ARRIBATEC UK LTD

Cloud Migration Support Services from Unit4 ERP Global Service Partner-of-the-Year

Arribatec is a Unit4 Elite Partner and an expert provider of cloud migration support services for Unit4 ERP (ERPx, Agresso) encompassing: planning, preparation and review of all customisations, setup, migration, testing, training, transition and ongoing support. Services are provided to industry standards including ITIL, ISO9001, Prince2.

Features

• Comprehensive planning service for seamless transition to the cloud
• Configuration service to ensure deployment of optimal cloud platform
• Customisations review and remediation for cloud readiness
• Full testing services for proving and assuring cloud solution
• Training services for all users, including desktop to web migration.
• Full support before, during and after migration
• Consultants work closely with in-house resource for effective knowledge transfer
• Ongoing support services following transition including regular service review
• Large experienced team with proven and extensive track record
• Unit4 accredited consultants from a Unit4 Approved Partner

Benefits

• Cost effective solution from a Unit4 Global Partner-of-the-Year
• Seamless timely transition from in-house or cloud to cloud
• Robust, secure and scalable cloud based solution
• Trained and knowledgeable in-house team
• Maintenance of data integrity through the transition process
• Controlled, planned transition minimising business disruption
• Efficient services from an experienced team
• High quality, dependable and independent advice
• Large flexible, scalable consultancy team experienced in all Unit4/Agresso modules
• Peace of mind

£525 to £1,500 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.uk@arribatec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

835111088089455

Contact

Allan Burrows
0333 444 1005
info.uk@arribatec.com

Planning

• Planning service: Yes
• How the planning service works: Moving systems from in-house to a hosted environment can be a daunting experience. ; ; Our experienced consultancy team will support and guide you through the process, and will work with you to put together a structured and achievable transition plan.; ; Key to the process will be developing a clear understanding of your requirements from which we will be able to work with you to (a) design the solution to meet your needs; (b) build the solution for you to prove and test and (c) determine the migration tasks and timetable necessary for a successful transition. Encompassed within this will be the necessary training and knowledge transfer to ensure your team is prepared for the transition and ready to provide support to your users.; ; Based on Arribatec’s proven ISIM implementation methodology, we will help you to construct an achievable and deliverable transition plan covering:; - Initiation activities; - Analysis & design; - Build & Prove; - Acceptance Testing; - Live implementation
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Unit4 ERP
  • Unit4 ERPx
  • Unit4 Agresso

Training

• Training service provided: Yes
• How the training service works: Training will be provided tailored to fit your specific requirements and will be determined as part of the overall transition planning process.; We provide training services encompassing all aspects of the Unit4 ERP (ERPx, Agresso) software covering application, technical and systems administration and in particular for users moving from Desktop to the web. Training can be delivered in a number of ways from floor-walking or one-off one-to-one coaching through lecture theatre-style presentations to formal hands-on classroom training. We can provide 'train-the-trainer' training if you wish to deliver training yourselves.; We have a number of standard training courses (Excelerator is particularly popular) or we can create bespoke training just for your organisation.; Delivery can be through a number of media: physical or web based documentation (user guides, quickcards and so on); web-based videos and tutorials; presentations; workbooks and exercises.; If you want a formal approach, and an independent view of your needs, training scope can be determined through a Training Needs Analysis and subsequent development of a Training Strategy. Alternatively, if you already know who needs training in what, just let us know and we'll create the appropriate programme.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Unit4 ERP
  • Unit4 ERPx
  • Unit4 Agresso

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Migrating to the cloud is a straight forward process under Arribatec's expert guidance. Once we understand your requirements, we will work with you to establish and setup your cloud platform and put in place a transition plan to move your data and users to this new platform. We offer a fully managed Data Migration Service starting with the Data Migration Strategy which will define the rules and processes for migrating from your existing, legacy or other business systems. We can manage the complete data migration process from data extraction, through transformation to load and validation in a test environment before managing the live deployment. We also offer full training services for your users, to cover new functionality and modules and especially those Desktop users that are moving to be web users. Based on a Needs Analysis we will define and agree with you a Training Strategy based on a variety of training methods ranging from floorwalking and one-to-one coaching through lecture theatre presentations to formal hands-on classroom training. Training materials include interactive web-based videos, quick cards, user guides or other materials as agreed.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Unit4 ERP
  • Unit4 ERPx
  • Unit4 Agresso

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We would recommend that all projects are progressed under Arribatec's ISIM methodology which sets out a structured approach based on a series of checkpoints and gateways. At all stages of the process there are opportunities for review and acceptance and each stage should be formally approved and signed-off prior to progressing to the next stage. As a minimum we would expect the buyer to undertake formal and full acceptance testing of any new system/platform prior to live implementation. This acceptance testing should be be against an agreed Strategy and use recognised testing standards - Arribatec's testing methodology is based on IEEE 829-2008. Any such acceptance testing should also include appropriate performance testing to confirm the new solution will deliver to acceptable standards.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Please see our separate entries in respect of: ; (a) Application support services, and ; (b) Technical Managed Services

Service scope

• Service constraints: Standard support hours are Monday to Friday, 9:00 to 17:30 (excluding public holidays). Consultancy and Project Management services can be provided on site or remotely. Service Desk support services are usually provided remotely but visits to site can be arranged. Please see our separate entries in respect of: (a) Support Service Desk, and (b) Technical Managed Services

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Please see our Unit4 ERP (ERPx, Agresso) Support Desk Service entry for more details of this service.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: N/A
• Support levels: Please see our separate entries in respect of: ; (a) Application support services, and ; (b) Technical Managed Services

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO9001

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Arribatec has an environmental policy geared towards minimising our environmental impact. We have an Environmental Management System and are working towards a goal of being carbon neutral by 2030. Progress towards this, and other ESG goals, is reported each year as part of our Annual Report. We have ensured that all our data centres have green electricity; certificates and that the suppliers are chosen based on their environmental performance. ; Our environmental policy also includes such activities as recycling material wherever possible, and an increasing effort to minimise travel. We have a goal of re-using or recycling all electronic waste by 2026 and our progress towards this is measured in our environmental management system.; We have significantly reduced our business travel over recent years, taking advantage of remote working technologies to allow us to do this. Our UK head office is notable for its many eco-friendly credentials including solar and photovoltaic panels on the roof, and ground source heat pumps to supply natural heating. We support the cycle to work scheme which is utilised by head office staff in travel to and from our head office.; ; Furthermore, he nature of our work in automating and increasing the efficiency of transaction processing, and moving processes to the cloud where possible, has a naturally beneficial environmental impact.; ; We publish an annual ESG report, which is available on request or via our website, which also contains details of our ESG commitment and our on-going ESG activities including climate change.

  Covid-19 recovery

  As a business, we weathered the Covid 19 epidemic well, and are proud that we were able to continue business without any furloughing or loss of staff. The rapid deployment of new ways of working allowed us to continue to service our customers’ needs. We instigated a number of measures around social distancing and remote working which allowed us to operate effectively during the pandemic and which will continue to allow us to operate effectively through Covid-19 recovery. We anticipate that the effectiveness of these measures will leave us well placed to create further employment opportunities in the high growth technology sector in which we operate. We also work with various service providers to offer physical and mental health support services to those who need it and regularly incorporate discussion of well-being issues in company meetings.

  Tackling economic inequality

  We are proud to have supported, and we continue to support, sub-contractors in the growth of their businesses through both financial assistance and collaborative working. This includes assistance to small business start-ups, and close collaboration with partners, to develop lower cost/higher quality solutions and boost mutual growth. Scalable and future-proofed technologies and solutions are integral to what we do.; As an operator in a high growth technology sector we have, over many years, provided, and will continue to provide, significant investment in support and training in technology to both our customers and our own staff including towards a number of recognised accreditations. Identification of skills gaps, and plans to address these, are frequent features of our work.; We hold Cyber Security accreditations which include plans for the identification and management of cyber security risks. Cyber security briefings are a regular part of information sharing sessions in the company. Parts of our business have and maintain special expertise in cyber security, and their services are offered to our customers to help them build resilience.

  Equal opportunity

  Arribatec has an Equal Opportunities Policy which states our firm belief in equality, diversity and respect for all, including those with a disability. It is our policy that all employment decisions are based on merit and the legitimate business needs of the organisation. Arribatec recognises the value of an inclusive environment in which people from differing backgrounds and experiences are encouraged to offer fresh ideas and perspectives. We monitor our workforce diversity (with 29 different nationalities currently represented in the group), and our age and gender balance, including salary ratios. We undertake succession planning, monitor and respond to employee satisfaction across a range of measures, and undertake personal development planning for all staff. Our intention is to enable all our staff to work in an environment which allows them to fulfil their potential without fear of discrimination, harassment or victimisation; We publish an annual ESG report, which is available on request, or via our website, which also contains details of our ESG commitment and our on-going ESG activities including Equal Opportunities.

  Wellbeing

  Arribatec aims to be a supportive and flexible employer and has supported staff through difficult periods in terms of both mental and physical health. We include regular presentations on the subject of mental and physical well-being in our company meetings and offer training and support in these areas. We have a range of services available to staff through our healthcare and pension providers. We run periodic team building exercises with the aim of supporting staff to support each other. ; We also engage in various community-based activities to support the communities in which we work. This includes volunteering and fundraising activities, some of which are undertaken jointly with our customers, and we have a regular programme of social events.; We publish an annual ESG report, which is available on request or via our website, which also contains details of our ESG commitment and our on-going ESG activities including on employee wellbeing.

Pricing

• Price: £525 to £1,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.uk@arribatec.com. Tell them what format you need. It will help if you say what assistive technology you use.