BRIGHTSOLID ONLINE TECHNOLOGY LIMITED

Brightsolid Manage: Managed Virtual Machine

Brightsolid's Managed Virtual Machine Service protects and secures your hybrid infrastructure from exploitable vulnerabilities and helps limit the impact of data loss while providing your teams with meaningful monitoring and actionable alerting. You'll be able to maintain and improve your cyber security while limiting the burden on your internal teams.

Features

• Suitable for Virtual Machines on Private Cloud or Public Cloud
• Suitable for IaaS on AWS, Azure, Google & Brightsolid Cloud
• Market-leading enterprise patching, backup and monitoring clients
• Automated installation of critical and security Operating System patches
• Scheduled patch windows and prioritised patch deployment
• Daily backups stored on and off-site
• Performance monitoring of wide range of workload metrics
• Security event monitoring of Window and Linux Events
• Supported by Brightsolid Service Management and Incident Management

Benefits

• Supports your hybrid cloud security strategy
• Ensures security of IaaS in public cloud (E.g. AWS/Azure/Google)
• Controls aligned with ISO 27001 and Cyber Essentials
• Protects your organisation from downtime or incidents
• Advance warning of service issues or vulnerabilities
• Supplements internal technical skills with Brightsolid's extensive experience and expertise
• Protects your organisations business data
• Enables speedy and thorough diagnosis of issues
• Reduces your internal effort on burdensome IT tasks, improving productivity

£0 to £675 a virtual machine a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@brightsolid.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

839571941209381

Contact

Alan Gardiner
07932710727
tenders@brightsolid.com

Planning

• Planning service: Yes
• How the planning service works: Implementing production-ready cloud solutions means ensuring that they are aligned to your organisations compliance and aligned with industry best practices such as ISO 27001 and Cyber Essentials. Patching, backups, meaningful monitoring and actionable alerting are the cornerstones of an effective hybrid cloud strategy, the right controls central to effective cyber security. Brightsolid will help you plan and implement effective patching schedules ensuring that you are speedily addressing any key vulnerabilities and protecting your users from disruption. We'll understand your data protection requirements and ensure your backup strategy ensures that you achieve the right RTO (Recovery Time Objectives) and RPO (Recovery Point Objectives). We'll understand the metrics which matter to you and ensure that your IaaS, PaaS or SaaS services are monitored in a meaningful way. Our experienced, expert teams of engineers will manage your solutions, diagnosing and triaging issues so that your teams receive only actionable alerting, making them more efficient and effective. We'll help you plan for the long term, using market-leading future-proof toolsets that can develop as your environments develop and supported with ITIL aligned Service Management, Incident Management and Continual Improvement processes that meet your governance needs now and in the future.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Brightsolid Private Cloud
  • AWS
  • Azure
  • Google

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Brightsolid's Virtual Machine service has been developed over 25 years experience of delivering cloud services to Public Sector Organisations. We weren't born in the cloud, we grew up there, and one thing we have learned is that getting the basics right is one of the most effective ways of ensuring your hybrid cloud security and performance. We ensure your hosted environments, whether hosted with us or other providers such as AWS, Azure, Google, etc. are protected from vulnerability and data loss by providing patch and backup management solutions that address the controls that you need to comply with best practice standards such as ISO 27001 and Cyber Essentials. We've invested in market leading tools which not only help us automate your patching and backup strategy but monitor the performance and security of your IT environments, providing you with meaningful monitoring and actionable alerts. Our experience and expert teams support your services with ITIL aligned service management, incident management and continual improvement processes ensuring your hosting services are managed to the best possible standards.

Service scope

• Service constraints: Where Brightsolid's service includes customer consuming services from a cloud provider, such as AWS, Azure, Google or Brightsolid Private Cloud, the charges for this consumption are invoiced separately by Brightsolid according to the relevant providers' (E.g. AWS, Azure, Google or Brightsolid) charges for the services.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Brightsolid respond to customer questions within 24 hours, Monday to Friday . Customer Service Requests or Incident Responses are managed according to severity levels aligned with relevant response and resolution SLA's.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Brightsolid's Service Desk is the central point of support for Brightsolid customers with managed services. The Brightsolid Service Desk team ensures all incidents, service requests and questions are logged within our service management system and users are responded to within agreed response and restoration SLAs:; ; Incidents are categorised into 3 priorities, with appropriate response and restoration times.; -Priority 1: Where Service is unavailable, has an Initial Response Time (IRT) of 1 hour; Subsequent Response Times (SRT) are every hour and the Target Restoration Time (TRT) is 4 hours. ; - Priority 2: Where there is significant performance degradation or equipment failure not affecting service availability; IRT - 4 hours, SRT = every 4 Hours and TRT =1 day.; - Priority 3: All other incidents; IRT =24 hours SRT = Every 24 hours and TRT = 5 days.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 12/12/23
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO14001
  • ISO9001
  • ISO22301

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Tackling economic inequality; ; We provide a hugely discounted Community Cloud via our two Scottish data centres; Dundee and Aberdeen, to local community-based organisations. Benefits of the service include: ; ; Cost savings and predictable billing for organisations ; ; Significant reduction in energy costs ; ; Cap-Ex free computing Increased agility, and the ability to deliver projects more quickly ; ; The ability to foster and drive innovation ; ; The ability to scale as required, in order to drive economic growth and meet customer needs Improved resource utilisation ; ; Simplified maintenance and lower associated costs ; ; Resiliency and redundancy to provide reassurance around continuity of service ; ; We support Dundee Bairns, a local charity that has provided over 300,000 meals in the past year to the area’s most vulnerable children. We undertake a range of fundraising activities throughout the year and whatever money staff raise is matched by the organisation.

Pricing

• Price: £0 to £675 a virtual machine a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@brightsolid.com. Tell them what format you need. It will help if you say what assistive technology you use.