SVGC Limited

Requirements Management Dimensions RM Service

Provision of Requirements Management consulting services including Requirements Elicitation and Specification, Requirements Management, Requirements Engineering Process, Integrated Verification, Validation, Test and Evaluation and Requirements Management Toolset deployment.

Features

• Requirements Management Service
• Requirements Elucidation service
• Requirements Management Process
• Portfolio Capability Requirements Management
• Requirements Review & Refinement service
• Requirements Delivery Model Service
• DimensionsRM Tool Support Service
• Requirements Migration Service
• Requirements Process Training Service
• Requirements Toolset Training Service

Benefits

• Establish complete, correct and unambiguous requirements set
• Common requirements between users and suppliers
• Reduce risk to programme delivery
• Monitors requirements in real-time across the project lifecycle
• Monitors programme delivery performance
• Delivers requirements traceability
• Refines the Requirement Management process to save time / cost
• Allows collaborative requirements management in a shared central repository
• Delivers Requirements Management across waterfall, agile & hybrid development
• Provides integration with other development tools e.g. JIRA

£973 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@svgc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

838286496530239

Contact

Ms Julia Campbell
01747820900
commercial@svgc.co.uk

Planning

• Planning service: Yes
• How the planning service works: A consulting service is offered to establish cloud hosting needs. The service will work alongside client stakeholders to establish the nature of the Requirements Management Cloud hosted environment solution. This may be Public Cloud(s), Private Cloud(s) or On-Prem (secure) service. Working with Cloud provision partners, our consulting service will define and establish the most appropriate cloud hosting service.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Opentext Dimensions RM toolset
  • Public Cloud hosting
  • Private Cloud hosting
  • On-Prem hosting
  • Public Cloud hosting (Secure)
  • Private Cloud hosting (Secure)
  • On-Prem hosting (Secure)

Training

• Training service provided: Yes
• How the training service works: Basic DimensionsRM toolset training for elementary toolset use. This can be provided either as an on-line course or an instructor delivered course at a remote training centre or on Buyer site, as preferred.; Following consultancy support to establish the Requirements Delivery Model (RDM) specific to the Buyer programme, and set-up / tailoring of the toolset against the Buyers (RDM), Advanced DimensionsRM toolset training specific to project should be delivered as an instructor delivered course at a remote training centre or on Buyer site, as preferred, either on a Train The Trainer based approach or if preferred, to all key users e.g. Business Analyst, Requirements Manager, Change Manager, Project Manager, Chief Engineer and others as necessary.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We will provide service support to set-up and establish a Dimensions RM service in the Cloud. Dimensions RM Requirements Management application is designed to run either in-Cloud or On-Prem. Our RM consultancy team will work closely with the buyer stakeholders and Dimensions RM application provider, to establish the Cloud hosting needs and also the route to migration of existing requirements from a legacy requirements management solution.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our consulting team will work with the software vendor, Cloud service provider and Buyer IT stakeholders to dashboard the performance of the application, Cloud services and Network provision. Recommendation will be made to configure the Dimensions RM application and database for performance. The Cloud instance will be reviewed to ensue correct leverage of Cloud caching and processing configurations to ensure the right compute instance is in place and optimised for features such as storage capacity and data-intensive processing. Networking will be reviewed to assess bandwidth and network availability, minimise latency, packet loss and jitter and maximise throughput.

Security testing

• Security services: Yes
• Security services type: Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide the DimensionsRM toolset hosted in a Cloud provided by a Cloud service provider of our service choice, for public or private (secure) on-line Cloud services where the Buyer has no available or preferred Cloud service provider. Where a Cloud service provider can be chosen by the buyer, public or private, we will seek to host the DimensionsRM toolset on that Cloud service. Where we are providing the Cloud hosting service, our Cloud service provider will provide the services to support that cloud hosting, including hosting the application across the available network of physical and virtual servers, providing compute resources from a resource pool with the ability to scale resources to the application DimensionsRM toolset on up or down, as required, with aligned security and disaster recovery services.

Service scope

• Service constraints: [1] Access to the toolset service will be by licence provision; [2] Service provision will be aligned to a service provision package; [3] Service provision will be remote support for both:; a. Application support e.g. software bug reporting; b. Requirements Management support e.g. Requirements Schema support

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Office Hours; the question will be assigned to a consultant and an initial response provided within 8 hours, same or next office day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have experience of applying assistive technology support tools across a range of Windows based application projects. We make use of WCAG compliant chat interfaces in order to ensure assistive technology users are able to make use of commonly available and familiar assistive technologies such as Narrator, Magnifier, Closed Captions and Windows Speech Recognition to support users across the disability spectrum.
• Support levels: Support across six key support areas of FEASIBILITY / PRE / APPLY / TRAIN / POST / REVIEW: ; [1] FEASIBILITY: assessment of the needed service and a plan of proposal for delivery; [2] PRE: Pre-application Requirements Management development support; hand-holding support is offered to support the new Buyer to establish a coherent understanding and approach to Requirements Management including the realistic capturing, refining and setting of requirements, collaborative requirements management, prioritisation, tracking and monitoring of performance and avoiding exquisite procurement. Support covers three key areas:; [a] Requirements Elicitation & Specification; capture, analysis, refinement and prioritisation/(MoSCoW); [b] Requirements Management; system lifecycle traceability/audit, change control, impact analysis; [c] Requirements Process Adoption; affecting appropriate schemas and metrics, tailored to the project lifecycle; [3] APPLY: DimensionsRM toolset application support; delivery of toolset /licences, instantiation of toolset service On-Prem / Cloud and user set-up; [4] TRAIN: BASIC tool training (remote or on-site). ADVANCED tool training aligned to the DimensionsRM project specific delivery. TTT option available.; [5] POST: Post-implementation Requirements Management support; one working day response maximum to request for support across the full range of areas; dedicated email support provision.; [6] REVIEW: On-site programme dashboard review running to highlight areas for improvement and/or resolve issues

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Opentext DimensionsRM toolset

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 11/07/2023
• What the ISO/IEC 27001 doesn’t cover: Services outside of data-centric and digital support to Programme Leadership and support for major programmes and projects using P3M and digital data processes.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  The DimensionsRM toolset Requirements Management service, designed specifically as a collaborative solution, ensures equal access to the requirements set generated by the Buyer, as the project demands, allowing all members of programme with access as needed.

  Wellbeing

  The DimensionsRM toolset service offers a step-change in Requirements Management with full visibility of Performance alongside Cost / Time, a more realistic setting of requirements, tracking performance and avoiding exquisite procurement. All told, this step-change will enable an enhanced project delivery and reduce the strain on the project team relating to poor understanding of requirements, issues and delays in programme deliverables.

Pricing

• Price: £973 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@svgc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.