Claranet Limited
AWS and Azure Managed Public Cloud (CloudOps)
Claranet's Managed Public Cloud (CloudOps) combines both Claranet's vast experience in cloud with the functionality of the two main public cloud providers, Azure and AWS.
Features
- Platform monitoring (quotas, planned maintenance, configuration)
- System monitoring (CPU, memory, disk, network, system services, errors, warnings)
- Container patching (identification, testing, deployment, rollback)
- Virtual machine patching (identification, testing, deployment, rollback)
- Operating System management (install, configuration, maintenance, agents, storage, networking)
- Access management (SSH/RDP, security policies, named accounts and role-based)
- Data encryption at rest and in transit
- Reporting (patching compliance, platform issues)
- Infrastructure as Code (IaC) management of cloud infrastructure
- Continuous Integration and Continuous Delivery (CI/CD) pipeline management
Benefits
- Reduce staffing costs and outsource training requirements
- Ensure correct monitoring and access management is implemented
- Ensure compliance with OS and container security updates
- Be informed about OS and container version lifecycle
- Keep infrastructure predictable, manageable and scalable
- Move faster with expert teams at Claranet
Pricing
£30,000 to £400,000 a unit a year
Service documents
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Framework
G-Cloud 14
Service ID
8 3 8 2 2 7 0 0 3 2 2 9 1 9 5
Contact
Claranet Limited
Claranet UK Bid Team
Telephone: 020 7685 8000
Email: UK-bidteam@claranet.com
Planning
- Planning service
- Yes
- How the planning service works
- We offer architecture services on a wide variety of solutions with paid discovery, and in combining products from multiple areas, you can receive a set of services fit for your needs.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Migration of existing servers is possible, but will require professional services to ensure that they meet a common baseline for management. Alternatively, new images can be used to replace the existing servers, and setup will be facilitated by professional services.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- CHECK
- CREST
- Tigerscheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide management and maintenance of operating systems (OS) across private cloud and public cloud, along with a service desk to assist with incident and problem management, and to facilitate change through a robust change request and approval process in combination with your own IT team.
Service scope
- Service constraints
- Available with Claranet's infrastructure as a service (IaaS) offering, and on Azure and AWS public cloud infrastructure only.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Typical response time is approximately one hour. Scaled response times are in place for different levels of severity, and only priority 1 and 2 issues can be addressed outside of working hours (0800-1800 Mon-Fri, excluding public holidays).
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- The support for the service is standard with support being available from the hours of 0800 to 1800 Mon-Fri, excluding weekends and bank holidays. Critical issues (priority 1 and 2) can be addressed 24/7.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft, AWS
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- DAS
- ISO/IEC 27001 accreditation date
- 06/06/2023
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- 7Safe Limited
- PCI DSS accreditation date
- 11/01/2019
- What the PCI DSS doesn’t cover
- Our PCI-DSS only covers physical security requirements 1 to 8. 10 and 11 are not covered
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- ISO22301
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
Sustainability is a core element of our CSR strategy. At Claranet, we recognise the significance of our environmental footprint, even if it’s small, and are dedicated to perpetual improvements in energy conservation and waste minimisation throughout our operations. Our Senior Management Team has defined environmental and energy policies with a structure for setting and revising environmental objectives and goals.
• Our approach to environmental management includes:
• Committing to lessen our environmental impact.
• Integrating environmental performance and management into our business practice.
• Encouraging recycling and eco-awareness across our workforce, clientele, and suppliers.
• Reducing eco-toxic emissions from company vehicles.
• Reducing our energy use.
• Aligning with stakeholders to meet or excel in environmental standards.
• Adhering to applicable environmental laws and regulations.
• Conducting regular audits to measure and report on environmental metrics and establish goals.
Our energy management is focused on:
• Complying with legal standards for energy use.
• Implementing and, where possible, exceeding best practices for energy management.
• Allocating resources to meet our energy objectives and improve our management system continuously.
• Procuring energy-efficient solutions and services when feasible.
• Using data to monitor significant energy use and set targets for reducing consumption across the enterprise.
Our commitment to sustainability is reinforced by certifications such as ISO14001 for Environmental Management, ISO50001 for Energy Management, and the Cisco Environmental Sustainability Specialisation.
Aiming for net zero by 2050, we are proactively seeking ways to achieve this sooner. Our efforts are transparent, with an external Carbon Reduction Plan available upon request.Equal opportunity
Offering the opportunity to advance our people’s professional development is one thing, however, ensuring that everyone, no matter who they are, has that opportunity is something that we pride ourselves on. Diversity and Inclusion is a highly regarded topic at Claranet and one that we strive to work towards. We are committed to driving diversity and inclusion in a measurable way.
Our HR and Management teams are working closely on diversity and inclusion initiatives to support the reduction in the gap in pay between men and women. We have a group of employees who have volunteered themselves to work together the ensure some of the most meaningful diversity and inclusion dates throughout the calendar year are acknowledged and/or celebrated with the goal of ensuring all of our employees feel a sense of belonging at Claranet. We are a signatory with the Tech Talent Charter (TTC) who pride themselves on bringing organisations together to drive greater diversity and inclusion within the Technology sector. Not only does this support women getting into technology, but those from multi-ethnic and lower socio-economic backgrounds as well. We are excited to be a part of this movement and hope to contribute to making the UK technology sector truly inclusive. We are also one of the founding members of the Technology Community for Racial Equality (T4CRE). We are proud to support this organisation that is focused on promoting diversity, equity, and inclusion in the technology industry (https://tc4re.org/who-we-are/).
Our recruitment strategy and policy also heavily supports this. The makeup of our Senior Management Team further evidences our commitment to inclusivity, as it continues to represent an equal split between men and women, which is essential to leading a diverse workforce and promoting equality.Wellbeing
Claranet are passionate about people and fostering a healthy and nurturing work environment.
Our dedicated Wellbeing and Engagement team, work in partnership with external providers to deliver our health and wellbeing scheme: Health is Wealth. The scheme is comprised of talks led by professionals, access to exercise classes, discounted gym memberships and access to a fully trained Mental Health First Aiders team. Some of our notable events include, a Stress Awareness seminar, Disability Awareness talk delivered by Lee Spencer, Employee led activity to celebrate Neurodiversity Week, Women in technology celebrations, Happiness in the Workplace celebration week and Imposters Syndrome webinar. Our in-house team plan employee activity based on employee feedback and suggestions, enabling us to deliver a very diverse programme and support network within the workplace.
In conjunction with this we also provide all employees with access to the Employee Assistance Program (EAP). This facility provides an independent, confidential, and unlimited service available 24 hours a day, 365 days a year. It provides access to specialist professionals who offer advice on stress and anxiety as well as a range of other issues such as bereavement support, legal guidance, and health related issues.
Our employees also benefit from core and voluntary benefits including dental cover and private medical that covers pre-existing conditions with a range of options to cover partners or families. Voluntary Critical Illness Cover of up to £150,000 also gives our employees and their families financial and practical support at times of need.
Pricing
- Price
- £30,000 to £400,000 a unit a year
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at UK-bidteam@claranet.com.
Tell them what format you need. It will help if you say what assistive technology you use.