DEEPC AI LIMITED

deepc - Unify Radiology AI Workflows

deepc provides one platform to unify your radiology AI workflows, all with one installation, one contract, one security framework, and one point of support, no matter your scale.

Evaluate, deploy, monitor and build AI solutions with deepcOS - a customisable radiology AI operating system to support radiologists with leading AI.

Features

• Workflow: One platform to unify radiology AI workflows.
• Unified: one installation, contract, security framework, support point
• Radiology AI: Evaluate, deploy, monitor and build.
• Secure: data de-identification, cloud hosted, strict GDPR compliance
• Scalable: automatically scale and turn on new AI resources
• Safe: AI Safety oversight from pre-deployment to AI surveillance.
• Simple: Access multiple Radiology AI outputs, embed in HIT systems.

Benefits

• One platform to Unify your Radiology AI Workflows
• Evaluate, deploy, monitor and build AI solutions with deepcOS
• Easy for radiologists to access clinical value of multiple AI.
• Avoid cost and complexity of integrations, access 50+ AI solutions.
• Fast, streamlined access to radiology AI solutions directly within PACS/RIS/EPR
• Export, anonymise, pseudonymise data and integrate research AI models quickly.
• AI Evaluator measures performance of research AI models

£5,000 to £150,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at craig.rhodes@deepc.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

839252441331899

Contact

Craig Rhodes
07810073017
craig.rhodes@deepc.ai

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: There are no service constraints that we are aware of.
• System requirements:
  • Works with all modern Internet Browsers
  • Works on Microsoft or Mac computers/devices.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are within 2 hours Monday to Friday (excluding Bank and Public Holidays).; ; Outside of these days/times, any emails will be picked up at the start of the next working day (eg: an email sent Saturday will be picked up Monday).; ; Extended hours support and 24/7 support is available, on request and may incur an additional charge.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Front line support response times are within 2 hours Monday to Friday (excluding Bank and Public Holidays).; ; Outside of these days/times, any emails will be picked up at the start of the next working day (eg: an email sent Saturday will be picked up Monday).; ; Extended hours support and 24/7 support is available, on request and may incur an additional charge.; ; Additional virtual or onsite support is available and can be arranged, although may incur an additional charge.; ; We also hold regular (at least quarterly) account meetings with all customers to review how things are going, look at any service metrics, contract performance and review the account overall.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Deepc supports customers every step of the way to get their service up and running.; ; We provide onsite and remote implementation support during the initial implementation phase. This implementation phase includes access to an extensive range of online learning, including training materials, videos, webinars, etc.; ; We can also provide onsite, classroom based training either on a 1-1, 1-few or 1-many basis.; ; All deepc solutions are extensively documented and this will all be made available as part of the service to the customer.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Deepc is fully committed to ensuring continuity of service and especially continuity of patient care. We will work with the customer and any nominated 3rd party/new supplier to ensure the transfer of any data at the end of one of our contracts is seamless. ; ; We would go through a data migration process of qualifying, cleansing, validating, staging, transferring, more validation and certification of both the transfer and the destruction of data once the work is complete, as required and agree with the customer.
• End-of-contract process: Deepc is fully committed to ensuring continuity of service and especially continuity of patient care. We will work with the customer and any nominated 3rd party/new supplier to ensure the transfer of any data at the end of one of our contracts is seamless. ; ; We would go through a data migration process of qualifying, cleansing, validating, staging, transferring, more validation and certification of both the transfer and the destruction of data once the work is complete, as required and agree with the customer.; ; This is all included our service price. Additional costs would only be incurred if the customer requests something extremely outside the norm.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems: Linux or Unix
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The ability to monitor the DICOM messages and where there are errors this is highlighted so that they can be actioned.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: User Acceptance Testing
• API: Yes
• What users can and can't do using the API: Through a single integration, AI solutions can be seamlessly installed in the workflows of countless clinical systems, users and customers.; ; For 3rd parties, this can provide increased market reach and revenue - without the extra administrative work.; ; deepcOS® Gate safely transfers data between Healthcare IT Systems in an on-premise infrastructure and the cloud-based deepcOS® AI marketplace.; ; deepcOS® seamlessly integrates AI results into the existing radiology workflow, eliminating the need to switch between multiple interfaces for different AI solutions.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our solutions are fully customisable, to enable to right data to flow between our solutions, and the AI solutions and clinical systems we integrate with. This customisation is carried out jointly between deepc and our customers, as we implement, and later, as requirements drive the need for change.

Scaling

• Independence of resources: We guarantee users are not affected by the demand other users place on our services.; ; Our resources are independent and specifically designed to be scaleable and operate at scale. ; ; We provide cloud-hosted AI solutions for streamlined and scalable deployment, so our customers can access Radiology AI solutions in a flexible, secure and scalable way, without multiple resource-intense integrations or forwarding data to other cloud environments.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics that deepc can report on include the number of users, uptake and adoption, license usage, peak and low volumes and a range of other service metrics.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Should users wish to export their data, we can do this via either a straight forward .csv file or we can use an API from deepc to a 3rd party system.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We aim for 100% availability and achieve this most of the time. However, we will contract for 99.9% to allow for any potential, occasional, planned maintenance.
• Approach to resilience: We seek to design in resilience using large, global, cloud based providers, with failover and mirroring capabilities, multi-region and mult-site facilities, so no downtime should ever occur.
• Outage reporting: All outage reporting is sent via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is strictly limited and managed via the policies we have in place through ISO 27001. Only those requiring access have it and access can only be gained through known, documented, senior approvals.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: Deepc.ai operates its information security policies and processes in accordance with ISO 27001 which we are working towards and accreditation should be given during 2024, and covers the whole of the organisation and all aspects of our operations.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: An explicitly defined process is followed for all change management requests. We operate an internal change control board. All requests must be made to and approved by the board. Once approved, they are time limited as to when they can occur and success (or issues) must be reported back to the board, and then the change is signed off fully.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Our cyber security team monitor for potential threats, risks and vulnerabilities. When such is seen, suitable action is taken, including the deployment of patches or emergency patches to the services. We scan a range of reliable services to ensure that we keep up to date on all potential threats.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Our cyber security team monitor to ensure our services are protected.; ; When a potential threat is identified, suitable action is taken. This may include updates to malware or anti-virus software, temporary performance enhancements to our service provisions and so on.; ; We respond to all incidents immediately upon discovery.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All incidents are logged in our CRM, and followed through until closure. Incidents are escalated to the correct level for addressing, and none are closed until fully resolved and signed off on.; ; We keep our customers and users informed throughout, via both telephone and email.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  deepc.ai plays its part in fighting climate change and moving towards net zero.; ; As a company we have policies in place to manage travel more effectively, do more working remotely rather than face to face and practical procedures in place to reduce our power consumption, especially working in the field of AI.; ; Externally, through the nature of our software solutions, we enable people to work and deliver care remotely or on the go, without the need to require patients to always travel to a location or equally for staff to make a journey - all this helps in the fight against climate change.

  Covid-19 recovery

  The power of our solutions can help organisations such as the NHS to recover from covid19, through increasing the throughput in diagnostics and ability to tackle radiology waiting lists. On the platform their are a number of chest algorithms that support the identification of COVID19.

  Tackling economic inequality

  deepc.ai is committed as a provider to tackle economic inequality where we can.

  Equal opportunity

  deepc.ai is a full equal opportunity employer. It is not only are belief this is correct, it is the law. We have fair and open processes in place around things like recruitment, we recruit from a wide range of communities and have no gender pay gap.

  Wellbeing

  Working in healthcare deepc.ai feel it is important that whilst our service offerings can help the wellbeing of patients, that as an employer we support our staff to ensure their wellbeing is the best it can be, which feeds through into the services they offer our customers. We have policies in place support our colleagues when they need across all situations. Deepc have many social occasions to support the health of their work force. They also have 2 company meetings per year to bring the whole team together to interact and know each other.

Pricing

• Price: £5,000 to £150,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Deployment of the DeepC platform; Running of one of the commercial algorithms for a limited period of time; Support of the DeepC team
• Link to free trial: https://www.deepc.ai/ai-portfolio

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at craig.rhodes@deepc.ai. Tell them what format you need. It will help if you say what assistive technology you use.