INTELOGY LIMITED

Microsoft Teams governance, provisioning and lifecycle management with Orchestry

Enable, adopt and govern your Microsoft 365 environment with Orchestry by empowering both Administrators and end-users. If you have already deployed Teams and are unsure how Orchestry might help we can run a discovery engagement and demonstrate the immediate and ongoing value.

Features

• Governance, risk management and compliance (GRC)
• End User provisioning under controlled conditions of Microsoft Teams
• Microsoft Teams life-cycle management with automated notifications and archival actions
• Microsoft Teams navigation and usability enhancement
• Create Teams templates with predefined settings, channels and tabs
• Prevent Teams duplication with approval workflows and enforce naming conventions
• Update published Team templates seamlessly in one click
• Reporting; Track all activity from the administration dashboard

Benefits

• Offer a simplified experience and boost adoption
• Control Teams onboarding and growth while minimising Microsoft Teams Sprawl
• Optimize provisioning processes and avoid the existence of redundant workspaces
• Full overview of your Teams with at a glance monitoring
• Promote moderation and support employee adoption
• Control your Teams infrastructure with integrated approval workflows
• Optimise employee use with insight reporting and activities tracking
• Maintain good housekeeping with archiving processes
• Promote a meaningful usage of Teams
• Drive adoption with pre-built templates, features and apps

£1,000 to £10,000 an instance a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@intelogy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

838852981376524

Contact

Andrew Tomlins
02037473506
info@intelogy.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365
• Cloud deployment model: Public cloud
• Service constraints: Having a valid Microsoft 365 licence
• System requirements:
  • Microsoft Office 365 tenant and Microsoft 365 licenses (per user)
  • Browser support: Edge, Safari, Chrome and Firefox

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our help desk operates on UK Office hours only. Our response times are based on the following priority levels (as defined by the ticket raiser):; P1 – (Urgent) - 2 hours response; ; P2 – (High) - 4 hours response; ; P3 – (Normal) - 10 hours response; ; P4 – (Low) - 10 hours response times.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support level: Business-critical incident: Resolution time: 8 hours, this means that we commit to make our best efforts to solve the issue within 8 hours. Non-business-critical incident: Response time: 8 hours during business days (Monday to Friday) from 7 AM to 5 PM UK time Solving time: 5 days, this means that we commit to make our best efforts to solve the issue within 5 hours. Cost: Our standard support is included within the subscription cost of the software. Premium Support (Optional) *Business critical/Non-critical 24*7 - Response time: *1.5h/5h -30 tickets /month 24*5 - Response time: 2h/8h -25 tickets/month 12*7 - Response time: 2h/8h -20 tickets/month 12*5 - Response time: 2h/8h -15 tickets/month Costing available On-demand for each option Additional Services: A dedicated engineer in the support team to manage the customer requests (50% FTE) - 2 days/month on-premise A dedicated CSM to facilitate adoption, present new features and roadmap 2 days/month on-premise
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Intelogy is one of a handful of partners for Orchestry within the UK. Our consultants will engage with your key stakeholders to discuss your classification and configure it appropriately. ; This is conducted mostly via a half day remote workshop but if local to London or South East, pandemic conditions allowing, can be done on-site.; If you need more support Intelogy provide Orchestry design and build services (see Cloud Support services).
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: If the subscription is not renewed, the customer stops having access to the features provided by Orchestry (e.g., workspace provisioning). Importantly, your data will still remain accessible in your tenancy and because Orchestry manages and provisions native Microsoft365 objects, these will remain fully functional after uninstallation and therefore there is no off-boarding required.
• End-of-contract process: If the customer chooses not to renew their licence, there are documented steps on how to remove the solution from their environment. All customer data is stored on their own tenancy and therefore, if the customer does not renew Orchestry licences (but retains their Office 365 tenancy) all data remains under customer control. i.e., there is no off-boarding required.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The application is scaled to give a more effective mobile interface using responsive design.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The service can be extended to enhance the provisioning process including approvals, provisioning, webhooks, verification and validation.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Orchestry offers a wider range of configuration options to allow organisations to develop and deploy custom templates, metadata, approvals and many other configuration options. ; ; Orchestry can also be extended with custom code through the use of Web Hooks as part of the provisioning and archival process.

Scaling

• Independence of resources: Orchestry infrastructure is built with regional redundancy as well as intelligent throttling to ensure that services are not overwhelmed.; ; Microsoft cloud services will auto scale to meet the demand placed on them by various users, including auto throttling to ensure that one cloud user can not fully utilise all resources available to that service.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics include: Number of owners, guests, members, number of Teams by templates, Number of Workspaces by Type, Number of Workspaces by Privacy, Number of Workspaces by Activity, Number of Workspaces with Guests, Number of Workspaces By Teams Channels, Number of Workspaces by Teams Channel Tabs, Number of Workspaces by Pages, Number of Workspaces by Library count, Number of Workspaces by List count, Number of Workspaces by Status, and more.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Orchestry Software Inc.

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data at rest in Orchestry's production network is encrypted using industry-standard 256-bit Advanced Encryption Standard (AES256), which applies to all types of data at rest within Orchestry’s systems—relational databases, file stores, database backups, etc.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Orchestry supports a few options for importing and exporting.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: PNP

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Microsoft guarantees a 99.9% uptime of their services
• Approach to resilience: Orchestry leverages Microsoft Azure with each Orchestry region being composed of a primary and secondary region with geo-redundancy and full backup.; ; Full detail of this can be found here: https://docs.microsoft.com/en-us/office365/Enterprise/office-365-data-resiliency-overview
• Outage reporting: The status of Orchestry and any outages are available at https://orchestry.statuspage.io/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are limited to select users only (defined as "Senior Managers" and Intelogy support staff). ; ; Support channels are limited to the same subset of people.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC2 Type 1
• Information security policies and processes: Information security policies and processes All of our internal infrastructure is hosted and managed by Microsoft Azure. We have no internal servers. The security policy is followed and implemented using best-of-breed Microsoft tools including Microsoft Defender for the Cloud.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter
• Incident management type: Supplier-defined controls
• Incident management approach: The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  As well as encouraging less travel to work and use of physical consumables (like paper), the main way that our cloud services can help reduce carbon emissions is by lowering the energy consumption of IT infrastructure. According to a study by Microsoft, cloud computing can reduce the energy use and carbon footprint of IT operations by up to 93% compared to traditional on-premises data centres. This is because cloud providers can optimize the utilisation of their servers, use more efficient cooling systems, and leverage renewable energy sources. By contrast, on-premises data centres often have low utilization rates, inefficient cooling systems, and rely on fossil fuels for power generation. By moving to the cloud, businesses and individuals can save energy and reduce their environmental impact.

Pricing

• Price: £1,000 to £10,000 an instance a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We can provide on case-by-case basis access to a demonstration site for a limited period to support the customer evaluation process.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@intelogy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.