BLUEROSE TECHNOLOGIES LIMITED

PEGA, Appian, SAP, Oracle, AI, Open Source and Digital Technologies

Consulting, Development, Data strategy and Analytics, configuration of BPM, Testing services, Infrastructure and Project Management, support, End to End digital services from requirements till project delivery and making them live, Architecture review, COE setup and governance, Advisory and consulting, Quality Assurance Services, Process & Microservices Orchestration, Low-Code/No-Code_PEGA, Artificial Intelligence.

Features

• Streamlined Development Process, Improved Collaboration, Continuous Integration and Delivery (CI/CD)
• Automation, Real-time Decision Making, Predictive Analytics, Enhanced Security
• Faster Decision-Making, Continuous Improvement, Risk Mitigation, Customer Satisfaction
• Faster Problem Resolution, Live Collaboration, IoT Integration, Automated Deployments
• Real-time Customer Insights, Automated Task and Activity Tracking
• Real-time Monitoring and Alerts, Improved Risk Management
• Disaster Recovery and Business Continuity: Security and Access Control
• Real-time Financial Reporting, Strategic Decision Support, Improved Compliance
• Resource Allocation: Quality Assurance, Improved Decision-Making
• Analytics and Insights, Cost Reduction and Revenue Optimization

Benefits

• Centralized system for managing tasks, bugs, and requirements
• Automation streamlines repetitive tasks and workflows, reducing manual effort
• Can streamline operations, reduce costs, deliver superior customer experiences
• Minimize delays, and keep the project on track.
• Enhanced customer relationships, improve operational efficiency, and drive business growth
• Through Data analytics organizations can drive innovation, optimize performance
• Reduce risk, improve operational efficiency and compliance across the organization
• Products and services can be tailored to meet customer needs
• Improve project outcomes, enhance teamwork, and achieve greater success
• Healthcare organizations can improve patient outcomes, operational efficiency.

£10 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vivek_sharma@bluerose-tech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

837747438461173

Contact

Vivek Sharma
+44 7448 143908
vivek_sharma@bluerose-tech.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: N/ A
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements:
  • Software Licenses
  • Service and contract agreements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: N/A
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Yes using standard Assistive Technologies as applicable
• Onsite support: Onsite support
• Support levels: User shall report service issues to Provider's designated support contact via [email/phone/online portal], providing a detailed description of the issue, any error messages, and any steps taken to reproduce the issue.; In the event that a service issue is not resolved within the agreed upon resolution time, User may escalate the issue to Provider's management for further review and resolution.; Provider shall use commercially reasonable efforts to respond to service issues reported by User. Provider agrees to use commercially reasonable efforts to ensure that the service ("Service") is available to User at least [X]% of the time during each calendar month, excluding scheduled maintenance.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training, online training and user documentation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: N/A
• End-of-contract process: N/A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Depends upon Client service support model and the preferences. And we can configure is required the difference in the services as applicable.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: The Services could be made configurable and easy to configure via User's portal as applicable and depending upon Client's preference this could be proficient to be used by the user's type as per the contractual agreement.

Scaling

• Independence of resources: 1. Autoscaling capability of the Hardware Infrastructure and Regular load testing.; 2. Multitenancy

Analytics

• Service usage metrics: Yes
• Metrics types: 1. Out of the box reporting; 2. Pre built administration console; 3. Configurable analytics
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, AWS, PEGA, Oracle, Appian

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Through pre- built components that we provide
• Data export formats:
  • CSV
  • Other
• Other data export formats: Any structured data format
• Data import formats:
  • CSV
  • Other
• Other data import formats: Any structured or unstructured format

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Data Encryption in Transit
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Data Encryption in Transit

Availability and resilience

• Guaranteed availability: SLA's Configurable upon agreement
• Approach to resilience: Available on request
• Outage reporting: Email Alert, An API, Real time notifications through multiple channels.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Through the BPM tools and Technology used for development
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: GMS Intercert Services
• ISO/IEC 27001 accreditation date: 18/10/2023
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 9001 :2015

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: 1. Configurable configuration and change management process through our IDE.; 2. Integration with Industry leading configuration and change management platforms.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: 1. Underlying platform continuously assessed for vulnerabilities and remedial work by platform partner.; 2. Application vulnerability assessed through engaging independent penetration testing vendor.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Alerts management process
• Incident management type: Supplier-defined controls
• Incident management approach: Bugs identified through the standard software development life cycle is processed, tested and deployed to live or production environment.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: Configurable connectors to Public services as needed

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Wellbeing

  Covid-19 recovery

  We developed Citizen aid solutions using our platform for European Government.

  Wellbeing

  Related to Covid 19 Recovery- We have developed Financial aid solutions covering financial support to EU Citizens.

Pricing

• Price: £10 a unit a day
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at vivek_sharma@bluerose-tech.com. Tell them what format you need. It will help if you say what assistive technology you use.