OLIVEDON LTD

Gradintelligence

Gradintelligence (GI) is a production-ready SaaS platform delivering digital credential issuance and verification, skills development, and graduate recruitment services. The GI Service supports higher education providers, employers, and public-sector organisations globally with operational services for credential verification opportunity matching, postgraduate recruitment, and student and alumni engagement.

Features

• Issue data-rich digital credentials to verify education achievements
• Integrate student record systems to automate digital credential production
• Access an extensive global credential receiver network
• Manage skills and competency frameworks and associated development pathways
• Enable a credentials shop for replacement document ordering
• Manage bulk and ad hoc credential printing services
• Match learners with targeted employment and education opportunities
• Manage employer relationships and publish job boards
• Securely register current students and configure alumni services
• Automate student and alumni engagement campaigns

Benefits

• Improve efficiency through automated digital credential issuance
• Ensure timely and accurate credentials via system integration
• Leverage a large, established global recipient network to ensure trust
• Enable personalised development journeys to grow skills and reflective practice
• Generate new revenue from credentials and alumni services
• Reduce costs for bulk certificate printing and distribution
• Maximise graduate outcomes through targeted talent promotion
• Build postgraduate recruitment pipelines cost effectively
• Maintain lifetime relations with lifelong learners and increase revenue
• Automate communications, surveys and personalise user experiences to engage learners

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at heipartners@gradintel.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

837196466714694

Contact

John Bolland
01904 375202
heipartners@gradintel.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The GI service is delivered as a multi-tenant SaaS platform and requires a supported web browser and internet connectivity. Integration with external systems, including Student Record Systems, depends on the availability and quality of customer-provided data and implementation of APIs. Configuration options are provided within standard service parameters. Service availability may be affected by planned maintenance windows, which are communicated in advance.
• System requirements:
  • Supported, up-to-date web browser
  • Reliable internet connectivity
  • User device capable of modern web applications
  • Email access for notifications and verification
  • Secure authentication credentials for authorised users
  • Access to a student record system data for integrations
  • Ability to configure firewall rules for secure access

User support

• Email or online ticketing support: Yes
• Support response times: University users receive support during UK working hours (Monday to Friday, 9am–5pm, excluding UK Bank and National Holidays), with response times prioritised by incident severity.; ; Students, alumni, and credential recipients receive email support with responses within 24 working hours.; ; Queries received at weekends or on public holidays are handled on the next working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Gradintelligence provides email-based support and an online ticketing system.; ; University staff users receive support during UK working hours (Monday to Friday, 9am–5pm, excluding UK Bank and National Holidays). Incident response times are prioritised by severity. This support is included in the service price.; ; Students, alumni, and credential recipient users receive email support with responses provided within 24 UK working hours. This support is included in the service price.; ; A named account manager is provided for the university customer and is contactable via email and Microsoft Teams. ; ; Enhanced support options, including extended hours or additional service levels, can be provided by agreement at additional cost.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Gradintelligence supports onboarding through a structured, agile implementation approach. ; ; Customers are provided with development, test, and live environments to support configuration, integration, testing, and go-live.; ; Getting started includes guided service setup, configuration of integrations and document types, user acceptance testing, and migration to live service. ; ; Support is delivered through remote onboarding sessions, regular project reviews, collaborative online channels, and access to documentation, training materials, and user guidance. ; ; Onsite support can be provided by agreement.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Gradintelligence operates a documented contract exit procedure. ; ; On request, customer data and documents can be provided in standard export formats. Data export is typically not required, as source data is held within institutional systems. ; ; Customer data is securely deleted in line with documented procedures on contract exit, and erasure can be certified on request.
• End-of-contract process: Gradintelligence follows a standard contract exit process. On contract end, customer-controlled personal data is securely erased in line with documented procedures, and certification of erasure is provided at no additional cost. ; ; Where requested, additional services to support data extraction, migration, or transition to another provider can be provided and are charged at standard daily commercial rates.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The GI service provides device-responsive page layouts for use on mobile and desktop devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Each interface provides role-appropriate, personalised access to relevant functions using clear, consistent navigation. Standardised, accessible, device-responsive layouts are supported by context-sensitive help, FAQs, and user guidance to assist end users.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The service interface is tested using automated accessibility tools, including Accessibility Insights for Web, and manual checks against W3C accessibility guidance. ; ; Assistive technology testing includes JAWS with Internet Explorer, NVDA with Firefox, VoiceOver on Apple devices, and ChromeVox on Chrome. ; ; Independent testing is conducted by third-party specialists and university partner accessibility teams.
• API: Yes
• What users can and can't do using the API: Gradintelligence provides a range of APIs to support system integration and automation. ; ; etServer SOAP-based APIs are provided to manage student registration and digital credential issuance. ; ; RESTful APIs support credential exchange, OAuth-based authentication, user management and archival, and print service integration.; ; Using the APIs, authorised users can submit, retrieve, and update approved data and trigger defined service processes. ; ; Core platform configuration, service rules, and access controls are managed through the service interface and are not fully configurable via APIs. ; ; API use is subject to authentication, authorisation, and defined limits.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Gradintelligence supports extensive configuration to personalise and tailor services. Configurable elements include student record system integrations, document types and associated rules, credential presentation, user roles and groups, privacy controls, student and alumni interfaces, branding, and service communications.; ; Customisation is carried out through administrative tools within the service interface and supported configuration processes. ; ; Customisation is performed by authorised buyer administrators, with configuration support provided by Gradintelligence where required.

Scaling

• Independence of resources: Gradintelligence delivers the service using a scalable, multi-tenant SaaS architecture designed to prevent user activity from impacting other users. ; ; Service performance and capacity are continuously monitored using automated tools and operational oversight.; ; The hosting platform supports elastic scaling of compute, memory, storage, and network resources to meet growth and peak demand. ; ; Application-level processing controls ensure high volumes of concurrent users and transactions do not degrade performance. ; ; Responsibility for maintaining capacity, availability and service performance rests with Gradintelligence.

Analytics

• Service usage metrics: Yes
• Metrics types: Gradintelligence provides standard system operation reports and service usage metrics. These include snapshot views for current, to-date, and historical periods, and detailed activity reporting covering logins, registrations, uploads, shares, and activations by day, week, month, and year.; ; The service also provides student and alumni activity metrics with selectable attributes, and analytics exports that allow users to create filtered data extracts and model data across configurable row and column dimensions.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Other
• Other data at rest protection approach: Gradintelligence protects data at rest through encryption of sensitive personal data and document data using AES-256-CBC. Encryption keys are securely managed, and access to encrypted data is restricted to authorised systems and users only.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Gradintelligence provides standard processes to export customer data at contract exit in HTML, CSV, and PDF formats. No additional charges apply for standard data export at contract exit.; ; For reporting purposes, selective data export features are available during the contract, subject to user re-authentication at the point of export.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • HTML
• Data import formats: Other
• Other data import formats:
  • XML
  • PDF
  • CSV
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Gradintelligence protects data using layered technical and organisational controls. The service is hosted on an ISO 27001-certified platform with dedicated database servers in secure UK/EU GDPR-compliant facilities. Sensitive and documents data is encrypted at rest, with encrypted backups stored separately.; ; Access to customer data is restricted, logged, and support staff access is protected by VPN. All access required multi-factor authentication. No personal data is stored locally or transferred without authorisation and encryption. Regular vulnerability scanning and penetration testing are performed, development aligns with OWASP Top 10, and the service is certified to Cyber Essentials Plus.

Availability and resilience

• Guaranteed availability: Gradintelligence warrants 99.95% service availability, measured on a monthly basis, excluding planned maintenance and events outside of our reasonable control. Availability is continuously monitored.; ; If availability falls below the guaranteed level in a given month, the customer will be entitled to service credits of up to 10% of the monthly service charge for the affected service period. Service credits are applied to future invoices and are the customer’s sole remedy for availability breaches. Full measurement and exclusions are defined in the service agreement.
• Approach to resilience: Gradintelligence is designed for resilience using a scalable SaaS architecture that tolerates single component failures. The service is hosted on resilient cloud and dedicated infrastructure across secure UK/EU data centres with redundant power, networking, and storage.; ; Data and key services are protected using replication to ensure continuity in the event of component or infrastructure failure. Application components are continuously monitored, capacity can be scaled to manage peak demand, and encrypted backups are maintained and tested. ; ; Detailed datacentre resilience and disaster recovery arrangements are available on request.
• Outage reporting: A public dashboard and, for planned maintenance, via web page announcements.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Gradintelligence restricts access to management interfaces using role-based access control, least-privilege principles, and multi-factor authentication. ; ; Administrative access is limited to authorised personnel only and is logged and monitored. ; ; Access to customer data by Gradintelligence support staff requires a secure VPN connection and is granted only where operationally necessary and approved.; ; Access to support channels is controlled through authenticated email and ticketing systems. Support requests are validated to ensure the requesters identity is confirmed before actions are taken. Support actions are logged, and subject to management oversight.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Gradintelligence operates a comprehensive set of information security policies and processes covering governance, risk management, access control, data protection, and incident management. Policies align with recognised standards and best practice, including ISO/IEC 27001 principles and the Software Security Code of Practice. Olivedon Ltd is certified under the Cyber Essentials Plus scheme.; ; Processes include role-based access control, multi-factor authentication, secure development practices aligned to the OWASP Top 10, vulnerability management and penetration testing, logging and monitoring, incident response, and regular policy review.; ; Hosting security controls are supported by an ISO/IEC 27001-certified cloud hosting provider.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Gradintelligence operates documented configuration and change management processes. Risk assessments for significant changes are approved at board level, and major changes are subject to penetration testing and security review prior to deployment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Gradintelligence operates a documented vulnerability management process. ; ; Potential threats are assessed through regular vulnerability scanning, security reviews, and penetration testing. ; ; The service is protected by a Web Application Firewall providing monitoring, alerting, and security logging. ; ; Penetration testing is conducted at least quarterly, and following significant changes.; ; Security updates and patches are applied in line with Cyber Essentials Plus requirement.; ; Operating systems and system software security updates are automatically applied. ; ; Locally installed applications and endpoint security software, are approved, securely configured, and auto-update.; ; Information about vulnerabilities is obtained from security advisories and notifications associated with the technologies used by the service.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Gradintelligence identifies potential compromises through protective monitoring controls: including Web Application Firewall alerts, system and application logging, automated monitoring, and operational review by the technical and customer service teams.; ; When a potential compromise is identified, a data security incident is declared by the Data Protection Officer (DPO). The risk is assessed and containment and remediation actions are initiated in line with documented incident management procedures.; ; Security incidents are owned by the DPO and are responded to promptly upon identification, with escalation and response actions prioritised based on severity.
• Incident management type: Supplier-defined controls
• Incident management approach: Gradintelligence operates a single, documented incident management procedure covering operational and security events. The procedure defines roles, escalation, assessment, containment, remediation, and review steps.; ; Incidents can be reported by staff or clients directly to the Data Protection Officer (DPO), a delegated representative, or a company director. Clients may also report incidents via their named account manager or the customer service team. End users report incidents through the customer service team.; ; Incident reports and updates are shared internally and, where relevant, with the Data Protection Officer of associated data controllers.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 62fc4dc2-de58-4453-878c-25f8baf961c4
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: A5ad152a-53a6-4e8d-a425-d3241baaedd9
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at heipartners@gradintel.com. Tell them what format you need. It will help if you say what assistive technology you use.