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THINKWISE SOFTWARE LTD

Testing and Security Cloud Support

We provide CI/CD pipelines for continues testing of the software (Regression Testing). We also provide Penetration Testing for Security of the Software.

Features

  • Automation Testing pipelines
  • Penetration Testing
  • Performance Testing
  • Different OS Virtual machines for Testing Different Scenarios

Benefits

  • Secure Software
  • Good Performance

Pricing

£45 to £60 a user an hour

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at naresh.khunt@thinkwiseservices.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 3 9 8 9 4 5 0 9 9 6 3 5 3 5

Contact

THINKWISE SOFTWARE LTD Naresh Khunt
Telephone: 07538926198
Email: naresh.khunt@thinkwiseservices.co.uk

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Assessment & Planning
Discovery: Evaluating the existing applications, data, dependencies, and their suitability for the cloud.
Cloud Strategy: Choosing the right cloud provider (AWS, Azure, GCP, etc.) and target architecture.
Migration Roadmap: Phased migration plan minimizing disruption and outlining cost and timeline estimates.

Migration Approach
"Lift and Shift": Moving applications largely unchanged, for a quick migration.
Refactoring: Modifying applications to better utilize cloud-native features (enhancing scalability, cost-efficiency).
Hybrid Cloud: A gradual migration, with some components remaining on-premises for the time being.

Tools and Automation:
Migration Tools: Provided by cloud vendors or third parties to streamline data transfer and code adaptations.
Infrastructure as Code (IaC): Tools like Terraform to automate provisioning and configuration of cloud resources.

Data Migration:
Data Transfer: Secure and efficient methods for moving potentially large datasets to the cloud.
Data Transformation: Restructuring data if needed to fit the target cloud's database and storage models.

Testing and Cutover:
Rigorous Testing: Ensuring functionality and performance in the new cloud environment.
Cutover Strategy: The coordinated switchover from the old system to the new with minimal downtime.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Strategy and Planning
Developing a test plan: Outlining types of testing needed, scope, prioritization, and timelines.
Test Methodology Selection: Advising on approaches like functional, regression, integration, usability testing based on the project.

Test Case Design & Execution
Creation: Detailed test cases for covering various input scenarios, expected outcomes, and edge cases.
Execution: Both manual testing by skilled testers and automation using tools.

Test Environments
Setup and management of dedicated testing environments to isolate issues and mirror production settings.

Defect Tracking and Reporting
Bug Tracking Systems: Using tools like Jira to log, categorize, prioritize, and manage bugs.
Clear Reporting: Providing dashboards and detailed reports on defects, test coverage, and overall quality status.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within an hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Tier 1 / Basic Support:
Email or Ticketing Systems: Customers submit support requests asynchronously.
Phone Support: For simple issues or during limited hours.
Focus: Troubleshooting common problems, known bugs, guiding users through established procedures.

Tier 2 / Intermediate Support:
More Experienced Technicians: Handle complex issues, in-depth analysis, may have specialized knowledge.
Direct Communication: Might have live chat or phone support with shorter response times.
Focus: Root cause analysis, debugging, potential escalation to development teams if necessary.

Tier 3 / Expert Support:
Developers or Product Experts: Deep knowledge of the software's inner workings or specific industry expertise in the case of specialized services.
May Offer: Custom code fixes, workaround development, complex configuration assistance.
Focus: Resolving critical issues, feature enhancement requests, direct collaboration with the customer.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Tackling economic inequality

Tackling economic inequality

Technology should be an equalizer. Our service emphasizes accessibility features, ensuring that individuals with disabilities, limited technological literacy, or socioeconomic constraints can participate fully in the digital world. We offer upskilling resources and educational material freely available online, empowering people to develop in-demand tech skills and bridge the digital divide. Our focus on affordability and ease of use opens opportunities for small businesses and organizations in underserved communities, helping them compete and thrive.

Pricing

Price
£45 to £60 a user an hour
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at naresh.khunt@thinkwiseservices.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.