Learnpro Efireservice

LearnPro Health LMS - Health & Social, Communities, Charities and other Public Sector Bodies

Learning management system/solution and online content authoring tools enabling access, assessment, reporting and creation of e-learning, classroom courses, app content and programmes for staff, line/service managers, authors, and administrators. Aimed at the Public Sector, Health and Third Sectors throughout the UK for mandatory learning linked to specific staff roles.

Features

• Learning Management System: revalidation, assessment, data analytics scorecard, reporting
• Course Booking System: master courses, scheduling, evaluations, customisable alerts
• Personal Development Recording: maintenance/development against standards with planners
• Elearning Authoring Tools: Collaborative, version-controlled distribution, instant deployment
• Shared Catalogue: easily rebranded and customisable shared courses
• SteamV rate adaptive video streaming and encoding
• Platforms No-Code App Authoring: forms, video, documents, decision trees
• Learning Record Store: xAPI transfers of data between multiple LMSs
• Real-time elearning distribution to any LMS

Benefits

• Access courses and view your core and role mandatory progress
• Allow approvable classroom booking at staff/manager levels with prerequisites
• Record manager-approvable evidence and progress against standards
• Non-technical staff to author/share content online, directly publishing to LMSs
• Report on eLearning, CBS, and other activities in one place
• Create rules/learning plans with any content type: no coding required
• Create apps and forms, assign to staff with extensive reporting
• Sync user details, leavers, passes with data from other systems
• Instantly report on staff progress via scorecard and matrix views
• Saving significant time/money building courses based on best practice/regulatory requirements

£4,500 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jadep@learnprogroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

837437633787214

Contact

Jade Pullan
07474377366
jadep@learnprogroup.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: There are no constraints to our service.
• System requirements: Modern web browser such as Chrome, Google etc.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Operating normal working hours with normal response time of 2 hours. Customers are routinely kept up-to-date on ticket status for extended queries.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: 9-5 Mon-Fri; ; We have not undertaken any web chat testing with assistive technology users, however the products we use for web chat are Microsoft Teams etc.; ; Microsoft states the below regarding their accessibility standards:; ; "Our commitment to accessibility is guided by three main principles: transparency, inclusivity and accountability. In developing our products and services, we take into account leading global accessibility standards, including EN 301 549, U.S. Section 508, and Web Content Accessibility Guidelines (WCAG).; ; Microsoft also works with governments and organizations around the world to deliver the benefits of digital technology to people with disabilities."
• Onsite support: No
• Support levels: Technical developers are involved in the support process, depending on the type of support query. Support is available via our email ticketing system. Most queries can be dealt with within a couple of working hours. With more involved queries we will provide an estimate or update within this timeframe. We respect the administration levels within our systems and will forward queries on to our main contacts at the customer if the permissions provided to the staff member by administrators is insufficient for what they are looking for us to do. In most cases the person who first responds to the ticket will see it through to resolution, but we can track ongoing queries and reassign in the case of annual leave for example. We also have online help within system, with videos and documentation. Calls/online meetings are available for admins by request, and we will also suggest this in cases where it will help. New customers will normally have a single point of contact for setup before we suggest use of the support process for normal ongoing help queries.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A member of our team will be assigned to set up the system as required. Training can be provided on the LMS, LAB Advanced, Course Booking and some other individual system features.; ; Training will be provided on the LMS based on scoping of requirements and the features you are purchasing.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers must retrieve data using normal reporting, unless otherwise agreed with us.
• End-of-contract process: Access closed on final day of contract, personal data will be removed a period afterward as agreed with customer. Data can be retrieved from the system up until contract ends using the normal reporting made available as part of the service. More customised extraction of data can be provided at an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We have a specific mobile application available. Authored content is responsive. We have a mobile-friendly user interface in development. Responsiveness / usability on mobile devices of third-party content you provide will depend on authoring tool used by the provider.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Admin-level console app is provided to support this for most customers, removing the need for technical knowledge. Direct access can be discussed depending on target system’s requirements. Upload and update user accounts, archive accounts, set line managers. Sandbox area available. Documentation is available.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Administrators have many options for setting how content/interface is presented to users, and what options for what is made available to users, managers, and different levels of administrators. For example: •Admin levels: Organisation Admins can administer staff within whole organisation, while Department/Team Admins are restricted to staff only within their department/team respectively •Admin Restrictions: Admins can be unrestricted/limited to one or more of reporting, searching, adding delegates and scheduling classroom events •Content Authorities: If particular content is sensitive and should not be reportable by everyone, or you need different departments to handle different classroom courses, you can use our Content Authority system to do this •Per-course visibility: Control per course whether staff can access it directly, must be specifically assigned the content (individually/per role), or can only access as part of a wider programme •Per-event options: Control per classroom course whether staff can book on directly, require manager approval, or booked on by administrators •Announcements: Make custom announcements for staff through the homepage •Course branding: Brand your content with custom logo, banner and colours (even if imported from shared content from us or another organisation) • LMS has customisable widgets, layouts, branding, all managed by top level administrators.

Scaling

• Independence of resources: The provision is based on national approach to avoid performance bottlenecks. Our cloud is a virtualisation environment to allow upgrade of key components to manage demand. Modular architecture allows independent upgrades of non-critical components without core system downtime, however planned downtime may be required dependent on severity of change.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide usage and auditing reports which are available across hundreds of configurable and filterable reports
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Physical security measures in place at data centre
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Large number of reports available throughout system in CSV, XLSX and PDF format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX
  • PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.5% including site updates.
• Approach to resilience: We have 2 virtualised hosted servers mirroring each other, hosted at Datum UK.; Our datacentre setup provides the following ensuring resilience:; • Nightly snapshot backups to the same rack with 14-day retention; • Replication of service to another rack in the DC with 30 min RPO; • Nightly web data and db backups in same rack and pushed offsite to secondary DC in London, with 45-day a retention period; ; Replication of service to offsite secondary DC in London with 30 min RPO for DR.
• Outage reporting: Our service reports outages via the following: server monitoring and text alerts, uptime figures.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Tiered access levels available to restrict users to administration levels to those provided by people authorised by the customer.; •Organisation Admins can administer staff within whole organisation, while Department and Team Admins are restricted to staff only within their department/team respectively; •Admins can be unrestricted or limited to only one or more of reporting, searching, adding delegates and scheduling classroom events; •Restricted reporting and general access for selected content as determined by customer; ; We also restrict the top, global administration level, to authorised developers only. Ticketing process and help we provide to users is always restricted to set user levels.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: March 2024
• What the ISO/IEC 27001 doesn’t cover: ISO Certification covers the following ISO27001 policies:; ● Information Security Policy; ● Data Protection Policy; ● Data Retention Policy; ● Access Control Policy; ● Asset Management Policy; ● Risk Management Policy; ● Information Security Awareness and Training Policy; ● Information Classification and Handling Policy; ● Acceptable Use Policy; ● Clear Desk and Clear Screen Policy; ● Remote Working Policy; ● Business Continuity Policy; ● Backup Policy; ● Malware and Antivirus Policy; ● Change Management Policy; ● Third Party Supplier Security Policy; ● Continual Improvement Policy; ● Logging and Monitoring Policy; ● Network Security Management Policy; ● Information Transfer Policy; ● Secure Development Policy; ● Physical and Environmental Security Policy; ● Cryptographic Key Management Policy; ● Cryptographic Control and Encryption Policy; ● Document and Record Policy
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Our Hosting Partner (Strategies Limited) has ISO 27001 security certification.
  • Datum UK has ISO/EC 27001 security certification.

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are ISO27001 certified. All information security issues are reported directly to the security officer, who initiates a response plan. This plan includes risk assessment, registration in the central risk register, and appropriate mitigation actions based on the severity level.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Changes logged in Team Foundation Server; customers provided with change management forms; tickets tracked in tracking system. Security impact assessed as part of development cycle and testing, with penetration testing forming the final layer if a potential issue does get through to live system.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Regular security patching of operating system and relevant server software – at a minimum monthly unless a specific threat with process expedited where a specific threat is identified. For our own software, security reviews and coding against threats as required. We are capable of making immediate hotfixes to our own software should the case for this arise.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Identification notified via security alerts. Technical team look at the issue and update the site within a set timeframe dependent on severity. Certain severe threats would be dealt with out of hours, other issues would be either be worked on and patched immediately or handled as part of normal update process depending on analysis of the scale and likelihood of potential risk.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Error logging is delivered at several site levels and remains easily available to our technical team. Users can report via ticketing system. Reports provided directly to affected users as required as email body and/or standard PDF/Word attachments as required.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  LearnPro Group is committed to the fight against climate change. We are passionate about achieving this, in accordance with all relevant legislation, including the Environmental Protection Act (1997). Thus, we govern our business responsibly, and inclusively.; ; In our environmental efforts, we are committed to:; • Meeting and exceeding the requirements of environmental laws and regulations.; • Reducing waste throughout our operations by recycling and reusing waste as far as possible, with all offices upkeeping digital working (reducing paper-use) and allocating recycling tools (premise-wide).; • Minimising CO2 emissions through provision of remote work across our organisation. We only travel where necessary with our whole organisation using conference technology to meet internally and with prospective/existing clients. We adhere to guidance and best practice concerning NET Zero targets/plans set by UK government. ; • Continually assessing and monitoring our environmental processes and progress towards environmental goals set annually.; • Reducing LearnPro’s energy and water consumption, through responsible utilisation of energy efficient lighting and equipment (i.e. LED in all our offices).; • Ensuring that every employee understands, and is responsible, and accountable, for incorporating environmental considerations in daily business activities. ; • Promoting sustainability internally throughout operations, using posters in offices, and the incorporation of environmentalism into our training programme, with mandatory induction training and annual refreshers on how we continue internal sustainability efforts and fight climate change.; ; LearnPro Group has appointed an external Environmental, Social and Governance (ESG) consultant to advise and support the group in creating sustained outcomes for positive environmental and societal impact. We set out to achieve this through governing our business responsibly and inclusively to build long-term resilience, as per annual goal setting and self-reflective practices organisation wide.

  Equal opportunity

  LearnPro Group promotes a working environment in which equality, diversity, and inclusion (EDI) is recognised, valued, and encouraged. As such, we are committed to promoting equal opportunity throughout all our business operations, and adhere to all relevant legislation, including the Equal Opportunity Act (2010), the Equality Act (2010), and the Human Rights Act (1998).; ; In our efforts to do so, throughout our company, all staff and job applicants are treated equally and given the same set of opportunities regardless of their:; • Age.; • Sex.; • Race; • Disability.; • Sexual orientation.; • Disability culture.; • Any other personal characteristic which may be discriminated against.; ; Our workforce is representative of all diverse members of society, meaning our company is better positioned to understand and empathise with our customers. Staff are compelled to treat each other, and any customers/clients they encounter, in a respectful manner. This is reinforced throughout our training processes, and within EDI information regularly disseminated throughout the office. We celebrate a range of cultural days throughout the year, ultimately adopting enhanced awareness across various groups/cohorts including LGBTQ+, Black History, International Woman’s Day, and International Day of Persons with Disabilities (etc.). ; ; All LearnPro Group staff must ensure their conduct conforms to the standards of our Equal Opportunity Policy. Complaints surrounding equal opportunities are taken extremely seriously and are dealt with as misconduct within the organisation. When complaints are received, we investigate them thoroughly, and in serious cases, dismissal is decided without notice. ; ; Our commitment to equal opportunity is enforced throughout our recruitment process. In all advertisements, we state that an applicant will not be excluded based on personal characteristics and always use gender-neutral language, focusing primarily on the capabilities/competencies at hand. ; ; Our senior leadership team reflects effective EDI, with 50% female representation and 10% of members identifying as disabled.

  Wellbeing

  LearnPro Group are committed to helping our people stay healthy, both physically and mentally. For this reason, we have put several measures in place, as part of our health and wellbeing strategy companywide.; ; Firstly, we collaborate with Vitality Health, our medical aid provider. Vitality Health not only provide medical aid, but also general wellbeing assistance to us and our staff. In doing so, they offer several products and discounts which encourage both mental and physical fitness. This includes free gym memberships, healthy lifestyle rewards (i.e., exercise promotion via our ‘Get Moving’ scheme), free medical advice, and counselling sessions. This helps our employees to follow their own ‘pathway’ to better health and provides them with the tools to get there.; ; To encourage mental wellbeing within our company, we operate a flexible working policy, which allows staff to work around home commitments, appointments, and the like. This increases morale as staff work when and where is best for them with us currently boasting an impressive 95.5% staff retention figure. We hold informal Tea and Toast sessions monthly, where staff can discuss amongst themselves, and with management, any concerns they have. This allows them to feed back to us about the work environment and their likes/dislikes regarding their team/role/duties and general company processes, in turn providing recommendations on positive changes that impact wellbeing. Employees can also have private meetings with HR staff, who will signpost them to mental health resources and services and support them in making any changes to their working day necessary to their mental wellbeing. Employee survey results concerning our wellbeing strategy (compiled every quarter) has increased by 10% over the last 12-month.

Pricing

• Price: £4,500 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We typically offer a full free trial after a demonstration of the system. This includes access to the core system and all available additional modules.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jadep@learnprogroup.com. Tell them what format you need. It will help if you say what assistive technology you use.