SPOT
Spot by NetApp is a cloud optimization SaaS platform for FinOps and DevOps. It ensures the best balance of cost, performance, reliability and security for cloud applications (virtual machines, container/Kubernetes clusters) and automates cost optimization at multiple level, across the public hyperscalers: Amazon AWS, Microsoft Azure and Google Cloud Platform.
Features
- Advanced scaling
- Supports all three lifecyles
- Supports all three clouds
- Resource allocation
- Cost optimization
- Cost visibility
- FinOps reporting, showback and chargeback
- Cloud best practices recommendations
- Cloud security CNAPP
- FinOps unit metric analysis
Benefits
- Spot helps users automatically optimise their hyperscaler cloud costs
- Spot makes cloud Kubernetes easier to manage, cheaper, safer
- Spot automates FinOps management for cloud RIs and SPs
- Spot provides detailed cloud security platform (CNAPP) to improve security
- Spot enables safe use of spot instances 90% cheaper
- CloudCheckr: Reduce time spent on billing management
- CloudCheckr: Correctly aligning shared cost to increase responsible cloud spend
- CloudCheckr: Near real time reporting to design with cost inmind
- CloudCheckr: alerts ensure that anomalies are detected early
- CloudCheckr: prioritized insights saves time to pursue most critical opportunities
Pricing
£0.01 to £0.01 a unit an hour
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
8 3 6 3 1 5 0 6 6 6 8 0 2 5 6
Contact
NETAPP
Chris Roberts
Telephone: 07920284901
Email: chris.roberts@netapp.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- Service is limited to Amazon AWS, Microsoft Azure, and Google Cloud Platform.
- System requirements
- Cloud administration privileges required in AWS, Azure or GCP
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Support questions are acknowledged in under 2 minutes. General queries are responded to in 1 day by an assigned account owner.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- No
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- Users access the chat when they are logged into the Spot console. It connects to a human support engineer in under two minutes.
- Onsite support
- No
- Support levels
-
Support is included in the usage contract of the SaaS platform and is not a separate charge. There is one tier, with chat and email support provided as soon as possible with a 2 minute target.
Customer Success Managers are assigned on a discretionary basis. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Documentation and direct remote training is provided.
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- Users contact their account team or Support, who fulfil the request.
- End-of-contract process
- At the end of the contract, service will be terminated after a discussion to ensure this is desired. The buyer is responsible for disconnection of the SaaS platform from their cloud environments.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- The UI is accessable via a webbrowser.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- All functionality is performed via a browser or API as Spot is a SaaS platform.
- API
- Yes
- What users can and can't do using the API
-
The API has a superset of features compared to the UI - more is available.
https://docs.spot.io/api/ - API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- The technologies that are deployed for the buyer are customised to integrate with applications and cloud environments as needed, since the platform provides part of the cloud infrastructure stack.
Scaling
- Independence of resources
- The SaaS platform is built on a highly-scalable, auto-scaling cloud infrastructure and is capable of increasing performance rapidly as needed to service user load.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Spot provides service metrices for cloud-based Virtual Machines (AWS EC2, Azure VM, GCP VM) and container/Kubernetes Clusters (AWS ECS/EKS, Azure AKS, GCP GKE) via the web UI.
The service metrics include vCPU, vRAM utilization, cost for compute / storage / networking, uptime, etc. - Reporting types
-
- API access
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- Other locations
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Other
- Other data at rest protection approach
- https://spot.io/data-privacy-security/
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Download specific parts as files via web UI
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- https://www.netapp.com/media/66542-SLA_Spot.pdf
- Approach to resilience
- Detail is available upon request. At a high level, we utilise cloud availability zones for local redundancy with a regional failover process for large-scale events.
- Outage reporting
-
Public dashboard:
We maintain a service status view here: https://status.services.cloud.netapp.com/
eMail alerts:
We also issue alerts in the console and via email to registered users.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Spot has a detailed RBAC model with prebuilt and customisable roles.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
- Other
- Description of management access authentication
- SSO
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 1 month and 6 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Schellman
- ISO/IEC 27001 accreditation date
- 23/2/2023
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- Soc 2
- ISO 27018
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- SOC2, others
- Information security policies and processes
- https://www.netapp.com/esg/trust-center/compliance/
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
There are a series of documented processes for common or known events. Users can report incidents via phone, chat, email or online. Production events that involve extended outages, security breaches or loss of customer data will qualify for a root cause analysis, including timeline of event, customer impact, direct and root cause of event, and improvements made or planned to prevent recurrence.
Please see https://netapp-security.trustshare.com/home - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
NetApp has a robust product security vulnerability and response handling policy. You can receive reports related to potential security vulnerabilities in NetApp products and services and learn about our standard practices in informing customers of verified vulnerabilities. NetApp follows secure development principles throughout our product development lifecycle. We expand and improve on our secure-development programs on a continuing basis. As a part of our standard procedures, we implement secure design principles, developer training, and extensive testing programs.
For more information please see: https://security.netapp.com/policy/
https://www.netapp.com/esg/trust-center/security/patch-management-vulnerability-handling/ - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- NetApp maintains an Incident Response Plan that outlines the process and timelines for communicating information security incidents externally, including notifying clients if their data may have been breached. The plan takes into account legal, regulatory, and contractual obligations and requirements. The specific procedures and timelines for incident communications may vary depending on the nature of the product or service and its configuration and usage. Clients are advised to refer to their contracts and product documentation for information relevant to their operations. NetApp's Incident Response Plan ensures that incident communications are managed effectively and as per industry best practices. See https://netapp-security.trustshare.com/policies/POL-014
- Incident management type
- Supplier-defined controls
- Incident management approach
- NetApp maintains an Incident Response Plan that outlines the process and timelines for communicating information security incidents externally, including notifying clients if their data may have been breached. The plan takes into account legal, regulatory, and contractual obligations and requirements. The specific procedures and timelines for incident communications may vary depending on the nature of the product or service and its configuration and usage. Clients are advised to refer to their contracts and product documentation for information relevant to their operations. NetApp's Incident Response Plan ensures that incident communications are managed effectively and as per industry best practices. See https://netapp-security.trustshare.com/policies/POL-014
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
NetApp's hardware and software solutions are designed to help customers achieve their sustainability goals, including reducing their carbon footprint and optimising data management to conserve energy and resources. To support the complete product lifecycle management, NetApp focuses on energy-efficient technologies such as deduplication, compression, and compaction that dramatically reduce product footprint, lowering overall energy costs. Similarly, using larger capacity media also reduces customers’ footprint and can significantly impact the energy required to run their data centre(s).
Our packaging is made from 98% recycled/renewable materials and we use 80 Plus titanium power supplies for our hardware. Our e-waste and product take-back (free for all customers) programs (https://www.netapp.com/company/environmental-certifications/e-waste-management), adherence to environmental directives (https://www.netapp.com/company/environmental-certifications/), and the provision of sustainability tools like the NetApp Sustainability Dashboard (https://docs.netapp.com/us-en/active-iq/BlueXP_sustainability_dashboard_overview.html) and the Product Attribute to Impact Algorithm (PAIA) methodology to calculate product carbon footprint, all demonstrate our commitment to protecting our environment and fighting climate change.
For more information about NetApp’s environmental, social, and governance (ESG) initiatives, refer to the following URL https://www.netapp.com/esg. Our 2023 ESG report can be downloaded at https://www.netapp.com/pdf.html?item=/media/79434-NetApp-esg-report.pdf. Our Social Impact efforts include offering employees up to five days paid time off each year to volunteer at approved non-profit organizations from a global database, many of which benefit the environment. Specifically in the UK this year, a team volunteered at a nature reserve to remove an invasive species and sow wildflowers.
To summarize, our solutions adhere to circular economy principles that emphasize product durability, end-of-life management, recyclability, and environmental responsibility. For additional information on NetApp’s sustainability efforts, refer to the following URLs https://www.netapp.com/esg/sustainability/ and https://www.netapp.com/esg/sustainable-technology/.Covid-19 recovery
2021 ESG NetApp’s response to the global pandemic began in January 2020, months before major steps were taken in much of the world launching Thrive Belonging. From matching COVID-related charitable donations to shifting rapidly to remote work, NetApp has taken a mix of steps to keep our teams and communities safe while also delivering products and services uninterrupted.
At the outset, we assembled a company-wide crisis management team to execute our Business Continuity Plan and prepare to mitigate the impact of COVID-19. We put in place measures requiring most of our global workforce to work from home.
Our leadership monitored and managed the situation to mitigate impact to sales, global supply chains, and support and services.
As pandemic risks recede, we’re shifting to a hybrid workplace, a mix of remote and onsite work that promises to deliver a productive balance of engagement and tailored flexibility for employees.
2024 in a COVID-19 recovery world NetApp WX introduced Thrive Together, taking steps such as consultancy with an external organisation to take feedback on how we run an approach to being more present in the office by adjusting the office to meet a post COVID-19 world and taking feedback from internal stakeholders including employees and Employee Business Resource Groups.
While retaining hybrid working, all offices are suitable for social distancing and flexibility is available for those wishing to socially distance such as attending during off-peak times or attending meeting remotely.
In the UK a renovation has taken place to adapt our office to a post Covid-19 based of feedback after a return to the office. NetApp offices have washing and hygiene facilities suitable for all members of staff.
Office workspaces that individuals or groups can also work from flexible across the world booked via a service, including a weekly office day in London.Tackling economic inequality
We believe that community engagement has the power to bring positive, measurable change to our communities. Through our social impact programs, NetApp empowers our people to care for our communities and harness the power of data/AI for good—investing in programs and partnerships that support economic equality and community vitality in the communities where we live and work around the world.
Our social impact initiatives fall into three categories: data/AI literacy, equity, and sustainability. While the demand for data/AI skills will only increase in the years ahead, students experience significant racial gaps when it comes to data literacy. Through our Data Explorers program, we help bridge those inequities and prepare students for the jobs of the future.
Our equity programs focus on expanding access to data/AI skills and careers for underrepresented groups, closing the racial and gender gaps in the data science field and creating career paths. Finally, we work to accelerate data/AI solutions to support environmental sustainability, recognizing the urgent need to address environmental risks—and the employment opportunities that will accompany these new solutions. In addition to these NetApp investments, we also support employee community engagement programs that empower employees to support the causes they are most passionate about—including organizations that tackle inequality and create career and economic opportunities for others. NetApp supports those efforts through paid volunteer time off, matching donations, grants tied to employee volunteering, and more.Equal opportunity
NetApp’s work environment is based upon respect for the individual and their particular talents and qualities. We strive to recognize and optimize each employee’s unique differences and individual contributions to foster an environment where everyone has access to equal opportunity and can thrive in their role here at NetApp. NetApp is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Our policy prohibits unlawful discrimination based on race, color, creed, sex, gender/transgender status, gender identity, gender expression, religion, marital status, age, citizenship status, national origin or ancestry, physical, physiological and mental health condition, medical condition including but not limited to AIDS/HIV, genetic characteristics, pregnancy, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.
This policy includes the prohibition against discrimination against any individual who is perceived to have any of the protected characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. NetApp adheres to legal requirements by offering reasonable adjustments for individuals with disabilities, enabling them to fulfil their job responsibilities, provided there is no undue hardship. An interactive effort is made to discover and mitigate obstacles, ensuring workplace success. Possible adjustments are identified in collaboration with the person to mitigate any limitations. When an accommodation is feasible and does not cause undue hardship, NetApp will implement it to support an accessible work environment. NetApp is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any NetApp employee.Wellbeing
NetApp are committed to helping employees manage their health and wellbeing. One way we do this is by taking intentional breaks as a company to ensure we come back refreshed and healthy. We have a global Company shutdown at year end (between Christmas & New Year) and three global wellness days during the year to give employees space and time to focus on wellbeing. In addition to this we have a ‘No Meeting Friday’ once per month to allow for uninterrupted focused, productivity time to get work done or to take advantage of the many opportunities NetApp offers for continued career development and growth. We encourage employees not to hold internal meetings (Zoom/Teams, in-person or otherwise) on these days if possible and to use their best judgement for external-facing meetings on these days. NetApp also offers a variety of financial benefits to support financial wellbeing. Employees are eligible for income protection, life assurance and a contributory pension plan.
In the UK, employees have the opportunity to avail of Eyecare tests, dental insurance, private medical insurance and a monthly contribution towards gym membership. Employees also have access to our Employee Assistance Program which supports all aspects of life – physical, financial, emotional and social – through our partnership with Workplace Options, employees can access a variety of resources and confidential support. A Health, Wellbeing & Community Impact team has been set up to creating a supportive environment where we come together to promote physical and mental wellness, foster connections and forge a sense of UK team spirit by connecting employees through health and wellbeing activities and certified ‘mental health first aid’ training.
Pricing
- Price
- £0.01 to £0.01 a unit an hour
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Up to 20 VMs free tier