LOGIQ CONSULTING LTD

Secure Internet Gateway

A secure internet gateway providing protected, policy‑controlled access to online services. It delivers advanced threat detection, content filtering, encrypted traffic inspection, and resilient connectivity. The service safeguards users and data through continuous monitoring, blocking malicious activity, and enforcing security policies to ensure high‑assurance, compliant, and reliable internet access for organisations.

Features

• Web Category filtering
• File download blocking
• Domain extension blocking
• Intrusion Prevention
• Malware Protection
• Microsoft Tenant Restrictions
• Public cloud controls
• Social media controls
• GeoIP Upload Blocking
• Secure Access Service Edge (SASE)

Benefits

• Secure internet boundary for endpoints and services
• Controlled access to internet based services
• Assured and protected internet browsing
• Centralised traffic monitoring and management
• Increase resilience and scalability through distributed cloud infrastructure
• Support organisational and regulatory compliance
• Reduce on‑premise hardware requirements
• Suitable for OFFICIAL-SENSITIVE
• Scale effortlessly as organisational demand grows

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@logiqconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

836682441984217

Contact

Nick Snelling
07766142766
commercial@logiqconsulting.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Security analytics
  • Governance, risk and compliance

  Identity and access management

  • Access

  Network security

  • Trusted network access and protection

  Data security

  • Information protection
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Gateway is hosted as a Cloud service and not suitable for the gateway being hosted on-premise
• System requirements: Endpoint agent installation is preferred

User support

• Email or online ticketing support: Yes
• Support response times: The response SLA for the support service is 30 minutes (p1 tickets), Monday to Friday, from the hours of 9-5. Enhanced support options are available upon request
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Logiq Consulting provide online & telephone UK support between 9 - 5pm Monday to Friday (excluding Bank holidays) in our standard pricing. The service is ITIL aligned and certified to ISO20000. Logiq provide additional range of support levels to meet customer requirements, these are tailored to the customers business need and will be priced on request.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a straightforward device‑onboarding process for the Secure Internet Gateway. Devices are onboarded by deploying the required security and connectivity agents, after which our professional services team completes any necessary configuration to ensure the device is correctly integrated with the service. Where preferred, customer administrators can follow our technical documentation to perform configuration themselves, applying the required policies and settings without direct assistance. This flexible approach allows organisations to choose between fully supported deployment or self‑service configuration based on their needs.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data can be extracted via download from the web portal
• End-of-contract process: At the end of the contract, service access is cleanly and securely discontinued. Any deployed agents or configurations are removed or disabled, and no further traffic is processed through the Secure Internet Gateway. Customers may request final offboarding support, including guidance on reverting configurations or transitioning to another service, which may be an additional cost.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: We make documentation accessible by: Providing content in digital formats (PDF and HTML) that can be opened on common devices. Using plain language, clear headings, and logical structure to aid comprehension. Ensuring documents are searchable and include hyperlinks for quick navigation.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/A
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is accessible via GUI within a web browser, for configuraing the required policies of the service.
• Accessibility standards: None or don’t know
• Description of accessibility: The nature of the service is such that it is largely invisible to a user, however, any administrator using the web interface is able to clearly access and all features and make customisations to the dashboards to meet requirements for accessibility.
• Accessibility testing: None, however, Logiq will support testing with the customer to meet the needs of any assistive technology requirements.
• API: Yes
• What users can and can't do using the API: The API is for administrators only to link other services.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Administrators can customise various components of the service such as block pages, but also various security enforcement and behaviours.

Scaling

• Independence of resources: Traffic runs on customer-specific containers, with dedicated source IP nodes

Analytics

• Service usage metrics: Yes
• Metrics types: Incidents,; Threats,; User Risks,; Bandwidth,; Health, & more
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Provided on Request

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Data can be extracted via download from the web portal
• Data export formats: Other
• Other data export formats: Dependent on the type of data exporting
• Data import formats: Other
• Other data import formats: Dependent on the type of data importing

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.99%, service credits are available. Higher availability levels can be made available.
• Approach to resilience: Available on request
• Outage reporting: Via a public dashboard and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: A role-based access control solution is in place to provision relevant access required for administrators of the service.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We operate under a formal Information Security Management System (ISMS) aligned with ISO/IEC 27001:2022 and applicable government standards. Our overarching Information Security Policy is supported by specific policies covering: Access Control (user registration, rights management, password policy) Cryptographic Controls (encryption and key management) Anti-Malware and Vulnerability Management Security Risk Management and Incident Response Policies are reviewed at least annually by the Chief Information Security Officer (CISO) with oversight from Executive Leadership. Independent audits confirm compliance with regulatory and contractual obligations.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate a formal Configuration and Change Management process consistent with ISO/IEC 20000. All service components are recorded in a Configuration Management Database (CMDB) and tracked throughout their lifecycle. Changes follow a structured workflow: impact and risk assessments include mandatory security evaluation before approval by the Change Advisory Board (CAB). Emergency changes are documented and reviewed post-implementation. Version control, rollback plans, and continuous monitoring ensure integrity and compliance.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a formal Vulnerability Management process integrated with our ISMS. Potential threats are assessed through continuous risk analysis, vulnerability scanning, and penetration testing.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We implement continuous protective monitoring using SIEM tools and automated alerts. Potential compromises are identified through log analysis, anomaly detection, and correlation of security events across systems. When a threat is detected, our Incident Response Team follows a defined process: immediate containment, investigation, and remediation.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a formal Incident Management process with predefined workflows for common events such as service outages, security alerts, and access issues. Users can report incidents via the service desk portal, email, or phone. Each incident is logged, categorised, and prioritised for resolution.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 2.5%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 3.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS - BSI
• ISO/IEC 27001 accreditation date: Tuesday 17 September 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: UKAS - ISOQAR
• ISO 9001 accreditation date: Friday 27 October 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A83637e2-4ad3-43c8-9dbc-6957e3216bc9
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: A430192c-98bf-4b34-8721-211b9c639d3f
• Other security certifications: Yes
• Any other security certifications: Defence Cyber Certification - Level 0

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@logiqconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.