ICT REVOLUTIONS LTD

Systems Implementation and Support Services

From Feasibility, Pre-procurement Requirements gathering (ITT), to full procurement support, user training and comprehensive Implementation services, ICT Revolutions provide a flexible and comprehensive support service based on best practice and a combined experience of 25 successful implementations of social care, finance and education systems in England, Wales and Scotland.

Features

• Procurement support including SoR and ITT creation
• Programme and Project Management
• Data Migration Leadership, technical delivery, manual data cleansing
• Data Quality analysis and repair, including archiving
• Configuration and system design/assurance underpinned via business analysis
• Testing Management and documenting testing outcomes (UAT)
• Application Support, including end user & system support training
• Performance reporting, Statutory and management information production
• Solution Architecture and Infrastructure design (and build)
• Critical Friend to SRO and Project Team/Workstream Leaders

Benefits

• Programmes and Projects delivered on time and within budget
• Comprehensive End to End data extraction, transformation and load management
• Identification and resolution of data gaps and data quality issues
• Business transformation through thoughtful system design and configuration
• Fully efficient testing management, control of change and defect management
• Effective technical testing and user management of test/live applications (UAT).
• Responsive Report production to high standards in customer's preferred format/methodology.
• High quality training delivery for end users
• Efficient procurement process utilising sector experience and knowledge
• Programme assurance through 'Critical Friend' with relevant real-world experience

£350.00 to £900.00 a server a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at finance@ictrevolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

839811261886814

Contact

Jonathan Goldie
07762 630363
finance@ictrevolutions.com

Planning

• Planning service: Yes
• How the planning service works: Planning always begins with understanding the goals and scope of the project. Understanding how the customer uses cloud services enables us to define requirements, specifications and a range of options. This underpins delivery to ensure that the organisational, security and most importantly, the end system users’ requirements are met. Where a customer already has access to cloud services, we will complete a review during the planning phase. Ensuring that the existing cloud provider has the necessary infrastructure for the short, medium and long terms ensures that the existing infrastructure is compliant. We always provide implementation options, data migration, business continuity, disaster recovery and security considerations based on best value.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide a wide range of training services including e-learning creation, classroom training and online training, to support the implementation and usage of a number of specific Cloud software applications.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Social Care Case Management Systems
  • Social Care Finance Systems
  • Education Management Systems

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We start with developing a business case to establish the benefits and any disadvantages of adopting or moving from on-premise hosting to cloud hosting. Unless the application supplier provides a specific host, we provide the technical options available to the customer, as well as the economic business case that underpins each cloud host's offering. Once a cloud provider has been selected, we assist the customer by planning: the level of cloud integration, whether a single cloud host or multiple, what the performance indicators and service levels must be, the order in which components should be installed, data migration and data migration planning (including parallel running and testing), changeover and go live.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: At the centre of our methodology is a step by step Quality assurance process. We dedicate an analyst who is focussed on QA at the beginning of the project to specify the acceptance milestones for the end to end project. The analyst will assist in writing the testing plan and sign off process. At each stage, we will provide highlight reports that measure the overall progress, as well as highlighting any risks or issues that emerge. We work with specialist third party providers to manage penetration testing and to independently report on security.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: For applications which we provide via a cloud host, we operate a ZEN help desk application management system. Within the SLA we define the service levels our customers can expect and the response times to incidents. For specified third party applications we can provide service desk support as a replacement or as an adjunct to the customer's own first line support service.

Service scope

• Service constraints: ICT Revolutions specifically supports a number of applications - our own applications and third party systems in social care, social care finance and education management. The systems that we support are primarily within the social care, health and education domains. ICT Revolutions is not constrained by technology platform though the vast majority of our expertise is within these domains.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Same day Mon to Fri 9-5 and next working day if weekend or bank holiday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Via the Third Party Atlassian JIRA ticketing system, or by Zendesk, we receive tickets and create change requests/faults on behalf of the customer and end users having triaged and replicated the issue to validate it. The specific support costs are typically related to the number of concurrent users within each application. In essence we can either provide mentoring and advice, manage the delivery or provide a complete end to end service. ; ; The cost is linked to the size and complexity of the site and details can be found in the pricing document. Each Buyer site is linked to a named account manager whose responsibility it is to respond to the needs of that buyer's site.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  ICT Revolutions is committed to achieving net zero by 2050 as per government aims. ; ; In order to reduce our emissions year on year, we have introduced the following for office working: ; ; -Ensure LED Lighting is used in the office. ; ; -Motion sensors are in place throughout the office to ensure all lighting in unused rooms turns off automatically. ; ; -Employees are encouraged to work from home and to only travel to customer sites when absolutely necessary. This has and will reduce CO2e released as a result of unnecessary travel. ; ; -We have decommissioned our photocopier to decrease our paper usage. ; ; As said above we fully support remote working for all staff. As part of this initiative, we have adapted work processes to enable fully home-based working provide the necessary equipment to enable staff to continue their work to the high standards that we achieve. ; ; We are in the process of decommissioning our office so that commuting to the office will no longer be necessary. The office decommissioning process will be completed by the end of Q1 2024. ; ; Within our contracts we specify when staff will travel and for what purposes: we have made significant progress in reducing business travel. Where attendance on site is necessary we strongly encourage staff to use trains when feasible (e.g. when not carrying heavy equipment) Staff currently produce very low levels of carbon emissions associated with their roles, given the prevalence of homeworking and the encouragement to use public transport for any unavoidable customer visits, this is something we will continue to work on to enable us to achieve our aims of becoming Carbon Net Zero by 2050. We also produce an annual Carbon Reduction Plan to support these aims.

  Covid-19 recovery

  Since the Covid-19 pandemic, ICT Revolutions has embraced remote working, ensuring that all staff are fully equipped and enabled to carry out their duties from home. This has also been welcomed by customers. We provide comprehensive technical and HR support for remote working, including multiple screens, ergonomic chairs, and accessibility aids where appropriate. ; ; While Covid restrictions were in place, full social distancing was carried out, with strict adherence to the guidance issued at the time. On those occasions where staff members needed or preferred to work from the office they were provided with screens to isolate them from neighbours, one-way routes in and out of the office were defined and office staffing was kept to a minimum. Staff mostly worked from home throughout lockdown periods. With the forthcoming office decommissioning, staff will be free to work remotely from any secure location. ; ; We have supported one staff member experiencing long-term health issues due to Covid 19. This has been managed under our standard approach to staff wellbeing; we have worked in partnership with the individual to redesign aspects of his role to accommodate his specific needs and have built in processes to enable the individual to deal effectively with their health issues. ; ; We have a regular ‘social keeping in touch’ via virtual offices, to offset the effects of remote working. This started during the pandemic and is continuing. This involves weekly meetings with an open agenda to enable colleagues to maintain social contacts despite working from home. ; ; Staff are encouraged to test for Covid-19 if they experience symptoms and to isolate in the event of a positive test result. As with any illness, the company supports the health and wellbeing of staff and would expect the staff member to follow medical guidance and ensure that they are well before resuming duties.

  Tackling economic inequality

  ICT Revolutions proudly upholds its commitment as an Equal Opportunities Employer, dedicated to recruiting individuals based on their potential to contribute to the company's objectives. To promote inclusivity and tackle economic inequality, we offer free employment coaching to those facing barriers to employment, made possible through our partnership with Wildflower Fire Coaching. A particular success story of our training partnership involves a colleague with learning difficulties who, after participating in our traineeship program, transitioned to full-time employment in local government. The package provided encompassed coaching for work readiness, career planning, and comprehensive technical skills development. ; ; Recognising the importance of continuous growth, we invest in training for our staff, focusing on key areas such as Project Management, Health & Safety, and Cyber Security Training. This approach ensures that the skills and qualifications acquired align closely with each individual's role and responsibilities. Examples of training include certified Microsoft training in Power BI and SQL, certified Oracle training, accredited 'practical migration' training (a leading data migration methodology), and Health & Safety training for our dedicated H&S officer, via Peninsula Training. ; ; We actively engage in upskilling customer staff through knowledge transfer during collaborative projects. This not only enhances their proficiency but also opens avenues for career development in the Information Technology sector. Our commitment to knowledge sharing extends to organising both internal and external awaydays and 'lessons learned' sessions, fostering a culture of shared learning. We have developed an extensive suite of E-learning resources tailored to support our customers utilisation of industry-leading software applications. ; ; Ensuring access to support and training is available for all, we collaborate with voluntary sector agencies. We recently worked with Age Concern, supporting their work on carers’ assessments by conducting training on technical skills in the use of case management systems.

  Equal opportunity

  ICT Revolutions is an equal opportunities employer, offering tailored support for individuals to succeed. Our policy ensures an effective and comfortable work environment, providing necessary aids based on individual needs. ; ; Given the individualised nature of people’s needs, each case is dealt with differently. For example: ; ; (i) One staff member has a health condition which means she is unable to drive. This is accommodated through public transport and colleagues driving her to events. ; ; (ii) We supported a trainee analyst with a learning disability. We provided training, support, coaching and mentoring to help him to gain employment with a local authority. ; ; (iii) One staff member has a visual impairment accommodated through a combination of accessibility software and specialist screens ; ; We also provide support to customer personnel with additional needs, examples include a customer with a severe visual impairment where we shaped our service delivery extensively, including tailored support to adapt to his accessibility software. ; ; We address individual needs by discussing specific requirements or challenges with each employee. These considerations are integrated into their contracts, and our processes are adapted for effective accommodation. Equal pay is provided based on skills and roles, ensuring fair opportunities for training and career advancement across the company. ; ; ICT Revolutions is a Tier 2 Home Office registered visa authority, which gives us access to identity data and work history to ensure that a person is who they say they are.; ; (ii)there is no evidence that they originated other than from their stated country of origin and they are free to work in UK. ; ; ICT Revolutions is committed to addressing the issue of modern slavery. We have established comprehensive processes to guarantee that every team member engaged in any contract, including those employed through supply chain partners, undergoes thorough verification of identity and eligibility to work in the UK.

  Wellbeing

  Staff’s Mental Health and Wellbeing is paramount at ICT Revolutions. We provide a Mental Health helpline service through our HR partner Peninsula. This provides mental health support around the clock. ICTR fully supports the 6 standards of the Mind Mental Health At Work commitment and is a signatory to this commitment. We believe that the professional, comprehensive, Mental Health support that our staff receive via Peninsula is effective at supporting our staff’s Mental Health and Wellbeing, although we of course, continue to review our mental health support annually to ensure we are providing the best possible service to our workforce. ; ; Staff are supported through away-days, social-days which take place one a month. We have a reasonable working hours policy and conduct regular 1:1 sessions with supervisors & managers to discuss any matters of concern. We do have an open-door policy in which an employee is encouraged to discuss any issues they have work related or otherwise with a senior member of staff when they arise. We also offer a Cycle to Work scheme for all employees to increase physical wellbeing among the team. ; ; Since 2020 we have provided most of our services remotely, enabling our staff and customer personnel to work from home and to minimise work-related travel and therefore the stress that comes with commuting. ; ; Our implementation methodology prioritises user well-being through a range of user engagement strategies. We actively seek input from all stakeholders, promoting inclusivity through focus groups and practitioner engagement activities. Ensuring all voices are heard including those with any concerns. These sessions ensure open access for customer personnel. Weekly user engagement activities and carefully planned focus groups, spanning 1-2 weeks based on project complexity, embody our commitment to holistic well-being, creating a collaborative and enriching experience for all involved.

Pricing

• Price: £350.00 to £900.00 a server a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at finance@ictrevolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.