Acumen Cyber Ltd

Managed eXtended Detection & Response Complete (Managed SOC & SIEM)

Acumen’s MXDR Complete service (Managed SOC/SIEM), is a comprehensive solution underpinned by our 24x7 Security Operations Centre and powered by the robust, market leading Elastic engine. The service is designed to ingest and correlate logging information from across an organisation’s infrastructure, to provide a comprehensive approach to cyber defence.

Features

• 24x7 Security Operations Centre (SOC/ SIEM)
• Log management
• Incident monitoring and security alerts
• Event correlation and analytics
• Compliance management and reporting
• User and entity behaviour analytics (UEBA)
• Identity Protection
• Managed Service
• Incident Response
• Threat Intelligence

Benefits

• Real-time threat recognition
• AI-driven automation
• Improved organizational efficiency
• Detecting advanced and unknown threats
• Conducting forensic investigations
• Assessing and reporting on compliance
• Monitoring users and applications
• Track all network activity across all users, devices and applications
• Enables auditing across business infrastructure
• Enables Compliance reporting standards

£4 a device

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@acumencyber.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

840200462675205

Contact

Dean Paterson
+447725730892
frameworks@acumencyber.com

Planning

• Planning service: Yes
• How the planning service works: Provide a comprehensive on boarding service where we work with a client directly to provide the implementation of service, using PID framework approach for best practice. Also looking at existing security posture and promote any remediation action for the implementation of the new service. Including the solution design, our technical and PMO team who work with the client directly for milestone engagement, for a seamless transition into the SIEM cloud & software service
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide full training for the implementation of the SIEM cloud based and software service. This is done in the form of classroom education, both onsite and remote including comprehensive written documentation
• Training is tied to specific services: Yes
• Services the training service works with: Managed 24x7 SIEM

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: For all quality assurance and performance testing, we follow ISO standards for best practice and compliance. Which breaks down into five key steps as follows: Capacity testing, Load testing. Volume testing, Stress testing, Soak testing

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Our service includes full 247x365 support from our UK-based Security Operations Centre. We operate a team of over 15 in-house cyber security analysts and engineers, who are ally fully trained experts in each of our products and services. As well as having a named Account Director, each customer is allocated a named Client Lead – this person is a member of our Security Operations team, someone with real-world Cyber Security experience who will be your main technical point of contact and will work hand-in-hand with you and your team

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Immediately
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our service includes full 247x365 support from our UK-based Security Operations Centre. We operate a team of over 15 in-house cyber security analysts and engineers, who are ally fully trained experts in each of our products and services.; Our 24x7 Managed SOC service is included in the overall cost of the service, which is from £4 per asset, per month.; We also offer alternative pricing models based on Events per Second, or Gb per day (log ingestion).; ; As well as having a named Account Director, each customer is allocated a named Client Lead – this person is a member of our Security Operations team, someone with real-world Cyber Security experience who will be your main technical point of contact and will work hand-in-hand with you and your team.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Elastic

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: CREST

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Reduce emissions. We are as a business working hard to use our cars less, whenever possible, such as cycling, or use public transportation more often. We have also introduced our very own car sharing scheme to support a more sustainable environment by cutting down on our CO2 emitted into the atmosphere.

  Covid-19 recovery

  In addition to the organisation’s continuity recovery planning policy, our organisation recognises the need to have a separate pandemic recovery plan and procedure. The reason for this is that a general continuity recovery plan focuses on a short-term recovery programme. The effects of the pandemic could last many months. Therefore here a Acumen we have procedures set out for contingency measures that the organisation delivers, where reasonably possible, to support our employees.

  Tackling economic inequality

  Our aim is to continually increase supply chain resilience and capacity and create new jobs and skills. This includes creating a diverse supply chain including, new business growth, entrepreneurship, supporting innovation, modernising delivery, and increasing productivity.

  Equal opportunity

  We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We do not discriminate against staff on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (protected characteristics). The principles of non-discrimination and equality of opportunity also apply to the way in which our staff treats visitors, clients, customers, suppliers and former staff members. All staff have a duty to act in accordance with this policy and treat colleagues with dignity at all times, and not to discriminate against or harass other members of staff, regardless of their status.

  Wellbeing

  Acumen Cyber is committed to providing an inclusive working environment where the wellbeing of staff enables them to achieve their full potential and thrive. This commitment sits alongside, and in many ways complements, Acumen’s health and safety obligations. Fostering a working environment that supports employee wellbeing will help to deliver a positive employee experience that encourages commitment and loyalty as well as enabling both personal and collective success. Supporting staff in this way is also integral to the success of the Acumen strategy and objectives. This policy is implemented through a detailed action plan which is underpinned by the following key themes: • Collaborating with key internal and external partners to create a shared understanding of wellbeing in the workplace and to develop appropriate wellbeing interventions. • Promoting better wellbeing through an improved bank of information resources and encouraging participation in wellbeing initiatives at individual, team levels. • Training and supporting leaders and managers to manage staff effectively and compassionately, and, in doing so, create a healthy working environment. • Creating a community of wellbeing volunteers to develop and coordinate a range of ‘grassroots’ wellbeing initiatives, whilst providing opportunities for the wider company to contribute ideas and to engage and connect with other members of staff.

Pricing

• Price: £4 a device
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@acumencyber.com. Tell them what format you need. It will help if you say what assistive technology you use.