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NTT DATA Business Solutions (UK) Limited

NTT Data - SAP Business Warehouse

In SAP Business Warehouse, you can integrate, transform, and consolidate relevant business information from productive SAP applications and external data sources. SAP Business Warehouse provides you with a high-performance infrastructure that helps you evaluate and interpret data.

Features

  • Data Warehousing
  • Analytic Engine
  • SAP Business Explorer
  • Generic Tools and Services
  • Interfaces
  • Using the SAP HANA Database

Benefits

  • Integration with In-Memory Technologies
  • Integration with BI Content Add-On
  • Integration with SAP Business Explorer
  • Integration with SAP BusinessObjects Business-Intelligence-Solutions
  • Integration with SAP Enterprise Information Management

Pricing

£40,940 a licence a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.newman@nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 3 8 6 1 3 0 0 0 6 0 4 3 0 1

Contact

NTT DATA Business Solutions (UK) Limited Philip Newman
Telephone: 07554555951
Email: philip.newman@nttdata.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No
System requirements
Supports wide range of browsers

User support

Email or online ticketing support
Email or online ticketing
Support response times
There is an SLA which outlines response times depending on severity.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
SLA is offered, covering 4 hour support response, Mon-Fri 08:00-18:00
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A wide range of online training is available. Additional on-site training can be provided if needed, and/or customer workshops. Additional support is available in the form of consultancy eg our Quick Start package
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Not applicable
End-of-contract process
At the end of the contract, it is either extended or switched off, and there is no additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile App for SAP Business Warehouse has less features than the desktop / enterprise version. For exact differences at any point in time, we would refer to the software supplier - SAP
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
The API offers programmatic access to a range of capabilities that are available in the platform.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Please refer to the latest information from the vendor

Analytics

Service usage metrics
Yes
Metrics types
There are number of metrics automatically calculated offering activity information.
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
SAP

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
N/A
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
Any format supported through the interfaces supplied with Business Objects

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Please refer to the latest information from the vendor
Data protection within supplier network
Other
Other protection within supplier network
Please refer to the latest information from the vendor

Availability and resilience

Guaranteed availability
Please refer to the latest information from SAP
Approach to resilience
Please refer to the latest information from SAP
Outage reporting
Please refer to the latest information from SAP

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
Via the user management console
Access restrictions in management interfaces and support channels
Please refer to the latest information from SAP
Access restriction testing frequency
Less than once a year
Management access authentication
Other
Description of management access authentication
Single Sign On

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
PWC
ISO/IEC 27001 accreditation date
2nd March 2015
What the ISO/IEC 27001 doesn’t cover
https://assets.cdn.sap.com/sapcom/docs/2016/01/08b81ca2-597c-0010-82c7-eda71af511fa.pdf
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • ISO 9001
  • ISO 27001
  • ISO 22301
  • ISO 10012
  • https://www.sap.com/corporate/en/company/quality.html

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Please refer to the latest information from SAP
Information security policies and processes
Please refer to the latest information from SAP

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Please refer to the latest information from SAP
Vulnerability management type
Undisclosed
Vulnerability management approach
Please refer to the latest information from SAP
Protective monitoring type
Undisclosed
Protective monitoring approach
Please refer to the latest information from SAP
Incident management type
Undisclosed
Incident management approach
Please refer to the latest information from SAP

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Our company has analysed its carbon footprint and found that it emits 440 tons of carbon into the atmosphere annually. More than 70% of the emissions are due to travel in fossil-fuelled cars. Our company launched two significant initiatives to reduce its carbon footprint:
a subsidised electric car scheme where we pay employees an allowance to exchange their fossil-fuelled car for an all-electric vehicle. The approach is highly tax-efficient for the individual. In its first year, we have replaced 5% of our fleet, a trend we expect to accelerate significantly from now on; and
our “Work Where it Works” initiative allows employees to choose where they work each day, subject to customer needs. In practice, most employees want to spend most of their time working from home. This further reduces travel within our company, improves employee well-being and makes it easier for people, such as mothers with young children, to continue working for our company.
The other area we address is the use of fuel and water in our offices. Although the impact is less significant than with cars, it is still positive. We continue to pressure our landlords to use renewable energy suppliers, and two of three have committed to change to such a supplier in the coming 12 months. We discourage the use of air conditioning, except where needed in server rooms. Instead, we ask employees to open the windows if it is a warm day.
We analyse our carbon footprint annually and report our results publicly via the SECR (Streamlined Energy ad Carbon Reporting) and ESOS (Energy Savings Opportunity Scheme). WE action any recommendations from the consultancies involved in the audits.

Pricing

Price
£40,940 a licence a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.newman@nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.