Charterhouse Voice & Data

Check Point Incident Response

The Check Point Incident Response Team provides expert advice with full-time, dedicated security consultants. Our team operates as an extension of your existing security and incident response teams. With services like Attack Mitigation, Incident response planning, table top exercises, malware analysis, post attack analysis and forensics, we're here to help.

Features

• Complete Incident Handling
• From triage to containment and remediation. Detailed documentation/reports
• Check Point Research teams, CERT, intelligence partners
• Proactive and Reactive Services
• Firewall, IPS, Applications, Data Loss, malware, botnets, DDOS
• incident management/organization, Threat hunting, Threat containment, Malware analysis
• Digital forensics (disk/memory/logs/network), Phishing mail analysis
• Creation of incident response plans and playbooks
• DDoS analysis and mitigation
• Educate, hone and enhance staffs skills and abilities

Benefits

• Extension of your SOC/IR Teams
• Understand the borader context of your security event
• Prepares IT staff and Exec Management for possible event
• "Threats including: Firewall, IPS, Applications, Data Loss "
• Incident communications to management level
• Tailored reports during and post incident including root cause
• Recommendations to prevent ormitigate future attacks
• Navigate IR design plan challenges
• Quicker response handing, reducing risk and cost of incidents
• Availability means IR team can get to the issue faster

£351 an instance an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@cvdgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

839036446634517

Contact

Liz Holmes
02076137441
publicsector@cvdgroup.com

Planning

• Planning service: Yes
• How the planning service works: Whether you need to design a new topology or plan for a new project, or prepare an incident response playbook, our incident response experts have the right experience to start your project off right. This cloud support engagement can enable your organisation prepare for any cyber eventuality
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: N/A
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • AWS
  • Azure
  • Google Cloud Platform
  • Oracle cloud
  • 3rd party hosted cloud
  • Self hosted private cloud
  • Hybrid cloud environments

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The incident response service can help organisations deliver quality assurance around their security practices as well as performance testing of their security environment through penetration testing and table top games.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Intelligence sharing
  • Attack surface evaluation
  • SOC training and playbook creation
  • Table top exercises
  • Malware forensics
  • Domain takedown services
  • Threat hunting engagement
  • Active actor management
  • Attack disruption services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: SANS GIAC Certified Forensics Examiners

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: "We provide support for all of our services, from our IaaS security solutions, CSPM solutions, SaaS sercvices as well as delivering support services like incident response. When you buy a product from Check Point on any of the other listings in G-Cloud, we usually include support in the price, meaning you can call up our TAC hotline and receive assistance if something is not working as intended. ; We have listed cloud services that are either hosted by you, can be hosted by a third party organisation, or hosted by ourselves, depending on what product you have purchased. "

Service scope

• Service constraints: Our Support services are usually delivered from one of our many Technical assistant centers across the globe, from Dallas, Ottawa, Tel Aviv, Bangalore and not from the UK.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: "Severity 1: Response time 30 minutes. Check Point and Customer commit necessary resources around clock for Resolution, workaround or reduce severity of issue. ; Severity 2: Response time 2 hours. Check Point and Customer commit full-time resources during normal business hours for Resolution, workaround or reduce severity of issue and alternative resources during non-Standard Business Hours.; Severity 3: Response time 4 hours. Check Point and Customer commit full-time resources during normal business hours for Resolution, workaround or reduce severity of issue. ; Severity 4: Response time 4 hours. Check Point and Customer provide resources during normal business hours for Resolution. "
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
• Web chat accessibility testing: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
• Support levels: "Type; Collaborative Enterprise Support: local partner experts backed by Check Point. ; Direct Enterprise Support: direct support from the Check Point experts.; ; Levels; Standard - 5 x 9 Business Day, get advanced access to our large, self-service knowledge base and a committed 30-minute response time to issues with level one severity.; Premium – 7 x 24 Every Day, enjoy all the benefits of Standard Collaborative Support, plus real-time 24×7 Global support.; Elite – 7 x 24 Every Day, receive comprehensive support plus the possibility of having an engineer on-site for critical SW issues.; Diamond – 7 x 24 Every Day, extend your Premium/Elite Support with personalised support, in-depth resources and consulting.; ; PRO - optional support add-on. When a severe issue is detected, a Check Point PRO expert proactively contacts you to help resolve the issue and prevent service downtime. Check Point PRO also provides you with a comprehensive report, delivering an overview of your overall security, diagnostics and actionable insights.; ; Please speak with your chosen partner to discuss your support requirements and get the level your organisations needs."

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Check Point Software Technologies Ltd

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: "Standards Institution of Israel https://www.sii.org.il/en/"
• ISO/IEC 27001 accreditation date: 01/03/2022
• What the ISO/IEC 27001 doesn’t cover: Harmony Connect, Harmony Browse, Harmony Email and Collaboration, Smart-1 Cloud, Infinity SOC are all in progress (we have a letter of proof).
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type 2
  • ISO 27001-27017
  • ISO 27001-27018
  • ISO 27001-27036
  • CloudGuard PCI-DSS Level 1 Service Provider
  • Lapsed Cyber Essentials and Cyber Essentials plus accreditation

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have committed to achieving Carbon Net Neutrality and have in place a clear and achievable plan to get there. See section 5 for more details. We know our operations and delivering for customers has an impact on the environment. We have a carbon footprint and we have completed significant works to understand the extent of that impact on the environment. That allows us to adopt genuine and realistic targets to reduce our impact, as well as implement new ways of working to achieve those reductions. Throughout 2022-24+ we have worked with experts from Sustainable Advantage, a leading environmental consultancy, to complete a thorough ESG review, and to complete a full carbon baselining. Through this work we have adopted a bold and ambitious new Environmental Policy, which includes targets to achieve Carbon Net Zero. We also publish a Carbon Reduction Plan on our website which outlines how we plan to achieve Net Zero.

  Tackling economic inequality

  We support our staff with enhanced benefits, including additional holidays, employee assistance programs, health insurance, and other benefits. We pay our employees above the minimum wage in all our locations and invest in external benchmarking to objectively measure that we are paying fair rates for the work our people do. Our Cyber Security team, based in Peterborough, have established links with local secondary schools to support a school leaver program. We actively recruit school-leavers into appropriate roles in the business and invest in their learning. Where possible, we work with local companies to support us in our purchasing and delivery of goods and services. In addition to our supply chain, our colleagues travel across the UK to support our customers, and we spend money in the local communities we travel to.

  Equal opportunity

  We have an established D&I policy and are working hard to make the demographic profile as a business match those of the communities where our offices are based. We employ people from across the UK, and offer a hybrid working policy as standard. We also support fully remote working where the role permits, which ensures our many vacancies are open to everyone from John o’Groats to Land’s End. We publish a modern slavery statement on our website annually, which sets out how we ensure no modern slavery exists in our supply chains.

  Wellbeing

  We invest in well-being programmes, train mental health first aiders and support an employee assistance programme giving access to confidential help on any issue for any employee. Each year our employees nominate our chosen charities who we then support throughout the year as part of our charity initiatives. We ensure our chosen charities are local to our office locations. We encourage our employees to volunteer with their local communities and support them when they do through flexible working. We have colleagues who volunteer with sports clubs and charities, as well as share their expertise on committees and boards.

Pricing

• Price: £351 an instance an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@cvdgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.