CACI UK Ltd

Cygnum Workforce Management and Resource Planning

Cygnum is an innovative, intelligent digital solution that adapts to your changing needs. Delivering workforce management, case management and financial management in a single joined up solution, Cygnum helps to maximise efficiency and minimise costs. Empower your organisation to work smarter, improve services, reduce risk and be ready for change.

Features

• Sophisticated multi-resource scheduling including optimisation and digital wallchart view
• Implement casework and process with digital forms, contact and workflow
• User definable business rules to model triggers, actions and outcomes
• Manage financial planning, timesheets, expenses, pay & billing
• Utilise a scalable, highly performant and extensible single data source
• Report on live operational data with interactive dashboards and drilldown
• Use standard browsers on multi-devices for web and portal access
• Cygnum Mobile app accessing functionality in the field and offline
• Integrate with third-party systems using Open APIs and RESTful web-services
• Secure access including 2FA, single sign-on, and role-based authorisation

Benefits

• Reduce time on workforce scheduling and increase operational efficiency
• Ensure business processes are followed, delivering high quality output
• Easily model software to reflect specific or localised business practice
• Have assurance that your numbers are matching operational reality
• Single version of the truth for all operational data
• Make business decisions based on real-time data insight and analysis
• Access and use the system easily and intuitively
• View and capture data wherever you go regardless of signal
• Easily fit Cygnum into your IT landscape and share data
• Rest assured that your data is secure and accessed correctly

£66,332 an instance

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digital.marketplace@caci.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

835584081922913

Contact

CACI Digital Marketplace Sales Team
0207 602 6000
digital.marketplace@caci.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None, other than internet access. Planned maintenance is carried out with the client's knowledge at a time to ensure no or minimal disruption to the client's service.
• System requirements:
  • Web application: HTML5 web browser and connection to internet.
  • Mobile application: Android or iOS device and connection to internet.
  • For inTOUCH application: Android device and connection to the internet.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Questions can be submitted online at any time through CACI's support ticketing system. CACI application and technical support are available to respond 09:00 to 17:30 Monday to Friday, and at other times by special arrangement.; ; Whilst CACI will always endeavour to respond to questions as soon as practicable, specific SLAs for response times are as follows:; ; Priority 0: Loss of service: 15 minutes; Priority 1: Service failure with no workaround: 30 minutes; Priority 2: Service failure with practicable workaround: 48 hours; Priority 3: Application fault with minor impact, or general query: 4 weeks
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Clients can chat with a Customer Care Consultant if they have access to Microsoft Teams.
• Web chat accessibility testing: Microsoft publish compliance information regarding Teams and other products' compatibility with assistive technology here: https://cloudblogs.microsoft.com/industry-blog/government/2018/09/11/accessibility-conformance-reports/; ; CACI has not conducted any testing of Teams or other Microsoft products with assistive technology.
• Onsite support: Yes, at extra cost
• Support levels: CACI's standard support level, included in our pricing, provides a full solution support desk operated by CACI's Customer Care Team 09:00 to 17:30 Monday to Friday excluding bank holidays. ; ; Our standard SLA for fault resolution is:; ; Priority 0: Loss of service: 15 minutes response, 4 hour resolution; Priority 1: Service failure with no workaround: 30 minutes response, 10 working day resolution; Priority 2: Service failure with practicable workaround: 48 hours response, 8 week resolution; Priority 3: Application fault with minor impact: 4 weeks response, 12 week resolution; ; Enhanced SLAs can be arranged on request.; ; All clients will have a dedicated account manager.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: As standard, CACI provide superuser training for the service. These are designed to be interactive and are delivered by knowledgeable and experienced consultants, with in-depth knowledge of the solution. User guides supporting this training are also provided. This approach ensures customers are able to deliver training to end users.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: DOCX (Microsoft Word)
• End-of-contract data extraction: The embedded reporting tools allow for full data extraction by the user in Excel or CSV format.; ; Where applicable and as needed, CACI can be commissioned to assist with data extraction as agreed on a case by case basis, including to other formats such as XML and JSON.
• End-of-contract process: As part of the contract discussions with new clients we would be happy to discuss and agree an exit plan from the contract if required. If a customer chooses not to renew their contract, and once written confirmation is received, we will then implement any processes agreed as part of that plan.; ; If it has been agreed as part of that plan that all customer data will be extracted from Cygnum and the client requires assistance doing this, then there will be an additional charge. Upon confirmation that all is in order, we then clear the customer instance of Cygnum and shut it down, providing written confirmation to the customer that this has taken place and that we have securely destroyed all their data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All functionality presented through the Cygnum web application is available on mobile and desktop. When using the application on mobile or tablet, the user interface is optimised as follows:; ; - Larger font; - Screen estate optimisation - reduction of top bar and remaining application top bar "rolls away" when scrolling down the app; - Reduction on need for keying by pick-up list shown by default (where applicable); ; Cygnum Mobile is specifically designed for mobile devices and uses native interface controls. It is designed to work seamlessly in and out of signal, synchronising automatically with Cygnum.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Users access the Cygnum service through an HTML5 compatible web browser. No client-side installation is required.
• Accessibility standards: None or don’t know
• Description of accessibility: The Cygnum web application has been designed with users having accessibility needs in mind. For example:; ; - When considering colours, we aim to achieve a minimum contrast ratio of 4.5:1 in line with WCAG 2.1 criterion 1.4.3 (level AA).; - Keyboard shortcuts are available, in line with WCAG 2.1 criterion 2.1.4 (level A). ; - Images of text are not used, in line with WCAG 2.1 criterion 1.4.9 (level AA).; ; CACI works with our customers to understand and address their users' specific accessibility issues wherever feasible.
• Accessibility testing: CACI has successfully tested compatibility of the Cygnum web application with Dragon Naturally Speaking, JAWS and ZoomText.; ; In addition, our customers have confirmed that users with accessibility needs are actively using Cygnum with Dragon Naturally Speaking.
• API: Yes
• What users can and can't do using the API: Cygnum's Interface Engine includes the native capability to provide OpenAPI 3.0 compliant RESTful APIs.; ; In principle, any Cygnum functionality can be presented through such an API. This may include setting up and making change to the service. The limitations are only that an API exists for the required function, the system consuming the API is able to connect to the API endpoint and valid identity credentials are used such that the API request can be authenticated.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Cygnum provides extensive capabilities for users to customise the service as operational needs evolve. This includes not only amending configuration parameters and business rules to control the application's behaviour, but also building custom workflows, electronic forms, reports and other solution components. The configuration utilities are included in the Cygnum web application and access is controlled through role-based permissions.; ; Whilst not an exhaustive list, examples of customisation are provided below:; ; - A workflow can be created or amended to model a business process. This is achieved using Cygnum's Workflow Designer visual tool.; - An electronic form can be created or amended to capture structured and unstructured information. This is achieved using Cygnum's Input Designer visual tool.; - A document template can be created or amended to generate a Word/PDF output or email body. This is achieved using Cygnum's Output Designer visual tool.; - A report can be created or amended to present information on-screen or generate an output in formats including Excel and CSV. This is achieved using Cygnum's Report Builder visual tool.

Scaling

• Independence of resources: The service is provided as a dedicated tenant for each user. Therefore, the demand of one user does not affect other users.

Analytics

• Service usage metrics: Yes
• Metrics types: CACI provide metrics on service availability, incident response and resolution times.; ; Note that CACI monitor metrics from infrastructure and security components in order to pro-actively maximise availability and minimise incidents.; ; The Cygnum application includes a dashboard for customers to monitor the health of key service components. This includes email alerting where service performance falls below configurable thresholds.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The embedded reporting tools allow enable data to be exported by the user in Excel or CSV format.; ; Where applicable and as needed, CACI can be commissioned to export data as agreed on a case by case basis, including to other formats such as XML and JSON.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLXS - Excel
  • SLK - Symbolic Link
  • PDF - Adobe Acrobat
  • RTF - Open format for word documents
  • HTML - web browser compatible
  • Structured data can be exported as XML, JSON or SQL
• Data import formats:
  • CSV
  • Other
• Other data import formats: Structured data can be imported as XML or JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: System availability is over 99.5%. ; ; Anticipated downtime for upgrades and other planned maintenance is agreed in advance with the customer to avoid any impact during busy periods. This proactive approach enables communications to be sent to the user base prior to release. Any service credits agreed for not meeting the system availability will be negotiated during contract discussions.
• Approach to resilience: All CACI solutions are highly resilient and are either hosted in AWS or within CACI's Tier-3 data centre data proving a very high degree of redundancy including: ; ; Multiple independent network fibre rings provide redundancy in connectivity ; ; N+1 Close Control Unit air conditioning provides redundancy in internal environment management Multiple, disparate 20Mva power feeds from a local power station vastly reduce the likelihood of a power interruption ; ; In the unlikely event of a power interruption, N+N Uninterruptable Power Supply (UPS) systems, combined with three backup diesel generators that are kept warm and able to take up the load from the UPS within five minutes, provide a great degree of redundancy to the power supply.; ; The solution utilises architecture with redundant blades, power, and networks. ; ; CACI’s enterprise storage solution is architected to eliminate any single point of failure (hardware or software) in the system. To mitigate single points of failure at the hardware layer, the system is designed with redundant components, including redundant power domains. ; ; CACI use highly resilient cloud-based collaboration tools such as Outlook, SharePoint, and Teams to provide support to our services.
• Outage reporting: In the unlikely event of service outage, an email alert is sent to affected users by CACI Customer Care Team accompanied by a telephone call to a designated contact.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Administrative support and infrastructure management is restricted to internal machines or corporate VPN connections only, such traffic always encrypted. ; The direct remote administration of systems and devices from outside of our secure corporate network is not permitted.; ; Access to, and use of, audit tools is segmented and restricted to prevent compromise and misuse of log data. Strict access control, segregation of duties, and other policies define which consultants have access to our customer hosting environments
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certified by the British Standards Institute (BSI) for ISO 27001.
• ISO/IEC 27001 accreditation date: Original Registration Date:11th April 2006 – last re-certification date was on the 6th July 2021 .
• What the ISO/IEC 27001 doesn’t cover: Our ISO27001 certification covers all CACI services, offices, and data centres.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001 - this includes additional elements regarding security
  • Data Seal - DS 27001/1-2014
  • Registered with the ICO - Network and Information Systems Directive

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: CACI also holds Data Seal.; CACI are registered with the ICO under the Network and Information Systems (NIS) Directive.; Additionally, CACI holds ISO/IEC standards in 9001:2015 Quality Management Systems (QMS), ISO/IEC 20000-1 Service Management System (SMS) and ISO/IEC 14001 Environmental management (EMS).
• Information security policies and processes: CACI have implemented an Information Security Management System (ISMS) containing a set of policies, procedures, and technical controls for systematically managing sensitive data, systems, and processes. The foundation of our ISMS is designed in accordance with the ISO27000 series of international standards, industry best practices and regulatory controls. ; We have also adopted the security best practices detailed within the National Cyber Security Centre’s 14 Cloud Security Principles, 10 Steps to Cyber Security and 12 Supply Chain Prin-ciples along with the Government’s Technology Code of Practice into our Information Securi-ty Management System (ISMS) and these form part of business-as-usual operations.; CACI maintains a Risk Management program to mitigate and manage risk companywide. Risk assessments are performed at least annually to ensure appropriate controls are in place to help reduce the risk related to the confidentiality, integrity, and availability of sensitive in-formation.; We maintain ongoing initiatives intended to help minimise the risks associated with human error, theft, fraud, and misuse of facilities. These initiatives include screening, confidentiality agreements, security awareness education and training, and enforcement of disciplinary actions.; Regular audits and a large number of KPI metrics are used to monitor and demonstrate compliance and the continued effectiveness of CACI’s ISMS.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Documented change management systems form part of ISMS. Major/significant changes are peer reviewed and approved by the Change Advisory Board which delivers support to Change Management team who approve, assess, prioritise.; All changes are subject to our Change Control Policy. Where there is the possibility of an impact to user activity, stakeholders are notified for feedback.; Changes are then forwarded to Change Managers for CAB approval, who append plans when appropriate.; Robust systems acceptance testing processes have been established for all new information systems, upgrades, and new versions, conducted by a dedicated Quality Assurance team, ensuring no security impact.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: CACI has a comprehensive vulnerability management program that includes conducting weekly vulnerability scans on critical systems and applications. ; New patches are promptly risk assessed and prioritised based on the severity of the vulnerability and the threat intelligence available.; Where an Emergency patch poses an imminent threat to the network it is installed without undue delay. ; All other Windows patches are installed within 14 days of receipt. ; Our system administrators subscribe to alerts and publications to ensure new are emerging threats are countered promptly and effectively and that new Technologies and security best practices are assessed and adopted where appropriate.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Obust security logging and alerting controls are in place to capture events in order to prevent security incidents and malpractices, including Active Directory, Intrusion Protection System (IPS) and Data Loss Prevention (DLP). ; Solutions are also in place to monitor systems and alert administrators of possible capacity, and resource problems.; Logs are stored centrally and reviewed on a daily basis. ; CACI has robust and mature incident response plans and processes and business continuity management to minimise the impact of a cyber-security attack or incident. ; Our Security Teams consultants are available 24/7 to react and respond to critical security and infrastructure events.
• Incident management type: Supplier-defined controls
• Incident management approach: All employees are required to report any real, perceived, or potential security incidents that may affect the confidentiality, integrity, or availability of data. ; All Security Incidents are recorded in-line with our Security Incident Policy and Response Procedure, for each incident a root cause analysis is conducted, a corrective action undertaken, and a preventative action will be implemented to prevent or reduce the probability of the incident reoccurring in the future.; CACI’s cyber security management programme includes cyber incident response plans, advanced technical controls, operation resilience and business continuity management to minimise the impact of a cyber-security attack or incident

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Social Value

• Fighting climate change:

  Fighting climate change

  As a supplier primarily of professional IT services, CACI’s environmental impact is minimal. However, we are constantly looking at how we can operate more efficiently in our fight towards climate change. We are working towards a Net Zero Carbon business model through our delivery to our customers as promoting this to our supply chain. ; ; This commitment is demonstrated by our achievement of ISO14001 accreditation, which we have held for nine years. To attain this standard, we ensure our Environment Management System (EMS) met the following requirements: ; ; -Awareness of environmental impact through procedures and controls ; ; -Acceptance of responsibility through environmental management systems ; ; -Reducing harmful impacts via environmental policies ; ; -Displaying community responsibility via staff training and awareness ; ; We are fully committed to working towards a circular economy approach and where practically possible CACI select the most sustainable means to operate its facilities We remain aware of any and all opportunities to share, lease, reuse, repair, refurbish and recycle existing materials and products. That includes using recycled paper, enforcing double sided printing, and using Energy Star devices. Our recycling policy includes energy/water consumption, waste materials and paper use. ; ; CACI has an agreed Carbon Reduction Plan (CRP) which is in implementation and is published on our website. This includes a set of carbon reduction targets up until 2050, with a baseline period set from July 2020 to June 2021. We project that carbon emissions for scope 1 and scope 2 will decrease over the next five years to 300 tCO2e by 2026. This is a reduction of 9% on the baseline. ; ; CACI have purchased a licence for Carbon Expert Professional allowing tracking of Scope 1, 2 and 3 emissions, which allows us to robustly assess achievement of targets. Our CRP is reviewed and updated quarterly allowing regular tracking of emissions targets.
• Covid-19 recovery:

  Covid-19 recovery

  CACI has had to adapt significantly the COVID-19 pandemic struck. Our adaptations range widely across the business, including staff, supplier and customer engagement. By enabling remote working for staff and digital delivery from our supply chain, we have been able to continue delivering our services to customers. ; ; In response to COVID-19, CACI has become a member of the Emergent Alliance (EA). EA is a not-for-profit community, aiming to better inform organisations, businesses and Government economic decision-making. It draws on a diverse collaboration of corporations, individuals, Non-Governmental Organisations (NGOs) and the Government. ; ; Since the beginning of the pandemic, CACI’s immediate concern has been the safety and wellbeing of staff. As a leading business in the digital industry, we have adapted quickly to working remotely through the use of technology and training, with minimal impact on our staff or delivery of services. ; ; CACI has implemented a range of measures by carrying out COVID-19 risk assessments, in line with government guidance, across all offices. These took account of staff numbers, layout and facilities. Steps put in place include: ; ; -Enhanced cleaning regimes and better ventilation ; ; -Hand sanitiser stations ; ; -New desking plans and working regimes to maintain social distancing ; ; -Clear COVID-19 signage located around offices ; ; -Restrictions on communal areas, e.g. kitchens, toilets, stairs, walkways etc. ; ; -Clear reporting and escalation protocol for breaches or reports of COVID-19. ; ; As of today, we still maintain a hybrid working stance. We are conscious that the new-normal may mean more remote working than pre-COVID-19, and as an employer we are offering continued flexibility. This seeks to reduce travel and office occupancy.
• Tackling economic inequality:

  Tackling economic inequality

  CACI is dedicated to creating employment opportunities, working with local suppliers and hiring local people. We adjust our recruitment and training processes to focus on attributes rather than qualifications, which could exclude those from a disadvantaged background or deprived areas. Inclusivity and accessibility are encouraged via unconscious bias education and positive and inclusive designs, accessible capabilities, and inclusivity in gathering requirements for digital services. ; ; CACI has pledged to promote equality of opportunity within our supply chain, and work with a diverse range, including specialist Small and Medium Enterprise (SME)s. Our network is diverse and wide ranging in terms of skill set, age of business, make up of employees, geographical location, and therefore varying business cultures and diversity of individuals. ; ; We are focussed on creating opportunities from the following groups who experience barriers to employment : ; ; -Long term unemployed ; ; -Armed forces veterans ; ; -Mothers returning to work ; ; -Care leavers
• Equal opportunity:

  Equal opportunity

  CACI’s Equal Opportunities policy formalises our approach to not discriminate against any employee on the basis of sex or sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or maternity or other characteristics defined in anti-discrimination legislation (Protected Characteristics), or trade union membership or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment with CACI are not disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes. ; ; CACI is dedicated to ensuring our work environment, operational delivery and recruitment processes accommodate people with disabilities. Adjustments are made to ensure that those with disabilities are included and supported in our workplaces. ; ; Our Workplace Adjustment Passport (WAP) enables employees to declare a disability, workplace adjustments are driven at company level. ; ; CACI has signed up to the Disability Confident Scheme, formalising our commitment to play a lead role in changing attitudes for the better. We aim to successfully employ and retain disabled people and/or those with health conditions. When designing internal training or selecting an external partner, staff are consulted to capture any specialist needs to tailor sessions, including location, means of delivery and materials. This ensures all staff can develop in a comfortable and accessible environment. ; ; CACI also works closely with the National Autistic Society to create an inclusive recruitment process, partnering with their Autism at Work programme; actively supporting neurodiverse candidates to flourish. ; ; CACI have funded the creation of a number of staff networks, where employees with protected characteristics have time and resources to share ideas and support in a safe private environment. CACI have also offered specific training and talks from speakers related to these characteristics.
• Wellbeing:

  Wellbeing

  CACI has a range of comprehensive support initiatives that have been implemented to aid the health and wellbeing of our workforce (including contractors). Below is a comprehensive list, with specific reference to the six standards of Mental Health at Work commitment. ; ; Promotion of an Open Culture around Mental Health: ; ; -Team of 18 Mental Health First Aiders ; ; -Conduct regular drop-in sessions for all staff, delivered by a Mental Health First Aider Team, focus on a particular element of Mental Health ; ; Prioritising Mental Health in the Workplace by developing and delivering a systematic programme of activity: ; ; -Regular check-ins for staff and our contractor workforce ; ; -Annual Staff Satisfaction Survey, which includes a section on Health & Wellbeing ; ; -Free 24/7 professional counselling ; ; -Private healthcare and health and wellbeing plan (extendable to family members/dependents) ; ; -Employee Assistance Programme ; ; -Discounted gym memberships ; ; -Physiotherapy ; ; -Medical services ; ; -Mental Health First Aider programme ; ; -Stress assessments ; ; Proactively ensure work design and organisational culture to drive positive mental health outcomes ; ; -Comprehensive property and facilities management, ensuring modern, comfortable and state of the art technology for all employees ; ; -Distributed Working Programme, allowing employees and contractors to structure their working week in a way that suits their preference and personal commitments whilst delivering against their work accountabilities ; ; -Open and honest communications at all levels throughout the organisation ; ; Increased organisational confidence and capability: ; ; -Dedicated area of our company intranet for mental health and wellbeing, including various supporting resources and colleagues ; ; -Line Managers and Career Coaches trained in aspects of mental health ; ; Provide mental health tools and support: ; ; -Formal Mental Health First Aid Programme including a team of MHFAs ; ; Increase transparency and accountability through internal and external reporting: ; ; -Publish the results of our annual staff satisfaction survey to all staff. Includes Mental Health and Wellbeing, actions taken and areas for improvement

Pricing

• Price: £66,332 an instance
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digital.marketplace@caci.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.