CDW LIMITED

CDW Automation Anywhere Cloud - Agentic Process Automation System

Automation Anywhere provides a single, AI-powered agentic process automation system, accelerating transformation with flexible cloud-native Automation & AI products. Think of our APA System as AI's brainpower with automation's muscle, integrating agentic AI agents, machine learning, process orchestration, RPA, APIs, and natural language interfaces with public sector-ready governance and security.

Features

• Agentic process automation platform unifying AI, RPA, orchestration, governance.
• Cloud-native architecture supports resilient deployment across public-sector estates.
• AI Agent studio builds AI agents using reusable skills, prompts.
• Process reasoning engine applies GenAI Process Models for decisions.
• Document automation extracts, classifies, validates content with Artificial Intelligence.
• Process Discovery identifies opportunities, variants, bottlenecks, automation candidates quickly.
• Automation co-pilot enables natural language assistance within business-friendly interfaces.
• Co-pilot with AWS-Q connects enterprise LLMs via secure connectors.
• APIs and RPA integrate with HR, Finance, Patient Admin systems

Benefits

• Accelerates ROI tracking through dashboards measuring automation value continuously.
• Improves trust & security using Responsible AI and AI Guardrails.
• Enables autonomous enterprise operations with seamless scalability and resilience.
• Reduces manual effort via robotic process automation across end-to-end workflows.
• Enhances clinical throughput by automating Clinical Services administration tasks.
• Streamlines Patient Admin processes with integrated AI agents handling requests.
• Strengthens governance using CoE Manager controls, auditability, policy enforcement.
• Improves interoperability by connecting applications through APIs and integration.
• Speeds adoption using flexible model, pre-built solutions, guided templates.,

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

835559348726219

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
  • Robotic process automation
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: AAI will provide the Services in accordance with its then-current uptime availability standards established by the Service Level Agreement (“SLA”) which is available at https://www.automationanywhere.com/uptime-availability-SLA
• System requirements:
  • Device software and hardware requirements can be found at:
  • https://docs.automationanywhere.com

User support

• Email or online ticketing support: Yes
• Support response times: Our award-winning team delivers deep technical expertise to serve you, wherever you operate in the world. Choose from flexible tiers designed so you get exactly the support you need. https://www.automationanywhere.com/customer-support
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: "We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.; ; To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.; ; Our website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.; ; Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments."
• Onsite support: Yes
• Support levels: Our award-winning team delivers deep technical expertise to serve you, wherever you operate in the world. Choose from flexible tiers designed so you get exactly the support you need. https://www.automationanywhere.com/customer-support A Technical Account Manager (TAM) is provided for premium support customers at Gold tier and above.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Automation Anywhere provides a comprehensive training plan for new organizations adopting its software, ensuring that users are equipped with the necessary skills and knowledge to effectively utilize the platform. The training plan typically includes the following components: * Role-Specific Training Paths: Tailored training paths are designed to address the unique needs of different roles within the organization, such as developers, administrators, business analysts, and end-users. This ensures that each participant receives relevant training aligned with their responsibilities. * Online Training: Training sessions are offered online via Automation Anywhere University. Online courses allow for self-paced learning. Certification Tracks: Automation Anywhere offers certification tracks to validate participants' proficiency in using the platform. Certifications are available for different skill levels, including Beginner, Advanced, and Master certifications, providing a structured learning path. * Continuous Learning and Updates: As RPA technology evolves, the training program is regularly updated to reflect the latest advancements and features. This ensures that participants stay current with industry trends and best practices. * Access to Resources: Participants have access to a wealth of resources, including training videos, documentation (docs.automationanywhere.com), and community forums, to support their learning journey and provide ongoing assistance. Please refer to https://pathfinder.automationanywhere.com/university for more information.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Automation 360 Cloud includes mechanisms to ensure that all relevant data can be extracted in a suitable format when the contract ends. Key capabilities include: Data Export Tools: Administrators can export bot definitions, audit logs, execution history, credential configurations, and user roles in standard formats such as JSON and CSV. Bot Migration Utility: Automation Anywhere provides tools to package and export bots, reusable components, and associated metadata. Open APIs: The platform offers RESTful APIs that allow programmatic access to bot data, execution logs, and system configurations - enabling seamless integration with external systems or migration utilities. Version Control and Backup: Bots and assets are versioned and can be backed up regularly, ensuring that historical data and configurations are preserved and portable. Documentation and Support: Detailed documentation is available to guide administrators through the data extraction and migration process, including best practices for extraction. Compliance and Governance: All exported data maintains encryption and audit integrity, supporting GDPR and NHS data governance requirements during transition. Automation 360 emphasizes that the primary storage of business data remains within the customer's environment. The cloud is utilized primarily for processing purposes, and data is retained in the cloud only for the duration of the process.
• End-of-contract process: Upon termination or expiration of this IAA (located at https://www.automationanywhere.com/legal/intelligent-automation-agreement), Customer will cease all use of Software provided hereunder and return, or destroy upon AAI’s request, all copies of any part of the Software then in Customer’s possession or under Customer’s control. The terms in Sections/Articles 2.2, 2.4, 3.3, 4, 5, 9-11, 13, 14, and 17 will survive any termination or expiration of this IAA.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Orchestration and administration capabilities are available via mobile service - full features and functionality are available via desktop service.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The Automation 360 Cloud Service Status site displays real-time operational status, historical operational status, maintenance information, and incident history for all Automation 360 Cloud services worldwide, across all hosting regions: https://www.automationanywhere.com/legal/uptime-availability-sla
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: "We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.; ; To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.; ; Our website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.; ; Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments."
• API: Yes
• What users can and can't do using the API: Automation Anywhere Cloud Control Room APIs enable users and external systems to authenticate, manage users and devices, trigger automations, retrieve audit data, and orchestrate bot execution. Setup begins with the Authentication API, which generates a token required for all subsequent API calls. Once authenticated, users can interact with modules such as Audit, Device, Trigger, API Task Execution, Policy Management, and AI Agent Studio APIs to configure or operate Control Room services. Through the APIs, users can make changes including creating or deleting scheduled automations (for supported versions), mapping triggers, managing work queues (for supported WLM API versions), generating API task execution URLs, updating policies, and managing device or model connections. Further information is available at: docs.automationanywhere.com
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Each customer's Automation 360 environment is deployed using application load balancing across highly available public Cloud infrastructure services. The infrastructure services support both microservices running on Docker containers in Kubernetes clusters and datastores (database, cache, logging, file system, storage) supporting HA across multiple zones within a region. Both Amazon Web Services (AWS) and Google Cloud Platform (GCP) public clouds are used.

Analytics

• Service usage metrics: Yes
• Metrics types: The Automation 360 Cloud Service Status site displays real-time operational status, historical operational status, maintenance information, and incident history for all Automation 360 Cloud services worldwide, across all hosting regions: https://www.automationanywhere.com/legal/uptime-availability-sla
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Automation Anywhere

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Automation 360 Cloud includes mechanisms to ensure that all relevant data can be extracted in a suitable format. Administrators can export bot definitions, audit logs, execution history, credential configurations, and user roles in standard formats such as JSON and CSV. Automation Anywhere also provides tools to package and export bots, reusable components, and associated metadata. The platform offers RESTful APIs that allow programmatic access to bot data, execution logs, and system configurations - enabling seamless integration with external systems or migration utilities.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Automation 360 is deployed across 16 global data centers with >99.9% SLA and 4-hour RTO/RPO disaster recovery guarantees. Service status and history can be found at: https://status.automationanywhere.digital/
• Approach to resilience: Automation 360 Cloud uses a multi-layered security architecture designed for enterprise-grade protection, regulatory compliance, and operational resilience. It applies Zero Trust and least‑privilege principles across all components, supported by fine‑grained role‑based access control (RBAC) to limit access to bots, data, and system functions. A centralized Credential Vault secures all credentials with encryption in transit and at rest, while all communication—including bot execution and API traffic—is protected using TLS 1.2+ over HTTPS and WSS. Comprehensive audit logging provides immutable, read‑only trails that bind user identities to every action. Control Room–enforced versioning and change management ensure consistent governance of bots and Bot Runners. Automation Anywhere maintains an extensive set of compliance certifications, including SOC 1 Type 2, SOC 2 Type 2, ISO 27001, ISO 22301, GDPR‑aligned privacy controls, HITRUST for healthcare compliance, and UK Cyber Essentials. These certifications can be downloaded securely from the Automation Anywhere Compliance Portal. The platform’s global architecture spans 16 data centers, offering a >99.9% SLA and 4‑hour RTO/RPO disaster‑recovery guarantees. Integration with enterprise security tools—firewalls, IDS/IPS, anti‑malware, and external log servers—further strengthens protection. A DevSecOps approach embeds secure coding, vulnerability scanning, and static analysis throughout development.
• Outage reporting: Users can access public dashboards for service reports, found at: https://status.automationanywhere.digital/ The primary channel for communicating the timing of Cloud status and maintenance windows, or outages, is the Automation 360 Cloud Service Status site. You can subscribe to this website and receive updates.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: "Username and Password: Standard authentication using a username and password combination.; ; Two-Factor Authentication: As an administrator, you can set up 2FA so that the users can validate their identity when logging in to the Control Room using both their user credentials and a second authentication factor.; ; Single Sign-On (SSO): Allows users to access multiple services and systems with one set of credentials, managed through Identity Providers (IdPs) like Okta.; ; Active Directory Integration: Seamless integration with Microsoft Azure Active-Directory using LDAP and Kerberos for authentication.; ; SAML (Security Assertion Markup Language): A standard protocol used for SSO processes with public identity providers"
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: "Certifications: Automation Anywhere holds certifications such as SOC 2, ISO 27001, and HITRUST, demonstrating adherence to rigorous security and compliance standards. Customers can now access the various summary reports and certifications on the Compliance Portal (https://www.automationanywhere.com/compliance-portal) under NDA.; ; Security Breach Response: In the event of a security breach, a dedicated disaster response team communicates with the customer, gathering information and responding Without undue delay, within 72 hours or as required by the applicable law . The platform's security measures and incident response protocols are designed to quickly address and mitigate any breach including escalation protocols as required.; ; Data Segregation: Automation Anywhere applications use a unique tenant ID to ensure that data access is logically segregated by tenant. No data processing or storage operations can expose the data of one customer to another customer. Each customer's environment is isolated, ensuring data privacy and security.; ; Protection from Cyber-Attacks: The platform employs industry-standard security measures to protect against external cyber-attacks. This includes encryption (AES 256 at rest, TLS in transit), web application firewalls, and role-based access control (RBAC). Systems are monitored 24/7, and compliance with standards such as SOC 2, ISO 27001, and HITRUST is maintained."
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: "Automation Anywhere maintains a comprehensive asset and configuration management framework aligned with ISO 27001 standards (certificate attached). Our Asset Management Policy governs the identification, tracking, and lifecycle management of organizational assets—including physical infrastructure, software, data, and intellectual property—with defined roles, responsibilities, and safeguards to ensure accountability and protection.; ; From a product perspective, configuration and system settings for core platform components (servers, endpoints, APIs, and integrations) are documented and centrally managed through the Control Room. This includes bot files, component locations, connections, and credential management.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: "Automation Anywhere conducts regular security assessments and penetration testing to ensure the security and integrity of its platform and internal network. Our recent penetration assessment test is performed by SISA, a CREST Accredited provider. ; ; These activities help identify vulnerabilities and ensure that security controls are effective. The platform's security practices include vulnerability scanning, penetration testing, and risk analysis, which are performed periodically to detect and remediate any potential security threats. ; ; Security Testing is part of Software Development Lifecycle right from secure design to secure testing. Penetration Tests are also conducted internally on quarterly basis and annually by third party. "
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: "Automation Anywhere operates a formal vulnerability and patch management process that covers servers, endpoints, and supporting code. This process includes regular vulnerability scanning, assessment, and prioritization of patches based on severity.; ; The vulnerability management process includes the use of specialized tools to detect vulnerabilities in open source and third-party libraries, with regular penetration tests conducted to monitor and address security issues.; ; Further information on our Security/Technical and Organizational Measures (TOMs) can be found at: https://www.automationanywhere.com/legal/intelligent-automation-agreement"
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: "Certifications: Automation Anywhere holds certifications such as SOC 2, ISO 27001, and HITRUST, demonstrating adherence to rigorous security and compliance standards for common events. Customers can now access the various summary reports and certifications on the Compliance Portal (https://www.automationanywhere.com/compliance-portal) under NDA.; ; Security Breach Response: In the event of a security breach, a dedicated disaster response team communicates with the customer, gathering information and responding without undue delay, within 72 hours or as required by the applicable law . ; ; Users can quickly report incidents through the dedicated customer support portal, which will be escalated to the dedicated disaster response team."
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: With Community Edition, students and developers can explore the benefits of our Automation 360 cloud platform at no charge. - Access state-of-the art enterprise-class technology - Instant-on ease of use with drag-and-drop simplicity - Build bots at any skill level - Step-by-step in-product learning For restrictions/limitations please see: https://www.automationanywhere.com/products/enterprise/community-edition
• Link to free trial: https://www.automationanywhere.com/products/enterprise/community-edition

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 2.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Tuesday 15 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Friday 14 July 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Worldpay
• PCI DSS accreditation date: Tuesday 11 March 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 589cb06d-71a8-43f6-81a1-eda062104f56
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 4f861f6b-f0f0-44fa-a807-6049b0d9bfdc
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.