GENERATION DIGITAL LIMITED

ElevenLabs – AI Voice Audio Video Platform

ElevenLabs is a cloud platform offering state-of-the-art AI voice capabilities: realistic text-to-speech, speech-to-text, voice cloning, voice change, dubbing, and deployable voice agents. With API, SDKs and enterprise controls, it enables organisations to embed immersive voice experience, accessibility improvements, content creation and automation across web, mobile and product environments.

Features

• Realistic text-to-speech in 70+ languages
• Speech-to-text transcription in 99 languages
• Custom voice cloning from sample audio
• Voice changer & remixing audio tools
• API and SDK access for audio integration
• Voice agents platform for conversational experiences
• Data residency & zero-retention mode (enterprise)
• Role-based access, audit logs and enterprise controls
• Dubbing studio for video/audio content localisation
• Usage analytics and character-/minute-based billing

Benefits

• Make content accessible via lifelike voice
• Reduce time creating voice assets
• Scale multilingual voice production globally
• Embed voice agents to enhance customer experience
• Improve inclusivity with speech-to-text and audio options
• Retain full control over data and usage
• Lower production costs with AI voice workflows
• Enable rapid prototyping of voice-enabled products
• Provide enterprise governance for audio workflows
• Unlock new audio-first business opportunities

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

837595597434653

Contact

Thomas Sutton
+44 020 3951 3986
gcloud@gend.co

About your service

• Service categories:

  Applications

  Content workflow and management

  • Media Services
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: ElevenLabs provides a standalone web platform (Studio), but its API extends to integrate with third-party conversational AI platforms, chatbots, video editing software, content management systems, and other large language models (LLMs) like GPT and Claude.
• Cloud deployment model: Public cloud
• Service constraints: The service operates on a usage-based credit model; exceeding plan limits will stop usage unless an Enterprise agreement is in place. The Free plan is limited to non-commercial use and has a lower concurrency limit (typically 2). Enterprise features, such as custom SLAs, dedicated infrastructure, and BAA (Business Associate Agreements), are only available under custom contracts. Routine maintenance is rare and typically communicated via the public status page in advance.
• System requirements:
  • Standard web browser (Chrome, Firefox, Edge, Safari) for Studio access.
  • Active internet connection required for all API calls and generations.
  • Valid API key and subscription required for authenticated service use.
  • Compatible audio codec for consuming the output audio files (MP3/PCM).
  • No specific anti-virus or third-party licences required for operation.

User support

• Email or online ticketing support: Yes
• Support response times: We provide expedited support and aim to respond quickly to questions. Available during business hours Monday to Friday, we will respond to enquiries within one business day or twenty four hours from the date of the receiving the inquiry.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: We provide the following support levels:; ; Onboarding; ; Customer success managers (CSMs): A dedicated partner familiar with your goals, helping you hit them with coaching, calls, and training.; ; Professional services: Additional consulting sessions for on-site training, digital transformations, custom integrations, and more.; ; Custom resources: From onboarding to feature tips, we can provide the right content at the right time to help answer your team’s questions and needs.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: We provide a wide range of onboarding services for clients including:; ; - Online training; - Onsite training; - Comprehensive user guides; ; Etc.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract audio assets, transcripts, models and usage logs via the dashboard or API. The platform supports export of content and metadata, and enabling zero-retention mode ensures deletion of processed data if selected.
• End-of-contract process: At the end of the contract licences can be renewed or terminated.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The core service is accessible via the web browser on both mobile and desktop. The TTS generation interface and project management (Studio) are fully functional on both. However, due to screen size and complexity, advanced features such as detailed project organisation, fine-tuning voice settings, and managing large libraries of cloned voices are typically optimised for and better performed on the desktop web interface.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The web-based ElevenLabs Studio
• Accessibility standards: None or don’t know
• Description of accessibility: The service's core function is to improve accessibility by turning text into high-quality spoken word. The web interface aims for standard usability, but formal conformance is not public. Users can input text and initiate audio generation using standard navigation. Limitations may exist in keyboard-only or screen reader navigation across the complex Studio interface, and reliance on visual cues for project management may impede fully accessible use.
• Accessibility testing: Formal interface testing with users of assistive technology (AT) is not publicly documented. Internal teams perform usability checks to ensure the text input, voice selection, and audio output functions are straightforward. We monitor user feedback regarding AT compatibility. Due to the rapid deployment of advanced AI features like Voice Studio and Dubbing tools, continuous iterative improvements are prioritised to enhance keyboard navigation, screen reader tagging, and colour contrast, leveraging standard browser accessibility tooling during development rather than formal external user testing.
• API: Yes
• What users can and can't do using the API: Users can use the API to access core functionality: Text-to-Speech generation, voice cloning/editing, and audio streaming. Users make changes by modifying parameters like voice ID, stability, and clarity in their API calls. Users cannot perform administrative setup tasks such as account creation, billing management, or managing subscription tiers through the primary TTS/Dubbing API. Limitations include rate limits (concurrency restrictions) and a character limit per single request, both of which vary significantly based on the subscription tier.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Via SSML, voice settings, and custom voice cloning

Scaling

• Independence of resources: ElevenLabs manages demand using a large-scale, dynamically scaling cloud architecture. We employ concurrency limits (rate limits) per subscription plan to ensure no single customer can overwhelm the service, dedicating resources fairly. Enterprise customers can secure elevated concurrency limits and dedicated infrastructure options, guaranteeing isolation and prioritised resources, thus ensuring performance remains stable even during peak demand from the multi-tenant base.

Analytics

• Service usage metrics: Yes
• Metrics types: Character/credit usage is tracked and visible in the user dashboard
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: ElevenLabs

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: The primary user data (generated audio) is exported directly as a digital audio file upon successful completion of a request via the Studio interface or API. In the Studio, users click a download button. Via the API, the audio file is returned directly in the response payload for immediate retrieval by the consuming application. Users retain all rights to the generated audio content under commercial subscription plans and can store it as needed.
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: For Enterprise customers, ElevenLabs provides a custom Service Level Agreement (SLA) guaranteeing a high level of uptime, typically 99.9% or higher, for the core API services, excluding scheduled maintenance. This is detailed in the contract. If the guaranteed availability is not met in a given period, eligible Enterprise customers receive service credits calculated as a percentage of the monthly service fee. For all other plans (Free, Starter, Creator, etc.), service is offered on a best-effort basis without a formal, financially-backed SLA or guaranteed refunds, although we maintain high operational standards and transparently report status via a public dashboard.
• Approach to resilience: The ElevenLabs service is architected on a resilient public cloud foundation, deploying resources across multiple Availability Zones (AZs) within a geographic region to eliminate single points of failure. The architecture employs load balancing and auto-scaling to rapidly handle traffic spikes and hardware failures without service disruption. Critical application and configuration data are replicated across AZs for fast failover and recovery. Our AI models are deployed across this infrastructure, ensuring continuous availability of the core TTS and cloning capabilities, which is monitored 24/7 for proactive issue mitigation.
• Outage reporting: ElevenLabs reports outages primarily through a public status dashboard which provides real-time updates on the operational status of all platform components, including the Text-to-Speech and Voice Cloning APIs. Users can subscribe to this status page to receive automated email alerts for service interruptions and resolution updates. Additionally, all API users receive standard HTTP error responses during an outage. Enterprise customers benefit from elevated priority support and may receive direct communication regarding critical incidents, ensuring immediate awareness and coordination during service disruptions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to internal management interfaces is secured with Multi-Factor Authentication (MFA) and is strictly governed by the principle of least privilege and role-based controls. Access is monitored and audited in real-time. Support agents' access to customer data is limited, requiring explicit customer consent to view specific account details or logs relevant to a support request. All access is logged and automatically revoked once the need is satisfied, ensuring strict separation of duties.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: SAML 2.0 Single Sign-On for Enterprise

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 27001, SOC 2 Type II
• Information security policies and processes: ElevenLabs follows information security policies based on ISO/IEC 27001 and SOC 2 Type II frameworks. Policy adherence is overseen by a dedicated Security Team reporting to a senior executive. Processes include mandatory annual security awareness training for all staff, role-based access controls (RBAC) enforced across all systems, and the use of automated security tools in the development pipeline (SAST/DAST). Compliance is maintained through continuous monitoring, regular internal audits, and external third-party audits to ensure policies are consistently applied and risks are managed.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All service components are tracked via version control and configuration management tools. Changes follow a defined pipeline: Code Review -Automated Testing - Staging Deployment - Production Deployment. Changes to critical components undergo a formal security impact assessment by the Security Team and require multi-person approval before production release. Automated processes enforce consistency between configuration states, ensuring minimal risk and traceable component lifecycles.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Potential threats are assessed using continuous automated vulnerability scans, internal security testing, and external penetration tests. Information is sourced from commercial threat intelligence feeds, public vulnerability databases (e.g., CVE), and a Responsible Disclosure program. Critical vulnerabilities are prioritised for remediation and patches are deployed rapidly, typically within 72 hours of validation, followed by verification in pre-production environments before deployment to the live service.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We use Security Information and Event Management (SIEM) systems to aggregate and analyse logs from all infrastructure and application components in real-time. Automated alerts notify the 24/7 Security Operations Team of any anomalous activity or potential compromises. Response is immediate, with the goal of containing and isolating critical incidents within 30 minutes of detection, following detailed, tested incident response playbooks to ensure rapid mitigation.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We maintain pre-defined, tested Incident Response Playbooks for security, privacy, and service availability events. Users report incidents through the support ticketing system or by monitoring the public status page for platform-wide issues. For security incidents affecting customer data, notifications are provided directly to the affected customer's designated contacts. Post-incident reviews are conducted, and reports are shared with customers as required by legal or contractual obligations.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A perpetual free tier is available.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.