NTT DATA Business Solutions (UK) Limited

NTT Data - SAP Business Warehouse

In SAP Business Warehouse, you can integrate, transform, and consolidate relevant business information from productive SAP applications and external data sources. SAP Business Warehouse provides you with a high-performance infrastructure that helps you evaluate and interpret data.

Features

• Data Warehousing
• Analytic Engine
• SAP Business Explorer
• Generic Tools and Services
• Interfaces
• Using the SAP HANA Database

Benefits

• Integration with In-Memory Technologies
• Integration with BI Content Add-On
• Integration with SAP Business Explorer
• Integration with SAP BusinessObjects Business-Intelligence-Solutions
• Integration with SAP Enterprise Information Management

£40,940 a licence a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.newman@nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

838613000604301

Contact

Philip Newman
07554555951
philip.newman@nttdata.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements: Supports wide range of browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: There is an SLA which outlines response times depending on severity.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: SLA is offered, covering 4 hour support response, Mon-Fri 08:00-18:00
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A wide range of online training is available. Additional on-site training can be provided if needed, and/or customer workshops. Additional support is available in the form of consultancy eg our Quick Start package
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Not applicable
• End-of-contract process: At the end of the contract, it is either extended or switched off, and there is no additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems: Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile App for SAP Business Warehouse has less features than the desktop / enterprise version. For exact differences at any point in time, we would refer to the software supplier - SAP
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: The API offers programmatic access to a range of capabilities that are available in the platform.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Please refer to the latest information from the vendor

Analytics

• Service usage metrics: Yes
• Metrics types: There are number of metrics automatically calculated offering activity information.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: SAP

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: N/A
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: Any format supported through the interfaces supplied with Business Objects

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Please refer to the latest information from the vendor
• Data protection within supplier network: Other
• Other protection within supplier network: Please refer to the latest information from the vendor

Availability and resilience

• Guaranteed availability: Please refer to the latest information from SAP
• Approach to resilience: Please refer to the latest information from SAP
• Outage reporting: Please refer to the latest information from SAP

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Via the user management console
• Access restrictions in management interfaces and support channels: Please refer to the latest information from SAP
• Access restriction testing frequency: Less than once a year
• Management access authentication: Other
• Description of management access authentication: Single Sign On

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PWC
• ISO/IEC 27001 accreditation date: 2nd March 2015
• What the ISO/IEC 27001 doesn’t cover: https://assets.cdn.sap.com/sapcom/docs/2016/01/08b81ca2-597c-0010-82c7-eda71af511fa.pdf
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • ISO 27001
  • ISO 22301
  • ISO 10012
  • https://www.sap.com/corporate/en/company/quality.html

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Please refer to the latest information from SAP
• Information security policies and processes: Please refer to the latest information from SAP

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Please refer to the latest information from SAP
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Please refer to the latest information from SAP
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Please refer to the latest information from SAP
• Incident management type: Undisclosed
• Incident management approach: Please refer to the latest information from SAP

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Our company has analysed its carbon footprint and found that it emits 440 tons of carbon into the atmosphere annually. More than 70% of the emissions are due to travel in fossil-fuelled cars. Our company launched two significant initiatives to reduce its carbon footprint:; a subsidised electric car scheme where we pay employees an allowance to exchange their fossil-fuelled car for an all-electric vehicle. The approach is highly tax-efficient for the individual. In its first year, we have replaced 5% of our fleet, a trend we expect to accelerate significantly from now on; and; our “Work Where it Works” initiative allows employees to choose where they work each day, subject to customer needs. In practice, most employees want to spend most of their time working from home. This further reduces travel within our company, improves employee well-being and makes it easier for people, such as mothers with young children, to continue working for our company.; The other area we address is the use of fuel and water in our offices. Although the impact is less significant than with cars, it is still positive. We continue to pressure our landlords to use renewable energy suppliers, and two of three have committed to change to such a supplier in the coming 12 months. We discourage the use of air conditioning, except where needed in server rooms. Instead, we ask employees to open the windows if it is a warm day.; We analyse our carbon footprint annually and report our results publicly via the SECR (Streamlined Energy ad Carbon Reporting) and ESOS (Energy Savings Opportunity Scheme). WE action any recommendations from the consultancies involved in the audits.

Pricing

• Price: £40,940 a licence a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.newman@nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.