Lineal Software Solutions Ltd

Microsoft Teams Adoption and Support

Lineal provide design, build, migration and support services for customers to adopt Microsoft Teams within their environment. This includes security design, federation, administration and compliance services. We also provide full support and are a CSP Direct Microsoft Gold Partner providing flexible licensing arrangements to reflect business need.

Features

• Microsoft Teams Solution Design
• Microsoft Teams Migration Services
• Microsoft Teams Support and Administration
• Microsoft Teams Licensing Advice, Sales and Administration
• Remote or Onsite Support
• End user and technical training for staff

Benefits

• Enables flexible and remote working
• Reduces end user support requests
• Reduces business risk and costs associated with onsite infrastructure
• Increases collaboration opportunities for staff
• Improves staff and customer communication

£400 to £1,200 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@lineal.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

837300941649537

Contact

Jevon Whitby
01271375999
sales@lineal.co.uk

Planning

• Planning service: Yes
• How the planning service works: We work closely with you to create an agreed design, introducing proof of concept exercises through trials and creating success plans for a seamless migration to Microsoft Teams. We can provide project management assistance or plan training programmes for your staff and IT team. Our years of experience are leveraged to support your success in moving to the cloud and realising greater value for money.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Lineal works with your own training requirements or can recommend a programme of end user and technical training to simplify adoption and ongoing administration of your chosen cloud solution.; ; Training can be delivered in-person in a classroom environment, in the workplace in small groups or 1:1, or remotely as required. Lineal offer a full range of training services.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Lineal has extensive experience of helping organisations migrate to cloud services. We can lead and support your transition to a cloud-first method of working and support you as you gain ever greater value from the services available.; ; Lineal can guide you to find the most cost effective and efficient way of migrating to your chosen cloud services and implement those to agreed plans, providing full support along the way.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Lineal can offer proof of concept and trial environments for testing and QA purposes. We can work with defined requirements in order to measure performance and ensure your migration to cloud services will be a success.

Security testing

• Security services: Yes
• Security services type:
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Lineal provide a huge range of support services as part of our MSP offering to a diverse range of clients. From Office 365 and Azure through to security products, break-fix support for end users and proactive maintenance - we are able to support your business goals completely.; ; Our in-house service desk provides a complete support experience for your staff and we pride ourselves on the customer experience we deliver.

Service scope

• Service constraints: Lineal are able to work with you to determine any applicable constraints and we are flexible in designing services that reflect your needs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email queries are responded to within 4 business hours. Online queries are typically responded to immediately and similarly for phone queries.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: PAYG Support - pay per time or incident - rates dependent on services and support required and are agreed in advance.; ; Standard Support - a contracted support offering based on limited consumption of our support services to agreed maximums. Rates vary depending on services for which support is being provided.; ; Premium Support - support offering with personalised support experience, technical account manager and agreed SLAs that may differ from Standard Support.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Lineal, we are committed to the fight against climate change through innovative and responsible actions. Our 14 solar panels produce a robust 4KW of clean energy, reflecting our dedication to renewable resources. Embracing the digital transformation, we’ve reduced our on-premises servers, opting for Microsoft Azure’s cloud services which align with our carbon-neutral goals. Our environmental stewardship extends to waste management, with new recycling provisions significantly reducing packaging waste. We’re also empowering our team with over 90% enjoying flexible remote work options, drastically cutting down on commuting and vehicle emissions. In our facilities, we’ve implemented smart heating controls to optimise energy use, and all traditional lighting has been upgraded to energy-efficient LEDs. Our commitment to sustainability is further demonstrated by our investment in company vehicles including EV schemes for staff, reducing the need for personal car usage and associated emissions. In a unique twist, we’ve turned food waste into a resource, repurposing it as nourishment for our office plants. And we’re not stopping there – we've recently championed the responsible reduction of water usage and are considering the installation of ‘Save Water’ posters in key locations to promote water conservation efforts. Each step we take is a stride towards a greener planet, showcasing Lineal’s proactive approach to environmental responsibility.

  Tackling economic inequality

  Lineal is dedicated to addressing economic inequality with a multifaceted approach that empowers individuals and strengthens our communities. Our initiatives are designed to create opportunities, foster inclusive growth, and support sustainable development. Creating Opportunities: We’re investing in programs that provide employment, training and re-training, and return-to-work opportunities, especially for those affected by economic downturns. This includes supporting new businesses and job creation in combination with other local services such as Job Centre Plus and return to work schemes. Education and Skills Development: Recognising the power of education, Lineal supports initiatives that offer quality education and skills training, helping to bridge the gap between different economic groups. Our Degree Apprenticeships are highly sought after opportunities for individuals looking to build a career in tech. Asset Building: Lineal encourages asset building for working families, providing them with the support to secure their financial future. Inclusive Supply Chains: We’re committed to increasing supply chain resilience and capacity, ensuring that local small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are integral parts of our network. Community Engagement: Lineal engages with local communities to understand and address the unique challenges they face due to economic disparities. We sponsor a number of community activities. Sustainable Practices: We promote workplace conditions that support economic recovery efforts, including remote working and sustainable travel solutions. Through these actions, Lineal not only contributes to the economic well-being of individuals but also fosters a more resilient and equitable society.

  Equal opportunity

  Lineal’s Equal Opportunity Initiatives: Leveling the Playing Field At Lineal, we are a Disability Confident Employer and we believe in creating an environment where every individual has the chance to succeed, regardless of their background. Our commitment to equal opportunity is unwavering, and we’ve implemented several initiatives to ensure fairness and inclusivity across our operations. Inclusive Hiring Practices: We’ve broadened our recruitment channels to attract diverse talent and adopted positive action to encourage applications from under-represented groups. We are an Armed Forces Covenant Employer Scheme signatory. Workplace Policies: Our comprehensive equality, diversity, and inclusion policies set clear expectations for behavior and outline procedures for addressing any issues, fostering a respectful and supportive workplace. Training and Development: We provide ongoing training for all staff to understand and embrace our policies, ensuring that the principles of equal opportunity are embedded in our culture. Supporting neurodiversity is a particular strength for us. Leadership and Culture: We’re cultivating a leadership team that champions diversity and models inclusive behavior, creating a culture where everyone feels valued and empowered. Community Engagement: Lineal actively engages with local communities to identify and address barriers to equality, working collaboratively to find effective solutions. We regularly contribute to Employment Skills efforts and supporting individuals with their return to work, access to work, and career guidance. Our Work Experience programme is highly regarded and oversubscribed. Supporting Diverse Businesses: We prioritise partnerships with diverse suppliers and support small and medium-sized enterprises, contributing to a more equitable business ecosystem. Monitoring and Evaluation: We regularly assess the impact of our initiatives, using data to inform our strategies and ensure we’re making real progress towards equal opportunity. Through these efforts, Lineal is not just complying with equal opportunity standards but is actively working to create a world where everyone has the opportunity to thrive.

  Wellbeing

  At Lineal, we prioritise the wellbeing of our employees as a cornerstone of our success. Our comprehensive wellbeing initiatives are designed to support our team’s physical, mental, and emotional health. Healthy Eating: We provide healthy snacks like fruits, nuts, and yogurts in the staff room, encouraging nutritious choices during work hours. Mandatory Breaks: To combat work fatigue, we’ve made lunch breaks mandatory, ensuring that everyone has time to recharge during the day. Wellbeing Support: Our company offers wellbeing services to address any work-related, personal, or health concerns promptly. Financial Wellbeing: We provide resources and training to help employees manage their finances effectively, contributing to their overall sense of security. Mental Health Resources: Recognising the importance of mental health, we offer access to counselling services and stress management programs. Social Connectivity: Through team-building activities and social events, we foster a sense of community and belonging among our staff. Work-Life Balance: We support a healthy work-life balance with flexible working arrangements and encourage taking time off to rest and rejuvenate. Personal Development: Employees have opportunities for personal growth through training programs and professional development courses. Physical Activity: We promote physical health by organising walking meetings and providing gym memberships and fitness classes for staff. Environmental Comfort: Our office spaces are designed to minimise distractions and create a productive environment with good lighting, personal background music, comfortable heating and inspiring decor. Safety Training: We ensure a culture of safety by providing comprehensive training and resources for personal and workplace safety. Through these initiatives and others, Lineal is dedicated to creating a workplace that not only drives performance but also ensures the holistic wellbeing of every team member.

Pricing

• Price: £400 to £1,200 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@lineal.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.