MEANTIME AMAT LIMITED

AMaT

AMaT is an innovative cloud-based platform that improves governance data management and reporting. It delivers transparency, assurance, and real-time insights across improvement-focused activities, working with and empowering organisations to drive smarter decisions, streamline processes, and achieve continuous improvement.

Features

• Cloud-based
• Real-time reporting
• API suite
• Secure access and strong encryption (AES 256)
• Form builder
• In-system tutorials
• Compliant with WCAG 2.2 AA, and in most cases AAA
• Responsive design
• MFA and Single Sign On
• Ticketing service with same day response

Benefits

• Transparency across care groups
• Collaborative working across projects
• Instant notifications and alerts
• Easy access to shared learning
• Supports local processes
• Standardising workflows within projects
• Embedding best practice
• Supports teams in preparation for external visits
• Encourages collaboration with external teams through system workshops
• Ongoing super user support, guidance, and training

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@amat.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

840118815556499

Contact

Fenner Pearson
07767622674
enquiries@amat.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document

  Content services

  • Content Sharing and Collaboration Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Internet access
  • Up-to-date browser supporting TLS 1.3

User support

• Email or online ticketing support: Yes
• Support response times: Typically within 30 minutes during UK business hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: AMaT provides a single level of support via its ticketing system which is available to all Super Users at licensed organisations. Support is provided free-of-charge, and the service level agreement provides for the appropriate response - application or technical - within half an hour during UK business hours.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: AMaT provides comprehensive training to all the Super Users in an organisation as they onboard. This includes training for each module, help in setting up initial projects, and ongoing support. Further training is provided as and when an organisation starts to use additional modules.; All users have access to AMaT Academy, which includes a large library of training videos.; Finally, open training sessions occur twice a year.
• Service documentation: No
• End-of-contract data extraction: At contract termination, the Trust/Health Board will have a 30-day grace period in which to extract their data using the suite of APIs that is provided with AMaT. In the event that any required data belonging to the Trust/Health Board is not included in the suite, then either an existing API will be amended or a new API created to include that new data.
• End-of-contract process: At the end of contract, the organisation has the option to extend their licence (under a new contract) or to extract their data as previously described. There would be no additional charge for this.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: AMaT is built using responsive design and the layout of the application adjusts the device being used. There are no differences in functionality.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The service cannot be setup via API.; Changes are not made to AMaT via API.; Data can be added to AMaT's Mortality and Morbidity Review module using an API.; Data for appropriate modules in AMaT can be extracted via API, such that it can be added to Business Intelligence, for example.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Our servers have built in redundancy that allows 165% over-allocation of resources when concurrency is high. All processes are tethered such that genuine concurrency is kept to a minimum. Our servers and database typically run at under 20% capacity.; As a consequence of the above, increases in demand have no effect on users.

Analytics

• Service usage metrics: Yes
• Metrics types: AMaT audits user activity and a summary report of this is available.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data via the following methods:; utilising the APIs provided; download data into Excel; export data to PDF
• Data export formats: Other
• Other data export formats:
  • PDF
  • XLSX
• Data import formats: Other
• Other data import formats:
  • DOCX
  • XLSX
  • PDF
  • JPG
  • PPTX
  • PPT
  • DOC
  • XLS
  • MSG

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Although AMaT's uptime is 100% (with the exception of scheduled downtime), clients would be refunded pro rata against the licence fee for each day of unavailability.
• Approach to resilience: This data is available upon request.
• Outage reporting: Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Authorised users can only access management interfaces and support channels from predefined static IP addresses, in combination with multi-factor authentication.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: AMaT is ISO27001 certified and assurance is provided by both the information security management team, and external assessment.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: AMaT's configuration and change management processes are managed by the development company Meantime Information Technologies Ltd. That company is ISO27001 certified and configuration and change management are covered by the standard's documentation.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Information and potential threats are obtained from multiple industry sources, most notably OWASP and the NCSC. Threats are reviewed and assessed by the development company's technical director and systems administrator. Patches are applied weekly with the exception of critical patches which are applied as soon as possible.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: ISO 27001 Business Continuity Plan for dealing with information security breaches.; Microsoft Defender for Endpoint on all laptops and servers. Microsoft Defender for Cloud monitoring servers.; Cloudflare WAF protecting from web based attacks and notification of issues.; MyNCSC monitoring servers from threats.; Shodan monitoring the network perimeter for open ports, outdated software and vulnerable ports.; Security Metrics (PCI-DSS ASV) performing regular scans to ensure they're always aligned to PCI-DSS standards.; Response to incidents is carried out as soon as possible, and the response depends upon the nature of the compromise.
• Incident management type: Supplier-defined controls
• Incident management approach: Processes for dealing with common events are detailed in our standard operating procedures.; Users report incidents via the ticketing system.; At the conclusion of any incident, users are updated via the ticketing system.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: 20228
• ISO/IEC 27001 accreditation date: Friday 30 May 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 06b23bb3-29b0-4abb-bebe-0235801980bb
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 6b9de005-3c25-4392-8722-5f9d4143cf55
• Other security certifications: Yes
• Any other security certifications: NHS Data Security and Protection Toolkit: K8O2T - Standards Exceeded

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@amat.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.