday to Friday (not English Public Holidays). Incidents may be logged via the web, telephone or email during these times. Additionally, Incidents may be logged via email or the web outside of these hours, but they will not be progressed until the next working day. Software fixes will be progressed during these hours, and a release made available in line with the Customers Service Agreement. 7 days per week – see Standard Hours, the addition being able to log and receive responses to Incidents during the additional hours. Please note that we operate a Restoration of Service (RoS) approach to support on the additional days e.g. Saturday, Sunday and English public holidays – See below for RoS definition. 24/7 - see 7 days per week, the addition being able to log and receive responses on a 24/7 basis. Restoration of Service (RoS) – during extended hours of support the aim is to get the Customer operational as soon as possible. Software fixes will not be provided during the additional hours of support. Incidents remain the responsibility of the Technical Support team throughout the life cycle.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Data restoration and migration are not part of this service by default. Both of these options can be purchased separately. AtkinsRéalis is able to migrate existing client data into a new deployment. The price of this service is dependent upon the amount and variety of legacy data to be migrated and will be determined during a clarification exercise prior to the commissioning of any work.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: A standard database backup of the data will be made available to the client upon termination of the service.
• End-of-contract process: Once the contract has ended, we will perform a full database backup of the “data” schema of the database by default. The database backup is provided as a SQL Server BAK file. The buyer can then take this database backup file and use it to restore the data to an alternative environment of their choosing. If required we can also provide the data in other standard formats, this will be an additional cost option for the buyer to choose at contract end. The cost will be determined by the export format required and the volume of data to be exported.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile application for viewing dashboards and reports only.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The solution’s user interface is designed with accessibility in mind. With the exception of the mapping/GIS components where keyboard navigation is impractical, the user interface meets many of the Web Content Accessibility Guidelines (WCAG) 2.0 Level A and AA. We are committed to fully meet all WCAG Level A requirements during 2019.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: N/A
• API: No
• Customisation available: Yes
• Description of customisation: The software is pre-built to industry standards, however can be configured to the customer’s needs. The logic and assumptions within the tool can be altered by the user to model exactly as desired by the users. Multiple configuration sets can be saved.

Scaling

• Independence of resources: We use a Public Cloud platform that has been designed to support scaling to suit the customer base. Each on-boarded customer’s needs are assessed, and additional resources added to the platform at contract start as appropriate. Performance and capacity are monitored and adjusted as required to ensure appropriate levels of performance throughout the contract.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Deighton Associates Ltd, Copperleaf Technologies Inc.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export their data by using the in-built export function.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Microsoft Excel
  • ESRI Shapefile
  • Microsoft Access
  • KML
  • XML
• Data import formats: Other
• Other data import formats:
  • Microsoft Excel
  • Microsoft Access
  • Esri File Geodatabase
  • Esri Shapefile

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: DMZs in place to ensure separation between the web servers and backend application and database servers, plus separation between the Live and Dev environments. Connections between the various servers are locked down to the necessary minimum. Centralised identification and authentication is required (e.g. Active Directory domain). Servers only have necessary server roles activated. Access to the servers for authorised AtkinsRéalis staff is provided via a secure VPN.

Availability and resilience

• Guaranteed availability: Our service provides 99% uptime during the agreed hours of service.
• Approach to resilience: We utilise a Public Cloud environment built using the OnApp Cloud Management platform. It provides an environment that is: - Scalable through auto-scaling (up and out) - Highly available through automatic failover and full active-active High Availability. The system is deployed across a multi-node environment ensuring that node failures do not bring the system down, the cloud management platform continually balances load across nodes and moves running services across nodes when issues are detected.
• Outage reporting: Real-time server monitoring provides alerts to our Cloud providers when services have failed, these outages are then reported to our clients through the Technical Support helpdesk.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Users with administrative access are assigned an “Administrators” role. Only those users belonging to the “Administrators” role can access management interfaces.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register Quality Assurance Limited
• ISO/IEC 27001 accreditation date: 06/04/2024
• What the ISO/IEC 27001 doesn’t cover: Information handled within client specific secure environments that operate under more stringent security controls.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials and Cyber Essentials PLUS.
• Information security policies and processes: The Chief Executive Officer is ultimately accountable for data protection and privacy compliance. Our Project Performance and Risk Oversight function is responsible for creating and taking a strategic view of all areas of information governance, ownership and risk. This function supports and drives a Governance agenda across the organisation and provides the Governance and Ethics Committee, Executive Committee and CEO with the assurance that effective information governance controls and assurance are in place.; ; The office of the Chief Information Security Officer is responsible for developing and implementing our information security programme. The CISO reports directly to a member of the Executive Committee. ; ; Our annual Code of Conduct training is mandated to all staff and emphasises the importance of information security and data privacy. Additionally, on-line cyber security and data security training is mandated to staff as part of the on-boarding process, with annual refreshers.; ; AtkinsRéalis is committed to increasing alignment with and certification to ISO 27001 and we are in the process of expanding the scope of certification. ISO 27001 is a key element of our cyber security strategy, and it is our intention that the majority or all of the business will be certified by the end of 2025.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our change management process is invoked whenever a change to the system is required. A change management plan is created, including identification of risks and associated mitigation. Changes are implemented and tested in a development environment first. Before installing in the live environment, a rollback plan is formulated and any required downtime agreed. The changes are installed in live environment and checks performed to ascertain the change was successful. Where problems arise the rollback plan is initiated to restore the system to its previous state.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: None
• Protective monitoring type: Undisclosed
• Protective monitoring approach: AtkinsRéalis shall provide 24 / 7 / 365 monitoring of service availability and performance plus threshold monitoring to ensure potential problems are detected and addressed before they become critical.
• Incident management type: Supplier-defined controls
• Incident management approach: Severity1 - Constitutes Service loss, preventing system usage; Critically impacts activities of Authority that depend system use; Causes corruption of Authority Data. Severity2 - Prevents operation of particular sub-system; Could potentially adversely (majorly) impact Authority activities that depend on system use. No workaround available; Cause disruption to Authority - more than trivial but less severe Severity1 Severity3 - Reproducible, has adverse impact on the activities of Authority. Can be reduced to moderate adverse impact, if workaround available. Severity4 - Intermittent/ non-reproducible. Minor impact on End user service provision. Severity5 - Cosmetic flaw. Doesn’t undermine End User's confidence in displayed information.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients, but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. As a global organisation working on the world’s biggest Infrastructure, Transport and Energy programmes we always work to ensure that climate change is considered. Tailored commitments will be agreed through the buying process.; Sustainability is at the heart of AtkinsRéalis purpose - engineering a better future for our planet and its people. As an organisation we have signed up to the United Nations Framework Convention on Climate Change's (UNFCCC) Race to Zero global campaign and signed the Business Ambition for 1.5oC commitments. We have signed The Climate Pledge, working towards net zero by 2030 and are in the process of setting science-based targets. ; We support clients in safeguarding what we do today to enhance the environment and protect future generations from harm, this is fundamental to AtkinsRéalis’ sustainability policy and Sustainable Business Strategy. ; We have a series of approaches that we use through the delivery of our cloud projects, including:; • Considering whole life carbon when designing systems and assets to minimise carbon.; • Utilising a variety of tools (appropriate to the sector and client) to assess whole life carbon from embodied to in-life to end of life.; • Raising awareness about climate change to stakeholders of the projects to ensure clear understanding.

  Tackling economic inequality

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. Tailored commitments will be agreed through the buying process.; We are committed to creating a healthy future for communities and the wider economy. We do this through creating new businesses, jobs and skills and working with supply chain partners to create capacity and resilience.; We recognise some of the digital and cyber skills shortages facing the UK and are actively participating and promoting careers from school age children through to lifelong training. This is often delivered through STEM outreach schemes such as Governors for Schools programme and CyberFirst. This can include upskilling activities delivered by some of our highly skilled professionals ranging from interview and job preparation (e.g., CV support, Mock interviews) through to technical training (e.g., cyber security, digital skillset, STEM-based careers, supply chain engagement). We promote our full-time opportunities to priority groups based on the area of operation. (e.g., people living in regionally and nationally deprived areas /disabled people/ people who are underrepresented in the industry including Women, BAME, LGBT+ etc.).; We understand the opportunities a diverse supply chain can bring to complement our overall solution we are providing to our clients, such as innovation, improved productivity, novel or new technologies or niche skillsets. As a large organisation we have a large network of approved suppliers from diverse backgrounds including small and medium enterprises that we can utilise as required. These suppliers go through our due diligence process to ensure they meet our standards (i.e. around cyber security) and we are working with suppliers who share our values.

  Equal opportunity

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. Tailored commitments will be agreed through the buying process.; We have achieved the platinum standard on Cleared Assured Accreditation and are well positioned in its advocacy of ED&I practices. We are committed to creating an inclusive, collaborative culture for all of its employees and sub-contractors and feeding back value directly to our clients. ; AtkinsRéalis is a member of Inclusive Employers, a national network of businesses committed to building inclusive workplaces. Our processes have enabled us to create inclusive and diverse teams that will benefit clients with better performance, diversity of thinking and enhanced creativity. We are committed to cultivating a thriving diverse and inclusive work environment, where differences are valued and respected, and all staff are valued, supported, and treated fairly. ; Equal opportunity is fundamental to how AtkinsRéalis operates. From the moment a candidate applies to a vacancy of ours, we assess how we can best ensure equality. With this in mind, we are committed to ensuring that we select and recruit the best people for each role based on their ability to do the job, in line with the needs of the business, irrespective of the candidates’ gender identity, marital status, disability, sexual orientation, health, age, race, nationality, religion, employment status, or membership or non-membership of a trade union. We pursue this commitment by having clear and concise procedures and guidelines for HR and line managers to ensure policies are fully understood and implemented.

  Wellbeing

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. Tailored commitments will be agreed through the buying process.; We are passionately committed to changing the way we think about, and deal with mental/ physical health and wellbeing in the workplace. Without a happy, healthy, and energised team we wouldn’t be able to serve our clients in the innovative way we want to and make substantive change like cloud transformation possible. We live by our own values and ensure these are embedded in our delivery. When undertaking our work, we ensure all stakeholders have a safe and open dialogue to talk about health and wellbeing and access appropriate support. ; We consider ourselves long term partners with communities, upskilling people and enabling wellbeing benefits over the long term. This can include:; • Partnering with local groups and charities to invest in community wellbeing appropriate to the services being delivered. ; • Training our staff to deliver inclusive design in every piece of work to account for those with accessibility issues. ; • Designing with users'’ wellbeing in mind. (Implementing user centered design principles and co-designing with the stakeholders who will use cloud technology. ; • Engaging with stakeholders; to raise awareness to address specific wellbeing agendas, such as mental health.

Pricing

• Price: £15,000 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@atkinsrealis.com. Tell them what format you need. It will help if you say what assistive technology you use.