Placecube Ltd

Digital Community & Knowledge Management Training

Platform-agnostic, digital community and knowledge management training, led by expert community managers, offering you the blueprint to create successful online communities of practice and networks. Attend face-to-face training, or access purpose-built online sessions to learn about proven knowledge management methodology and techniques, helping you develop a thriving digital community.

Features

• Understand the concept of communities of practice and their lifespan.
• Learn about the roles and responsibilities in a community.
• Define and understand the facilitator role in more detail.
• Identify the benefits of participation for key stakeholders.
• Develop a clear purpose and SMART objectives.
• Identify your audience and understand what makes them interact.
• Gain important community engagement tools and techniques.
• Understand the importance of measuring the community’s impact.
• Develop a community action plan to take away.
• See full Digital Place for Communities walkthrough and ask questions.

Benefits

• A clear business case for building communities of practice.
• A reliable, proven framework to help develop your community.
• Engagement techniques that work, helping you grow your community.
• Access to experienced community managers to improve your knowledge.
• New community management and knowledge management skills.
• Increased participation and take-up within your community.
• Objectives achieved through more community success stories.
• More knowledge shared meaning more time and money saved.
• New relationships developed and improved personal profile.
• Improved technical know-how when using community platforms

£150.00 to £300.00 a person

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jenny.dias@placecube.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

838473632803142

Contact

Jenny Dias
020 8895 6756
jenny.dias@placecube.com

Planning

• Planning service: Yes
• How the planning service works: To be completely successful, an online community requires clear purpose, great planning, good leaders, compelling content, lively discussions, regular evaluation and relationships built on trust. Our training helps you plan out your use of digital communities based on a proven framework, including the creation of a clear purpose, identifying objectives, success measures and key audiences, understanding group roles and responsibilities and developing an action plan using the right tools and technology. (See 'Training' below for additional information.)
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Placecube’s technology is an enabler for public service organisations everywhere to share and find information and learn from each other within online groups. While the technology is important, we believe that to be completely successful, an online community requires clear purpose, great planning, good leaders, compelling content, lively discussions, regular evaluation and relationships built on trust. Placecube’s digital community management training offers delegates the blueprint to create just such a successful community based on proven methodology and techniques.; ; Placecube offers two standard face-to-face digital community management sessions and one standard online training course. However, these can be tailored for individual organisations or networks if required.; ; While all training options are conducted within our own platform, our digital community management training is platform-agnostic and can be applied in any organisation wishing to introduce enterprise social networking and collaboration.; ; All our courses are delivered by expert community managers, who between them have over 20 years’ experience of creating, managing and developing online communities of practice.; ; Course content includes community management basics such as understanding the concept, creating a purpose, identifying and engaging your audience, understanding roles and action planning. The advanced session also covers understanding participation, further engagement techniques and monitoring impact.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Full UK-based helpdesk services are provided Monday to Friday 08:30-17:30 free of charge to support members of Knowledge Hub, including all Digital Collaboration Group Facilitators and Digital Network Managers. Our helpdesk is staffed by our team of experienced community managers, who are not only able to advise on functional use of the Knowledge Hub, but can also provide advice and guidance on how to run a successful online group. There is also a broad range of free help resources available to all members of the Knowledge Hub via the help pages. Anyone new to managing an online group is provided with comprehensive information free of charge about how to administer their group together with helpful tips and advice on growing and managing online communities. All group administrators are invited to join the Online Facilitators Community that offers extensive advice not only from Knowledge Hub’s team of community managers but also from facilitators across the wider Knowledge Hub community. Walkthrough webinars are also available for group administrators to familiarise themselves with group features.

Service scope

• Service constraints: Dates, times and locations for face-to-face training days are subject to trainer and room availability. Buyers may be able to offer their own venue for training. ; Face-to-face sessions require a minimum of 6 participants up to a maximum of 12. ; Online sessions can be more flexible. Regular online training dates are posted here: https://khub.net/getting-started-with-online-communities However, as the online training is delivered through a mixture of webinars and interactive discussions within Knowledge Hub platform, dates and times are flexible to suit client needs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Full email helpdesk facilities are available Monday to Friday 08.30-17.30 (excluding bank holidays). Most emails to our support helpdesk are answered on the same working day and many are answered within 2 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: As stated above, full UK-based helpdesk services are provided Monday to Friday 08:30-17:30 free of charge. Our helpdesk is staffed by a team of experienced community managers, who are not only able to advise on functional use of the Knowledge Hub, but can also provide advice and guidance on how to run a successful online group.; Where bespoke training is requested, we will work with you in person and via virtual meetings to discuss your requirements and ensure the training meets your needs.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 13/07/2020
• What the ISO/IEC 27001 doesn’t cover: Physical Premises
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Placecube will be Net Zero by 2030.; ; All employees and associates/contractors work from home, eliminating the need to travel to and from work. Travel to attend face to face meetings is undertaken only when absolutely necessary and journeys made via public transport, unless impractical to do so.; ; We use technology and digital tools to conduct our business, reducing the use of paper and printing. Supplies are procured from environmentally friendly sources. In an effort to tackle economic inequality we recycle computer equipment and mobile devices to benefit those most in need.; ; We encourage employees to adopt environmentally sustainable working practices and to contribute ideas as to how we improve.; ; We have ceased the use of ‘branded goodies’ at conferences and are exploring more environmentally friendly approaches
• Covid-19 recovery:

  Covid-19 recovery

  Minimal Disruption - Due to virtual Working
• Tackling economic inequality:

  Tackling economic inequality

  We work collaboratively and ensure that our clients never pay twice for the same development, actively promoting re-use, and repeatable services.; ; Digital Place is open-source, and non-proprietary, meaning that our customers can choose to resource new digital projects internally, or through local supply chains. Our promotion of local economic opportunities extends beyond the confines of the Authority, for we actively encourage collaboration by making the platform free to use for partner organisations and community groups. The product can be shared at no additional cost - delivering real economic gain for the public purse.; ; Supporting the development of strong integrated communities, through the use of the Digital Place Platform delivers a meaningful impact on local employment and economy – benefiting the wellbeing of those communities.; ; In an effort to tackle economic inequality we recycle computer equipment and mobile devices to benefit those most in need.
• Equal opportunity:

  Equal opportunity

  Placecube embraces diversity, inclusion, and equality through our people. Our actions, supported by our various policies and processes enable this. We are committed to the Living Wage movement, are Disability Confident, and support the Armed Forces Covenant.; We recognise that the social value of place-based, connected, local public service can transform the lives of the most vulnerable in communities and make best use of the public purse, so that ever tightening resources can be focused on priorities and not duplication.; We contribute to the public sector and the not-for-profit sector through our free-to-use open knowledge exchange platform. Through Knowledge Hub, we contribute to best practice sharing and collaboration, supporting sector-led improvement, knowledge retention and skills development.
• Wellbeing:

  Wellbeing

  The company and its leadership team are focused on the mental health and wellbeing of all our employees, clients, customers, partners, and suppliers, which has a positive impact on productivity and wellbeing. We have appointed a Mental Health First Aider to support our objectives.

Pricing

• Price: £150.00 to £300.00 a person
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jenny.dias@placecube.com. Tell them what format you need. It will help if you say what assistive technology you use.