AXIA COMPUTER SYSTEMS LIMITED

VOIP Telecommunications

Hosted PBX VOIP Service, included Audio and video conferancing

Features

• Hosted Estensions or PBX Systems
• Cloud or Hybrid Model
• Deskphone and Mobile Apps
• Audio Conferencing
• Video Conferencing
• Conatct Center Options
• Competitive Call Bundles

Benefits

• Fraud Prevention
• Mangaged Service
• Lower Cost of Ownership

£7 to £14 a unit a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at a.ali@axia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

836574940388083

Contact

Asgher Ali
01923333111
a.ali@axia.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Apps For Windows 10
  • Apps for IOS
  • Apps for Andriod

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email Responce from 1 Hour to 4 Hour ; Weekday and weekend support
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Various Support levels provided depending on agreement
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Many Options available depending on customers requirements
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Emailed to customer on request
• End-of-contract process: No extra costs, unless customer wishes to keep hardware deskphones

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile Client Apps available to access voip
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Management Interface available if required
• Accessibility standards: None or don’t know
• Description of accessibility: Basic Managment and provisioning options are available to the user
• Accessibility testing: None
• API: No
• Customisation available: No

Scaling

• Independence of resources: CPU and Usage Limits placed on each instance. If required dedicated server options are available.

Analytics

• Service usage metrics: Yes
• Metrics types: Many Usage and Call reports available, custom reports and usage statistics can be designed.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: 3cx

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: From within application or on request
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.9% SLA; Service Credits Refunded after 30mins downtime
• Approach to resilience: Dual Datcenters with 2 Differant BGP points; DR Backup to another Datacenter
• Outage reporting: Dashboard and email alterts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Defined by UAC Policy framework within system
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Qualsys
• PCI DSS accreditation date: 01/02/2020
• What the PCI DSS doesn’t cover: DR Network
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: Cybersecurity Essentials Plus; Penetration testing
• Information security policies and processes: ITIL level Management of information, Security Stored in Private Infrastructure

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: ITIL Level Processes are implemented
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Penetration Testing performed periodically; Advaced Firewall with DDOS
• Protective monitoring type: Undisclosed
• Protective monitoring approach: (AI)-driven Firewall deliver proactive threat protection; Compromised elements are partioned; Incident and response system part of FW system
• Incident management type: Undisclosed
• Incident management approach: Helpdesk System conforms to ITIL

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Reduce Energy Usage; Installation of Solar Panels with 12 months; Recycle Waste and reuse packaging; 100% Green Energy; Commitment to become Net Zero by 2030

  Covid-19 recovery

  Develop and implement a ‘Future Ways of Working’ Strategy that is informed by the learning from the remote working implemented during the pandemic and builds-in the strengths into our future approach.; Continue to develop a responsive, collaborative and innovative working culture.; Invest in technology to support more effective hybrid meetings (where some people attend in person, and some attend remotely).; We will continue to develop our organisation’s culture, developing ownership of our values and behaviours with our staff.; Develop our people strategy, investing in our staff’s skills, capabilities and wellbeing.; Continue to develop and implement our staff wellbeing approach in light of learning from the pandemic, anticipated longer term health impacts and staff needs/expectations. ; Identify lessons learnt from the experience of the pandemic, impacts on services, performance and resilience, and any forthcoming challenges.; Review our Emergency Planning and Business Continuity Planning arrangements to make sure we have the correct resources and contingencies to meet future emergencies.

  Tackling economic inequality

  Systemic Focus on Inclusion:; Businesses should embed serving the needs of low-income and marginalized communities across all aspects of purpose, strategy, and operations.; By adopting a more systemic focus on inclusion, businesses can uncover unseen opportunities to generate long-term value for both themselves and society.; Learning from impact enterprises pioneering market-based approaches is essential.; UN Sustainable Development Goal (SDG) 10:; All businesses must:; Contribute their due taxes.; Promote non-discrimination.; Adhere to social and environmental regulations.; Uphold human rights.; Eliminating these issues fosters a more consistent and reliable corporate culture.; Employee Well-Being and Pay Equity:; Prioritize the human capital of employees:; Pay them fairly.; Provide training and support.; Reducing pay disparities within organizations contributes to overall societal equality.; Social Value Models:; Businesses can:; Transfer profits to charitable causes.; Reduce prices to make products and services accessible.; Employ more staff, creating job opportunities.; Engage in supplier diversity to support local communities.

  Equal opportunity

  Axia is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.; ; Our policy’s purpose is to:; ; Provide equality, fairness, and respect for all in our employment, whether temporary, part-time, or full-time.; Not unlawfully discriminate because of the Equality Act 2010 protected characteristics, including:; Age; Disability; Gender reassignment; Marriage and civil partnership; Pregnancy and maternity; Race (including color, nationality, and ethnic or national origin); Religion or belief; Sex; Sexual orientation; Oppose and avoid all forms of unlawful discrimination. This includes in:; Pay and benefits; Terms and conditions of employment; Dealing with grievances and discipline; Dismissal; Redundancy; Leave for parents; Requests for flexible working; Selection for employment, promotion, training, or other development opportunities; Our commitments include:; ; Encouraging equality, diversity, and inclusion in the workplace as they are good practice and make business sense.; Creating a working environment free of bullying, harassment, victimization, and unlawful discrimination, promoting dignity and respect for all. We train managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy.; Taking complaints of bullying, harassment, victimization, and unlawful discrimination seriously and addressing them promptly.; All staff should understand that they, as well as their employer, can be held liable for acts of bullying, harassment, victimization, and unlawful discrimination against fellow employees, customers, suppliers, and the public.

  Wellbeing

  Why Wellbeing Matters:; Good health and wellbeing serve as core enablers for employee engagement and organizational performance.; Promoting wellbeing helps prevent stress and fosters positive working environments where everyone can thrive.; Domains of Wellbeing:; A holistic approach to wellbeing involves several interconnected domains:; Physical Health: Encouraging exercise, nutrition, and regular health check-ups.; Mental and Emotional Wellbeing: Supporting mental health, managing stress, and promoting work-life balance.; Social Connections: Building positive relationships and a sense of community.; Financial Wellness: Providing resources for financial planning and stability.; Career Development: Offering growth opportunities and meaningful work.; Environmental Factors: Creating a safe and supportive workplace.; Stakeholder Roles:; Employers and Managers:; Foster a culture of wellbeing.; Provide resources for physical and mental health.; Encourage work-life balance.; Employees:; Take responsibility for their own wellbeing.; Seek support when needed.; Government and Policy Makers:; Advocate for policies that promote employee health and wellbeing.

Pricing

• Price: £7 to £14 a unit a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Desktop or Mobile Apps; upto 3 months

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at a.ali@axia.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.