Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

Barrier Networks

Barrier Networks Human Risk Management and Security Awareness Platform (Keepnet)

Keepnet helps to protect your employees against social engineering attacks: Use Keepnet's Phishing, Vishing, Smishing, Quishing and MFA Simulators to empower your employees with a behaviour-based security awareness program and additionally respond to real world phishing incidents in seconds.

Features

  • Threat Intelligence
  • Email Threat Simulation
  • Phishing Simulation
  • Vishing Simulation
  • Callback Simulation
  • Smishing Simulation
  • Quishing Simulation
  • Incident Response

Benefits

  • Uncover exposed email accounts in data breaches.
  • Penetration test with known attacks to fortify security.
  • Test user's susceptibility to phishing attacks.
  • Test user's susceptibility to vishing attacks
  • Test user's susceptibility to callback attacks.
  • Test user's susceptibility to smishing attacks.
  • Test user's susceptibility to quishing attacks.
  • Respond 45x faster to malicious email based attacks.
  • Share threats with similar companies to protect each other.
  • Test user's susceptibility to MFA phishing attacks.

Pricing

£10 a user a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 3 8 7 9 8 7 1 0 2 6 6 8 7 1

Contact

Barrier Networks Iain Slater
Telephone: 0141 356 0101
Email: info@barriernetworks.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
N/a
System requirements
  • Up to date OS - Windows7 or more recent.
  • Internet speed above 1Mbps download

User support

Email or online ticketing support
Email or online ticketing
Support response times
2 hour response time for p1
4 hour response time for p2
6 hour response time for p3
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Dedicated customer success manager and technical support team available at no extra cost.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A customer success manager who is an expert in Keepnet will run a full onboarding process including integrations, technical training, and using the product together for the first time.
In-depth documentation with video tutorials provided to all customers.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Video
End-of-contract data extraction
Request an extraction/deletion from the support team
End-of-contract process
Option to renew
If contract ending - an exit review meeting will be set up to provide the buyer with whatever they need whilst exiting the service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
N/a
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Single pane of glass web app to manage human risk all in 1 place
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Text alternatives for non-text content, video captions, sufficient color contrast, keyboard navigability, and accessibility supported by assistive technologies.
API
Yes
What users can and can't do using the API
Keepnet has a fully open API with indepth documentation to allow for endless integration and automation by calling our API.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Phishing customisation
Vishing customisation
Smishing customisation
Quishing customisation
Callback customisation
The whole solution can be white-labelled
Custom reports
Admin users of the platform can customise

Scaling

Independence of resources
Keepnet is ultimately scalable with demand

Analytics

Service usage metrics
Yes
Metrics types
Activity Log
Usage reports
Simulation Reports
Training Reports
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Keepnet Labs

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach
Data is encrypted/decrypted and persisted as encrypted on the database with Data Encryption Key. Without this key, the data can’t be visible as plain text.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Via API or CSV download.
Data export formats
  • CSV
  • Other
Other data export formats
API
Data import formats
  • CSV
  • Other
Other data import formats
API

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.00% up time
Customer will be entitled to receive a credit equal to the pro-rated amount of fees applicable to the downtime as measured within two (2) or more consecutive calendar months during which the Service Uptime fell below 99.00%
Approach to resilience
We use AWS and Azure datacentres only
Outage reporting
Dashboard announcement + Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Other
Other user authentication
MFA using an authenticator app
Identity federation with existing provider (for example Google apps)
Access restrictions in management interfaces and support channels
Customiseable user roles for all users of the platform
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
CFE Cert
ISO/IEC 27001 accreditation date
04/04/2024
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our security governance best practice is closely linked to risk management and information security (the company is aligned to ISO27001), the disciplines complementing each other.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We recognise that changes to the organisation, business processes, information processing facilities, and systems that affect information security needs effectively managed and is extremely important in ensuring the quality delivery of our services. We are aware that ineffective and uncontrolled change management could potentially result in significant system disruption, data corruption or loss. We have formulated this Change Management Policy / Process to address the opportunities and associated risks. We continue to manage changes to its Information Technology (“IT”) / business resources to prevent disruptions to the stability, confidentiality, integrity and availability of our IT systems, business processes and data.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The purpose of this policy is to define web application security assessments within the platform. Web application assessments are performed to identify potential or realised weaknesses as a result of inadvertent misconfiguration, weak authentication, insufficient error handling, sensitive information leakage, etc. Discovery and subsequent mitigation of these issues will limit the attack surface of our services available.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our DPA explains the procedure to be followed by information system owners or any other relevant users of the organization to implement the requirement specified in the information security policy regarding monitoring system access and use.
This procedure applies to all users of Keepnet Labs’ information systems and information assets regardless of location, third parties in respect of the service that they provide and asset owners with respect to the assets that they own.
Incident management type
Supplier-defined controls
Incident management approach
Our DPA outlines this procedure is to record and be informed of company information security and personal data breach incidents and perceived weaknesses, to respond to security breaches, to create an action plan against violations and weaknesses, and to take measures against threats with the information obtained.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Equal opportunity
  • Wellbeing

Equal opportunity

• To create an environment in which individual differences and the contributions of all our staff are recognised and valued.
• Every employee is entitled to a working environment that promotes dignity and respect to all. No form of intimidation, bullying or harassment will be tolerated.
• Training, development and progression opportunities are available to all staff.
• To promote equality in the workplace which we believe is good management practice and makes sound business sense.
• We will review all our employment practices and procedures to ensure fairness.
• Breaches of our Equality Policy will be regarded as misconduct and could lead to disciplinary proceedings.
• This policy is fully supported by Senior Management.
• The policy will be monitored and reviewed regularly.

Wellbeing

• We promote an open, supportive company culture where employees look out for one another and feel comfortable discussing any difficulties. Mental health is valued equally to physical health.
• Employees have access to confidential counselling, therapy, and other mental health resources through our employee assistance program.
• We encourage taking time off when needed for mental health days in addition to sick days. Employees are trusted to manage their time off responsibly.
• Training is provided to managers on recognizing signs of burnout,
work overload, and other mental health concerns. Managers work to
proactively address issues and reduce employee stress.
• Employee workloads and schedules are designed to be reasonable
and sustainable.
• Wellness initiatives like meditation breaks, stress management
workshops, mindfulness programs, and social events are offered
throughout the year.

Pricing

Price
£10 a user a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We offer a free proof of value for up to 20 end users to trial all of the products in the solution
Link to free trial
https://keepnetlabs.com/pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.