Avepoint UK Ltd

AvePoint Migration & Digital Transformation Services

Discover, analyse, consolidate, and migrate enterprise email, files, and collaboration from on-premises or cloud-based Legacy systems, file shares, previous SharePoint versions, Exchange, G-Suite, and other Office 365 tenants into Office 365.

Features

• Pre-scan to identify risks, customisations, and unnecessary data
• Migrate mail, files, and collaboration from other systems into Office365
• SharePoint, Lotus_Notes, Livelink, TRIM, Slack, Files, Box, Dropbox, and G-Suite
• Delegate migration plan management based on administrative role
• Migrate granular or bulk content, or files-only @100TB/day
• Migrate into pre-created sites, or create sites on the fly
• Preserver metadata (security, attributes, properties) or, take files only
• Track migration project status, throttling, and performance with detailed reporting
• Industry best practice Professional Service engagements available
• Ensure critical information is preserved throughout the migration process

Benefits

• Reduce organisational costs by consolidating Legacy applications to Office 365
• Migrate multiple Sources with one solution, eliminating multi-tool/vendor management
• Reduce migration scope and effort through discovery and data cleanse
• Automate migration jobs reducing resource efforts
• Continue using Legacy systems whilst migrating, minimising business disruption
• Retain document fidelity for business Audit, Compliance and Retention requirements
• Reduce time to value of your SharePoint environment
• Lower risk, deliver on-time and budget with AvePoint Professional Services
• Feel confident with a mature and feature rich migration solution
• 24/7 Support provides assistance whenever you need it

£6,125 a terabyte

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salesuk@avepoint.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

840007584905148

Contact

Sarju Raja, Jason Lee, or Adam Callinan
02074215199
salesuk@avepoint.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Office 365
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Windows OS (Server 2008, 2012, 2016 or 7, 8, 10)
  • .NET framework 4.5 or higher
  • PowerShell 2.0 or higher

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Telephone requests are immediate, other methods will be within 2 hours or more dependant on the severity of the request. For more information https://avepoint.com/products/support.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Please contact AvePoint for further information about web-chat usage by assistive technology users and to discuss testing.
• Onsite support: Yes, at extra cost
• Support levels: AvePoint provides a Premier Support Service which includes 24 hours a day, 7 days a week, 365 days a year. Included within the support service are Hotfixes, Cumulative updates, Service Packs and Platform Upgrades. More information can be found at https://www.avepoint.com/uk/support/
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Full user documentation is available for the system. Customer can also request additional workshops and trainings.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers may request a copy of the data via our support team.
• End-of-contract process: Data is remvoed from the system and reclaimed as free Azure storage.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: This service can comprise both tools and professional services. Some customers will utilise both whereas others might only want to purchase one of these options. For customers using tools the interface is menu-driven and provides access to all the functionality.
• Accessibility standards: None or don’t know
• Description of accessibility: The products follow WCAG 2.0 guideline for accessibility support. The details can be found in the VPAT documents. More focus is on the UI areas where end-users could access.
• Accessibility testing: AvePoint complies with common accessibility guidelines. In addition, extensive Quality Assurance testing is performed before any release.
• API: No
• Customisation available: No

Scaling

• Independence of resources: Details available on request

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Details available on request
• Data export formats: Other
• Other data export formats: Details available on request
• Data import formats: Other
• Other data import formats: Details available on request

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: AvePoint guarantee 99.95% service availability
• Approach to resilience: It is built upon Azure architecture which has this design concept in mind.
• Outage reporting: Portal notifications

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: All authentication is carried out against Microsoft Azure or any support Azure authentication method
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Depth Managed Microsoft Partner
  • Microsoft Gold Application Development Partner
  • Microsoft Gold Cloud Platform Partner
  • Microsoft Gold Collaboration and Content Partner

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We are in the process of completing ISO 27001 ceritification
• Information security policies and processes: We have a wide range of InfoSec policies, from usage policies, to the minimization of access with the least privileged concept. And we strive to follow the best InfoSec practices.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Deploy patch to test node,QA, Flip node to production upon pass.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use AppScan to perform OWASP testing on every patch release
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Please refer to Azure documentation https://docs.microsoft.com/en-us/azure/best-practices-network-security
• Incident management type: Supplier-defined controls
• Incident management approach: Long standing experienced helpdesk available 24x7, breach mgmt procedures.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Not applicable
• Covid-19 recovery:

  Covid-19 recovery

  Not applicable
• Tackling economic inequality:

  Tackling economic inequality

  Not applicable
• Equal opportunity:

  Equal opportunity

  Not applicable
• Wellbeing:

  Wellbeing

  Not applicable

Pricing

• Price: £6,125 a terabyte
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salesuk@avepoint.com. Tell them what format you need. It will help if you say what assistive technology you use.