| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £1,875.00 |
CTL REALISATIONS LTD
Cloudhouse Guardian Select Services
Guardian Select Services aims to provide comprehensive support and maintenance for Guardian customers, ensuring optimal performance and reliability. It includes a variety of activities that can be tailored to meet the specific needs of each customer. These
activities range from adding nodes and CIS Benchmarks to training and upskilling sessions.
Features
- Increased End User Experience
- Security cleared staff available
- Can be delivered remotely
- Scalable delivery service
- Cost Efficient Support Model
- Leveraging GSS for Strategic Value
Benefits
- Addition of Nodes, Users, Connection Managers & Appliances
- Implementation of CIS Benchmarks
- Config changes for files, policy creation and scripting
- Integration with AD, Slack, Jira, SNOW, Email, Syslog
- Training, Introduction to Guardian and Guardian Admin
- Feature Upgrades - Twice Yearly Guardian Feature Upgrades
- Annual System Health Check
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at management@cloudhouse.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
8 3 5 4 8 6 0 0 8 5 3 2 5 9 9
Contact
CTL REALISATIONS LTD
Nelem Kumari
Telephone: +44 (0)7801 323 540
Email: management@cloudhouse.com
About the service
- Service categories
-
- Cloud Support Services
- Ongoing Support
- Product support capabilities
- Product support capabilities
- Logging and management of incidents
- Logging and management of incidents
- End user training coordination
- End user training coordination
- Product support capabilities
- Ongoing Support
- Cloud Support Services
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Yes
- Support response times
- Same day
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Cloudhouse will use commercially reasonable efforts to achieve a Response Time of 1 business day. The initial response is an e-mail acknowledgement by Cloudhouse of the request for GSS by Customer’s designated contacts.
The expected timescale for the delivery of the GSS will be discussed and agreed between the parties. Cloudhouse will use commercially reasonable efforts to achieve delivery of the GSS in accordance
with the agreed timescales.
Supplier type
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Government Digital and Data Roles
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- ISO 9001 certification accredited by
- BSI Assurance UK Limited
- ISO 9001 accreditation date
- Saturday 22 March 2025
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber Essentials Certificate Number
- Provided
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at management@cloudhouse.com.
Tell them what format you need. It will help if you say what assistive technology you use.