CGI

Target Operating Model, People and Organisation Change Management

CGI uses a tried and tested approach to developing TOM strategies and roadmaps for our clients. We examine their operating models to reinvent traditional service delivery approaches, helping to regain market share and drive profitability.
We help to design tailored, unique strategies based upon a holistic view of their needs.

Features

  • Leveraging the ‘business value framework’ to Engage, Discover, Analyse, Strategize
  • Consultation with client stakeholders to understand business drivers, challenges, vision
  • Executive strategy document including mutual contribution to details and viewpoints
  • Design and delivery of your digital strategy and functional setup
  • Addressing customer-centric culture and employee engagement
  • Clear strategic roadmap of key initiatives/programmes to follow
  • Upskilling, training and rightsizing
  • Private Sector: Oil, Gas, Energy, Utilities, Insurance, Finance, Manufacturing, Media
  • Public Sector: Justice, Defence, Environment, Agriculture, Education, Transport, Environment
  • Agencies: Space, Intelligence, Tribunals, Policing, Prosecution, Prisons, Courts, Probation

Benefits

  • Building justification for digital transformation, linking business drivers with IT
  • Delivering a clear strategic roadmap of initiatives and programmes
  • Accelerating an understanding of focus areas, across business units
  • Increased business agility and efficiencies
  • Positioning business for future emerging markets and technologies
  • Identifying and developing talent and skills required for digital transformation
  • Providing a sustained reduction in Total Cost of Ownership (TCO)
  • Mitigating the risk of deployment, migration and ongoing support
  • Optimization of internal operations and existing investments
  • Vendor agnostic approach to service-solutions with industry best practices

Pricing

£503 to £1,570 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 3 5 3 9 5 2 3 6 6 3 4 9 1 9

Contact

CGI CCS Frameworks Team
Telephone: 08450707765
Email: uk.gen.ccsframeworks@cgi.com

Planning

Planning service
Yes
How the planning service works
CGI helps clients to design the Operating Model needed to govern, implement and manage digital transformation initiatives, defining Centre of Excellence organisation structures and delivering lighthouse projects as required. Through other CGI service offerings available via G-Cloud, we can support clients to define the ITSM tooling needed to manage digital services and design the service model to enable effective management of these services.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
CGI is authorised to provide ITIL training and examination for client staff involved in the implementation and management of cloud software and hosting services. Additionally we can offer bespoke on-the-job coaching and mentoring for client IT Service Management staff who need further development to adapt to the implementation and management of cloud software and hosting services, including how to adapt working practices when managing cloud suppliers rather than traditional Managed Service Providers (MSPs).
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
CGI helps clients to design the Operating Model needed to govern, implement and manage cloud hosting and software services, defining Cloud Centre of Excellence organisation structures and delivering lighthouse projects as required. Through other CGI service offerings available via G-Cloud, we can support clients to define the ITSM tooling needed to manage cloud services and design the service model to enable effective management of cloud services.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
CGI has a broad portfolio of services available through the Digital Marketplace that support cloud services for clients. These include user management, service management, design, migration, provisioning, orchestration, helpdesk support from our unique 5* (five-star) service centre accredited by the Service Desk institute (SDI). We can provide these services as a fully managed service or as an addition to your in-house capability. We can manage the services on your behalf or augment your retained team with skilled and experienced professionals to give you the additional strength you need to address your business challenges.

Service scope

Service constraints
No constraints. CGI can support clients on-site or remotely, and across a range of security classifications including Above Secret with suitably cleared professionals.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
This service does not provide technical support. Please see other CGI services such as Service Desk as a Service for this.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Intertek Certification Limited
ISO/IEC 27001 accreditation date
0704/2021
What the ISO/IEC 27001 doesn’t cover
Nothing. The certification covers "The provision of outsourcing, project and consultancy services including development and delivery activities plus the management of people, technologies and physical security in accordance with the Statement of Applicability version 6, dated 24th August 2020."
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Tackling economic inequality

Tackling economic inequality

At CGI we encourage diversity in our workplace and inclusivity at work is one of our priorities.

We commit to:
- Continuing to measure and reduce our Gender and Ethnicity Pay Gap
- Publishing our disability metrics
- Inclusive and accessible recruitment practices
- Investing in training and progression

CGI are proud of the progression with our Gender pay gap figures. While our ethnicity pay gap is relatively small, we know that a higher representation of minority ethnic employees at senior levels will reduce it further. This is now one of our main objectives. We recently updated our systems, enabling our members to declare whether they consider themselves to have a disability. We will publish this data through the Voluntary Reporting Framework.

We will invite all employment applicants to complete a Clear Talents profile, an easy-to-use tool that helps us to treat candidates fairly; accommodating any requirements they may have. We revisit Clear Talents once candidates join to identify potential further adjustments to their working environment, providing Disability Passports if a long-term adjustment is required. We will promote our vacancies with specialist business communities including networking hub for LGBT+ professionals, myGWork, and disability job board, Evenbreak.

CGI invests in a minimum of two weeks training and personal development each year for every member. Using Academia, our platform of comprehensive learning content and tools, members can follow various learning pathways leading to certified qualifications.

We will report our mean and median percentage pay gaps annually and provide confirmation of publishing of disability metrics via the Voluntary Reporting Framework annually.

We do not tolerate modern slavery in any part of our business or supply chains. This is reflected in our published Modern Slavery Statements.

Our reporting commitments, both contractual, statutory and voluntary will deliver significant transparency against our Equal Opportunity responsibilities
Equal opportunity

Equal opportunity

CGI is committed to ensuring careers in STEM are accessible for all. We will continue to provide a range of new employment and training opportunities which include professional, graduate and apprenticeships. To create new skills in the IT industry, we offer a range of IT-based apprenticeships and partner with various university training partners to deliver our Technology Industry Gold accredited Degree Apprenticeships.

We proudly support social enterprises FastFutures and Bounceback, providing mentoring, CV writing and interview skills to young people and prison leavers, enabling them to become work-ready. CGI’s EmployABILITY programme helps underrepresented students to build skills needed to pursue a successful career in STEM, through mentoring provided by our members.

CGI is supporting the Government’s priority to grow and diversify supply chains by working with a variety of partners. The majority of the 1,600 suppliers we use to support the delivery of services to our clients are UK based organisations, with over 600 Small and Medium Enterprises (SMEs). We are a Member of the Business Disability Forum and are signatories of the Prompt Payment Code.

We select our suppliers based on not just technical merit and capability but also alignment with our vision and goals. Our procurement process develops a deep understanding of each new supplier through a materiality rating checklist. All our preferred suppliers are audited against these checks annually, and actions are taken if a supplier’s rating drops.

Throughout our engagements, any change control will include a check on potential inclusion of SME, Social Enterprises or new businesses. This will include advertising opportunities on Contract Finder. We also welcome input from our clients, as they are often approached directly and have valuable insight in supplier offerings.

For transparency we will report on the number, value and proportion of contract spend being undertaken by SMEs and Social Enterprises.
Wellbeing

Wellbeing

At CGI, we are proud to care about our members. However, wellbeing isn’t an issue exclusively concerning our business; we are equally committed to supporting the wellbeing of the communities in which we operate too. We achieve this by:
- Training our members in Mental Health First Aid
- Extending health and wellbeing initiatives with our clients and suppliers
- Collaboratively identifying initiatives to support local communities

CGI are a signatory of the 'UK-wide Mental Health at Work Commitment' curated by the mental health charity 'Mind'. We will continue to invest in training to expand upon our 300 plus UK members who are already certified Mental Health First Aiders (MHFAs). These certified members have developed a strong support network for their colleagues. To supplement this and drive the integration of best practice for physical and mental health, we will provide all our members with access to ‘Oxygen’, our online wellbeing centre of expertise.

We will invite our clients; suppliers and communities to participate in our health and wellbeing initiatives, such as our ‘MoveSpring’ step challenge (measuring steps taken) and delivering tree planting and canal restoration days to local communities.

CGI provide all our members with at least one day’s volunteering to support local initiatives or charities, making a significant difference to the communities in which we live and work.

We will work collaboratively with our clients and suppliers to identify opportunities to support local communities. An example of our commitment to wellbeing in the community is the way in which we support and sponsor local community groups and sports clubs nominated by our members. Over the last year we have sponsored kits for more than 500 different clubs and groups.

Pricing

Price
£503 to £1,570 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.