MMT LTD

CMS and DXP Website Implementation

26 DX has significant CMS and DXP expertise implementing market leading content management systems (CMS) and digital experience platforms (DXP), rapidly and to a very high standard. We have specialist CMS and DXP experience across a wide range of systems. Our implementations enable organisations to achieve their digital goals.

Features

• Discovery: Digital strategy, user research, and insight-led experience design.
• Clear CMS strategy aligned with organizational goals.
• Research and CMS testing: Prototyping for validation.
• CMS and MarTech Integration: Proven system integrators.
• Continuous CMS improvement and proactive managed service support.
• Consultancy and Strategy training for sustainable digital capability.
• Content strategy, modelling and CMS migration.
• Leading CMS Expertise across experience, technical and delivery teams.
• Client-Focused Teams providing continuity and adaptability across CMS projects.
• Comprehensive CMS testing processes embedded throughout our project lifecycle.

Benefits

• Time to value: achieve tangible CMS outputs within each sprint.
• Risk reduction: iterative learning and experimentation.
• Maximise investment: composable approach delivering the right features, right time.
• Enabled marketeers, faster time to market: Empowering editors over developers.
• Greater ROI: Adaptation based on insight and objectives.
• Robust & Secure: ISO 27001 compliant.
• Unlocked technology: composing impactful capabilities.
• Skilled Implementation Partner: Guiding and supporting your digital journey.
• Reach further, faster: our expertise will jumpstart your project quickly.
• Clear vision and roadmap: Integration within wider your IT estate.

£525 to £1,800 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Lorna.Foott@26-dx.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

839282610716349

Contact

Lorna Foott
0800 320 2626
Lorna.Foott@26-dx.com

Planning

• Planning service: Yes
• How the planning service works: We help our customers plan the best digital solutions by taking a comprehensive, human-centric approach that prioritises real-world customer outcomes. We employ unique frameworks like our Experience Stack to understand our client's digital capabilities and design a coherent target technical architecture aligned with people, processes and user needs. ; ; 26 DX's immersive digital strategy process includes workshops to dive deep into business goals, user research, channel objectives and existing insights. This enables us to craft a guiding vision statement and experience principles that serve as strategic guardrails for experience design. Throughout the process, 26 DX focuses on experience-first solutions, continually assessing technology opportunities based on the value delivered to users and the business.; ; Importantly, we incorporate ethical considerations around accessibility, privacy and sustainability into our planning, recommending assessment measures, delivery mechanisms and governance to ensure the digital programme upholds our client's corporate values. By leveraging our expertise and proven methodologies, 26 DX helps clients plan digital solutions that drive business results while delivering optimal, value-creating customer experiences.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our training and enablement offering is multi-faceted to drive adoption and empower client teams. We provide foundational training throughout the project to prepare teams for change, including collaborative workshops, software training sessions, expert drop-in clinics and recorded sessions for broader sharing. 26 DX tailors training to different learning needs, creating bespoke user guides and delivering contextual on-the-job training during key activities like content migration. To ensure sustainable success, we assess skills and capabilities to develop a targeted learning and development strategy. We can also embed experts within client teams to provide hands-on coaching. Our flexible training approach, combining scheduled and ad hoc support, enables clients to confidently embrace their new digital solutions.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Website and digital publishing
  • Content and workflow
  • User experience design

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We approach website migration with meticulous planning and a content-first mindset conducting in-depth audits to evaluate existing content performance and strategically determine what to keep, improve or remove. ; ; Information architecture is optimised for user and business needs, consolidating websites and reorganising content. Our teams simplify the process while acknowledging complexity, orchestrating the interplay of people, tools and quality control. Effort is focused on migrating and rewriting high-value content, utilising automated tools where possible for efficiency. ; ; 26 DX provide embedded training and support throughout migration to upskill client teams. Importantly, we view content migration holistically, aligning it with content strategy, UX and development to ensure a seamless transition to the new website.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Website and content migration

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We take pride in delivering high-quality, reliable results through comprehensive testing processes embedded throughout our project lifecycle. Our ISTQB-certified QA team creates extensive test cases, often exceeding 5,000 per project, to ensure maximum coverage. Automated testing is leveraged where possible for efficiency. 26 DX's quality assurance encompasses thorough functional testing across backend systems, frontend functionality, design and usability. We employ a range of manual and automated techniques and tools to verify accessibility and compatibility across devices, browsers and software versions. Performance and load testing is a core capability, utilising industry tools like JMeter to identify issues and recommend optimisations. Our robust processes, skilled testers and attention to detail minimise defects before UAT, resulting in smooth, high-performing implementations.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We offer flexible website support and managed services tailored to each client's needs. Our support packages encompass both reactive issue resolution based on agreed SLAs and proactive strategic guidance. 26 DX provides a dedicated client team for continuity, with ticketed triage and escalation processes for prompt issue resolution. Proactive services include annual strategic roadmap planning, regular progress meetings, and access to 26 DX's full-service expertise for ongoing enhancements. Technical maintenance, performance audits, and content management are expertly handled. We also deliver comprehensive training support. With 24/7 support options and transparent reporting, clients can trust 26 DX to keep their websites running optimally while continuously evolving their digital presence.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our standard SLA support Levels:; ; P1 - CRITICAL: Response Time: 30 minutes, Incident Owner Updated Every Hour, Target Resolution Time: 2 hours; P2 - HIGH: Response Time: 1 hour, Incident Owner Updated Every Hour, Target Resolution Time: 4 hours; P3 - MEDIUM: Response Time: 4 hours, Incident Owner Updated Every 2 hours, Target Resolution Time: Next business day; P4 - LOW: Response Time: 24 hours, Target Resolution Time: 5 business days; ; Where weekend or extended out of office coverage applies, our standard out of hours package would include coverage of critical support issues or priority 1 (P1) tickets.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: This is something that we are happy to offer if a client requires it but we have not provided to date.
• Support levels: Typically, our support is delivered within 26 DX’s UK office hours (9AM to 5:30PM, Monday to Friday). We offer both scalable reactive and proactive support packages. ; Support costs are as per our rate card. Out of hours, extended and 24/7 coverage can be provided - negotiated on a case-by-case basis.; ; Our standard SLA support Levels:; ; P1 - CRITICAL: Response Time: 30 minutes, Incident Owner Updated Every Hour, Target Resolution Time: 2 hours; P2 - HIGH: Response Time: 1 hour, Incident Owner Updated Every Hour, Target Resolution Time: 4 hours; P3 - MEDIUM: Response Time: 4 hours, Incident Owner Updated Every 2 hours, Target Resolution Time: Next business day; P4 - LOW: Response Time: 24 hours, Target Resolution Time: 5 business days; ; All support accounts have a designated Project Manager and Client Services representative, along with direct access to developers as needed.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 19/07/2022
• What the ISO/IEC 27001 doesn’t cover: Any services outside of the following: Web design and build, ecommerce, user experience, optimisation of websites, content and digital asset creation, mobile applications, SEO, PPC, performance marketing and social media strategies in accordance with Statement of Applicability v7
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a certified B Corp Group, 26 DX is committed to environmental sustainability and fighting climate change. We strive to minimise our environmental footprint by adopting sustainable practices throughout our operations, including reducing waste, conserving energy and water, promoting recycling, and responsibly managing our supply chain. 26 DX also explores opportunities to use renewable energy sources and invest in eco-friendly technologies.

  Tackling economic inequality

  We work to tackle economic inequality by actively engaging with local organisations and initiatives that address community needs and contribute to social development. This includes supporting educational programs, volunteering efforts, charitable donations, and collaborating with non-profit organisations to address social challenges such as access to health and wellbeing activities.

  Equal opportunity

  26 DX is committed to providing a safe and inclusive work environment that promotes equal opportunity, diversity, and work-life balance. We prioritise health and safety measures and invest in training and development programs to enhance the skills and capabilities of our workforce. 26 DX also works with local schools and education providers, giving talks on careers in digital marketing/HR and supporting student work placements and experience to help make a difference to people's employment opportunities.

  Wellbeing

  26 DX supports staff wellbeing in several ways. Managers have regular 1-to-1s to check in on employees' wellbeing. We offer an employee assistance scheme, private medical and medical cash plan to all employees. We run engagement surveys that include wellbeing questions to understand areas requiring more support. 26 DX holds regular online meditation sessions and events like "Money Matters" week to support employees' financial wellbeing. We also have trained mental health first aiders who provide confidential peer support and signposting to additional resources.

Pricing

• Price: £525 to £1,800 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Lorna.Foott@26-dx.com. Tell them what format you need. It will help if you say what assistive technology you use.