Fluid
System & Process Optimisation
Fluid’s Systems & Process Optimisation service helps buyers improve operational performance by refining processes and maximising value from existing technology. We identify practical opportunities for efficiency, simplification and service improvement, supporting optimisation across core business systems and ensuring changes deliver measurable outcomes.
Features
- Review operational processes and system usage for optimisation opportunities
- Identify inefficiencies, bottlenecks and service improvement priorities
- Support refinement of workflows, controls and approval processes
- Assess system configuration and utilisation against operational needs
- Provide practical recommendations for simplification and efficiency gains
- Support optimisation across multiple platforms (e.g. ERP, CRM, Finance etc)
- Define improvement actions aligned to measurable service outcomes
- Support delivery planning and prioritisation of optimisation initiatives
- Produce clear artefacts including process maps and action plans
- Provide structured knowledge transfer to internal operational teams
Benefits
- Improved efficiency through streamlined processes and reduced complexity
- Better value realised from existing systems and technology investments
- Enhanced service performance and operational user experience outcomes
- Reduced manual effort through targeted workflow optimisation changes
- Stronger controls and consistency across key business processes
- Clear prioritisation of optimisation activities with measurable benefits
- Reduced delivery risk through structured improvement planning
- Increased stakeholder alignment on service improvement opportunities
- Sustainable change embedded through knowledge transfer and documentation
- Reduced reliance on external support through capability building
Architecture roles
Business architect
| £1,130.00 |
|
| £1,240.00 |
|
Data architect
| £1,240.00 |
|
| £1,240.00 |
|
Enterprise architect
| £1,240.00 |
|
Network architect
| £1,240.00 |
|
Security architect
| £1,240.00 |
|
Solution architect
| £1,240.00 |
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Technical architect
| £1,240.00 |
|
Chief digital and data roles
Chief technology officer
| £1,500.00 |
|
Cyber security roles
Cyber security governance and risk management
| £1,240.00 |
|
Data roles
Analytics engineer
| £935.00 |
|
| £1,130.00 |
|
Data analyst
| £850.00 |
|
| £935.00 |
|
Data governance manager
| £1,130.00 |
|
| £1,240.00 |
|
Performance analyst
| £935.00 |
|
| £1,130.00 |
|
IT operations roles
Change and release manager
| £1,130.00 |
|
| £1,240.00 |
|
IT service manager
| £935.00 |
|
| £1,240.00 |
|
| £1,500.00 |
|
Service transition manager
| £935.00 |
|
| £1,130.00 |
|
| £1,240.00 |
|
Product and delivery roles
Business analyst
| £1,130.00 |
|
| £1,240.00 |
|
Delivery manager
| £935.00 |
|
| £1,240.00 |
|
Programme delivery manager
| £1,240.00 |
|
Software development roles
Development operations (DevOps) engineer
| £935.00 |
|
| £1,240.00 |
|
Software developer
| £850.00 |
|
| £935.00 |
|
| £1,240.00 |
|
User-centred design roles
Service designer
| £1,130.00 |
|
| £1,240.00 |
|
Non-mandatory Standards and certifications
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ISO/IEC 27001 certification
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No
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ISO 28000:2022 certification
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No
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ISO 9001 certification
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No
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Quality management systems (QMS)
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Yes
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CSA STAR certification
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No
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PCI certification
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No
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Cyber essentials
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Yes
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Please provide your Cyber Essentials Certificate Number
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26a3c8d6-7277-4150-b2ae-9a282cdb8e6a
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Cyber essentials plus
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No
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Cyber Essentials Alternative
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In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
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Other security certifications
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No
Social value
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Section B - Commitment for Future: Delivery
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
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New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
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Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
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Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
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Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
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Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
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Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
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Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
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Plans for positive actions with community groups.
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
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Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
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Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
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Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
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Working conditions which promote an inclusive working environment and promote retention and progression
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Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
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Other measures to offer development opportunities for the target cohort(s) in the contract workforce
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Understanding of issues relating to entering the contract workforce
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
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Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
Service documents
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