XMA Limited

XMA Smarter Working Experience Services

XMA supports organisations to create hybrid workspace strategies that boost engagement and operational efficiencies for smarter, more connected working. Our Smarter Working Experience Services span Smarter Room Booking, Smarter Desk Booking, Smarter Collaboration, Smarter Workspace Analytics, and Smarter Digital Experience Monitoring.

Features

  • Identify stakeholder needs, goals and desired hybrid workspace outcomes
  • Conduct gap and impact analysis
  • Horizon scan hybrid workspace trends and insight
  • Analyse the performance of endpoint devices and applications
  • Review collaboration platform usage and workflows
  • Assess and benchmark current capabilities and working patterns
  • Identify opportunities and constraints
  • Hybrid workspace architecture design workshop
  • Roadmap and strategy development

Benefits

  • Engage and inspire your workforce with inclusive working environments
  • Optimise systems and processes to improve employee satisfaction
  • Reduce friction and barriers to productivity for hybrid working
  • Proactively monitor the performance and adoption of workspace technologies
  • Provide business managers with insights into the employee experience
  • Empower HR teams with insights to safeguard employee wellbeing
  • Provide FM staff with improved occupancy and utilisation insights
  • Make informed space planning, energy waste and cost reduction decisions
  • Advancing Smarter Working environments through Cloud Innovation, Security and Scalability
  • Delivering Social Value themes within PPN06/20 to customer specific outcomes

Pricing

£350 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@xma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 3 8 8 8 5 1 3 5 4 7 4 1 3 6

Contact

XMA Limited Nancy Clayton-Schofield
Telephone: 0115 846 4000
Email: bidteam@xma.co.uk

Planning

Planning service
Yes
How the planning service works
During initial workshops, we understand the business context, including the values and goals of your organisation, the strategic drivers and objectives, and the current state of your workspace landscape. We then conduct gap and impact analysis, horizon scan digital workspace trends and insights, and identify opportunities and constraints. The output of this activity is a concise document that includes the alignment of technology to business objectives, a prioritised roadmap of technology initiatives and a logical future-state architecture design.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We understand that introducing new technology or new ways of working requires professional planning and delivery to drive change in culture and approach. We work closely with our customers to understand their needs and provide a comprehensive array of training and certifications services that are delivered by our specialists or via our accredited partner network. Training can be provided on-site on a 1:1 or group basis (up to 20 participants per session), or via a web interface. Training is tied to specific services.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We have experience in delivering smarter working experience transition and transformation programmes to government customers (from 500 to 45,000+ users). Our comprehensive setup and migration service supports your transition to cloud hosting or cloud software. We follow a proven multi-stage migration path that ensures safe migration with minimal disruption to operational services. We have a first-rate understanding of the various technologies, suppliers, procurement routes and most importantly, challenges and lessons learned, which we will ensure are identified as part of our migration strategy.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We continually monitor the quality of the services we provide. The services we deliver are measured against an agreed set of deliverables, which we will report and agree with you at regular meetings to suit your needs. We use an iterative approach to testing to verify that the services delivered by XMA satisfy the specifications and baselined requirements provided by the organisation. Our test lifecycle approach includes requirements analysis, test planning, execution, and test cycle closure. The test types span component, integration, system, and acceptance testing.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Our support desk analysts resolve issues across a breadth of cloud hosting and software services supplied by XMA. Working closely with our cloud hosting and software service providers, we provide operational service support to various government clients, including initial triage and fault resolution. We will manage our cloud hosting and software service providers following their service level agreements, aligning our SLAs with theirs. Advanced support options are tied to specific services and will vary depending upon buyer requirements and upon the nature of the services supported. Please contact XMA directly for details.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Dependent on contract Service Level Agreement
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support for cloud hosting or software services will vary depending upon buyer requirements and upon the nature of the services supported. Please contact XMA directly for details.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Solution dependent

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus Isoqar
ISO/IEC 27001 accreditation date
04/03/2020
What the ISO/IEC 27001 doesn’t cover
All covered in scope of certification
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

As a part of our Smarter Working Experience services, XMA assists organisations in reducing their carbon footprint. We help achieve this by supporting the migration to cloud hosting and software service providers that enable you to offset your carbon footprint and optimise energy efficiency. The service also highlights how organisations can rationalise and or prolong the life and value of technology assets and control HVAC and lighting applications across your corporate real estate (CRE).XMA’s primary driver to promote and deliver cloud solutions within our customers is to support business efficiencies, both from an operations and environmental perspectives.

On-premise data centres are often inefficient due to their relatively small scale and are often unable to be modified due to the constraints of their environment and the relative financial implications of wholesale technical upgrades offered by leading-edge solutions.

XMA’s cloud solutions enable customers to transform and digitise their infrastructure, lowering costs and reducing the environmental impact of their IT infrastructure.

All of XMA’s cloud solutions are driven to offer Smarter Working practices to our customers. The ongoing development of hybrid-working will facilitate a customers’ ongoing need to reduce unnecessary travel to office locations, further reducing the workforce’s carbon impact. Office working will continue to return and our services also highlight how organisations can rationalise and prolong the life and value of technology assets, maximising efficiencies within office environments through controlling HVAC and lighting applications through tracking workspace utilisation and footfall.

Working hand-in-hand with our customers to provide a full cloud-focussed solution, we also provide ITAD services which facilitates customers to not only maximise any residual value of their current on-premise estate, but also proactively ensure all applicable hardware is repurposed or recycled, again further minimising carbon footprint and unnecessary use of raw materials
Covid-19 recovery

Covid-19 recovery

As the world recovers from the Covid-19 pandemic, this has accelerated the demand for flexible working, continued development in technology efficiencies and the assurance of security in infrastructure solutions, especially where they operate across a hybrid office/home working environment
XMA have developed cloud service offerings that consider all of these factors to provide customers with durable, sustainable and ultimately scalable solutions that take advantage of leading-edge technological improvements that form best practice in cloud-based working models
The relative success of national lockdowns to minimise the impact of the pandemic on the UK population demonstrated how technology can enable a total remote working service for office-based staff. However, as the solutions were understandably implemented at pace and often using legacy infrastructure, these solutions were often not optimised to deal with the demands of the workforce and the required security aspects. XMA’s cloud solutions are build from the ground up to consider these requirements, and we can enable customers to future-proof their cloud-based infrastructure to not only facilitate any future lockdowns, but ensure there is no compromise on security of their data and the durability of their solution.
Tackling economic inequality

Tackling economic inequality

XMA believe that inclusive working strategies can improve employee engagement, talent retention, and service delivery. Using our Smarter Working Experience services, organisations can:
— Check-in with their essential workers and ensure that messages and announcements are communicated effectively.
— Enable those working within the community to capture intelligent data and access the information they need to deliver services efficiently the first time.
Wellbeing

Wellbeing

Our professional and personal lives are impacted by digital technology in almost every way. Yet, the rapid pace of change leaves members of society digitally isolated. Using our Smarter Working Experience services, organisations can:
— Ensure citizens benefit from the digital age and support them with the changing nature of work and skills required for the digital age.
— Provide patients with access to online support, risk assessments and crisis intervention plans.
— Support people’s recovery from mental health difficulties through digital learning and education.
Despite its benefits, remote and hybrid working can have an adverse effect on employee wellbeing. Using our Smarter Working Experience services, organisations are able to gain insights into work patterns, teamwork and collaboration, out-of-hours working, and user workflows that reveal frustration and process friction that adversely affect employee performance and wellbeing.

Pricing

Price
£350 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@xma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.